รีวิวและความประทับใจจากผู้เข้าพักที่ Jozankei Daiichi Hotel Suizantei

(ฮอกไกโด/โจซังเคย์) [ทั้งหมด 51 ห้อง]
คะแนนรวม
4.23
ดี (105)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.31
  • สิ่งอำนวยความสะดวก
    4.22
  • การบริการลูกค้า
    4.06
  • อาหาร
    4.33
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.35
  • ความพึงพอใจ
    4.13
  • 5.00
    ケンベル

    It was my first time staying here.

    Thank you for so many wonderful moments. Thanks to the smiles and hospitality of all the staff, we were able to spend an unforgettable time during our stay. As a dual-income couple, it’s been hard for us to coordinate time off, but at 54 we finally made our trip to Hokkaido happen. We will definitely visit again. Would spring or autumn be nice as well? It was truly an exceptional experience—wonderful time, atmosphere, and cuisine.

  • 2.17
    よっしー７３７

    A Ryokan ideal for group stays.

    Even when we tried to book the day before, it was fully booked and we couldn’t get on. The breakfast time slot from 7:30 to 8:45 was also fully booked, so we couldn’t reserve it. In the end, we paid out of pocket to make a Reservation for the Kappa Liner on the way back and moved breakfast to 9:15.

  • 5.00
    makottu

    Wonderful Accommodation

    We stayed to celebrate a special occasion, and thanks to the staff’s courteous service and warm hospitality, we had a very comfortable stay. The meals were delicious, and the Onsen was wonderful. We were also able to relax in the bath in our room, which was great. We’re glad we chose to spend this important celebration here. Thank you very much.

  • 3.83
    まぁみぃみぃ

    During meals

    I couldn’t clearly understand the foreign staff member’s explanation of the dishes. However, they were pleasant, and I could tell they were doing their best.

  • 5.00
    北海道楽しかった

    We were very satisfied with this accommodation.

    Thank you very much for your help during our stay. We had planned to travel with my parents, but they suddenly could not come. When we contacted you, you handled everything smoothly (other Accommodations made the process difficult). Although it ended up being just our family, the Room, lounge, and meals were all wonderful. The staff member from Myanmar who assisted us during dinner worked so hard that the delicious food tasted even better. It was an Accommodation where we wanted a Multiple Night Stay. This is an Accommodation we would definitely like to visit again. Thank you very much.

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  • 2.33
    Sg123

    An Accommodation where you pay 80,000 yen per night and are served by foreign staff

    I was disappointed from the start to pay over 80,000 yen per night and be shown to my Room by a foreign staff member who could not speak Japanese properly. They couldn’t even guide us adequately, yet we were made to go along with their practice. It was clearly a lack of language ability and insufficient training, and they made gestures as if asking us to forgive them because they were a beginner, which was unpleasant. The Japanese staff at dinner were good, but the meal itself felt underwhelming for a 60th birthday celebration. The main dish was not at all suitable for a celebration and lacked impact. At breakfast, the explanation from foreign staff made it hard to understand what the dishes were. Even though the chef grilled fish right in front of us, the half-hearted service ruined it. I had been looking forward to staying again after a long time, but it ended up being a disappointing stay that did not feel hospitable. I came back because my visit five years ago was great, but everything had gotten worse—food, Facility, and hospitality—so I don’t think I will return. After the renovation, it felt like they simply built a lounge and thought that serving desserts and drinks would be enough. In addition, there was no door or partition for the changing area in the Room, which would be inconvenient for trips with family or friends.

  • 4.67
    旅行バカ

    There are a lot of foreign guests...

    Last year, I stayed here for the first time and really enjoyed the open-air bath in the Room and the lounge services, so it became one of my favorites. This year, I stayed again to enjoy it with my family who had returned from overseas. In the lounge, there were many Chinese guests last year but it wasn’t that noisy; this year, perhaps because there was a large group of Korean guests, it was so loud that I felt uncomfortable—so much so that it felt like being at an outdoor food stall. I couldn’t relax quietly in the lounge. The meals were delicious, but they featured ginger in almost every dish and I got tired of it halfway through—I would have liked a bit more variety. The flavors were good though. It’s very popular, and each year it gets harder to secure a Reservation on my preferred dates, but I’d love to come back to see the energetic senior Shuttle Service driver again. We also enjoyed the Room as a family. Unfortunately, by the time the Shuttle Service bus arrived, the monaka sweets were sold out—maybe everyone wanted them. Next time, I hope I can buy some. I really love the lounge service. Please keep it going without lowering the quality.

