รีวิวและความประทับใจจากผู้เข้าพักที่ Oriental Hotel Okinawa Resort & Spa

(จังหวัดโอกินาว่า/นาโกะ) [ทั้งหมด 361 ห้อง]
คะแนนรวม
4.36
ดี (479)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.56
  • สิ่งอำนวยความสะดวก
    4.45
  • การบริการลูกค้า
    4.34
  • อาหาร
    4.26
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.14
  • ความพึงพอใจ
    4.38
  • 2.00
    しん1234567

    The food and service were...

    All of the dishes felt mediocre, and overall satisfaction was low. If you stay multiple nights, you’ll get tired of the food. This was my second stay this year. The first time I stayed with my ex-wife’s child, and the second time with my current wife. Even though the guests were different, I was only told, “You stayed here last time too!”—I didn’t understand what that was supposed to mean. It led to an argument with my wife and we ended up spending the stay in a terrible atmosphere (my mistake for choosing this place). It just made me think, “So what?” I stay at hotels and ryokans about 50 nights a year, but I’ve never been told something like “You stayed here last time too.” I have been thanked with “Thank you for staying with us again,” though. I will not use this Accommodation again.

  • 5.00
    タッチタッチ

    Introducing My Daughter’s Fiancé

    This was my second stay. The Room was barrier-free and easy to use. The view was excellent, and the Room was spacious, so even though it was only one night, I was very satisfied. Breakfast was also delicious.

  • 4.83
    オッディー

    A Hotel with warm, family-friendly hospitality

    The hospitality was exactly what you’d expect from the Oriental Hotel. The facilities, including the pool and gift shop, were excellent, and the club lounge offered something enjoyable for children at any time of day. We were very satisfied with both dinner and breakfast at the restaurant, as well as breakfast in the lounge. Everyone truly enjoyed the stay and agreed we’d like to stay longer next time. We’re already planning to return with friends’ families and our parents. The view from the Room was amazing, and having a washing machine was a big help. I’m very happy to experience Oriental Hotel hospitality in Okinawa as well. It’s a Hotel I hope will always remain in Okinawa.

  • 2.33
    kn119696

    Unpleasant service

    My girlfriend and I stayed for one night. On the first evening, we went to the pool we had been looking forward to and tried the waterslide. I went first, but when I finished the slide and entered the pool at the end, it was shallower than expected and I hit my tailbone against the bottom. It didn’t hurt too badly for me, but when my girlfriend went next and got out of the pool, she said her tailbone hurt a lot. I didn’t think much of it at first, but because the landing area was shallow and scary, we stopped after that one time. Afterward she kept saying her tailbone hurt, and I assumed it would get better. Even on our way home the next day, she continued to complain of pain. (I regret not taking it more seriously and dealing with it properly while we were still at the Hotel.) Back in Tokyo, she still had pain the next morning but went to work. She later messaged me on LINE that a coworker told her they had once cracked their tailbone before and that tailbones are easy to injure. She said the pain wasn’t improving and it was very hard for her. That’s when I finally got upset with the Hotel and called to explain what happened—not because I wanted compensation, but because I felt that shallow landing area is dangerous. Since I also hit my tailbone there, I wanted to confirm whether this is really considered safe, and whether similar incidents have happened before without any improvements being made. The person who initially answered seemed concerned about her condition and responded sincerely. However, when a pool staff member called back later, he bluntly said there was no problem because an architect had confirmed safety during design, and that there had never been such an incident before. It felt like they were being dishonest just so they wouldn’t have to admit fault. We were injured in their pool due to an obvious cause, so my anger boiled over—but arguing with someone like that is pointless—so I ended the call. After that there wasn’t even another follow-up call. This was truly terrible service—the worst Hotel experience I’ve ever had. I never want to go again, and I will definitely tell everyone around me not to stay at this Hotel in Okinawa. I also hope no one else gets injured on that waterslide like my girlfriend did in the future.

  • 5.00
    たまめい

    It was a wonderful, unforgettable experience.

