รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Sapporo

• 3.67

  tabiota

  วันที่โพสต์: 15/10/2026

  I love delicious food.

  The breakfast selection was excellent and delicious. I’d love to have it again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 10/10/2026～
  • 2 คน 1 ห้อง
  • Standard Hollywood Twin (Non-Smoking, 21 m²)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Mercure Sapporo. We also sincerely appreciate you taking the time to share your feedback about your stay. We are delighted to receive your kind words regarding our breakfast. Your comments and rating are a great encouragement to our staff. We will continue striving to improve our services to ensure your satisfaction, and we kindly ask for your continued patronage of Mercure Sapporo. All of us look forward to welcoming you again soon. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 3.80

  フェイスガードトリコ

  วันที่โพสต์: 2/6/2026

  Satisfied with both the location and service—our go-to Hotel for stays in Sapporo.

  I stay here every time I return to Sapporo, and I’m satisfied overall with the great location, comfortable rooms, and helpful staff. It also has convenient access to the Susukino area, which made my stay very easy. On the other hand, I felt some age-related wear in the bathroom facilities. While everything is well cleaned, the fixtures themselves look a bit dated, so a future renovation would make the stay even more comfortable. Overall, this is a Hotel I can use with confidence when staying in Sapporo, and I’d like to continue using it as my regular place to stay when visiting home.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 28/5/2026～
  • 2 คน 1 ห้อง
  • Standard Twin Room / Non-Smoking (25 m²)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Mercure Sapporo. We are truly delighted to receive your kind compliments regarding our guest rooms and staff service. At the same time, we sincerely regret that there were aspects that did not meet your expectations. Although our hotel has been in operation for many years, we strive every day to ensure a comfortable stay through thorough cleaning and maintenance, as well as continuous service improvements. We take your feedback seriously and will use it as a reference for future Facility enhancements and service improvements. When you visit Sapporo again, we would be grateful if you would choose to stay with us. Thank you for taking the time to share your comments. All of us at Mercure look forward to welcoming you again.

  ดูทั้งหมด
• 4.00

  ちば在住

  วันที่โพสต์: 6/5/2026

  While the interior color scheme may be a matter of personal preference, it was a good Hotel.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 3/5/2026～
  • 4 คน 2 ห้อง
  • Standard Hollywood Twin Room / Non-Smoking (21 m²)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Mercure Sapporo and for sharing your valuable feedback. We are truly honored to hear that you were satisfied overall. We will continue striving to make our Hotel even more comfortable for our guests, and we sincerely appreciate your continued patronage of Mercure Hotel Sapporo. All of our staff look forward to welcoming you again.

  ดูทั้งหมด
• 3.60

  フェイスガードトリコ

  วันที่โพสต์: 27/10/2025

  I always use this accommodation as my regular place to stay when visiting Sapporo.

  I stay at this hotel every time I return to Sapporo twice a year. During this visit, perhaps due to the busy tourist season, there seemed to be fewer staff members, and it took a bit longer for requests or conversations. It was noticeable that the staff appeared somewhat tired, possibly due to the limited number of staff compared to the number of guests. I am always satisfied with the convenient location and the courteous service from the staff, and I plan to continue staying here in the future. The hairdryer in the room felt a bit outdated; replacing it would make for an even more comfortable stay.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ4

  • 23/10/2025～
  • 2 คน 1 ห้อง
  • Standard Twin / Non-Smoking (25 sqm)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Dear Faceguard Trico, Thank you very much for always staying at Mercure Sapporo and sharing your valuable feedback. We strive daily to ensure a more comfortable experience for our guests, though we acknowledge there may still be areas for improvement. We will continue to work diligently to provide accommodations that exceed your expectations, and we sincerely hope for your continued patronage of Accor Hotels. Lastly, we would like to express our gratitude once again for taking the time to share your kind words and review. All of our staff look forward to welcoming you back on your next stay. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 4.83

  Marino

  วันที่โพสต์: 10/6/2025

  Prime location in Susukino - Accommodates 3 people per Room

  Family use for personal purposes. Accommodation for 3 people in one room with 3 beds is available. The room was modern and clean, and the buffet had a wide variety of delicious options. Rental cars can be parked in the adjacent parking lot, and the parking staff were very kind. Located in a prime area of Susukino, it is very convenient for outings. The coin laundry features multiple drum-type washing machines, allowing use without waiting. Thank you for offering an affordable price even during the Yosakoi Festival period.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 6/6/2025～
  • 3 คน 1 ห้อง
  • Superior Triple / Non-Smoking (28 sqm)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for sharing your valuable feedback regarding your stay at Mercure Sapporo. We are delighted to hear that you were overall satisfied with your experience. Based on the feedback you have kindly provided, we will strive to improve our services and ensure a more comfortable stay for all our guests. Should you have the opportunity to visit Sapporo again, we sincerely hope for your continued patronage of Accor Hotels. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด

  
  
  
  
  
• 4.00

  フェイスガードトリコ

  วันที่โพสต์: 28/5/2025

  I use this accommodation as my regular stay when returning to Sapporo.