  • 3.67
    り-ち

    Indoor Bath

    The water temperature was just right, and I went in seven times. The food was delicious, and the meat was tender.

  • 4.33
    ぶうと

    The Onsen was great, but.

    Both the large public bath and the in-Room bath were great. However, the shower water in the women’s bath in the morning was surprisingly hot and wouldn’t cool down—I thought I might get burned. The meals were also very good, but at breakfast the salad ran out of lettuce. I expected it to be refilled, but I was surprised to be told, “We can’t provide it today.” I would like you to have enough lettuce available.

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  • 4.83
    みこk

    We drove from Sappor...

    We drove from Sapporo with a rental car, and everything was easy to use—your words truly felt like a treasure. The Room and the entire building have been beautifully renovated, and the retro-style bath area only enhanced the charm of the Onsen. We were also able to enjoy the baths at the neighboring Facility, which made it twice as enjoyable. The next day, the men’s and women’s baths switched, and the private bath had a wonderful atmosphere as well. The library inside the Facility and the tea-time lounge offerings—tea and cake—were all delicious. Everyone said they were very satisfied, and I was happy too that I made this Reservation here! The meals were refined and featured seasonal ingredients. Thank you very much for your hospitality.

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  • 2.67
    00000000000000000

    Don’t set your expectations too high.

    The in-room Facility is outdated and not very user-friendly. I had high expectations after the renovation, but I think they should have prioritized repairing and improving the rooms themselves rather than updating the lounge and similar areas. The bathroom in the room was also problematic: the lighting was far too dim, and the hot water supply was unstable. The large public bath is also a bit inconvenient for a Multiple Night Stay because the men’s/women’s switching times are the same every day. As for the lounge—which many guests likely look forward to—I was quite disappointed. I didn’t go at night so I can’t comment on that, but during the day there isn’t enough food for all guests, so it turns into a scramble. Unless you arrive before service starts, it’s best to assume you won’t get much to eat. In that case, you’d be more satisfied eating normally at a nearby affiliated restaurant. It really wasn’t good. It was also disappointing that long lines formed just for the cheesecake served later; they should at least add more staff to handle it better. The cake itself doesn’t taste bad—though it isn’t exceptionally good either. The meals are a bit salty. I often notice this in northern regions so it’s acceptable, but overall the flavor is just mediocre. Compared with other Accommodations in the same price range, it felt slightly inferior. It seems there are quite a few places like this in Hokkaido, which is unfortunate. At breakfast, depending on the time slot, items at the half-buffet run out. Overall, I wouldn’t stay again—sorry.

  • 4.67
    ホテルレストラン好きヌマ

    I will use this service again.

    We were able to use the neighboring Facility before check-in, and we had a very relaxing time. The bath in the Room was also excellent. However, the bath area we used in the morning was a bit disappointing. Overall, the meals were very good, but the whole fish platter (soi) we ordered separately was not very fresh, so we spoke with the staff and asked them to blanch it. After blanching it, they also provided lemon and ponzu sauce on the side, and their response was excellent. I also felt it would be even better if there were a lounge available exclusively to guests staying on higher floors. Overall, I was satisfied and will stay again. Thank you very much.

  • 5.00
    04170714

    It was excellent.

    This was my third stay because I love Suizantei. This time, I tried the 36-hour stay program for the first time. With this Plan, we could enjoy a meal and a bath at the facilities in Holiday Building before check-in, and the next day we were able to enter nearby Koganeyu Onsen for free—it was fantastic!! At Suizantei, you can also enjoy light snacks and drinks in the lounge throughout the day, and I was amazed by how many options there were. The meals and baths—everything—were simply outstanding, and I definitely want to stay again!!

  • 3.50
    一休トラベラー

    Dinner at “Yusou Nanaseki” is consistently satisfying.

    I arrived around 3:00 p.m., but there were no staff guiding cars in the parking lot. There was only one party waiting to check in, so for the first time I wasn’t kept waiting. I stayed in the Room with a reclining bath, “Renju.” It was spacious and nice, but unnecessarily large for two people. There was a complimentary “Sakanoue Monaka” snack in the Room. A beer server is installed, but since I rarely drink alcohol, it wasn’t a benefit for me. The resolution of the living-theater projector was not very good. The bathroom door didn’t close properly. The bathroom drain also flowed poorly, and I called staff to fix it. The shower in the bathroom did not get warm unless I ran it for about five minutes each time, which was very inconvenient. I did not use either the public bath or Morino-yu. I also didn’t use the lounge; aside from meals, I relaxed in my Room only. Dinner was at “Yusou Nanaseki.” This place always delivers a very high level of satisfaction. Probably due to staffing shortages, breakfast at “Shoan” has been discontinued and is now only at “Kuwanomi,” changed to a semi-buffet style breakfast. The Suizantei group is convenient because you can settle your checkout payment via QR code. On departure, parking staff helped brush off the snow that had accumulated on my private car, which was appreciated.

