รีวิวและความประทับใจจากผู้เข้าพักที่ Shogetsu Grand Hotel

(ฮอกไกโด/โจซังเคย์) [ทั้งหมด 50 ห้อง]
คะแนนรวม
4.45
ดี (103)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.40
  • สิ่งอำนวยความสะดวก
    4.45
  • การบริการลูกค้า
    4.50
  • อาหาร
    4.50
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.39
  • ความพึงพอใจ
    4.49
  • 4.33
    くうりくかい

    The Hotel was new an...

    The Hotel was new and clean, and it was nice that there were various events, but the meals were terrible. The staff were foreigners and tried to explain the dishes, but I could hardly understand what they were saying. In the end, we were told to finish eating within one hour, followed by “Please enjoy your meal at your leisure.” Maybe they were short-staffed, but the food did not come at all. Even after turning on the heat for the teppan grill, they did not bring the meat, and although the steamed dish was served in an elaborate container, it was cold. The last item arrived after 1 hour and 45 minutes. They told us to leave quickly, but if nothing is brought out, we can’t leave. It seemed like other guests around us were irritated as well. This was my first time experiencing such poor coordination at an Accommodation.

  • 4.33
    ヤリス

    The meals were excellent.

    As a couple in our 60s, we stay here several times every year, and the variety and portions of the meals suit us perfectly. We enjoyed everything. In particular, the breakfast kamameshi was pleasantly mild in flavor, and the tonjiru had a wide variety of ingredients and was delicious. We’ll be coming back together again.

  • 5.00
    Jimmie2828

    It was delicious.

    Dinner was outstanding—the eel kamameshi and the whelk shinjo soup were especially delicious.

  • 3.33
    ゲスト

    Bath

    The indoor bath was extremely hot, and there was no faucet to add cold water, so I had no choice but to use the open-air bath. It seemed the same for everyone, and there was no one in the indoor bath—just far too hot. At night it switched with the men’s bath, and that one was a comfortable temperature. I was looking forward to the Onsen, so this was disappointing. The Room was nice, but there is a step under the bed and I bumped my feet on it many times. I don’t understand why that step is there. The amenities were good, and we enjoyed our meals slowly—they were delicious. It’s an old building, but it didn’t bother me. I think there is room for improvement regarding the baths and that step.

  • 5.00
    phn1001

    We stayed as two cou...

    We stayed as two couples (my parents and us), making a Reservation for two Rooms for four people, and they kindly arranged adjoining Rooms for us. The lounge service was available for a long time, so after the bath we relaxed for over an hour enjoying beer, honey, and more. The calm atmosphere makes it enjoyable even if you’re traveling alone. The large public bath was not crowded, so we could take our time in the open-air bath as well. Since the baths switch between men and women the next day, we were able to enjoy both comfortably. Meals were served in a semi-private setting, and all staff were very courteous. When we were looking for something we had misplaced, they helped us kindly; we found it later, but their thoughtful support really stood out. We were completely satisfied with everything, and my parents said they would like to go again—so I’m glad I brought them. I’d love to visit again in a different season.

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  • 4.50
    hi43

    Exceptionally courteous and attentive service

    Without going into details, I was truly impressed by the courteous service from all the staff, who clearly care about their guests. Thank you very much. Above all, the meals were delicious. Even compared with higher-tier Accommodations in the same group, it was just as good—if anything, it may have been even better and more satisfying. The staff member wearing a “trainee” badge also provided excellent service. The lounge service had a fun touch that added to the experience. My favorite was the open-air bath. Although it operates on a rotation system, the one you can reach without going down any stairs especially let me feel close to nature—I lost track of time and could have stayed in forever. From here, I’d like to mention a few areas for improvement. Room cleaning: I notice even small details. Please keep up the good work. I also wondered whether it’s ideal to have carts lined up along the passageway leading to the dining area with the next dishes being prepared there. In any case, there’s no doubt this is an Accommodation that makes you want to come back again and again.

  • 5.00
    レクサスLS500h＋NX

    Use the Hotel for birthday or wedding anniversary celebrations.

    I have stayed at this Hotel many times, but this time, at the end of the meal, I received a wonderful gift from the head chef. I left the Hotel truly moved. My sincere thanks to the head chef. It was a delightful day.

  • 5.00
    瑞さん

    This Accommodation is highly recommended.

    Everything was excellent!

  • 4.17
    オフザリップ友

    First-time use

    This was my first stay. All of the Hotel staff provided truly excellent service. The Room was also clean and well maintained. The meals used a wide variety of ingredients, and we really enjoyed dining. I would definitely like to stay here again when visiting Hokkaido.

