รีวิวและความประทับใจจากผู้เข้าพักที่ The St. Regis Osaka

(โอซาก้า/ฮมมาจิ) [ทั้งหมด 160 ห้อง]
คะแนนรวม
4.35
ดี (22)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.50
  • สิ่งอำนวยความสะดวก
    4.68
  • การบริการลูกค้า
    4.14
  • อาหาร
    4.37
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.27
  • ความพึงพอใจ
    4.14
  • 4.80
    GOMAO

    It’s been a while...

    The interior had been renovated without my noticing, and it felt fresh. Osaka has many luxury hotels, but The St. Regis still feels like a classic choice. The butler service was still available.

  • 4.33
    552

    The St. Regis Osaka

    It was my first time staying here, and it was a great Hotel. While I have stayed at other renowned Hotels like the Ritz and Imperial before, this one is equally impressive. The entrance is modest, but once you take the elevator up, you are greeted by a luxurious lobby with high ceilings. The Room's design is well thought out, with quality materials, sheets, and amenities (though not top-tier; some furniture could use repairs, and shampoo/conditioner in bottles feels less premium—considering the price range, I would expect something on par with other luxury Hotels). The location has its unique charm. Situated right on Midosuji Avenue in the heart of a bustling area with vibrant energy, it offers excellent access as Honmachi Station on the Midosuji Line is directly below the Hotel. While it's slightly away from Shinsaibashi, this adds to its appeal with a more local atmosphere filled with stylish and delicious dining options. We enjoyed lunch at "Kyutaro" for udon noodles and indulged in cakes and cookies at "Yohaku" restaurant—both were exceptional gems that truly represent Osaka. What stood out most was the incredible hospitality of all Hotel staff members. From the butler who brought me coffee early in the morning to accommodate my two consecutive days of golf to the doorman who went out to hail a taxi for me on the main street—their dedication made my stay absolutely delightful. It was an unforgettable experience filled with moments that made me think "St Regis is amazing!" over and over again!

  • 4.83
    北海道出身カップル

    Thank you very much.

    We celebrated a special occasion, and thanks to the concierge and butler team, we were able to have a wonderful celebration that was greatly appreciated. The staff providing services on the day were also incredibly attentive, and we are truly grateful. We look forward to visiting again. Thank you very much!

  • 5.00
    たっちゃんのぱぱ

    I experienced a sense of luxury.

    I experienced a sense of luxury away from everyday life. Thank you very much.

  • 5.00
    わかおく

    To enjoy the Valentine's menu

    As always, the Room is relaxing, and the meals at La Veduta are delicious and satisfying. Thank you very much.

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  • 4.00
    ふしやん

    This was my first ti...

    This was my first time using it. It's a personal, subjective impression based on my own experience... Ritz-Carlton, Peninsula, Chinzanso, Aman... I felt an impression that was a rank above among the many 5-star Hotels with a similar atmosphere. It's not just about the Room being good, the service being good, or the Hotel's atmosphere being good, but everything felt natural? It's hard to express, but I didn't feel any stress... yet received very attentive service... It was a very pleasant stay. Thank you.

  • 5.00
    4472mwmike0222

    More than worth the price

    Everything was truly worth more than the price. The staff around the desk on the first floor were pleasant, but their expressions and actions suggested they were still learning their job. It was disappointing that the foreign staff didn't know the direction to Ikutama Shrine. I would like to stay again.

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  • 5.00
    一休223

    You can see the view...

    You can see the view of Osaka from the bath, and since it is on a high floor, the view from the Room was also excellent. The Room was clean, spacious, and made me feel like I was staying in a luxury Hotel. The French cuisine we had on the first floor at night was plentiful and truly delicious. The breakfast, both the bread and Japanese dishes, was also delicious and very satisfying. It is a Hotel I would definitely like to stay at again.

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  • 3.50
    たか112

    Thank you

    It is a wonderful Hotel, with everyone's kind and prompt service. I want to visit again. When I mentioned that I couldn't make it to the spa on time because of the breakfast line, they kindly offered in-room dining. The meals were delightful, and the foreign staff were enjoyable. The pasta was delicious.

  • 5.00
    bamboo sea

    A Reward for Yourself

    I have visited several times for afternoon tea and cafe use, but this is my first stay. The reason I wanted to stay was because I was impressed by the service of a foreign female staff member on the first floor, Ludor, when I had tea in the summer. It was my first time booking a luxury hotel, and I was excited and nervous throughout. From the initial welcome, all the staff were wonderful and provided courteous service, but I was so nervous that I couldn't fully understand, and I apologize for that. I was very moved by the courteous service provided to me. Since it was a corner room, the night view of Midosuji was beautiful, and I was overwhelmed with emotion. Having prioritized work for a year, it was the best reward. As the stay time became shorter, I felt very reluctant to leave. The butler service I wanted to experience was handled smoothly. I was very happy to enjoy the Eggs Benedict I wanted for breakfast and my favorite tea. I am glad that my first "hokansu" was at St. Regis Osaka. I will visit again.

