รีวิวและความประทับใจจากผู้เข้าพักที่ Hakone Hisui

(จังหวัดคานากาว่า/ฮาโกเนะ เซ็นโกคุฮาระ) [ทั้งหมด 70 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (44)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.59
  • สิ่งอำนวยความสะดวก
    4.73
  • การบริการลูกค้า
    4.41
  • อาหาร
    4.43
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.66
  • ความพึงพอใจ
    4.48
  • 5.00
    めーぽー

    A relaxing Onsen where you can unwind at your own pace

    We are always very satisfied with the pleasant hospitality, delicious meals, and relaxing Onsen. This time, we chose the teppanyaki dinner course for the first time, and it was delicious and very satisfying. It made us want to visit again right away, so as soon as we returned home, we promptly made our next Reservation. We look forward to staying with you again.

  • 4.50
    オヨヨ太郎

    The Room was clean, the meals were delicious, and our stay was comfortable.

    The Room was clean, and the in-room bath was spacious, making our stay very comfortable. The meals were also very delicious.

  • 4.83
    けいとじゅんさん

    A home-like Hotel

    We were welcomed with a warm “Welcome back.” We had a relaxing time with our son and his wife from Tokyo, whom we hadn’t seen in a while. We would like to stay again. Thank you very much.

  • 5.00
    おみゃーさん

    The service was outstanding.

    As expected of Tokyu Harvest Club’s top-tier Hotel. The Room was spacious with high ceilings, fully stocked amenities, and the staff were gentle and attentive. I wasn’t expecting the in-room refrigerator to be free, but I really enjoyed the carefully selected lineup. Above all, I was impressed by the dining. Rather than relying solely on great ingredients, everything was thoughtfully prepared and presented so it could be enjoyed even more beautifully and deliciously. They also accommodated food allergies and preferences as much as possible. I saw other comments saying breakfast was disappointing, but for us both the quantity and quality were more than sufficient. We love vegetables, so we would have been happy with even more—but that’s just personal preference. Considering the price, it’s not a Facility we can visit often, but if we have the chance, we would definitely like to return. Thank you for taking such good care of us.

  • 4.67
    もじもじこ

    We had a relaxing stay.

    A Plan that lets you enjoy the pool at Koshien. The meals were buffet-style, and dinner was especially delicious with the Tuna Fair. My grandchild played in the pool the whole time and later injured the sole of their foot somewhere, but a staff member disinfected it and treated it for us. Thanks to them, it healed without any pain. Thank you very much. All of the staff were kind and helpful, which made our stay very pleasant.

  • 4.33
    おほほほ

    The Facility and Roo...

    The Facility and Room were more than satisfactory, but the service was outstanding, so I wanted to post my thanks. From check-in during a thunderstorm to the procedures and Room guidance, phone support, and assistance at the breakfast venue, everything was exemplary for an Accommodation. In addition, when I was struggling with going out in the storm, your kind help meant a great deal to me. Thank you very much—I will visit again.

  • 4.67
    きらやこ

    It was a nice room.

    I’ve stayed at Tokyu Harvest VIALA in Karuizawa and Kinugawa several times and really liked it, so this time I made a Reservation at Hakone Hisui through IKYU. The Room was spacious and very comfortable, and I thoroughly enjoyed both the large public bath and the in-room Onsen. With the late check-out, I was able to relax at a leisurely pace. However, my husband and I were surprised by the breakfast. There were only a few side dishes that tasted quite salty, along with fish and miso soup. Even the rice served in an ohitsu lacked shine. Despite the luxurious setting and tableware, we felt certain that next time we would have breakfast elsewhere.

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  • 5.00
    NOAH

    It was excellent.

    Thank you very much for everything. I have stayed at Hakone Koshien several times, but this was my first time at Hisui. With check-in at 19:00 and check-out at 13:00, I was able to relax and take my time. It is a Hotel I would definitely like to stay at again. That said, since the maximum occupancy is two guests, it can’t be helped, but there were only two bath towels. I thought it would have been even better if there had been four. I asked for two more to be delivered and felt sorry about that, so I wish they had been provided from the start. Also, I noticed that the blinds in the bathroom were dirty, which bothered me.