    We traveled to Okinawa to make one last summer vacation memory for our children. I had been interested in this Hotel for a long time, so my expectations were high—but it was even better than I imagined.<br> I thought it would be far from the beach, but there was a shuttle bus that took us close to the shore, and it was only about a 7-minute walk. It became a truly wonderful memory.<br> We planned to stay three days, but we couldn’t get a Multiple Night Stay Reservation for the club room, so we stayed in the club room for just the last night. The view was amazing and the lounge was great as well. If I had to mention one thing, the temperature inside was very low and it was too cold to stay long.<br> The pool was fantastic, and the service was excellent—thank you so much! We will definitely come again!!

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  • 4.67
    コリ

    This is my second stay, and it’s a Hotel I’d like to stay at again.

    I stayed for two nights and had a very comfortable time. The Facilities were well maintained, and the cleaning was thorough down to every detail, making for a pleasant stay. It was also great that there were multiple pools. Even on rainy or chilly days, there were options to choose from, so I could enjoy them regardless of the weather. The views from the Hotel were wonderful as well, and I enjoyed them many times during my stay. If I had to mention anything, one of the breakfast venues was already full even when I went early, and the next available time I was given wasn’t very realistic. Also, since there aren’t many coin laundry machines, you need to be mindful of when you use them. However, both were minor issues and didn’t reduce my overall satisfaction. Overall, it was a highly satisfying stay, and I would definitely like to stay again.

  • 5.00
    ようちゃんです！

    I’m definitely coming back again!

    My 5th trip to Okinawa! Just like last year, for a summer vacation in Okinawa, Oriental Hotel Okinawa Resort & Spa is the best! The Room is clean and spacious, with five large beds. Breakfast is excellent, amenities are plentiful, the pool is spacious and open until 10:00 PM, and the convenience store in the Hotel has a great selection. Above all, my kids say they don’t want to stay anywhere else! We look forward to coming again next year!

  • 5.00
    ルイパパ

    A True Vacation

    We stayed again after last year, and this time with Club Corner Lounge access—it was truly the best! From check-in to the lounge, we used it throughout the day (morning, noon, evening, and in between). Breakfast was elegant and relaxing. It might feel a bit limited for younger guests or big eaters, but it was more than satisfying for older guests. Our Room was a corner one, and on the first night the wind was so strong that we could hear storm-like gusts until late at night. Having a washer-dryer in the Room was also very convenient. If I had to mention one downside, waiting for the elevators took quite a long time. Over three days there were many waits—I wondered if they were all operating. Depending on the time of day, you can’t get on at once from the first floor. There are four elevators, but sometimes none of the others seem to arrive. Other than that, everything was excellent! We’d love to stay again!

  • 5.00
    東京まるさん

    Fourth stay

    This time, we stayed for three nights in a standard Room on the club floor. Our high school-aged child loves this Hotel, and this was our fourth stay. We were very satisfied again with the Room, the pool, the summer events, and the Kuwacchi breakfast. When we stayed again after two years, the lounge had changed so that you can enjoy Orion draft beer all day long. The special breakfast menu was available only to guests who did not have breakfast at Kuwacchi. We used the Junglia Shuttle Service bus for the first time; you can drink alcohol on site and enter earlier, so we’re glad we used it.

  • 1.00
    mimiriiin

    Disappointed

    I chose this Hotel based on the promotional photos and Reviews, and booked a large Room with lounge access, but even after upgrading the Room, the service still felt like that of a cheap Hotel. Because it’s a large Resort Hotel, there were lots of noisy kids. The Hotel heavily promotes a “high-quality stay,” with things like club lounge access and free spa use, so it was especially disappointing. No matter how much you upgrade the Room, the overall atmosphere is less “a quiet luxury Hotel for adults” and more “a large family-oriented Okinawa resort.” The food was awful too—dried green onions and kids grabbing food with their hands. I won’t choose it again.

  • 4.83
    !あいあむゆうたん!

    Last year, I used th...

    Last year, I used the Club Lounge Plan for the first time and became a big fan. Even if the weather is bad, you can still enjoy your Hotel stay in the lounge’s open, airy space—playing borrowed games or reading. With lounge service, there’s no need to worry about meals. You can also use the spa without bringing anything. Both outdoor and indoor pools are available, and there is a Shuttle Service to the beach. The Hotel staff provided polished, professional service. I would love to stay here again on my next trip to Okinawa.

  • 3.83
    鳥鳥

    4 stars

    We had a great time as a family. However, the only spacious Room available was the 4-person Room, so we couldn’t stay there with five people despite its size—hoping for more options in the future.

