รีวิวและความประทับใจจากผู้เข้าพักที่ Oriental Hotel Hiroshima

(จังหวัดฮิโรชิม่า/ในเมืองฮิโรชิมะ) [ทั้งหมด 227 ห้อง]
คะแนนรวม
3.90
(66)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.08
  • สิ่งอำนวยความสะดวก
    3.76
  • การบริการลูกค้า
    4.14
  • อาหาร
    3.82
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.68
  • ความพึงพอใจ
    3.89
  • 5.00
    さかなkm

    This is my go-to accommodation.

    As I wrote after my previous stay, this Hotel offers classic-hotel service at a Business Hotel price. With hotel rates rising so sharply these days, it reminds me that what truly matters is the people—not superficial renovations. Thank you as always. I look forward to staying with you again when I visit Hiroshima.

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  • 3.83
    ホテルステイマニア

    The Room itself was ...

    The Room itself was spacious and comfortable for the price, and the view from the window was lovely. You can see the bath from the bedroom, but closing the blinds made it a non-issue. There were two closets, and there were plenty of hangers. Check-in was smooth, and thoughtful touches—like hair oil at the amenities bar—were appreciated. In the guest lounge, having soft drinks and small snacks was a nice service. The lounge also had art and books, making it a very relaxing space. I used breakfast as well; while the Japanese/Western buffet selection was slightly limited, it used local ingredients and was satisfying overall. The staff cleared empty plates promptly, so I could enjoy my table comfortably. Overall I was satisfied, but there were a couple of disappointing points. I made the Reservation under my account with my husband’s name as the primary guest, which may have been confusing on our side as well—sorry about that—but I emailed in advance to ask about early check-in and received confirmation that Diamond member benefits would apply since I would also be staying. As explained, we were able to check in early; we also received the welcome drink benefit and were informed about late check-out. However, around 11:20 a.m. the next morning we received a call saying we had passed check-out time. When I explained that we had been told about late check-out as a Diamond member benefit, I was told late check-out is only available with a Reservation for that specific Plan. We were already planning to leave anyway, so we checked out then—but if this cannot be communicated consistently among staff, late check-out should not be advertised as a Diamond member benefit in this way. They said no additional fee would be charged because it was their guidance error, but it still left me feeling unconvinced. Also, when I requested to borrow an iron and ironing board for this type of Room, I was surprised to be told to come pick them up at reception myself. At most hotels they are either provided in-room or delivered upon request; perhaps this is simply their policy here. Despite those drawbacks, if I have another opportunity it would still be one of my Accommodation options next time. Thank you very much.

  • 4.17
    ＠山！？

    Located in the city ...

    Located in the city center near Nagarekawa, a lively downtown area. It is popular with international visitors, so it can feel bustling. Although the Facility is somewhat dated, it is clean, and I was able to relax and rest well. I had been curious about Chibo for a while, and since it was available as a free drink, I was glad to try it.

  • 1.40
    広島初旅行なのに残念でした

    The bathroom is small.

    First of all, it was not a clean Room like the photos on IKYU. The bathroom was small, the inside of the drain was fully visible, and the tub was so small that I couldn’t even shower without touching the shower curtain. I thought I had booked a non-smoking Room, but it turned out to be a smoking Room. Not only the Room but also the hallway smelled strongly of cigarettes, and I was especially shocked by how dirty the air-conditioning vents were. Because of that, it was unbearable to breathe air coming from such dirty vents, so I had to keep the air conditioning turned off. The wiring behind the bedside table in the Room was also exposed, with dust and trash piled up everywhere—it was truly unpleasant. I have trusted IKYU and booked various Ryokan and Hotel stays through it until now, but listing a Hotel at that level makes me question that trust.

  • 4.20
    マルメガネ

    Welcome drink

    The complimentary welcome drink “Chi-bo” was delicious, so I had a second serving. The Room was also nicely simple and well organized.

  • 5.00
    さかなkm

    The Comfort of Being Cared For

    It offered classic hotel hospitality at a Business Hotel price. Thank you to the staff member who assisted with check-in. There is also art throughout the property, and I would like to stay here again when I visit Hiroshima. Thank you.

