รีวิวและความประทับใจจากผู้เข้าพักที่ Hyatt Regency Hakone Resort & Spa

(จังหวัดคานากาว่า/ฮาโกเน่) [ทั้งหมด 80 ห้อง]
คะแนนรวม
4.51
ยอดเยี่ยม (73)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.51
  • สิ่งอำนวยความสะดวก
    4.52
  • การบริการลูกค้า
    4.53
  • อาหาร
    4.64
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.37
  • ความพึงพอใจ
    4.51
  • 4.83
    yybutako

    Truly world-class hospitality!

    I stay here every September, and I love the reassuring feeling that I can always relax comfortably no matter when I visit. Not only was the French dinner excellent, but I also enjoyed the wine pairing selection, and the breakfast egg options were unique—everything was delicious. In particular, spending time in the living room was wonderful, as it let me feel time passing slowly. The staff provided outstanding service as well, making this a Hotel I want to return to again and again. Thank you very much.

  • 5.00
    jun太郎

    As always, I had a comfortable stay.

    I’m always impressed—not only with the Facility, but also with how attentive the staff are throughout the property. They were courteous and kind, and my wife and I had a very comfortable stay. The meals seemed to have changed slightly, but they were just as delicious as ever. Thank you very much. We would love to visit again soon.

  • 5.00
    リリババ

    A Japanese-Western Fusion Hotel

    Have more Hotels been incorporating the best aspects of Japanese style to suit inbound travelers lately? At this Hotel, the Room entrance is designed like a traditional Japanese entryway: you take off your shoes and change into the provided slippers. You can move around the building in the provided sandals. The sandal design looked like old-fashioned toilet slip-on sandals, and I thought a more stylish design would be better—perhaps with a Japanese pattern on the strap. Some guests mistakenly walked around the building in their indoor slippers and looked flustered when they saw my sandals, so I think it would help to explain this in advance. I could figure it out myself, but it may be confusing for travelers from overseas. Being able to relax around the building in a yukata with a haori also seemed fun for international guests. The in-Room bathroom also has a washing area, plus a bath bucket and stool, which is very welcome for Japanese guests. I’ve always found Western-style bathrooms inconvenient, so it feels like more new Hotels are adopting this kind of setup. It was also great that there was an Onsen public bath. I happened to meet travelers from the U.S., and since it was their first time they asked how to use it. I explained: rinse quickly before entering the tub; soak; then wash thoroughly with soap; then soak again before getting out. They were surprised—“You shower twice and get in and out of the tub?” It would be helpful if the Hotel explained this for overseas guests as well. Thanks to that, we ended up having quite an enjoyable bathing time. We traveled using public transportation, but being able to use the Hotel’s free shuttle bus was very convenient and comfortable. I don’t think I’ll return since I don’t travel often and want to try different Hotels, but this is one I recommend. It would be nice if there were even a small sofa in the Room—many recent Hotels seem to include one these days.

  • 5.00
    さんさんるんるんらんらん

    The service was excellent!

    We visited with our 3-month-old baby. As it was our first trip with a child, we were anxious at first, but thanks to the warm hospitality and flexible support, we were able to relax and enjoy our stay. We had made a Reservation for a dinner course at the restaurant, and I was worried that if our baby cried it might disturb other guests. The staff continued to reassure me with thoughtful words, and I was especially impressed by how quickly they arranged to change the latter part of the meal to room service. I’m truly grateful to the kind female staff member who took care of us at dinner! Because of this heartfelt service, we decided to make our next Reservation with a Hyatt property as well. Thank you very much!

  • 4.50
    kiyotyann

    Girls’ trip for four

    My First Hyatt Stay in 10 Years With more all-inclusive Hotels and Ryokan these days, it was a bit disappointing that the lounge service wasn’t as it used to be. That said, the staff’s service was excellent, as expected. We truly enjoyed both dinner and breakfast. Our four-grandmothers trip was very relaxing, and we headed home after catching up on so many conversations for the first time in a while. The Shuttle Service to Odawara was also very good. We look forward to staying with you again.

  • 5.00
    ゆぴじゃぴ

    All staff members provide excellent service.