  • 4.50
    トップストップス

    Highly satisfied

    I choose this Hotel for my Okinawa trip every year. The many pools (especially the night pool and Okinawan folk music) are fantastic. The Room is spacious, very clean, and housekeeping is excellent. The breakfast buffet has a great variety! The only disappointment is dinner: there are fewer side dishes, and the ice cream service is slow, so it takes time. It would be even better if this were improved.

  • 4.50
    Ebis212

    The elevator gets extremely crowded, the emergency stairs are hard to find, and it feels unsafe in an emergency at this Hotel.

    Because we visited during the Obon holiday period, the elevators were extremely crowded, and we waited more than 10 minutes just to go down from our Room floor. Even if you try to take an alternate route, there are no emergency stairs. Areas labeled as emergency stairs were marked “staff only” and not accessible to guests. We tried going down the stairs once, but the lower level was being used as a storage area. Since the Hotel is on a hill, there is no concern about flooding, and perhaps in Okinawa people assume earthquakes are rare so guests will almost never need to evacuate via an emergency exit—but for me, traveling from Tokyo with my family, it felt unsafe. If there were a fire, how would guests get down? Other than that, it was like a typical Hotel. The pool was large, and we really enjoyed it—not only the ocean—which was great.

  • 5.00
    東京乗り換え

    Highly satisfied

    I had a very comfortable stay. Since I could use the lounge at any time, I think it helped keep overall costs down, including meals. All of the staff were kind and helpful. There were also some international staff members, and they did their best to communicate; if I didn’t understand something, they quickly handed things over to a Japanese staff member, so I was assisted without having to wait. The Room was very spacious, and best of all, it had a washing machine—so after using the pool I could spin-dry my clothes in the Room without waiting in line, which was great. I’d like to stay here again the next time I visit Okinawa.

  • 3.83
    おとくだいすき

    The lounge was nice.

    The lounge serves Orion draft beer all day, so unlike other hotels, there isn’t a rush of guests in the evening. Depending on the time of day, there is also a self-grind coffee station, and it’s delicious. The food is fairly good as well. The Shuttle Service to the beach is appreciated. The downside is that despite the Room being extremely humid, a humidifier is provided instead of a dehumidifier. Since Okinawa is humid year-round, this should be replaced as soon as possible; otherwise, the air conditioners that do not dehumidify need to be replaced.

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  • 1.83
    宮古39

    The Room air conditi...

    The Room air conditioning was poor (musty smell; temperature control was not responsive). There was a washing machine, but there were no laundry/cleaning services, which was inconvenient. There was no in-room dining, which was inconvenient.

  • 4.33
    jaytec

    My Obon holiday was wonderful.

    Because it was during the Obon holiday period, breakfast was very crowded, but guests with access to the Club Lounge could eat without waiting, which was a great help. If you just watch out for elevator use during the busy checkout time, I think you’ll have an enjoyable stay.

  • 4.83
    きすけだよ

    Thank you very much.

    We enjoyed everything, from the Club Lounge and puzzle-solving to the pool with bubble balls. We are also grateful for the hospitality that conveyed the warm feelings of the staff. We would love to stay again when we visit Okinawa. Thank you very much.

  • 4.83
    ryoha

    It was a very comfortable Hotel.

    We stayed in the Club Corner with an extra bed, for a total of four guests (a couple and two children). The Room was spacious and comfortable, the air conditioning worked perfectly, the view was great, and above all, the washer-dryer was incredibly convenient. Breakfast wasn’t crowded if we went early, and everything was delicious. The lounge was also spacious. We could relax there with our kids until late in the evening while we enjoyed some drinks—it was a very comfortable space where our whole family could truly unwind. The pool felt almost like warm bathwater in the late afternoon, but it was just right at night, and the kids had a great time. Most of all, we really appreciated how we were treated on our last day. When I asked whether we could stay one more night if our flight couldn’t depart due to a typhoon, they said, “We hope you can get home safely, but just in case, shall we secure an additional night’s Reservation?” We were able to return home without any issues, but as parents traveling with children, that thoughtful support meant so much to us and is something we won’t forget. We will stay again. Thank you very much.

  • 5.00
    俺達

    It was extremely comfortable.