  • 4.17
    上下

    French Toast

    I ordered French toast and enjoyed it fresh off the griddle. It was so good I considered ordering another, but the other dishes also looked delicious, so I decided not to. I left feeling completely satisfied from breakfast. The Diamond member gift was also a nice touch. I also enjoyed the welcome drink, Chi-bo. Thank you for your hospitality.

  • 4.50
    しーがる8

    Amenities and Meals

    I wanted to enjoy dining out in the evening, so I made a Reservation near the downtown area with a breakfast-included plan. The Room was spotless, as expected, and I was pleasantly surprised by how great the amenities were. The loungewear was also very comfortable, and I could truly relax. Breakfast was excellent and well organized, so it never felt crowded and everything went smoothly. For this level of service at Business Hotel rates, I’m extremely satisfied. I would like to stay again. Thank you very much for your hospitality.

  • 2.00
    NiklP

    There is nothing else.

    From check-in until just before check-out, I was dissatisfied with the service because there were no smiles. At check-out, they did respond with a smile. (It felt like a level where it would be better to stay at a business hotel and be left alone.) I used the nearest affiliated parking lot (Kokusai P), but it rarely had available spaces. The other affiliated parking lot is quite far, so if you plan to park, I think this one is still the better option. The older man who seemed to be directing traffic in the parking lot was friendlier. The Room we stayed in was Room 206 on the 20th floor, but there were severe cracks in the wall. The color scheme of the Room felt unsettling and was quite different from what I had imagined when making the Reservation. The breakfast buffet had a limited selection, but the French toast was delicious.

  • 4.67
    あんふぁんみ

    Support

    I mistakenly reserved a smoking room, but they kindly changed it to a non-smoking room. I appreciate their prompt response. The breakfast included many ingredients and dishes from Hiroshima, and since it was during the New Year holidays, there was also ozoni soup, which I enjoyed. If I return next year, I would definitely like to stay here again.

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  • 3.67
    けんたまけるな

    It's a bit outdated.

    I recently stayed here again and was upgraded to a better room, allowing me to enjoy a spacious Room comfortably. However, the Hotel itself feels slightly dated, and some of the furnishings in the Room show signs of age. I appreciated having a Blu-ray player provided, which allowed me to relax while enjoying my own videos. On the downside, the entrance to the bathroom felt narrow and cramped, and water from the bathtub would spill onto the floor before draining away, which was not ideal. That said, the view of Hiroshima's cityscape from the 20th floor was beautiful. This Hotel puts great effort into its breakfast offerings, which I always look forward to. Especially on Saturdays when sparkling wine is offered for free—it's nice to enjoy some alcohol in the morning. There happened to be a high school sports event during my stay with many students staying at this Hotel as well; this made the lobby slightly crowded at times. Nonetheless, I had a relaxing stay overall. Thank you for your hospitality!

  • 3.80
    だい3さん

    August 2025, 1 night

    First time in Hiroshima, I asked about parking before arrival, and the explanation over the phone was clear and helpful. Check-in was a bit challenging as there was a group of foreign tourists and only two elevators available. The nearby parking lot was convenient. The relaxation space next to the entrance after check-in had a good selection of drinks, which was nice. Although most guests were foreigners, everyone behaved well, and it wasn’t noisy at all—very pleasant. We stayed as a group of three, but the extra bed had a hard mattress, which is a downside; it would be fine for two people though. The bathroom, sink area, and toilet were combined with glass walls (with roll curtains), but this wasn’t an issue at all. Additionally, being close to downtown made dining and shopping extremely convenient. We walked to Peace Memorial Park—the streets were clean and pleasant with no issues. Highly recommend this accommodation!

  • 1.00
    ゲスト

    Accessible Parking

    Despite using an electric wheelchair, I was not allowed to park in the accessible parking space. The accessible parking area is divided into two, making it difficult to open the car door properly. Additionally, I was asked to move to a regular parking spot as they seemed to want to keep that space available. In the lobby, iced coffee ran out but was not replenished. The elevator is extremely slow. A self-service experience at a Business Hotel level. Next time, I'll choose Hilton Hotel instead.