    We stayed as a family of five. I had visited 3–4 times quite a while ago, so it was my first visit in some time. In the past, there was a free drink time with alcohol in the lobby, but that is no longer offered and has been replaced with a welcome drink. After the evening, the bar is available for an additional fee. Overall, the staff were wonderful—very attentive and always smiling. At the restaurant, we were seated in a more private area so we wouldn’t worry about having children with us. Thanks to that, we were able to relax and enjoy our meal at ease. The Room was spacious and comfortable, and the Onsen quality was excellent. Perhaps because it’s an international Hotel brand, we saw many Western guests as well. We’d like to come again. Thank you very much.

  • 4.50
    cb400sr400

    The French cuisine was absolutely delicious.

    The building is old, so the age of the Facility is noticeable in places, but it was kept very clean and we had a comfortable stay. Above all, the French dinner was excellent. At other Accommodations, I feel there are more creative, “Instagrammable” dishes these days, but here each dish was truly delicious despite being classic and straightforward—an Accommodation we would love to stay at again. The staff’s warm smiles were especially memorable and made it a wonderful family trip. Thank you very much.

  • 5.00
    パナマジョーズ

    A warm welcome home awaits you.

    This Hotel feels like a private villa that always welcomes you home. There is no open-air bath, but the Onsen is quiet and relaxing. The tasteful design makes it easy to unwind. We’ve been having more meals and drinks in the living room, and it would be even more enjoyable with a bit more variety on the menu. The Shuttle Service from Odawara is very convenient.

  • 3.33
    Suzy2026

    The toilet is...

    The cigarette smell in the toilet of the Room I used was overwhelming and very unpleasant. Even the next day, the smell had not faded at all, which suggests that the Room itself could not be ventilated properly. The bathroom in the Room also stayed fogged up and would not clear. In addition, I felt that there was a strong perfume-like odor in the Room as well—possibly used to mask the cigarette smell. It is also hard to rule out that the Hotel was aware of this issue but still assigned the Room to a guest. This is not a Room that should have been sold! Room 332! Unless you investigate and address the cause immediately, it will inconvenience future guests as well. It is especially disappointing because the Hyatt staff’s service was excellent.

  • 4.33
    @rian

    Thank you for your support.

    During our trip, my daughter unfortunately suffered a fracture, but the staff’s warm and flexible support truly helped us through it. Although guests with dogs are normally required to use the stairs, upon arrival you kindly escorted my daughter to our room by elevator. Also, during drink service in the lounge, you thoughtfully offered to deliver drinks to her in the room since she could not come down, and did so with great kindness. We were deeply grateful and touched. That said, with hopes for future improvement, I would like to explain why I slightly lowered my ratings for service and food. <Vaccine certificate verification> At check-in, I was told that the certificate I brought had “expired.” Since we had vaccinated on the same date as last year, I assumed it was my mistake. Feeling apologetic and flustered, I showed my Reservation screen for a staff member to photograph and also asked family at home to search for another certificate and email it to me. However, after checking carefully later, both certificates I had brought were valid through 2026. The next day at another Accommodation where we stayed, we were told there was no issue—so I realized this was due to an error in verification on your side. While I should have double-checked on the spot as well, it was disappointing that this misunderstanding caused unnecessary stress. <Room dining> Because we were traveling with our dog, we used room dining for dinner; however, honestly speaking, we did not find it very tasty. We previously enjoyed excellent room dining at a Hyatt in Tokyo before we had a dog; perhaps because our expectations were high based on that experience, this felt somewhat disappointing. Even so—such as the female staff member who welcomed us on arrival; the female staff member who delivered drinks; and the male staff member at breakfast reception who kindly looked after my injured daughter—everyone we encountered was wonderful. The room was also clean and comfortable. We would love to stay again when we have another opportunity. Thank you very much.

  • 4.33
    tondemonai

    Thank you very much.

