รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Wakamizu

(จังหวัดเฮียวโงะ/น้ำพุร้อนทาคาราซูกะ) [ทั้งหมด 48 ห้อง]
คะแนนรวม
4.38
ดี (56)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.46
  • สิ่งอำนวยความสะดวก
    4.34
  • การบริการลูกค้า
    4.25
  • อาหาร
    4.36
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.55
  • ความพึงพอใจ
    4.30
  • 5.00
    れりっくま

    It was a blissful moment.

    I made a Reservation for a day-use in-room dining Plan to celebrate my friend’s 60th birthday. Thanks to the Hotel’s thoughtful consideration, they kindly lent us a red celebratory vest and hat, which we truly appreciated. The Onsen was wonderful, and the meal was delicious—we even enjoyed drinks from lunchtime, making it a very fulfilling day. Thank you very much.

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  • 4.17
    トモクロド

    It was a bit disappointing.

    I invited an important guest from far away. I chose Wakamizu because I trust you completely and was sure they would be pleased. They highly praised the Room, the meals, and the baths, so that was wonderful—but there was one disappointing issue. To help my guest relax in the Room, I selected a Plan that included free drinks and informed them of this. However, when I visited the Room in the evening to greet them, they said, “There was nothing in the refrigerator.” I hurriedly checked with a staff member, and after a while they casually said—in front of my guest—“That’s an IKYU listing mistake; this Room originally comes with an empty refrigerator.” It was extremely awkward. Because of my guest, I accepted that explanation at the time. But thinking about it later, even if you outsource your listings to an external party, it is still necessary for the Accommodation to confirm the details—especially if Reservations are made based on them. We considered that point and made our Reservation accordingly. If not for this issue, my guest would have been fully satisfied with their stay at Wakamizu, and I would have felt my hospitality had truly paid off. It was a very unfortunate incident.

  • 5.00
    しゃぁちゃん

    We were very satisfied.

    On the afternoon of the same day, we decided on a whim, and within an hour of making the Reservation we were already at the station. It was our first stay since our younger child was 7 months old, and everything was wonderful: a spotless Room, adorable tableware, and delicious meals in just the right portions. We were completely satisfied both seeing and tasting the decorative butterfly garnishes and more. The futons laid out in the tatami room were fluffy, and the bed mattress was comfortable—everyone slept soundly. Our child was thrilled with the roses in the open-air bath. We love traveling and go to many places, but my daughter said it was perfect because we could relax nearby without any stress. On our way home she kept looking back; when she could still see the Hotel from the train, she seemed reluctant to leave. We’d like to visit again in a different season. Thank you very much for taking care of us despite our last-minute Reservation.

  • 5.00
    ちーぢゃ丸

    I have stayed here a...

    I have stayed here a few times, but this was my first time in a Room with an open-air bath. I wasn’t expecting much, but the Room was clean and the bath was amazing. All the staff were wonderful, and I would definitely like to stay again.

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  • 5.00
    merrymerrymary

    Traditional yet comfortable, ideal for seminar trips.

    Excellent accessibility. Suitable for large groups such as seminar trips. Although it is a long-established hotel, the facility is clean and comfortable, possibly due to regular renovations. The bath also offers an enjoyable onsen experience.

  • 5.00
    merrymerrymary

    There are various types of baths available.

    Conveniently located and suitable for large groups. The room is comfortable and especially enjoyable for women.

  • 4.20
    merrymerrymary

    Convenient access and suitable for large groups

    Close to the city center and suitable for large groups, we chose this accommodation. The room was comfortable, and we enjoyed the onsen in the bath.

  • 2.00
    T.Nakahara

    Over 30,000 yen for ...

    Over 30,000 yen for No Meals Included, with poor facilities and services... (It took 7-8 minutes for draft beer to be served at the restaurant.)

  • 1.50
    万休太郎

    I will not go again.

    I stayed in a suite with an open-air bath... However, it was not an open-air bath. It wasn't even outdoors... but since I saw the room photos and knew there was a roof, I imagined it would be a "semi-open-air" bath with large windows that could fully open. I thought that would be fine, but... In reality, the windows couldn't open even slightly; they were just glass panels. Despite having another room type labeled as "semi-open-air bath (view bath)," calling this one an "open-air bath" feels misleading at best. To put it bluntly, I feel deceived. Therefore, my rating for the room is 1. The food and service during meals were also far from satisfactory—rating 2. I usually visit ryokans or hotels about 1–2 times per month for leisure trips, but this hotel ranks among the bottom three in my experiences over the past three years. And all of this for 80,000 yen... I will never return again.

  • 4.17
    アイロン苦手

    Casual Onsen Accommodation

    This is a casual Onsen accommodation where you don't need to worry about formalities. There is no escort to your room after check-in. Snacks and hand towels are provided in the room, and you can relax freely by making your own tea. It’s an excellent accommodation for those who prefer minimal interaction with staff. The rooms are clean and comfortable. The large public bath on the top floor is also pleasant. However, the meals could use some improvement...

