รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel La Neige

(จังหวัดนากาโน่/ฮาคุบะ) [ทั้งหมด 25 ห้อง]
คะแนนรวม
4.42
ดี (23)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.52
  • สิ่งอำนวยความสะดวก
    4.35
  • การบริการลูกค้า
    4.57
  • อาหาร
    4.59
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.52
  • 4.67
    kirakira/boshi

    Favorite Hotel

    There have been gradual changes due to a change in management, but this is still an Accommodation I truly love, with its quiet location surrounded by woods, as well as the building and Rooms. After my visit in spring, the chef changed. I was worried I might not enjoy rich French cuisine, but that concern proved unfounded—the dishes were very delicate, and I could feel the attention to presentation and tableware. Since this is Nagano, I did think the selection of vegetables and fruit could be a bit more abundant, but both dinner and breakfast were delicious. The Shuttle Service system is very flexible and convenient. I’d like to visit again when the season changes.

  • 3.33
    もぐもぐ太郎左衛門

    Disappointing

    This was a Hotel I had wanted to stay at for a long time. The Facility was a lovely, calm, classic building that felt like an English manor house. The gentleman who showed us around the property was very courteous, which raised our expectations. The bath was spacious with a jacuzzi, and the amenities were from a luxury hand soap brand, which made it feel indulgent. The washroom was also large and very nice. We were looking forward to the French cuisine prepared by a Michelin-starred chef. It certainly tasted good, but it felt like the service couldn’t keep up with the food. It seemed they were overwhelmed serving a group that arrived after us: even though we ordered a full bottle of wine, no one came to pour it; they tried to clear plates while we were still eating; and after the final dessert, coffee never came (for the first time ever). Because our expectations were high, we were honestly quite disappointed. There were many international guests as well as staff members, so English was spoken frequently. When one of the servers said that “many Japanese guests aren’t used to this kind of menu,” it made us feel as if Japanese guests weren’t being taken seriously, which wasn’t pleasant. It’s such a wonderful restaurant overall, so I truly hope they will improve.

  • 5.00
    ikkyuami

    A Wonderful Experience

    We had a wonderful time at Hotel La Neige. We held our wedding here last year, so we were delighted to be able to visit again after the renovation. The newly opened “Restaurant Seve by William Mahi” was truly outstanding. We were amazed to enjoy such beautifully presented, high-quality cuisine in the Japanese Alps! We would definitely love to stay here again when we visit Hakuba.

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  • 4.67
    KERO

    A wonderful Hotel.

    This lovely Hotel in the forest offers many welcome services, such as complimentary drinks and wine served in the lobby. The food was outstanding. It had been a long time since I enjoyed truly delicious French cuisine. The reasonably priced Nagano red wine we had at dinner was incredibly satisfying in both taste and portion size. Since breakfast bread options were only sweet pastries, I would be happy if there were also some savory, crusty breads available. What was disappointing was that, perhaps due to age-related wear, the toilet flush lever was stiff and required force to press; the faucet would drip a little unless carefully tightened; and the bathroom floor tiles were dirty. Even so, both my mother and I were very satisfied, and it became my mother’s favorite Hotel in particular. The hospitality from everyone at the Hotel was truly wonderful, and we had a great time.

  • 4.33
    hina@anne.

    Back at La Neige after a long time

    I had been hesitant to stay after the owner changed and it became foreign-owned, but this time I found an affordable Plan on IKYU, so I made a Reservation just to try it out. There were a few small changes—more international staff and the guest rooms now have auto-locks—but the atmosphere I love about Laneige has not changed, and I enjoyed the same comfortable stay as before. I only regret not coming last year. Although I was satisfied overall, I rated the Room and Facility lower because heating had already been turned off, and with the sharp chill in the mornings and evenings, both my Room and the dining room at dinner felt cold. As for the bath, I usually use Obinata-no-Yu or Iwatake-no-Yu each time, so I hardly used it here and couldn’t really evaluate it; therefore, I chose a neutral rating. Thank you again for another comfortable stay—delicious meals and warm, attentive hospitality with just the right amount of distance. I would love to visit again.