    We stayed in a Club Ocean Room for 2 of our 3 nights. Compared with the twin room the previous day, it was honestly far more comfortable. Because access to the club lounge and spa was free, we couldn’t go out due to the typhoon, but it still turned into a very satisfying Hotel stay for the whole family. During the typhoon, we were deeply grateful for the attentive care shown by the Hotel staff—thank you so much.

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  • 5.00
    naonatsume

    We had another wonderful vacation on our third stay.

    This Hotel seems to improve every year. If you stay here, we recommend a Room in the Club Corner category or Club Ocean and above. The lounge is excellent, and the Room has a washer-dryer. It reduces the amount of laundry after you get home, and you can put on a dry swimsuit. (There are coin lockers on the pool floor, but there can be a very long line at night...)

  • 3.67
    Was?!

    We recommend booking with lounge access.

    The Facility feels solid and upscale. Since our Room included lounge access, we were happy with the top-floor Room, which also had an ocean view. The take-away amenities from the Room made me wonder if they could end up creating a lot of waste. The bath area: the partitions and fabric around the outdoor jacuzzi are old and look shabby. The gym was good, with more types of machines than you’d expect for a Hotel, and there was also an exercise room. However, a staff member came over and told me I had to take off my shoes. I was wearing proper fitness shoes (not outdoor shoes), and it was the first time I’ve ever been told to remove shoes in a studio. I could understand being told to wear shoes, but this didn’t make sense. I ended up working out in socks, but it felt slippery and unsafe. When I mentioned this at reception, they just said “It’s Hotel policy,” which wasn’t very convincing.

  • 4.67
    もこ78

    We had a great time as a family of five.

    Our family of five (two adults and three children: a high school student, a middle school student, and an elementary school student) stayed here. We were very happy to be upgraded at check-in on the day. There weren’t many showers in the spa, so I’m giving that 3 stars. Everything else was great!

  • 4.83
    swkp

    Thank you again for staying with us.

    Although we stayed for 3 nights and 4 days, the light snacks in the club lounge were almost the same each day, so we got a little tired of them. Other than that, we were very satisfied. Thank you very much.

  • 2.50
    ママゲーナ

    Is it better to avoid peak season?

    Two families stayed for three nights. They accommodated our request and placed us in adjacent Rooms. I was moved by the wonderful view from the Room window, but it didn’t last long—my grandchild came to my Room and said, “There was pubic hair,” apparently in the bathtub. When I asked my daughter, she also said the bathtub drain had unpleasant pink mold, so she didn’t want to soak in the tub. We made a Reservation for dinner at the restaurant and enjoyed a delicious meal. My daughter and her husband treated us and paid the bill. However, later I received a call from the restaurant to my Room saying, “Your bill hasn’t been paid, so please come to the restaurant to pay before we close at 10:00 p.m.” I was confused. I told them my daughter’s family should have already paid and that I would confirm when they returned from the pool. Then they even asked, “May we charge it to your Room?” Since we were not the ones paying, I asked them to let me confirm first, but they again insisted it had to be done before closing time. When I checked with my daughter, she had a receipt showing payment had been made, so she called the restaurant because something seemed wrong. They confirmed it was paid—but unbelievably, they then discovered they had mixed up our check with another table’s bill. We had been overcharged and were treated as if we were dine-and-dash guests? There was hardly any real apology over the phone… My daughter and her husband felt terrible that this happened after treating us and apologized to us themselves. It was very disappointing. At breakfast buffet , my grandchild ate plenty of favorite foods, but when going for ice cream (a favorite), there were no plates—everyone in line was using coffee saucers instead. When I tried to get coffee myself, there were no cups at all; even when refilled at times, they quickly ran out again due to bad timing, so I gave up on having coffee. Overall it felt far too crowded everywhere in dining areas ,and operations seemed poor. The pool is spacious,and my grandchild enjoyed it both during day time and night time . As expected,the beach requires Shuttle Service; even though Shuttle Service is available,it wasn’t running early enough for an early-morning beach walk ,so that can’t be helped . It may also be that our expectations rose too high after watching YouTube introductions . It seems like a good Hotel with attentive amenities for children,but next time we would like visit outside peak season .

  • 2.00
    ちむたのおでん

    Aging Facilities

    I don’t think the Facility is holding up well due to aging. Even though the spa is free with the club lounge benefit, it’s not at a level I would want to use. Breakfast is the same every day, so it gets repetitive. I also feel that both staff and guest standards have been gradually declining.