  I stay at this accommodation during my trips home in May and October. The location is convenient with easy access, and since it’s not right in the center of Susukino, there are fewer taxis and less traffic congestion, which is very convenient. There are restaurants on the 2nd floor, so if you use it for a workation, you can enjoy Sushi Hanamaru, making it an ideal choice for time efficiency. However, it's disappointing that the coffee maker in front of the reception often has issues and cannot be used.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ5

  • 22/5/2025～
  • 2 คน 1 ห้อง
  • Standard Twin / Non-Smoking (25 sqm)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for choosing Mercure Sapporo for your stay and for sharing your valuable feedback. We are truly honored to hear that you consider us your preferred accommodation. We are also delighted to know that our location was convenient for you. However, we sincerely apologize for any inconvenience caused, particularly regarding the malfunction of the coffee maker. Please rest assured that we will use your feedback to improve our services moving forward. We would be delighted to welcome you back to Mercure Sapporo on your next visit to Sapporo. All of us at Mercure look forward to serving you again soon. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 5.00

  ミッキー611

  วันที่โพสต์: 17/3/2025

  Thank you for your h...

  Thank you for your hospitality the other day. I had reserved a Privilege Room, but I was delighted to have my room upgraded. I enjoyed coffee from the coffee machine in the room, and the bathroom with a washing area made my stay very comfortable. Breakfast included a variety of dishes such as grilled fish, natto, Japanese-style options, prosciutto, cheese, Genghis Khan lamb barbecue, cereal, pancakes, croissants, and more. Everything was delicious and highly satisfying. The location being just a 1-minute walk from Hosui Susukino Station was excellent and made my stay truly worthwhile. Your efforts in reducing plastic waste were impressive as well. The fast check-out process was also convenient. If I visit Sapporo again in the future, I would definitely like to use your accommodation again. Thank you very much!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 15/3/2025～
  • 2 คน 1 ห้อง
  • Privilege Twin (25 sqm / 13th floor or higher)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for sharing your valuable feedback regarding your stay at Mercure Sapporo. We are truly honored to hear that you were satisfied with the room and breakfast. Additionally, we are delighted that you resonate with the eco-friendly initiatives undertaken by Accor Hotels as a whole. We will continue striving to provide accommodations that exceed our guests' expectations, and we sincerely hope for your continued patronage of Accor Hotels. Our entire staff looks forward to welcoming you again in the future. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 2.80

  横浜石川町温泉太郎

  วันที่โพสต์: 10/3/2025

  Limited amenities available.

  The Room is spacious, but the amenities only included a toothbrush and a comb. Was the Room rate high because there was some event on this day? The bathroom can cause trouble if it overflows.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ3

  • 7/3/2025～
  • 1 คน 1 ห้อง
  • Standard Twin / Non-Smoking (25 sqm)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for staying at Mercure Sapporo and sharing your honest feedback with us. We sincerely apologize for any inconvenience caused regarding the amenities. As part of the Accor Group's initiative, we are striving to reduce single-use plastics (plastics that are rarely recycled and often discarded). We would greatly appreciate your understanding in this matter. Regarding the rates, please note that hotel prices across Sapporo tend to rise during high seasons. We regret any inconvenience this may cause and kindly ask for your understanding. Additionally, by registering for Accor Hotels' membership program ALL and making reservations through the app, you can enjoy more favorable rates. We hope you will consider using this option on your next visit. We have also reviewed your comments about the bathroom and deeply regret any discomfort or inconvenience experienced during your stay. Your feedback has been reported to our facility manager, and we will ensure thorough inspections are conducted to prevent such issues in the future. While we strive daily to provide a more comfortable experience for our guests, we acknowledge there is still room for improvement in many areas. We remain committed to offering accommodations that exceed expectations and sincerely hope you will continue choosing Mercure Sapporo in the future. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 3.33

  *kanon*

  วันที่โพสต์: 6/3/2025

  Many foreign group guests.

  The location is on the edge of Susukino, which was a bit disappointing, but it was convenient with a nearby convenience store. The lunch buffet at the restaurant was affordable and delicious. However, what was disappointing was that during my 5-night stay, there were large groups of foreign tourists every day, making the wait times for elevators and at the front desk extremely challenging. And most importantly, the laundry facilities—there are only 3 machines for the entire Hotel despite accommodating so many guests. Moreover, they are located one per floor on separate floors, which is very inconvenient and they were almost never available! I hope this can be improved somehow.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 28/2/2025～
  • 2 คน 1 ห้อง
  • Standard Twin / Non-Smoking (25 sqm)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Mercure Sapporo and sharing your valuable feedback and impressions. We are truly honored to hear that you were satisfied with the lunch buffet. However, we deeply regret any inconvenience caused during check-in or your stay due to delays on our part. While we strive to pay special attention to service quality amidst the increasing number of guests, we sincerely apologize for any shortcomings in this regard. Based on your valuable feedback, we will continue working towards creating a more comfortable hotel experience for all our guests. Should you have another opportunity to visit Sapporo, we kindly ask for your continued patronage of Accor Hotels. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 2.00

  アツシさん

  วันที่โพสต์: 27/1/2025

  Were my expectations too high?