    My family visits Hakone a few times a year, and we usually change our regular Accommodation each time. This was our first stay here. The spacious, open dining area was very comfortable, and above all, the French course dinner was outstanding and truly satisfying. We also appreciate your accommodating one guest who could not eat meat. It was a Multiple Night Stay, and we enjoyed dinner on both nights. Breakfast was also high quality across the board—Japanese and Western dishes, salads, fruit, and more. Unfortunately, we had heavy rain and thunderstorms during our stay, but we were able to relax at the Hotel and rest as a family. We would definitely like to stay again.

  • 5.00
    だって神様が応援してくれているから

    A Hotel where you can enjoy a happy time

    We had a wonderful time filled with outstanding hospitality. First, the Shuttle Service was available from Odawara Station to the Hotel, and of course on the way back as well—from the Hotel to Odawara Station—which was excellent. The view from our Room was also spectacular, and we were delighted by how delicious the French course dinner in the dining room was. The Onsen water quality was great, leaving our skin moisturized and smooth. My wife has received treatments at many spas, and she was very happy to say that the body treatment she had at Spa IZUMI was the most relaxing and comfortable she has ever experienced. The staff’s service and professionalism were truly impressive—exactly what you would expect from Hyatt. Everything—the Room, meals, Onsen, and service—was exceptional. Thank you very much for such a happy stay.

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  • 3.83
    かみのげじいさん

    The view from the Room is...

    The overall atmosphere of the Hotel was pleasant, but the magnificent mountain view we had been looking forward to from our Room was completely blocked by a neighboring building, which was extremely disappointing for my family and me. I would like IKYU’s Accommodation listing to clearly state the view from the Room. After paying a high rate, we were unable to enjoy the natural scenery, and our expectations were greatly let down.

  • 5.00
    きらやこ

    I’d love to stay here again.

    This was my first stay, and I was completely satisfied. I arrived late, but with the late check-out I could take my time. I was able to relax and enjoy a truly luxurious stay. The Room was spacious, open, and functional—the dresser placement and the automatic closet lighting made everything effortless. It wasn’t just stress-free; it made me genuinely happy. Breakfast was delicious, the staff were courteous, and it’s a truly comfortable Hotel—my husband loved it too. I’d love to stay in that Room again, so I’ll make another Reservation.

  • 5.00
    うみのもずく

    As we were traveling...

    As we were traveling with an infant, we made a few requests. Everything was taken care of, and we were able to enjoy a comfortable Room and the meals. We would definitely like to stay again. Thank you very much.

  • 5.00
    うまのへ

    I was very satisfied again this time.

    I made a last-minute Reservation and stayed here. No matter when I visit, I can truly relax—it’s wonderful. In Hakone, I can’t imagine staying anywhere else. That’s how much I love this Accommodation.

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  • 5.00
    takayvki

    An unforgettable stay

    The hospitality was exceptional, and it felt like relaxing at a private villa. I would definitely like to visit again.

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  • 5.00
    ル・ビー

    A relaxing moment of peace

    We stayed with my father, who is undergoing medical treatment, supported by two families in two Rooms. A wheelchair was prepared for us from the entrance, and we were able to move smoothly from the front desk to the living room and dining room, making it feel like staying in a private villa. Thanks to the consistently thoughtful staff in every situation, we were all able to spend a truly comforting time. We are very grateful. Thank you very much for allowing us to enjoy such a happy stay.

  • 5.00
    kuumachan

    We made wonderful memories.

    I’m always grateful to all the Hotel staff for their wonderful hospitality. Everything was handled with first-class service, and I sincerely appreciate it. Being able to enjoy our stay with our dog, and even borrow a rental kimono, was truly moving. We will definitely visit again in the future, and we look forward to seeing you then.

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  • 4.83
    Mr.Nobu

    Spend a beautiful early-summer day with your dog!

    We stayed with our 14-year-old large dog. From the moment we arrived, the groomer kindly helped care for our dog, and everyone was very considerate. The Room (over 70 m²) was spacious and comfortably arranged, with a dedicated dog shower room, a crate area, and a sofa set that dogs can also use. Breakfast offered a wide variety of both Japanese and Western options, and everything was delicious. On Tuesdays only, there is an optional morning group walk hosted by the General Manager starting at 8:00 a.m.; we enjoyed about an hour of forest bathing on the way to Hakone Gardens. We had a wonderful time—thank you very much.