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  • 5.00
    H@ppy888

    The Onsen and the meals were both excellent!

    Although many international staff members were working there, we still felt the traditional Japanese hospitality. The Onsen, the meals, and the view from our Room were all excellent, and we were able to relax. The massage chair we tried after the Onsen was also great. We also appreciated the Shuttle Service from Sapporo Station. We will visit again during the autumn foliage season!

  • 2.50
    えまじろう

    I visited for my birthday, but it became a terrible memory.

    Our previous stay left a wonderful impression, and we had always planned to return after our child was born, so we chose this Accommodation without hesitation. However, the result was very disappointing and fell far short of our expectations. [Room] The cleanliness was terrible. There was heavy dust by the bedside, on the window frames, under the bed, and even on the tissue box, and the glasses in the Room were dirty as well. During our stay my nose became itchy; traveling with a 2-year-old child, this made us extremely uncomfortable and anxious. [Service] During check-in there was an issue about a missing room key. Even after I explained that I had not stepped out of the Room at all, I was repeatedly told “We must have handed it to you.” I searched the entire Room for nearly an hour but could not find it, so I went to the front desk to ask for help. After that, I was left waiting for another hour because “the staff member in charge is on break.” In the end I was told there would be no charge, but I felt their response lacked sincerity. I understand it is partly my fault for not confirming at check-in, but it was unpleasant—and I would like that hour back. [Meals] We changed to the “Golden Moon” Plan, but the featured spiny lobster was small. It seemed to be prepared in something like a cream stew; it was tough and dry and not to my taste—very disappointing. Also, our 2-year-old’s meal consisted mostly of fried items, so we could hardly let them eat anything. [Good points] The only saving grace was a staff member’s thoughtfulness in allowing us to take dessert back to our Room for my wife who couldn’t go to the lounge while putting our child to sleep. The Onsen quality was also good, and we enjoyed services such as beer and late-night snacks. Because this is an Accommodation where I have fond memories from my second visit and my wife from her third visit, I strongly hope you will reflect on—and improve—the basics: cleaning standards and service operations.

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  • 4.67
    食事重視の道民

    The food was excellent.

    A few times a year, I enjoy a relaxing staycation at a Hotel. The Room was spacious and very quiet. Even though several families with small children were staying, we couldn’t hear any noise or voices from other Rooms at all. The valley view was also wonderful. Above all, the food was excellent. None of the dishes were heavily seasoned, yet the broth flavors came through beautifully and everything tasted rich and satisfying. Every dish had a clear concept, so it was fun to read the menu, and the service was outstanding as well. The lounge service was also extensive, and I enjoyed visiting multiple times throughout the day to experience each time slot. The speaker sound in the back lounge was superb—so pleasant that it felt like listening to live music. The reason I rated the baths 4 stars is that the large public bath closer to the elevator had a higher temperature; especially in the open-air bath, it was so hot that I couldn’t soak up to my shoulders and ended up getting out quickly. The next day, when the men’s and women’s baths switched and I tried a different open-air bath, it was perfectly comfortable, and the indoor bath temperature was just right too. It may come down to personal preference, but everyone in my family felt the same way. The hospitality was excellent overall, making our stay very comfortable. An older male staff member we passed in the hallway stopped to let us go by first and greeted us very politely—poised and impressive. All in all, it turned into a wonderful trip that exceeded expectations. Since we’re local, I’d love to visit again.

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  • 4.83
    ちぴさん

    Enjoy the open-air bath!

    We stayed in a Premium Room at a great price using a coupon. The staff were very pleasant, and we really enjoyed the lounge and the open-air bath in our Room. However, although it was a semi-open-air bath with windows that could be opened, the blind cord was broken and we couldn’t close it, so we had to turn off the lights and bathe in complete darkness, which was a bit disappointing. Still, the Onsen was amazing!

  • 5.00
    平凡サラリーマン

    The service was excellent!

    The property was very clean, and the food was excellent. The lounge service—such as beer and desserts offered at different times of the day—was also great. The staff were very friendly and welcoming, which made this a wonderful trip. Thank you very much.

  • 4.67
    ヤマ純さん

    A fully serviced Onsen Ryokan

    We traveled by bus from Sapporo Station. I expected check-in to take some time because of the bus arrival, but there were plenty of staff and the process was smooth. Dinner offered a wide variety of dishes, and everything was delicious. Breakfast also had an excellent selection and was very enjoyable. In addition to the meals, there were always extra services available—such as a manju snack time, post-bath beer, and late-night snacks—so we were able to relax in great comfort throughout our stay.

