รีวิวและความประทับใจจากผู้เข้าพักที่ ANA Crowne Plaza Resort Appi Kogen (formerly: Hotel Appi Grand Main Building & Tower)

(จังหวัดอิวาเตะ/อัปปี้โคเก็น) [ทั้งหมด 388 ห้อง]
คะแนนรวม
3.47
(25)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.44
  • สิ่งอำนวยความสะดวก
    3.44
  • การบริการลูกค้า
    3.32
  • อาหาร
    3.87
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.48
  • ความพึงพอใจ
    3.28
  • 1.00
    いりんりんりん

    The rooms are outdat...

    The rooms are outdated, and cleaning is not thorough. Dust had accumulated on the wooden board above the bed’s head area, so I wiped it myself. The futon mattress also had black stains. There was no service at all. I informed them of my check-in time in advance, but even though I arrived around 11:00 p.m. with my child, the futons had not been laid out. When I asked at the front desk, I was bluntly told to do it myself. They asked if this was my first stay, and I answered yes, but nothing important was explained. First: I rented a ski locker, but I only learned when returning the locker key that it would become paid after check-out. Second: I received an Onsen bathing ticket at check-in, but it could only be used on the day of check-in. The Onsen was already closed by the time we arrived, and there was no consideration or explanation about this. When I called to confirm the next day, they said it was written on the paper given at check-in and made it feel like it was my fault for not reading it. The service was worse than a Business Hotel level. Although I want to go skiing in Appi again, I will not stay at this Hotel anymore.

  • 2.67
    日本旅行大好き

    Online Payment Confirmation Error and Inadequate Response

    Despite having completed Online Credit Card Payment in advance, the payment machine displayed an error on the day of checkout saying, “Please make a Local Payment.” I had no choice but to wait in line at the front desk, but the staff did not check thoroughly and stated definitively that it was “Local Payment.” Only after I showed my IKYU online payment confirmation screen did they recheck, and it was ultimately confirmed that the payment had already been completed online. If I had not provided proof, there is no denying that this could have resulted in a double charge. I felt there were serious issues not only with the equipment malfunction but also with the staff’s verification process. As a result, checkout took about 30 minutes. During that time my family had to wait at the ski resort, and we lost some of our planned skiing time. It was extremely disappointing and unpleasant.

  • 1.33
    Fu703

    The service was…

    Perhaps because there are many foreign guests, the service feels careless. The breakfast selection is also terrible.

  • 3.17
    いっきゅうたすけ

    IKYU Diamond Benefits

    It was disappointing that the Hotel staff did not seem to understand the IKYU Diamond benefits, and looked puzzled when I asked to use them.

  • 2.00
    melcom

    Disappointing Hotel

    The front desk staff were foreign, which was fine, but their voice was too quiet and hard to understand. The facility map provided lacked necessary information (such as dining locations). Our room had an open-air bath, but we were shocked upon opening the door. The washing area was also outside, and the lower part of the wall seemed rotten. Additionally, the bathwater was lukewarm and unusable. The slippers in the room were too small to wear. All four pairs provided were the same size with no alternatives available. As for yukata robes, only two M-size ones were provided in our room despite being informed about them beforehand. Normally, there should be at least two size options for items like sandals or yukata. The dining venue wasn’t within the hotel facility but required walking through a corridor to a ski resort building located far inside—about a 5-minute walk? In small sandals? Ridiculous. Along the way, there were many stink bugs. The food itself was average; neither good nor bad. The crab felt lacking in quality while dishes like duck skewers and steak tasted great. However, it seemed they chose a large venue for tour groups as dishes were placed far away. Breakfast took place within the same building which was reassuring. The freshly made omelets prepared right in front of us tasted delicious. Overall experience: I would not consider revisiting this hotel again.

  • 3.00
    茶寮

    We appreciate your consideration...