  • 3.50
    tacapy

    The Onsen and the Ro...

    The Onsen and the Room were both excellent at this Hotel. ① The room had a semi-open-air bath, but the lack of a bath mat was inconvenient. ② The staff repeatedly said, "What was it again?" Their explanations during greetings and meal times were unclear. ③ Although they apologized for the slow meal pace, after waiting over 30 minutes for the next course, it turned out to be sukiyaki that still needed cooking time! ④ Despite informing them of allergies and dislikes in advance, their response was inadequate even though notes were attached. The Onsen was amazing, and the room was clean. The meals seemed luxurious as well. Because everything else is so good, the quality of service stands out more noticeably. It's such a shame!

  • 5.00
    エミニョン

    Nearby Serenity

    When you exit the Takarazuka Station ticket gate, you'll see Wakami towering ahead! I never considered staying at a nearby accommodation before, but I thought I'd give it a try—and it was the right choice. The familiar Takarazuka scenery seen from the large windows of the room and lobby somehow brought peace to my heart. The bathroom in the room was wonderful, and I used it multiple times. The meals were delicious, and I enjoyed some drinks as well. The quiet and gentle service felt natural without interrupting conversations. It made me want to stay again soon. Thank you for providing such tranquility close to home!

  • 4.80
    たべたか

    Recommended for those living nearby as well.

    As we live nearby, we had never used the accommodation before, but we were very satisfied with both the service and the facility. My wife also mentioned that she would like to use it for guest stays, meals, and onsen in the future. Thank you very much.

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  • 5.00
    mario@1960

    Cuisine & Hospitality

    Kaiseki cuisine was delicious. The preparation of the dishes and thoughtful conversation made my solo trip enjoyable.

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  • 1.17
    腕立て伏せい

    Toilet drainage leakage, Room safe malfunction, Smirking during an apology

    Due to mixed reviews, we decided to stay here for the first time. However, from the moment we used the toilet in our room, there was a strange gurgling noise that made us uneasy. At 1:30 AM, a large amount of water leaked from under the toilet bowl. We were moved to another room, but it also had the same unsettling gurgling sound. We tried to use toilets outside our room as much as possible. Next, the safe in our room wouldn’t open even with the correct code. The staff eventually opened it for us but couldn’t explain why it malfunctioned. Although they apologized, their insincere smile made it feel like they lacked genuine concern. The food was disappointing as well. Paying over 53,000 yen for such an experience felt disheartening and regretful. I chose this accommodation and ended up making my husband feel extremely uncomfortable—something I deeply regret. We’ve stayed at many places before without encountering such issues. This experience left us feeling uneasy and sleep-deprived while having to drive afterward—it felt like throwing money away. I apologized to my husband for this unpleasant memory. At least when apologizing during such situations, staff should avoid insincere smiles and convey genuine remorse if they are in customer service roles.

  • 5.00
    しろくま。

    Highly recommended

    I stayed for one night with friends. The meals were all delicious and served hot, showing great attention to detail. The bath was a rose bath, though there weren't as many roses as I expected. However, unlike many places where you bring your own room towels, the large public bath had plenty of towels available, which was nice. The Room had floor heating and was clean and comfortable. I would love to stay at this Hotel again if I have the chance!

  • 4.83
    チュンさん

    Relax and Satisfy

    Relax, unwind, enjoy delicious meals and a soothing bath for a truly satisfying experience.

  • 4.83
    タベルノ大好き

    One-night stay with my elderly mother

    It was a one-night stay with my elderly mother (97 years old). The Room's amenities and cleanliness were excellent, providing a very high level of satisfaction. Despite making special requests that might have caused extra effort for the head chef, the meals were thoughtfully prepared. My mother, who is a gourmet but has almost no teeth, was delighted and finished everything, making it a truly pleasant one-night stay.

  • 5.00
    kumapan

    60th Birthday Celebration

    This year, my husband and I celebrated our 60th birthdays, and we went on a family trip with my mother and sister. The Room was a Japanese-Western style room. My mother and sister used the Western-style bedroom, while my husband and I stayed in the Japanese-style room. Since the Western-style bedroom was completely separate from the Japanese-style room, my mother and sister were able to sleep soundly without being disturbed by my husband's snoring (laughs). The Japanese-style room had large windows, making it very bright and spacious. It was also impeccably clean. At night, the lights of high-rise buildings and Takarazuka Hotel reflected on Muko River created a magical view. To celebrate our 60th birthdays, we borrowed a special set including red haori jackets, hats, cushions, and fans for dinner time to take family photos together. The hotel also kindly prepared high chairs for my mother with leg issues which was very helpful. For dinner, they provided celebratory red rice along with beautifully presented dishes that were visually delightful as well as delicious. However, there was so much food that it was difficult for four elderly people to finish everything—what a shame! The next day had perfect weather; "Hana no Michi" (Flower Road) was in full bloom with cherry blossoms allowing us to enjoy flower viewing as well. Thanks to your hospitality this became an unforgettable trip celebrating our 60th birthday milestones! Thank you very much!