  • 5.00
    ぽんさん。

    The sophistication and warmth of an urban Hotel

    I stayed at "Oriental Hotel Hiroshima" as my accommodation in Hiroshima City. Despite being located in the bustling downtown area, this hotel offers a serene design and attentive service, making it a comfortable choice for both business and private stays. A tranquil lobby in the heart of Hiroshima The lobby exudes a calm atmosphere with subtle aromas and soft lighting, instantly putting me at ease upon arrival. The staff were friendly yet professional, answering questions politely and leaving a reassuring first impression. Simple yet sophisticated guest rooms I stayed in an Executive Double Room. The room featured a simple wood-based design that was both calming and stylish, embodying the comfort you expect from a hotel. The bed was very comfortable, with sheets and pillows that felt perfect to the touch. From the window, I could enjoy views of Hiroshima's cityscape along with beautiful night scenery—ideal for relaxation. Comfortable bathroom and amenities Although it was a unit bath setup, the bathtub was spacious enough to fully soak in comfortably—a delightful feature. The provided amenities were high-quality, even including skincare products, which I greatly appreciated. It felt well-designed for multiple night stays without inconvenience.

  • 4.50
    上下

    Satisfaction Beyond the Room Rate

    I occasionally stay here, and it is a Hotel that offers better value than it appears. The breakfast sometimes includes unique dishes, and I always enjoy it. This time, there was a group from Germany, so I had to wait a bit to enter, but the meal was delicious as always. Thank you for your hospitality.

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  • 3.17
    節ちゃんで～～～す

    Business Hotel

    Attracted by the exterior, I made a reservation wanting to stay once. Given the season, it couldn't be helped, but I was surprised by the large number of groups. I reserved a slightly spacious room on the top floor of the accommodation, but it didn't feel spacious at all. When I took a bath, the bathtub was slimy and felt unpleasant. Perhaps it wasn't scrubbed properly? The carpet in the room seemed to have something spilled on it by a previous guest—sticky! Unable to do much about it, I placed newspaper over the sticky area to manage. Even at this height, there wasn't much of a view of Peace Boulevard as expected—it was disappointing. Overall, my impression was that it's at the level of a business hotel. Perhaps my expectations were off—apologies for being critical!

  • 4.60
    あろあろ

    The drinks in the lo...

    The drinks in the lounge for guests were local products from Hiroshima, which was fantastic! The room I stayed in was an Executive Suite, so it was clean and had an amazing view. However, the table legs were spread out, making it easy to bump into when walking around, and the shower angle in the bathroom's shower booth couldn't be adjusted. These are the reasons why it wasn't a perfect score.

  • 4.00
    GIONNOKIKOUSHI

    Surprising bath experience!

    I usually stay alone, and this time I was assigned Room 716. The room was spacious, with a sofa and table. The bathroom was on the window side and relatively large, but the drainage was not great... For the usual price, this room felt like a good deal. Thank you for your hospitality.

  • 3.33
    たぶろう

    There is formality, but there are flaws in places.

    Access was convenient as the bus stop was nearby, and the proximity to the dining and nightlife area made meals very accessible. I had hoped for a higher quality experience compared to a Business Hotel, but unfortunately, the shortcomings outweighed the positives. ❶ The Room was assigned under an "Omakase Plan" and turned out to be a twin room; however, the table was too small, making it difficult to work on a PC. ❷ Draining water from the bathtub caused flooding across the unit floor, leaving the bath mat completely soaked. ❸ There was no mirror in the Room itself, so I had to go into the unit bathroom for grooming. ❹ Breakfast failed expectations; arriving five minutes before 7:00 AM still resulted in waiting due to crowding. The meal options were limited and comparable to those of a Business Hotel. ① The good points were welcome drinks and snacks provided upon arrival. ② The price was just over 10,000 yen with breakfast included—similar to that of a Business Hotel.

  • 5.00
    sky-gazer

    The welcome drink se...

    The welcome drink service was excellent, and it made me want to order Chi-bo. The staff at the front desk and dining area were also outstanding in their work.

  • 1.67
    ルシアンブラック

    Stylish appearance only; lacks substance.

    The walls in the guest room were covered with dust. When I pointed this out to the front desk, all I received was a simple "We apologize." In many hotels, when such feedback is given, one might expect at least a follow-up apology from the manager or housekeeping staff after check-out. However, this Hotel offered no such response. The breakfast area was also small, and food replenishment was slow.

  • 3.67
    takatoshi21

    It feels slightly worn-out.