  • 4.33
    こひきの

    A Hotel with a charming moon concept, making your stay truly enjoyable.

    We stayed with our parents, a total of 5 people in 2 rooms. The accommodation is themed around "the moon," and the concept is beautifully reflected throughout the facility. The room was spacious, clean, and offered a great view from the window, allowing us to relax comfortably. The meals were highly satisfying, with the deliciousness of the dishes leaving a lasting impression. The staff were consistently kind and attentive, providing thoughtful service that made us feel at ease. The lounge service changed its offerings depending on the time of day, which added an element of excitement as we looked forward to what would come next during our stay. The onsen and sauna were also very pleasant and helped us recover from travel fatigue. One minor point: while dinner was enjoyable at a leisurely pace, it took some time for each course to be served that evening, resulting in about a two-hour meal duration. For those with plans afterward, it might be helpful to allow extra time in your schedule. Additionally, the central elevator could get crowded during certain times; however, since the front desk and lounge are located on the 6th floor, using stairs was also convenient. Overall, we found this hotel well-balanced in terms of dining experience, hospitality from staff members, room quality and views as well as its bathing facilities—all complemented by its unique concept that made “the stay itself” enjoyable. We look forward to visiting again during another season!

  • 5.00
    つきより

    Excellent

    This was my second stay this year, and it was absolutely perfect. The staff maintained a comfortable distance while being attentive, the chefs fully accommodated my request for meals without raw seafood, and the serving staff provided heartfelt service with wonderful smiles. I believe this hotel is a ryokan where you can relax and enjoy your stay at ease. The lounge was excellent, and the room's bath was spacious, clean, and very relaxing. For me, this accommodation is definitely one I will keep coming back to in the future!

  • 4.83
    ゴーエキスパンダー

    The service allowing...

    The service allowing free enjoyment of treats like steamed buns, honey buffet, beer, after-meal desserts, simmered noodles, and wine in the lounge was excellent. There was some sand-like substance scattered under the TV in the Room, which is a minor downside; however, everything else was great, and I would love to visit again.

  • 3.17
    平助参上

    Autumn in Jozankei

    The meals offered a wide variety of dishes with high quality, which was very satisfying. However, the portions were slightly too large for older guests to finish, which was unfortunate. The lounge service had several options and was enjoyable overall, though some aspects fell short of expectations. During the Reservation process, I was asked about allergies and again at the front desk upon arrival. However, during meals, there were no explanations provided regarding allergy-specific dishes. I hope for more attentive service in this regard.

  • 5.00
    Akaridon

    The Onsen view bath in the room was excellent.

    Stayed in a Premium Room for 2 nights to enjoy the autumn leaves. It took about an hour from Sapporo Station by shuttle bus (500 yen/person). I carried my luggage from the bus to the room myself. The room was spacious at 67 square meters, with new and clean amenities, and two TVs, which was great. The bed had just the right firmness, and the linens were soft to the touch. The Onsen with a panoramic view was spacious and relaxing, allowing me to enjoy the autumn scenery through the window. However, I found it difficult to relax on the round sofa as it was uncomfortable. There was only one small desk available, making it cramped for two people having tea or working on a PC; this caused back pain during work sessions. A standard sofa set would have been better for enjoying both comfort and views. As for the large public bath "Kaiou," unfortunately, I couldn't enter as its water temperature was too high. For dinner on both nights at "Kin no Tsuki," we enjoyed kaiseki meals. The first night's meal felt standard but lacked luxury overall and seemed slightly small in portion size. The second night featured dishes tailored for multiple night stays; steak and kamameshi were delicious! Adding an optional hair crab (9,000 yen) enhanced our satisfaction significantly. Breakfast offerings were simple with limited portions of side dishes; there weren't many items I wanted to eat, which was disappointing. However, freshly cooked rice in a pot and hearty pork miso soup were delicious. Overall service quality met expectations reasonably well—satisfactory overall—but I would consider revisiting if improvements are made to replace or adjust those uncomfortable round sofas!

  • 5.00
    ぶぱなぶぶぶ

    Highly recommended.

    I stayed at the accommodation for a celebration. There was a surprise, and all the staff were kind. The onsen was excellent, making this accommodation highly recommended. Although I usually don't like honey, I discovered delicious honey for the first time at their honey buffet. The lounge service and efforts to keep guests entertained within the accommodation were remarkable. I definitely want to visit again!