  • 5.00
    パイナップル00007

    A trip with my daughter

    My daughter and I stayed here at the start of summer vacation. At check-in, a male staff member wearing glasses assisted us with exceptionally kind and courteous service, and we felt comfortable from the moment we arrived. We were able to use the pool even before check-in, so we had plenty of time to enjoy it from the day we arrived until evening. The water slide was truly fun, and my daughter was thrilled, going down again and again. We also used both the dinner and breakfast buffets; each offered a wide variety of options, everything was delicious, and we were very satisfied. Thanks to the warm hospitality of all the staff, it was the best possible start to our summer vacation. My daughter is already saying, “I want to stay again!”, so we would love to return. Thank you very much.

  • 3.50
    rionちゃん

    Ideal for three generations traveling together (parents and children).

    In early July, we stayed as three generations of our family plus my niece and her child, using two Club Ocean Rooms and one Club Corner Room. This time, we were looking for a Hotel that young children could enjoy, and chose this Hotel based on various Reviews and YouTube videos. Key points for how we wanted to spend our time at the Hotel were being able to play in the pool and at the beach, having a separate bath area in the Room, having a washing machine in the Room, and being able to use the club lounge. What was great about choosing the club floor was that Rooms other than club rooms have a washing machine in the Room, so after playing at the beach or pool we could wash swimsuits right away, which was very helpful for a Multiple Night Stay. The separate bath area is also easy to use with small children. The Room was very spacious, bright, and clean—we were extremely satisfied. The beds are large enough that Child Sharing Existing Bedding was no problem. On the other hand, regarding the club lounge: it is easy to use even with children, but during all three days of our stay there was almost nothing to eat at any time (there were drinks...), which made me wonder why. We had expected more because someone who stayed before said there used to be quite a variety available. It was disappointing—especially since we had heard there would be a chocolate tower and the kids were looking forward to it. Is this just a matter of timing? It was nice that we could use the spa for free. As for dining at the Hotel: to avoid crowds at breakfast buffet service, we made a Reservation from our Room before heading to the venue, so there was almost no waiting time. However, breakfast offerings were exactly the same on both days; if staying longer than this I think you would get tired of it. Because the Hotel is located on higher ground, they provide Shuttle Service to the beach. Our Plan this time was “~Encounter with Sea Cucumbers & Starfish~,” but it was closed even though it was calm weather that day, so we couldn’t do the activity. The pool is very large as well, so all of us—and especially the kids—were very satisfied with it. One more thing that concerned me was how reception handled inquiries at check-in/front desk: I had questions but they were assisting other guests so I waited for quite some time; perhaps there weren’t enough staff members because it took a long time before anyone could help us—and calling from our Room also took time as well. I always refer to many people’s impressions when choosing an Accommodation so I don’t make mistakes—but this time there were several disappointing points.

  • 5.00
    HMぁー

    It was excellent.

    Our family’s first trip to Okinawa and our first stay at a Resort Hotel. Since we booked a while in advance, we were able to reserve an affordable high-floor Room, and the view of both the pool and the ocean was absolutely perfect.\n\nThere are four elevators in the central area, and because it was before summer vacation, they never felt crowded. Breakfast was smooth as well: the Western-style option had no lines, while the Okinawan cuisine restaurant was popular—but we could take a queue number by QR code from our Room, so everything went seamlessly. We spent the wait time shopping for souvenirs. And that Okinawan breakfast was incredible—so delicious it genuinely moved us.\n\nMy daughter also got to enjoy her long-awaited night pool. The slide had just the right length and thrill for all ages, and there were multiple lifeguards on duty who were clearly watching carefully, which made us feel very safe.\n\nTowels were provided free of charge, so we basically spent all day—and night—at the pool.\n\nIn the morning we went to Kariyushi Beach! After purchasing discounted activities available for Hotel guests, the kids were thrilled again. We didn’t realize there was a low-tide time and found out on the day, so we rushed to the shore—but they kindly reassured us that if there wasn’t enough water at worst case, they could let us do part of it another day. In the end we managed to do everything—it was way too fun.\n\nOverall, after the renovation everything inside is beautifully clean. It was amazing—we’d love to stay again. Thank you very much.

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