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  • 2.33
    みな1222

    The lowest Stays

    I am the person who previously wrote a review about the best stay. Please allow me to correct my previous review. I love St. Regis and was looking forward to celebrating with a suite reservation, but it turned out to be the worst stay. I requested a turndown service during the champagne sabrage, but when I returned to the room after the event, the staff was still working. Unbelievably, the foreign male staff member instructed me to leave with a hand sign without even greeting me. I originally planned to order room service in the suite, but had to have dinner at L'Ordre to pass the time and then returned to the room. There, I found an unbelievable room with the bathtub water left as it was and the used, wet gown left unattended. When I informed the butler about this, they changed the room for me, but since the room was to be used by another guest the next day, I had to move rooms again. Despite wanting to relax at the hotel, I had to repack my luggage multiple times, change clothes each time, and wait uneasily for several minutes until the pickup arrived, unable to relax at all. After the final room change, when I asked the butler for a drink, I was informed that drinks are only provided as a welcome drink and morning coffee. I was unaware of this rule, which is my fault, but being informed after repeated hotel mishaps made me feel unbearable, so I returned the drink and left for home 3 hours before my scheduled checkout, feeling very sad. In my haste to leave, I forgot a stole worth tens of thousands, and when I called to inquire, I was told by the main phone representative that it would be sent cash on delivery. I was so sad that I cried. Later, I received an email from the housekeeper saying they would return it with free shipping as a special case, but I am filled with the feeling of wanting my hurt feelings and precious holiday back, even if I have to pay for the return shipping of the stole. I feel like crying. I will never visit again.

  • 3.40
    あにまーる

    Dishonest and rude response

    At check-in, I was asked to authorize a security deposit of 50,000 yen on my credit card. The reason given was to cover potential damages or in-room dining. However, the explanation was delivered in a manner that felt more like an obligation than a request, which I found very rude. Feeling indignant, I stated that there was no need to worry about dining or damages, to which the staff member said they would consult with the manager and left. Later, they returned with a proposal to authorize 20,000 yen for parking fees and Accommodation Tax. Although the attitude remained rude and lacking sincerity, I agreed due to fatigue. During my 5-night stay, this unpleasant experience at check-in cast a shadow, particularly affecting my comfort during the first two nights. I expressed my dissatisfaction to the doorman and was asked for my room number, but there was no follow-up from the manager or check-in staff. At check-out, I conveyed my discomfort from the check-in experience to a female staff member, who immediately apologized without asking for details. When I questioned if they intended to resolve the issue without understanding what happened, another staff member (later identified as the manager) joined the conversation, merely explaining that the security deposit was the Hotel's policy. I was deeply disappointed by the Hotel's lack of sincere engagement with the unpleasant experience that began at check-in and persisted for over two days. I felt that if I had chosen a different Hotel, I might have had a more pleasant stay. The building and Facility are luxurious and impressive, but there are management issues, and I felt no sincerity or heartfelt hospitality towards guests. I cannot recommend this Hotel to those expecting Japanese-style consideration and "omotenashi." The only saving grace was the sincere service provided by the butler.

  • 4.83
    T.S1049

    It was a very comfortable stay!!

    This was my second stay, and just like the last time, I had a very comfortable experience. However, if I may be a bit demanding, it would have been nice to be escorted to the room upon check-in. At a hotel of the St. Regis level, I believe being escorted to the room is one of the pleasures of staying, even on subsequent visits. This time, I was only taken to the front of the elevator and handed the room key, which was a bit disappointing. I understand that due to staffing issues, there may be moments when no one is available to escort guests, but even in such cases, it would have been better if we were given a choice (such as waiting for a staff member to return to be escorted or going to the room by ourselves) after being informed. Also, even if it was just to the front of the elevator, I would have appreciated it if they at least carried my luggage.

  • 3.33
    Rrr

    Although I could fee...

    Although I could feel the dedication of each staff member in terms of waiting time at check-in, guidance to the breakfast venue, and the use of intercoms, there were some disappointing services, likely due to a shortage of staff. With such a wonderful space and highly motivated staff, I believe improvements will be made.

  • 3.17
    mori1025

    There were various things.

    - When we checked in and entered the Room, there was luggage from other guests in addition to ours. (laugh) - When we returned to the Room, it was just after the turndown service had finished, so when we requested ice service, the room attendant opened the Room door with a master key and brought the ice. - Since there is a pajama service, we ordered to have it placed in the Room while we were out, but it was placed higher than eye level in the closet, making it difficult to find. - At the restaurant, when we requested one of the two eggs to be fried and the other boiled, a total of three eggs were served. - When we ordered an American coffee, it took about 15 minutes, and a blended coffee was brought instead. - The phone in the Room, despite having a handset, could only be used for speaker calls. - The staff's response was very pleasant with a smile, and the shower in the bath and shower booth was to our liking, but it did not surpass the above issues.

  • 4.83
    ko-saku

    As always, wonderful.

    I couldn't visit for a while, but during that time, the Room was renovated and became even more comfortable. The breakfast was also wonderful. However, can't something be done about this price?

  • 5.00
    モコ氏

    Wedding anniversary

    We stayed again this year for our wedding anniversary, just like last year, and were moved by the hospitality of the staff. We would love to visit again.

  • 4.17
    美食2000

    Except for the service during breakfast, it is a wonderful hotel.

    Other than the crowded breakfast, slow response, and poor staff service, I was very satisfied. I had used the facility about five times just for meals before, but I was surprised at how well-equipped the accommodation and services were. I had felt this way about the restaurant before, but I was reminded that service is more important than the food. The breakfast service was disappointing as it was incomparable to other top-notch hotels.

  • 5.00
    ノンノＮＯＮさま

    This is my favorite hotel.

    I have stayed here several times and always leave satisfied. This time, although my stay was short, I was able to relax. A large bathtub, a big bed, and watching my favorite movies at night. And above all, the delicious breakfast. Each item is of high grade. The cheese, sausage, and bacon were also delicious. I'm also pleased that I can order my favorites. It's a hotel that makes me want to visit again. I will definitely come back.

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