  • 2.33
    こりのみふきゆ

    Disappointed

    It was my husband’s birthday, and I had requested a cake to be served during dinner. Perhaps due to understaffing, the dishes were brought out very slowly. After the meal, I expected the cake, but instead I was asked to sign the drink receipt. When I stood up and asked the staff member in charge, they said “Cake?” then spoke with another woman and ran off without acknowledging me. Another staff member apologized later, but it meant nothing. There was no surprise cake, no chance to take photos, and when it was eventually brought to our Room we had to light the candles ourselves—there was no joy at all. Why was it forgotten? Even if someone unrelated brought it up, this is an unacceptable mistake. I also don’t understand why no one came to apologize properly. We were told that one drink was included, but there was no explanation about pairing; if we had known, we would have ordered it. There were simply too many errors. At breakfast as well—even though it was a Japanese-style meal—they only poured one cup of tea at the start and never offered refills or brought more. Is there no sense of service? I am shocked by the lack of hospitality. This is something I have never experienced at any Hotel before. A birthday that comes only once a year was ruined.

  • 4.33
    みゆみゆだよー

    First Stay

    I have stayed at Hakone Koshien several times and had always been curious about the Hotel next door. This time, I was finally able to stay there. The Room was spacious and relaxing, but the view overlooked private homes. It was a long walk to the Onsen building, which made it difficult for my 93-year-old mother to get around. I understood that Rooms closer to the Onsen are for members only, so it couldn’t be helped. We also enjoyed our meals at a leisurely pace, and everything was delicious. I hope to stay again next time.

  • 5.00
    halmama

    For a quiet and relaxing stay.

    We stayed for one night for the Hakone Three Shrines pilgrimage. As it is in Sengokuhara, it was a bit far from Lake Ashi, but inside the Hotel felt like a different world, and we were able to relax and enjoy a very comfortable stay. The Room was as spacious as expected and very clean, and we were delighted by the thoughtful complimentary drinks and amenities. The kaiseki dinner at “Isshin” was beautifully presented, delicious, and thoroughly satisfying. For breakfast we chose the Western-style option, which was also generous in portion size, beautifully prepared, and delicious—we were very pleased. The Onsen was a little far from our Room, but the corridor along the way was beautifully designed, so it was enjoyable to walk there—and of course the Onsen itself was wonderful. The shop on the lobby floor had an excellent selection, so we bought almost all of our souvenirs there. Finally, at checkout you even kindly gave my husband a small birthday gift. Thank you very much for everything.

  • 5.00
    nonoko6279

    We had a relaxing stay.

    All staff (front desk, dining, phone support, and housekeeping) provided wonderful service. Everyone was very attentive. The bath was spacious, and I was able to relax in the open-air bath as well. The in-room bath was also roomy, and it was great to be able to use it without worrying about the time! The meals were perfectly portioned—not too little or too much—and well seasoned. Both dinner and breakfast were delicious. At the restaurant, we could look out onto the courtyard, making it a very relaxing space. The Room was spacious and well stocked with amenities, making this Accommodation highly satisfying from check-in to check-out!

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  • 4.83
    はるなつうらら

    We were extremely satisfied.

    The Room was more than spacious enough, and best of all, there was almost no surrounding noise—no footsteps or door sounds—so I could relax in peace and comfort. The room-inclusive plan and amenities were excellent; I even felt like I didn’t have enough time to spend in the Room! The TV size and the sound quality of the BALMUDA speaker (I think) were also great, making my time in the Room truly wonderful. If I have the chance again, I’d love to come back for a Multiple Night Stay and take it easy.

  • 5.00
    @YUMMY

    Everything about the...

    Everything about the hospitality was exceptional. The garden was beautiful, and the cuisine was exquisite. It was a wonderful Accommodation where you could truly feel time slow down.

  • 4.83
    rikkiyoshida

    It was relaxing.