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  • 3.67
    山本 せいじ

    Room Light Malfunction

    We stayed here to celebrate our one-year anniversary. We had been preparing for months and were really looking forward to it, but when we entered the Room, the lights wouldn’t turn on, which was disappointing. I expected a Room change or some kind of support, but instead electrical work was carried out during dinner. Since it was fully booked, I understand that changing Rooms wasn’t possible, but I wish there had been a bit more consideration. Because we had been so excited, it left us feeling somewhat let down. The food was delicious, and we were very satisfied with the in-room bath as well as the large public bath. It was appealing that the lounge offerings changed by time of day, but there were many foreign guests and their manners were a concern.

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  • 4.67
    yk tokyo

    It was great.

    The special offer from Daiichi Hotel allowed us to enjoy a day-use stay at a new hotel, along with a delicious pasta lunch. The hotel lounge was nice, but it was quite crowded with many international guests who seemed to spend long hours there. Since our room had an Onsen, we didn’t stay in the lounge for too long. However, I wondered if staying there for extended periods might not be an issue for international visitors. While the lounge system is good, it’s very busy and hard to fully enjoy. That said, I found the meals delicious and the room excellent. I would love to stay here again!

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  • 1.83
    ドーン

    Large number of stink bugs detected

    Stink bugs appear in the bedroom and bathroom. Although staff were called to remove them, they kept reappearing repeatedly, making it impossible to relax. I will never go back again.

  • 5.00
    とも-ママ

    This trip was to cel...

    This trip was to celebrate my husband's birthday and our wedding anniversary. We researched various options six months in advance and made a reservation here. Since it was also the autumn foliage season, we were very excited about this trip. After making the reservation, we learned that we could use the Holiday Building facilities, so on the day of our stay, we took advantage of the 11:00 AM check-in and enjoyed the bath and sauna next door. We also appreciated being able to use the front desk from 1:00 PM, allowing us to take a leisurely stroll nearby and relax until 3:00 PM. The staff's warm greetings were delightful, and they even took photos with us alongside a cake prepared for us after dinner. The next day, they gave us a message with photos attached—such thoughtful hospitality truly moved us. The meals, snacks, and alcohol were all delicious; it was such a fulfilling and happy time. It was a wonderful accommodation that I would love to visit again!

  • 4.67
    ピヨピコ

    Overall, we are satisfied.

    I visited with my elderly mother and her sister this time. From the confirmation call beforehand to the staff's assistance on the day, everyone was extremely kind and helpful. During our meal, a foreign staff member attended to us, providing greetings and detailed explanations about the dishes. I was impressed by their excellent training and warm demeanor, always smiling and leaving a great impression. Their dedication while working hard in a foreign country was truly inspiring—thank you so much. I rated the facility 4 because I felt that instructions for using areas like holiday buildings could be made clearer. Additionally, some Onsen facilities like "Mori no Yu" were slightly inconvenient to use as there were no soaps available. Overall, both my mother and her sister were very satisfied with their stay. Thank you again to all the staff for your kindness!

  • 4.33
    なお旅

    It was a wonderful accommodation.

    This was my first time visiting Jozankei Onsen, and I stayed at Suizantei for two nights. It’s expensive, but it was well worth it. If I visit Jozankei Onsen again, I’ll likely Reserve here. The lounge service in particular was excellent, and despite being limited, guests remained courteous without rushing for it—something to be proud of in Japan.

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  • 3.83
    南区ミッチー

    During Your Stay

    The staff's hospitality is excellent. The all-you-can-drink floor and library on the second floor at night provide a relaxing atmosphere, making it a standout feature compared to other Hotels. However, it's unfortunate that the large public bath feels outdated. Out of the three bubble baths in the large public bath, one does not produce bubbles. In the open-air bubble bath, the irregular shape of the tub makes it hard to see, and I slightly twisted my foot when entering. What a pity!

  • 4.67
    汐華

    It was a truly wonderful accommodation.

    The accommodation provided a satisfying experience overall, including the room, cuisine, onsen, and shuttle service. It was my first time staying here, and I was given a spacious room with great access to the lounge and a view of the onsen town. The bath with its soothing hinoki aroma allowed me to enjoy the onsen anytime, and I could relax in the room at my own pace, leaving behind daily life and rejuvenating both body and mind. The staff included many young members who were friendly yet composed in their demeanor, making for a stress-free stay. As I often use my smartphone for reservations or check-outs, having more tech-friendly options might enhance future stays even further.