    It is understandable that insects may appear. We also understand that there are limited staff available at night. However, we were surprised by the response when a stink bug appeared in the room late at night, and we were told to "come to the front desk to get insecticide." Given the location, it is not unusual for insects to appear, and we do not mind this aspect. However, it seems reasonable to anticipate a higher likelihood of insects appearing in rooms during nighttime hours. The distance from the Tower building where we stayed to the front desk was significant, and there was a high chance of losing sight of the insect while going to retrieve insecticide. If it is difficult for staff members to deliver items at night, perhaps equipping each room or floor with tools such as tongs or tape would be a practical solution. As for meals, the crab was large and delicious, and local dishes like Senbei-jiru were very tasty—we ate until completely full! The room was very spacious with a stunning view overlooking the slopes. The bathrobes were thick and comfortable as well—overall very satisfying!

  • 4.67
    いんどね

    A Gift Trip for the Eldest Son's Family

    We received many joyful photos of our grandchildren, and my spouse and I are extremely satisfied. The friendliness of the international staff seemed to double the fun, which made us very happy. Thank you very much!

  • 3.00
    51To

    Age catches up with everyone...

    For those who have stayed at Accommodation Appi Grand about 10 times, signs of aging, such as peeling wallpaper in the rooms and floor tiles in the indoor bath of Shirakaba no Yu (formerly Patio), were noticeable in some areas. The vibrant atmosphere of the Hotel Appi Grand era seemed to have faded slightly. During the Hotel Appi Grand days, APPI yogurt candies were provided in the room as a tea snack, but that is no longer the case. While it is understandable that the current state differs from its former glory, those who know the previous situation might have hoped for an environment closer to that time. Regarding meals, it seemed that Maesawa beef was not highlighted as much as it could have been. In terms of promoting Iwate's local production for local consumption, more emphasis could have been placed on this at the dining venue. The crab served was king crab, and while I am skilled at shelling it, I felt sorry for those who might struggle and end up discarding much of the meat. If APPI is no longer APPI but merely a franchise of the InterContinental Hotels Group (IHG)... this is how it has become. That was my impression. That said, I still love the Appi Kogen area and hope the Accommodation will regain its former vibrancy.

  • 5.00
    ゆったりゆっくり

    The dinner buffet is exceptional.

    The staff at the front desk and lobby were very kind, and it was a wonderful Hotel. The dinner was absolutely amazing and delicious. However, I chose the Plan with the Appi Resort Pass, but since it was during the busy Obon season in August, the staff at APPI ExPlore? seemed overwhelmed, resulting in long lines of customers. I felt that a significant amount of valuable time was wasted. Despite having so many staff members in the Hotel lobby, couldn't this be managed a bit better? If it's just for pool use, being able to go directly to the pool would make things much more efficient. Also, wouldn't it be better if Resort Passes were handed out at the Hotel front desk along with signing any necessary documents there? I hope these ideas can be discussed among everyone as I'd love to visit again next year!

  • 4.83
    ふなっきー昌美

    Enjoy Skiing

    I stayed for 3 nights this time, and the direct access to the slopes combined with great weather made it an excellent experience. The ski locker was convenient but a bit small. It was unfortunate that the indoor bath of the open-air bath was unavailable, but the Facility overall was very good. While there were pros and cons, I was very satisfied overall. I would love to stay again. Thank you!

  • 1.83
    kslo

    It was a very disappointing experience...

    I made a Reservation with "Room at the discretion of the hotel," and found that the Room was extremely small, comparable to a Business Hotel. Moreover, the carpet on the floor was worn out and darkened, and the bath & toilet were an old-fashioned unit bath that you have to step up into, which was narrow. Furthermore, there was no safety box in the Room, and the heater under the window (which is supposed to be heated by hot water) did not function at all and remained cold. The hallway and elevator were also not thoroughly cleaned, making dirt noticeable and lacking cleanliness. I thought such things might be inevitable because I chose "Room at discretion" for my Reservation; however, after two nights had passed, unbelievably enough, the toilet got clogged! Even though a mechanic tried to fix it, it didn't work because "this Room has old plumbing that hasn't been renovated," so they apologized profusely but said we had to move to another Room. I've never had such an experience before; moreover, there wasn't even a word of greeting or apology from Hotel management during checkout or any other time. It was a very disappointing experience...

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