    The room has a stylish design, but the furnishings are quite worn out. The view from the bath is nice, but the shower is located in the back, making it not very convenient to use. Breakfast was average. The lounge on the first floor was pleasant with lemon cake and drinks available.

  • 3.67
    バラード2

    The First Sunrise

    I have been staying every New Year's Eve in recent years at this hotel, known for viewing the first sunrise of the year. I think the service is good, but I would like to see some innovation in the quality and variety of breakfast. Especially on New Year's Day morning, I would like you to consider a menu that suits the occasion. The ozoni soup was too thin to drink. I have stayed at various hotels in the city, but compared to other hotels, the breakfast here is the worst. I think it is the best hotel to beautifully view the first sunrise of the year.

  • 4.50
    上下

    Affordable Plan

    The room is not particularly spacious, but it was practical and comfortable for one person. I booked with breakfast included, and I enjoyed the morning curry, which is my favorite. The Diamond benefits were a nice touch as well. I look forward to staying here again. Thank you for your hospitality.

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  • 2.17
    こだかり

    Next time, to a different Hotel!

    I chose this hotel for a two-night stay because it was relatively inexpensive, but the room was dirty, and there were over ten strands of hair in the bathroom. I asked the hotel staff to change the room, but the new room was also not clean, with a slippery bathtub. On the second day, I went out and returned to the room after 3 PM, only to be kept waiting until around 3:30 PM because the cleaning was still in progress. Overall, I found the hotel to be poorly cleaned and lacking a sense of cleanliness. It seemed like they were trying to cover up other issues by offering free drinks, such as placing slightly premium beer in the room. The breakfast also lacked a homemade feel and was not very good. I will have to visit Hiroshima again in the future, but next time I want to stay at a hotel with a better sense of cleanliness.

  • 4.00
    どりーみん。

    The air conditioning Facility was comfortable. The welcome drink was also quite good.

  • 4.00
    ケンジィ

    The view is excellent.

    The night view from the Room on the 20th floor was excellent. The Room was a bit small and only had a shower, which was disappointing, but the service and breakfast buffet were satisfactory.

  • 4.20
    l love snow

    The best place to enjoy Hiroshima's cuisine.

    Hiroshima is a city centered around the Hiroshima Bus Center rather than Hiroshima Station. It is about a 10-minute walk from the Hiroshima Bus Center. The dining district of Hiroshima is nearby, as well as the entertainment district. It is located in a very energetic area. The building has a slightly historical feel, but it is comfortable. However, the grout in the bathroom is not sufficiently cleaned, which is unfortunately noticeable.

  • 2.33
    ほてる一休

    Please leave a review,

    Since I received a special request note, I am writing this deliberately. I was looking forward to the Miyajima beer listed as a Diamond Member benefit, but I received two bottles of Hassaku cider instead. When I asked if it wasn't beer, the woman at the front desk seemed puzzled and said, "This is what we have now." There was also one free bottle of the same thing in the Room's refrigerator, and having three of these was just a nuisance. It is still listed on the IKYU site, but if it's a service that doesn't exist, I would like it to be removed promptly. And the problem is with that woman at the front desk. Even through the mask, there was zero smile, and she didn't say the basic words like "Welcome" or "Thank you" during the service. (Come to think of it, there was no apology regarding the beer issue either.) Also, her way of typing on the PC seemed like she was taking out her frustration on something, which was very unpleasant, and there was no explanation about breakfast or late check-out. Moreover, the Room number written on the card case was scribbled like a memo. It's not a matter of education; I think such a person is not suited for the hospitality industry, especially at the front desk of a Hotel where the first impression is crucial. Because of this incident, I observed the front desk staff later, and all the other staff were serving with smiles, greeting guests heading to the breakfast venue with a loud "Good morning." This made the contrast even more noticeable. I use Hotels more than 30 times a year. I have used this Hotel several times, and as long as the basic service at the front desk is met, I rarely feel uncomfortable. It could be said that I was just unlucky, but I think such issues are crucial as they can damage the Hotel's reputation. That's why I decided to write this. Also, the breakfast seemed to have significantly reduced in variety, which was very disappointing. Therefore, although it was one of my favorite Hotels in Hiroshima, my impression has changed significantly, and it was disappointing.

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