  • 5.00
    エンゲルの申し子

    Fresh Green Maple Leaves and Relaxation

    Thank you very much for your hospitality the other day. We were able to escape the hustle and bustle of everyday life and enjoy a relaxing day. The staff’s perfectly timed attentiveness, dinner and wine by the fireplace’s gentle glow in the morning and evening, the comfort of the bed, and breakfast—everything was wonderful. My spouse and I have been talking about what a truly satisfying stay it was. We would love to visit again during the autumn foliage season.

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  • 4.83
    kirakira/boshi

    It was very comfortable!

    I visited during Golden Week. The Shuttle Service picked me up at the station, and although I arrived at the Hotel early, my Room was already ready, so they kindly let me check in ahead of time, which was a huge help. Since it was raining on arrival day, they drove me to the Onsen. I relaxed in a lovely Room, and for dinner we went to their affiliated yakitori restaurant, TORICO. The next day was sunny, so I enjoyed breathtaking-view yoga and the swing at Iwatake, and in the evening we had French cuisine at the Hotel. It’s now a prix fixe course where you can choose your appetizer, main dish, and dessert—such a nice option. The starters included onion gratin soup and chilled lobster dishes, and there were also lobster options for the main course as well. Since I’m not great with French fish dishes, that was really appreciated. The flavors were delicate throughout. The grilled wagyu was tender too. I heard the chef will change from summer and the course menu will be updated as well, which is a bit disappointing (hopefully it won’t become too heavy). Breakfast was also great: after selecting a main dish, you can help yourself to salad, yogurt, and more from a half-buffet. Everyone at the Hotel was very welcoming, and they responded quickly whenever I needed Shuttle Service—another stay that reminded me how much I like La Neige.

  • 4.83
    さおふじ

    We had a relaxing st...

    We had a relaxing stay at this wonderful Hotel. We apologize for any inconvenience caused by traveling with a small child, and we truly appreciate everyone’s kindness. Thank you for responding quickly to the issue with our Room and moving us to a better one. My husband was disappointed that it was no longer an open-air bath (?), but I was very satisfied because I could fully enjoy the jacuzzi without feeling cold. As for the Room, the original one felt modern and different from the Hotel’s atmosphere, so I was a bit surprised, but the new Room was lovely—exactly what I had hoped for. Also, the meals were delicious (the venison in particular left an impression), so choosing the Plan with dinner was definitely the right decision! The surrounding scenery is beautiful as well, and we would love to stay again in another season.

  • 4.67
    ももちゃま

    Wonderful Hotel

    I stayed here on a friend’s recommendation, and now I recommend it too! This is a Hotel where “stay” fits better than just “sleep over.” The staff were wonderful, and the Room was very comfortable. The jacuzzi in the Deluxe Room was great! However, it was disappointing that the extra bed wasn’t very good. Even so, it’s a lovely Hotel that makes me want to come back.

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  • 5.00
    Alisa

    Excellent service

    We visited during the green season. The hotel is surrounded by a lush forest, and we enjoyed breakfast on the terrace, which felt like being in Europe. The hotel team contacted us in advance to arrange pick-up services and provided recommendations for activities and restaurants. The staff was very helpful in arranging the free shuttle bus to various locations around Hakuba. We truly appreciated their excellent hospitality and would love to return in winter!

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  • 5.00
    ぱーの

    Relax in the Forest

    The location, the atmosphere of the Hotel, and the delicious meals. I was able to relax and forget about daily life. It would have been even better if there were a wider variety of souvenirs in the shop, but other than that, I was completely satisfied.

  • 5.00
    カナダーリン

    Enjoy our exceptional hospitality.

    We stayed in a log cottage as a family. Surrounded by vast forests, we felt truly refreshed. On the way to Zenkoji Temple, we stopped by the manager's recommended "Irohado Main Store" and enjoyed delicious oyaki. Thank you for your hospitality. We look forward to staying again!

  • 4.50
    ミー＆ムーミンママ

    The staff worked har...