    The meals, service, and baths were luxurious and satisfying in almost every aspect. Despite being a busy season, there were not many families with children, so the restaurant and other areas remained quiet and relaxing. Additionally, as part of the Plan, the refrigerator and minibar were all-you-can-drink, which was very convenient for staying hydrated in the dry indoor environment. The baths were also never crowded no matter when we visited, allowing for a calm and leisurely experience.

  • 4.83
    あおみどり星人

    Highly satisfying, yet with a few minor drawbacks...

    We had a very comfortable and elegant stay. The public bath was clean and pleasant, and the open-air bath had a charming atmosphere that was truly relaxing. For dinner, we chose teppanyaki and thoroughly enjoyed the delicious dishes with creative touches. The hairdryer in the room was a professional-grade high-end model like those used in salons, and the amenities seemed to be from a luxurious Thai brand with delightful fragrances—truly befitting of a luxury resort hotel! It made me imagine how wonderful it would be to become a member here. (However, since the hairdryer is quite heavy, I wonder if it's easy for non-professionals like us to use.) One small disappointment was that after dinner when I went to the bath, there was a cart with used dishes from in-room dining left in front of one of the rooms closest to the public bath. The next morning around 7 AM when I went for another soak, it was still there untouched. It felt odd that such an item would be left out for such an extended period—from after dinner until before breakfast—on what is likely one of the most frequented hallways by guests during this time frame. The narrow hallway had plates with dried food remnants from both adults' and children's meals on display. While I understand it might have been during hours when staff were less available, leaving it overnight could potentially attract pests like cockroaches—a situation that could harm your hotel's reputation even though it didn’t directly inconvenience me personally. One more minor point: The showerheads in the public bath appeared high-end as well but some were difficult to use due to clogged holes (resulting in weak water flow or uneven spray directions). At home, we occasionally clean our showerhead holes using fine tools; perhaps regular maintenance could ensure smoother water flow. That said, we were extremely satisfied with our stay overall and look forward to visiting again! Thank you very much!

  • 4.83
    ロコさん

    We had a very comfor...

    We had a very comfortable stay. The room was spacious, and the private Onsen bath in the room allowed us to relax completely. The courtyard, visible from everywhere, was beautifully adorned with autumn leaves, offering stunning views. Above all, the food was delicious, and our entire family was extremely satisfied. This is definitely one of the accommodations we would love to visit again.

  • 5.00
    ファントム&クリスティーヌ

    Collaboration with Japanese cuisine expert Mr. Tateishi and Chinese cuisine expert Mr. Takahashi

    The long-awaited collaboration between the two was highly anticipated, and we were excited to see how it would be presented. The Shaoxing wine-marinated botan shrimp sushi and monkfish liver sushi captured our hearts, offering flavors we had never experienced before. The collaboration was truly captivating. All the dishes perfectly harmonized Japanese and Chinese cuisines—delicious and exceptional! Although I am not a Hotel member, I look forward to participating again through the general booking option.

  • 4.50
    D&A

    Dinner (Japanese cuisine, Kaiseki)

    It was my first stay since the head chef changed. The quality of the kaiseki cuisine has declined. For future stays, I will choose other meals or dine out.

  • 4.00
    ゴルフ大好きだけど

    A very good Ryokan.

    This is my second stay for a golf trip. You can enjoy views of the garden from the restaurant and the room's bath, and the meals are very delicious. You can also enjoy a foot bath outside. I would like to stay here again when playing golf in Sengokuhara. It was unfortunate that tabi socks were not provided.

  • 3.00
    ないない

    The facility is excellent, but the service is disappointing.

    We stayed as a family of four. My grandfather was a member during his lifetime and stayed here many times in the past. This time, we visited as non-members after quite a long time. The Facility is still clean and remains a very lovely place. However, the level of customer service was disappointingly low to the point of being unpleasant. All staff spoke with an overly condescending tone. When we asked for photos to be taken, we were passed around; check-out service was unfriendly with no greetings at all... Overall, there was no attentiveness whatsoever, leaving us wondering if it had always been like this. This level of service is unacceptable for an Accommodation in this price range. Was this treatment because we are non-members? I would not recommend booking through IKYU.com. We also have no intention of purchasing Harvest membership in the future.