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  • 4.83
    レクサスLS500h＋NX

    Refrigerator

    I have stayed here several times and have always been satisfied and enjoyed my stay. Upon arrival, I first took a relaxing bath in the room and looked forward to enjoying a cold beer afterward. However, when I took a beer from the fridge and drank it, it seemed like it had just been placed there and wasn’t cold. I called the front desk, and they kindly replaced all of them for me. After that, I enjoyed another bath. Thank you very much!

  • 4.33
    uraran333

    Birthday Trip

    We stayed here for my partner's birthday trip. The facility, amenities, bath, and room were all clean and comfortable, creating a wonderful space to relax. The meals were delicious, and as we both wanted to enjoy various types of sake, the inclusive option allowed us to fully indulge. It turned out to be a fantastic birthday trip—thank you very much. The only downside was the long wait during the initial check-in process. For accommodations in this price range, it is common to be guided to a lounge while waiting, but there was no guidance, and we were unsure if we could enter the lounge before check-in. As a result, we ended up waiting in line the entire time. I hope this can be improved, so please consider addressing this issue. Overall, we had a highly satisfying experience in terms of both time and space. Thank you, and we hope to visit again if we have the opportunity. Thank you very much.

  • 4.00
    まさみち008

    We had a wonderful time and space.

    The location, room, Onsen, private bath, lounge, meals, and hospitality all reflected the thoughtful care of Shogetsu. We had a wonderful time and space. Especially during our three-night stay this time, we were deeply impressed by the variety in the dinner courses—each evening featuring different aperitifs, appetizers, sashimi, fish dishes, main courses, and desserts. Additionally, breakfast was also exceptional. The meticulous attention to detail in cleaning the room was greatly appreciated. We sincerely thank you for the heartfelt "omotenashi" that left us truly moved.

  • 2.50
    ステング

    Disappointing in every aspect.

    To celebrate my birthday, I decided to enjoy an onsen experience for the first time in Jozankei and chose this accommodation. Although it was my fault for not checking reviews thoroughly before making the reservation, I honestly felt dissatisfied considering the plan cost nearly 50,000 yen for two people. The service, food, facilities, and other aspects did not meet expectations. In particular, I feel that the hospitality of the staff, especially at reception, could have been better.

  • 4.00
    ヤリス

    The private bath was excellent.

    The large public bath was great, but the private bath "Sankei no Yu" was exceptional with its spacious bathing area and changing room. Plus, you can watch TV from the bath, which was amazing. As expected, the variety of meal options was extensive, leaving us very satisfied.

  • 4.17
    もんじろ－

    Thank you very much.

    We stayed here during our trip to Hokkaido as a couple in our late 50s. Although we arrived later than expected and caused some inconvenience, the staff handled it flexibly. We stayed in a family room this time, and the spaciousness, facilities, and cleanliness were excellent, allowing us to have a very comfortable stay. Both dinner and breakfast were very generous in portions, and being able to relax with desserts in the lounge afterward was especially delightful. We would love to stay here again when visiting Hokkaido.

  • 5.00
    コジーママ

    A traditional yet modern experience

    Although it is a long-established accommodation, the facility is new, and the lounge available for guests was particularly impressive. With a fireplace and jazz music playing, the lounge offers a very relaxing atmosphere. Depending on the time of day, you can enjoy not only soft drinks but also beer, shot drinks like those at a shot bar, as well as honey bars and sweets like ice cream. The entrance was charming, and the room's interior had a calming design. Recently, new hotels have opened in Jozankei, so I was unsure where to stay but choosing this accommodation turned out to be the right decision. This time I traveled by car; however, it seems there is also a bus service from Sapporo to this hotel. If I may add one suggestion: in the bathroom area, there was only one trash bin near where you dry your hair; having another in the changing area would be more convenient.

  • 5.00
    7852

    It was my first visi...

    It was my first visit in two years, and I was impressed by the consistent quality. The dishes featured ingredients unique to Hokkaido, which was truly delightful. While many things are increasing in cost, I understand maintaining this quality must be challenging—please keep up the great work!

  • 4.83
    Toriken210

    It was relaxing.

    I had a wonderful time soaking in the Onsen in my hometown after a long time. I have stayed at Shogetsu Grand Hotel before, and just like last time, I was very satisfied with the delicious meals and excellent service. Unlike large-scale Onsen hotels, this compact hotel is very charming. I plan to stay here again when I have the chance.

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