  • 3.00
    JKHJKH

    As goes one thing, so goes everything.

    While having a glass of Syrah red wine in the living room, I ordered Cabernet next, but an elderly Japanese staff member poured the Cabernet into my Syrah glass, which was disappointing. With room service, they usually lay a tablecloth on the table, but a foreign staff member forgot and placed the order directly on the table, then left the tray on the floor by the desk, which was shocking. I called in advance to mention that it was our wedding anniversary, but there was no special attention. It also felt like there were more Western guests and fewer Asian guests than before. The overseas staff had lovely smiles and must be having a hard time adjusting, but while I did not have high expectations for this Hotel to begin with, I remember Hyatt Hakone being great before COVID-19, so it was a bit disappointing.

  • 4.17
    すぎたせいじ

    Graduation Trip

    The restaurant staff were attentive, and the service was satisfactory. However, despite being pet-friendly, there was no dog run, so we had to walk our pet on a steep outdoor slope and along dark roads at night. Also, there was no explanation of how to use the room or any Facility information, and the reception service was not very good.

  • 3.67
    JBLパラゴン

    We truly felt the staff’s exceptional hospitality.

    We stayed for a Multiple Night Stay to celebrate our 50th wedding anniversary. The entire Facility was spacious and high-quality, and the Room was comfortably and tastefully appointed. Everyone on the staff who assisted us—at the restaurant, dining area, Shuttle Service, and housekeeping—was very kind. It was clear that they enjoyed their work, and we were able to spend our time in a warm, welcoming atmosphere, making it a wonderful celebration. However, it was disappointing that we could not get through to the automated system’s Shuttle Service reservation phone line for two days in a row, and had to walk from Kami-Gora to the Hotel on the first day.

  • 4.17
    rinaokun

    Spacious and relaxing

    I was able to relax and unwind in the Onsen. The Italian course dinner in the evening was generous and very delicious. I hope to visit again.

  • 2.17
    akasama

    I was really looking...

    I was really looking forward to my stay, but the service at the restaurant ruined everything. When a waiter broke a glass, it seemed he injured himself, and he served our meal with that hand. There was blood on the plate, which was truly shocking. Afterward, he had a bandage on, so I’m sure it was blood. Since other guests were present, I didn’t point it out at the time, but even when I mentioned it at checkout there was no response or action taken. I was extremely disappointed.

  • 5.00
    アレキサンドラちゃん

    I had a comfortable stay.

    Once again, we were able to enjoy a great-value stay thanks to IKYU Diamond benefits. Both dinner and breakfast were beautifully presented, delicate, healthy, and delicious. We had a relaxing time. Thank you for your hospitality.

  • 4.83
    atwindows

    A Long-Awaited Stay

    I recently visited after a long time and enjoyed a relaxing time with the spa and Onsen. It was my first time experiencing the "Happy Hour," but I felt that the service was a bit lacking, which seemed unusual for Hyatt. For dinner on the first night, I had a Western-style course meal, but the explanation of the dishes was delivered in an overly loud voice—I thought it could have been softer. Overall, I had an almost perfect stay; I just wanted to mention these minor points that were slightly disappointing.

  • 5.00
    おねえちゃま

    A Relaxing Hotel in Hakone

    We stayed in the dog-friendly room. We've visited several times, and each time we have a pleasant and relaxing stay. This time, it was less crowded during our visit, so we could enjoy the living room with a fireplace during dinner at a leisurely pace, which was wonderful. If you're traveling with your beloved dog, this is the best place to stay!

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  • 5.00
    Lime Anzu

    Consistent Service

    Every visit is made comfortable by the warm and consistent hospitality of the staff. The sitters not only remember us but also take great care of our pets, allowing us to leave them with complete peace of mind.

  • 5.00
    ココルンちゃん

    Perfect in every way!

    Stayed to celebrate my partner's birthday. Enjoyed a welcome drink while listening to piano music by the elegant fireplace. The meals, onsen, room, and service were all perfect—an exceptional accommodation. I feel ready to work hard again. Would love to revisit for another celebration. Thank you!

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