  • 5.00
    富士は日本一の山、箱根の湯は最高

    Excellent.

    Everything was perfect, just like last time. The extended stay was very relaxing. I look forward to visiting again during the autumn foliage season. Thank you!

  • 4.50
    かまぼこ123

    It's a good Hotel, but...

    If the minibar is free, I wondered if the slip in the Room (to check drinks consumed and hand it to the front desk) is necessary. I went for breakfast on time, but it took 20 minutes for the food to be served, which was a bit disappointing.

  • 4.83
    5ナッツ

    It was my first visi...

    It was my first visit, but the garden, Room, and interior were well-maintained, allowing me to spend a comfortable time. The building surrounds the garden, and the views from the Room terrace, restaurant, and large public bath were all uniquely delightful. The nighttime illumination added a wonderful atmosphere. I stayed in a Room with an indoor bath; both the bath and Room had a great ambiance, and the wrapped amenities were stylish. Due to my companion feeling unwell, we couldn't dine at the restaurant. However, when I informed one of the staff members in charge of the hall, they kindly arranged for our meal to be delivered to our Room. They also explained everything upon delivery and even made suggestions for breakfast arrangements for the next morning. Their kindness and attentive service were greatly appreciated. The food was excellent in presentation, tableware selection, and taste as well. Since I couldn't fully enjoy my stay due to my companion's condition this time around, I hope to visit again if given another opportunity!

  • 5.00
    kokoriri

    Everything about this accommodation was wonderful!

    This was my third stay at the accommodation, celebrating a birthday. Upon arrival, I was impressed by the refined and courteous service as they addressed me by name even before I introduced myself. The room and amenities were all sophisticated and exceeded my expectations. The public bath was very clean, and the other guests were pleasant, allowing for a relaxing experience. For meals, we chose teppanyaki, which delighted both children and adults with its consistently delicious flavors. We also enjoyed the footbath while feeling the outdoor breeze, which added to our relaxation. No matter how many times I stay here, my satisfaction never diminishes—I always want to come back again!

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  • 5.00
    ドナカズ君

    Hakone Hisui was excellent.

    This was my third visit, and as always, I had a very elegant and enjoyable time. For dinner, I chose the Takumi course, which exceeded my expectations with its creative dishes. Both dinner and breakfast were absolutely satisfying. This month marks my third Onsen visit after Shirahama Onsen and Yamagata Akayu Onsen, and this Onsen also offered exceptional hot springs.

  • 5.00
    @momonohana.

    I had a great experi...

    I had a great experience during my previous stay, so this time I invited my sister to stay. The room, bath, and meals were all satisfying. I would love to stay again if I have the chance.

  • 5.00
    富士は日本一の山、箱根の湯は最高

    The epitome of luxury. The ultimate satisfaction.

    The room was spacious and comfortable, and I was surprised that the minibar drinks were free. The meal was teppanyaki, which was very delicious, and the atmosphere was excellent. The garden is large, and depending on the season, you can enjoy flowers, fresh greenery, or autumn leaves; I would like to visit again in June or November. There are two types of Onsen available, which were also very relaxing. The manners and service of all the staff were impeccable, making it a highly satisfying stay.

  • 4.83
    00はぜ

    Thank you very much.

    My parents were taken care of during the New Year. It was our first time using your service, and they were especially satisfied with the special New Year's cuisine, which was wonderful. The staff also treated them well, and they returned home very happy. It seems it would have been even better if the bath had been a flowing hot spring, but thanks to you, they were able to spend a pleasant New Year's holiday. Thank you very much.

  • 3.17
    ciaofiddler

    The taste and servic...

    The taste and service at Restaurant Ichiyu were wonderful. Thank you very much. On the other hand, the service from the hotel staff, such as the front desk who didn't even try to help with the luggage, was below the level of a Business Hotel, which was disappointing. I didn't feel inclined to become a member of the Tokyu Hotel Group.

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