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  • 5.00
    北のみんみん

    They were truly kind.

    I stayed with my mother and daughter. Since we couldn't walk long distances, we used a wheelchair (for the first time). The warm words during both the welcome and farewell doubled our enjoyment. Also, moving around in a wheelchair required using special pathways, which was interesting as it allowed us to see areas not usually visible. The meals were also delicious.

  • 5.00
    obligada

    I really enjoyed the curated book selection at Furoya Bookstore and the sweets in the lounge.

  • 2.17
    k-60

    Entered the room before check-out...

    I was looking forward to this accommodation, but something unacceptable happened, so I am posting this review. Check-in: I arrived at the check-in time of 3:00 PM, but when deciding on the dinner time, 5:30 PM had already been assigned. When I asked if later times were fully booked, I received a response implying that this time was specifically chosen for me. If they had simply said it was fully booked, it wouldn’t have bothered me as much. Room & Bath: I reserved a room with a semi-open-air bath. The room was spacious and clean. There were two sofa spaces, and the sofa by the window was very comfortable. However, the air conditioning didn’t work very well. The baths—both the large public bath and detached private bath—were almost like having them all to myself and were enjoyable. The in-room bath was also spacious; however, it’s disappointing that it couldn’t be used as a natural hot spring flow-through bath (onsen). Meals: Dinner was generally delicious; however, the sushi rice served as part of one dish during dinner was shockingly soggy... Additionally, even though dinner started at 5:30 PM with only sparse guests present in the dining area at that time, service felt somewhat slow overall. Breakfast consisted of a half-buffet style meal instead of what had been described in my plan details as "Japanese breakfast." This surprised me since traveling solo means avoiding buffet-style meals whenever possible! Please update your plan descriptions accordingly. Lounge Area : Across different hours throughout my stay here ,the variety offered within drinks/snacks proved satisfying enough .However due-to seemingly high number foreign visitors around ;it lacked quiet-relaxing atmosphere expected otherwise . Service/Staff Interaction : On checkout day itself -cleaning staff entered twice prior actual departure timing scheduled ahead .First instance involved knocking beforehand allowing interaction near doorway yet upon questioning validity behind early intrusion reply given lacked apology whatsoever.Second occurrence saw no-knock entry altogether despite still being within permissible timeframe left remaining until finalizing exit arrangements made clear earlier.Front-desk informed regarding incidents encountered thereafter while leaving premises eventually . Such unfortunate ending marred what could’ve otherwise remained memorable experience anticipated eagerly beforehand !

  • 3.50
    おぷちー

    As always...

    Stayed in a Japanese-style room with a private bath. Also stayed at Lake Shikotsu, and while the meals remain delicious, I was disappointed by the lack of cleanliness in the bath area here as well. The bathroom windows were covered in mold, which I didn’t want to touch... It’s removable mold but hasn’t been cleaned—why is that? I thought the same during my stay at Lake Shikotsu. Additionally, I wouldn’t personally recommend the Japanese-style room. Turning off the lights at night is inconvenient because it’s far away; especially in a spacious room, you have to go all the way to the entrance. The lighting at the sink area is too dim for makeup application, and there’s no handwashing facility inside the toilet—you have to go to the sink area instead. This makes opening and closing doors feel unhygienic as well.

  • 5.00
    じゅん\じゅん

    Birthday celebration for two

    Everything was absolutely wonderful, and I was very satisfied. I rented a private open-air bath, but due to heavy rain and cold weather, I only used it for 15 minutes. However, if the weather had been better, I think I could have enjoyed the Onsen while gazing at the starry sky. I would love to visit again.

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  • 5.00
    LudwigRodin

    It was excellent.

    The hotel's furnishings were excellent, and the meals were creatively prepared and very enjoyable. The Onsen was spacious, and the relaxing lobby offered a wide variety of drinks, which was great. However, my 70-year-old mother with bad knees had some difficulty as there were several areas accessible only by stairs.

  • 4.33
    ゲスト

    The meals for breakfast and dinner were extremely delicious. I was very satisfied. Thank you very much.

  • 5.00
    愛癒嘩

    The exterior, interi...

    The exterior, interior, hospitality, services provided, and cuisine were all wonderful, allowing me to spend the most relaxing and perfect time. I feel motivated to work hard every day so I can experience this high-quality and delightful time again. Thank you very much.

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