  • 5.00
    はげおとこ

    Excellent

    I stayed here again because I had a great experience last month. Everything, including the bath, food, and service, was satisfying. If I may make a request, it would be to have the jacuzzi in the morning bath operational as well. Still, it is a very satisfying Ryokan.

  • 2.33
    zoooo

    Unfortunately.

    No guidance to the room after check-in; guests carry their own luggage. This was my first time experiencing such a style at a Ryokan. Is this common in Kansai? Additionally, I had reserved a plan with Kobe beef, but after finishing all the rice and dishes, I was informed that what had been served earlier was domestic beef, not Kobe beef. They apologized and brought out the Kobe beef saying, "You can leave it if you can't finish it." However, by then we were already full. My elderly family members were looking forward to enjoying quality meat but were disappointed with the thin and fatty domestic beef served earlier. Seeing the actual Kobe beef later made them wish they could have eaten it instead, but they were too full by then. What does "you can leave it if you can't finish" even mean in this context? This trip was meant to be special for our family who rarely gets together due to distance, so this experience left us very disappointed. I thought there might be some kind of compensation like complimentary drinks as an apology for the mistake with the meal—but there wasn’t anything offered. On top of that, even tongs for grilling meat weren’t provided (they had already been cleared away), making dinner quite disappointing overall. In addition, tea in our room was self-service; we prepared it ourselves but expected that used teacups would be replaced when staff came to set up futons. We placed them on a tray assuming they’d be changed out—but they weren’t replaced at all! By then no one could tell whose cup belonged to whom within our family group—this lack of attention surprised us until checkout. For breakfast: no explanation about its location or any written instructions provided either! This led us (with elderly relatives) wandering around trying multiple places before finding where breakfast was being served—I felt bad as I had chosen and made this reservation myself... Breakfast itself lacked any explanations about dishes being served; moreover sharing space with another loud group made conversation within my own family impossible due noise levels—it ruined what should’ve been peaceful morning dining experience together. We traveled far via Shinkansen specifically for this destination—but unfortunately will not return again.

  • 5.00
    hana3 hana

    I was able to relax.

    The Room and the large public bath were truly spacious, allowing us to relax and unwind. The fresh flowers in the Room and hallways added a touch of luxury. The staff at the front desk were warm and kind. Due to our arrival time, we chose a breakfast-included Plan, but next time we would love to enjoy dinner in the Room.

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  • 5.00
    はげおとこ

    The best

    Stayed at the Property for the first time in 59 years. Naturally, there was no trace of the past, but it turned out to be a wonderful trip that brought back the emotions I felt at 22. I regret not remembering Wakami while going on monthly Onsen tours. From now on, I will visit whenever the opportunity arises. Thank you very much.

  • 5.00
    シゲシゲさん

    It was a wonderful day.

    It was the first time for both her and me to visit a day-trip Onsen, but we were extremely satisfied with the hospitality that exceeded our expectations! A moment of tranquility, just as described on the website, and we were pleased with both the Onsen and the meals. Thank you very much. We look forward to visiting again next time.

  • 4.83
    そったそた

    I decided to make a ...

    I decided to make a sudden trip and searched for a nearby Onsen to visit. First of all, every staff member provided wonderfully pleasant service! The fresh flowers displayed throughout were also lovely! The food was not surprising, but everything was delicious. The portions were just right. The view from the lounge exclusively for guests was also excellent, and I relaxed slowly, but the music from the speakers was intermittently cutting out, which was a bit disappointing, haha. I was able to relax nearby, so I would like to use it again.

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  • 4.67
    flower3

    I enjoyed the rose bath.

    We stayed in a Room with a river view as a family. We could see the Takarazuka Hotel and the Takarazuka Grand Theater. We used the rose bath and the family bath. Dinner was prepared in the Room, which was very smooth, and the crab tempura was delicious. The freshly made tofu at breakfast was delicious.

  • 3.33
    ケイポップ

    Perfectly ordinary

    The waiter was humorous and fun. Breakfast was delicious. The grilled sea bream was very tasty. The view from the Room was also great with a full glass view.

  • 3.83
    ニコでござる

    It was a good Onsen trip.

    The open-air bath with roses was elegant and wonderful. The meals were also delicious.

  • 5.00
    yui-mei

    A nice Onsen Stays nearby

    I stayed to enjoy the onsen nearby. The room and bath were very clean, and I had a pleasant stay. The meals were also delicious! Being able to enjoy opera on the room's TV was impressive. Next time, I would like to stay again during the rose bath season.

  • 5.00
    エール0813

    The dinner was really great.

    This time, I used the property for a day trip. The view from the room, the onsen, the luxurious meal, and even the matsutake mushroom dobin mushi were included. The additional Kobe beef teppanyaki was promptly accommodated, and I truly enjoyed it! I was able to use the room from 3 PM to 9 PM, and I could enter the onsen multiple times, which made me feel like I was on a mini-vacation, and I was very satisfied. I would like to use it again in the near future. It was unfortunate that I couldn't use the exclusive lounge, but I would like to use it during my next stay.

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