  The bed, pillows, and sheets were clean and there were no issues, but the amenities felt lacking for the Accommodation Fee. Additionally, the cushion placed on the bed had an odor similar to aging, which was unpleasant. Although not the fault of the Hotel, it was disappointing to see Asian children running in the hallway of the guest rooms and several people lying and rolling on the floor in front of the elevator, even though there seemed to be a parent present.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ2

  • 23/1/2025～
  • 1 คน 1 ห้อง
  • Standard Queen / Non-smoking (21 sqm)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Mercure Sapporo and for sharing your candid feedback with us. While we are pleased to know there were aspects of your stay that you were satisfied with, we understand that you experienced some inconveniences and discomfort during your stay. We apologize for not meeting your expectations regarding amenities. As part of the Accor Group's efforts, we are striving to reduce single-use plastics (plastics that are mostly discarded without being recycled). We would appreciate your understanding in this matter. Regarding the cushions, we sincerely apologize for the discomfort caused due to insufficient room cleaning inspections. We will use your feedback to improve our services in the future. Recently, with visitors coming to Hokkaido from various countries, we regret any discomfort caused by lively voices and other disturbances. Every guest, regardless of their country of origin, is important to us. We do our best to communicate with guests at the front desk about keeping noise levels and manners in check, but we apologize for any lack of consideration. We strive daily to ensure our guests have a comfortable experience, but we acknowledge there are still many areas for improvement. We will continue to work hard to provide even more satisfying stays for our guests, and we hope for your continued patronage of Mercure Sapporo. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 2.67

  あいかならやま

  วันที่โพสต์: 2/12/2024

  The room was a wonde...

  The room was a wonderful room, but the water temperature and water pressure were difficult, making the bath challenging. The breakfast was cold and not tasty. The response at the front desk was inconsistent, with each person saying different things, and the response was cold, so I somewhat understood why there are few Japanese guests. It was clean, so I would like to use it again, but I hope the response of the front desk staff is improved.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า2
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ1

  • 1/12/2024～
  • 1 คน 1 ห้อง
  • Privilege Queen (21 sqm / 13th floor or higher)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Mercure Sapporo and for your valuable feedback and impressions. We are very sorry to hear that you were not satisfied with your stay after reading your review. We apologize for not meeting your expectations, especially regarding the response from the front desk. We strive to improve our staff's hospitality every day, but we are very sorry for causing you discomfort. We take your feedback seriously and would like to use it as an opportunity to improve the overall service of our hotel. We also apologize for any inconvenience caused by the room facilities. If you have any questions during your next stay, please feel free to contact us at extension 9. We will continue to strive to create a hotel that our guests can use more comfortably, so if you have the opportunity to visit Sapporo again, we would appreciate your continued patronage of Accor Hotels. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 3.00

  もも休

  วันที่โพสต์: 18/11/2024

  For business trips

  Located in Susukino, it is very convenient for dining and going out. Room, service, and breakfast are at a standard level.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 14/11/2024～
  • 2 คน 1 ห้อง
  • Privilege Suite (53 sqm / Top Floor)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Dear Momo Yasumi, Thank you very much for staying at Mercure Sapporo. We are also very grateful for sharing your feedback regarding your stay. Based on the feedback you provided, we will strive to improve our services and continue to make efforts to ensure a more comfortable experience for our guests. We kindly ask for your continued patronage of Accor Hotels when you have the opportunity to visit Sapporo again. Thank you for your cooperation in providing your feedback. All the staff are sincerely looking forward to your next stay. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด
• 4.00

  hyoy

  วันที่โพสต์: 13/11/2024

  Great location, very...

  Great location, very clean, and excellent value for money. The bed was comfortable, allowing for a restful stay. Thank you for your hospitality.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 10/11/2024～
  • 2 คน 1 ห้อง
  • Standard Twin / Non-smoking (25 sqm)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Dear hyoy, Thank you very much for sharing your valuable feedback regarding your stay at Mercure Sapporo. We are delighted to hear that you were able to relax and enjoy your time with us. Your kind words are the greatest encouragement for our staff. We will continue to strive to improve our services to ensure your satisfaction, and we hope for your continued patronage of Mercure Sapporo. All of our staff are looking forward to welcoming you back for another stay. Mercure Sapporo Quality Assurance Team

  ดูทั้งหมด

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