    The staff worked hard, and their efforts were heartfelt. Although I arrived earlier than the check-in time due to train schedules, I was picked up and also dropped off at the Happo Ropeway the next day and Hakuba Station on my way back. It was a great help to travel comfortably in the cool environment despite the intense heat. Surrounded by greenery, the Hotel offers beautiful Rooms and delicious meals, which is why I visit every year. However, this time, I felt that the quality of the food had declined significantly, which was a bit disappointing. I look forward to enjoying unique dishes that can only be experienced here. Thank you very much!

  • 4.00
    シシュマレフ

    Blissful Breakfast on the Terrace

    It was my first stay in years. The French fish dish for dinner came with the same Américaine sauce as last time, which I’m not fond of, so I appreciated that they changed it to butter sauce upon request. The breakfast on the terrace is outstanding and was one of the reasons for my return. The breakfast menu is excellently curated—please don’t turn it into a buffet! Although the foreign staff were still getting accustomed and forgot items like bread or soup spoons, they promptly brought them when requested. They are pleasant individuals, and I’m sure they’ll improve with experience. At check-in, I received detailed information about sightseeing in Hakuba. A sommelier mentioned their love for the "blue moment," when you can see the sky through trees as night begins—it’s wonderful to meet Hotel staff who truly love Hakuba, making this stay very special. The Room cleaning and garden maintenance were also impeccable.

  • 4.50
    すみみいこ

    The hospitality was ...

    The hospitality was exceptional. I stayed for two nights to celebrate my birthday, and from the first day to the last, the staff went above and beyond to assist me with everything. (I had more interactions with the front desk here than ever before.) I was repeatedly impressed by their attention to detail, including during meals. In particular, I was touched when a concierge remembered my casual mention of "planning to visit Iwatake Gondola after check-out" during a conversation about the weather and suggested changing the shuttle service destination from Hakuba Station to Iwatake Gondola. The meals were also as delicious as their reputation suggests. Although the course menu only listed "main ingredient + sauce name," each dish that arrived exceeded expectations in its presentation and quality. The seasoning was perfectly balanced, making it hard not to indulge in drinks alongside! It allowed me to savor every bite at a leisurely pace. Additionally, they changed up both dinner menus for my two-night stay, which included letting me choose from about six options for the main meat dish on the second night—this level of customization truly surprised me. However, regarding dining service, there were slight inconsistencies in hospitality. While avoiding mentioning names specifically, there was one staff member whose service made me wish they could attend us throughout our stay! On contrast though younger team members seemed less knowledgeable or attentive at times—for example: when asking about an ingredient listed within dish titles received responses like “I only know what’s written.” Although later confirmed behind-the-scenes eventually clarified things; another instance involved receiving dressing served inside mini-pitcher visibly separated oil floating atop rather than pre-mixed properly prior serving noticed beforehand ideally swapped out instead similarly soup labeled consomme arriving corn-flavored instead mistaken delivery perhaps minor hiccups overall smiling genuine personalities evident among everyone encountered suggest further training enhance knowledge empathy elevate guest experience even higher! As far building itself goes evokes classic luxurious villa aesthetic differing trendy minimalist modern Japanese-style accommodations popularized recently potentially polarizing preferences yet undeniably overshadowed outstanding hospitality paired exquisite cuisine offered here undoubtedly returning future visits planned around Hakuba area again soon hopefully repeat wonderful experiences shared previously enjoyed thoroughly

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  • 5.00
    江戸のフーリガン

    It was a wonderful Hotel.

    As others have mentioned, both dinner and breakfast were very delicious. In particular, the low-temperature cooked Shinshu salmon was the best salmon I've ever had. The wine, a collaboration between Obuse Winery and the Hotel, was also delicious. Luckily, our Room was upgraded to a Deluxe Twin for free, with a separate bedroom, living room, and toilet, a jacuzzi Room with a shower booth, and a terrace leading to the garden, making it feel like a suite Room.

  • 1.00
    飯田一行その後

    Service not worthy of 5 stars.

    Stayed for 2 nights with 2 people, but the customer service was terrible. On the first day, there was a free service of 2 bottles of drinking water, but there was none the next day. When I inquired at the front desk, they said it was one bottle per room per day, regardless of the number of people staying. I think such service is unacceptable for a 5-star Hotel.

  • 4.50
    完休さん

    Wonderful

    I was so impressed with everything during my stay in July that I stayed again in October. Everything is wonderful!

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