รีวิวและความประทับใจจากผู้เข้าพักที่ Wellness Forest Nasu (Kyoritsu Resort)

(จังหวัดโทะจิกิ/นาสุ) [ทั้งหมด 47 ห้อง]
คะแนนรวม
3.80
(27)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.63
  • สิ่งอำนวยความสะดวก
    3.70
  • การบริการลูกค้า
    3.93
  • อาหาร
    3.87
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.11
  • ความพึงพอใจ
    3.59
  • 3.67
    ナイスチョットだね

    Perfect for golf lovers.

    We stayed overnight and played golf, and we were fortunate to have good weather. The adjacent golf course was beautifully maintained, making it a pleasure to play. At dinner, the rice and miso soup served at the end—though not listed on the menu—were especially delicious.

  • 5.00
    まーぼー2017

    Very satisfied

    Second visit in 4 years. I couldn't forget the taste of the roast beef from my last stay, so I decided to return. The roast beef was exceptional again this time, and the other dishes were also delicious. The breakfast buffet exceeded other hotels in both quantity and quality. We enjoyed the bath and golf course as well, leaving us as a couple in our late 50s completely satisfied.

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  • 4.17
    ナイスチョットだね

    Refresh yourself with Onsen and golf under clear skies.

    The hotel staff were very friendly and made my stay comfortable. I was a bit rushed as dinner was served in two shifts based on check-in order. I wish I could have had dinner by the window overlooking the golf course (perhaps I should have mentioned this preference during the Reservation). The open-air bath was excellent. Playing at the adjacent 25 Golf Club for two days at a reasonable price was very satisfying.

  • 4.50
    M M O

    I made a last-minute reservation on the same day, and the service was excellent. I would love to use it again.

  • 4.00
    tremignon

    Disappointing Service

    I enjoy both the meals and the onsen, and I frequently use your accommodation. However, there was a small issue with the meal service. During dinner, drinks that I did not order were brought to me multiple times, and even incorrect items were charged to my bill. While an apology was made at the time, I was told that a correct receipt would be provided during breakfast. However, instead of an apology the next morning, I was told: "You forgot to sign yesterday; please provide your signature." Mistakes can happen due to being busy, but shifting an employee's error onto a guest is unacceptable. I had hoped for proper handling of this situation.

  • 3.83
    ゲスト

    Golf at its best!

    Stayed on April 29 and played golf the next day. The weather was great, and the course was well-maintained, allowing for an enjoyable game. The hotel's meals were delicious, featuring a mix of French-inspired dishes with both Japanese and Western elements. Breakfast started at 7:30 AM, which was a bit tight for our playtime; starting at 7:00 AM would be even better.

  • 1.83
    裏のポチ

    Low service quality.

    There are no repeats. The major issue was "allergy accommodation for ingredients." We informed them on the day, and while we understood that only possible accommodations could be made, the actual response was shocking. We specified "no meat other than beef," and during a phone call with the Hotel, they confirmed that "no meat other than beef will be served, but extracts cannot be avoided," which we accepted. However, the appetizer platter included "pork rillettes" and "duck meat." The Hotel claimed there was an internal communication error where they were told only beef was not allowed. Even after offering to remake it in 15 minutes, the same dish reappeared! They said, "We don't have time to accommodate this; if you can't eat it, feel free to leave it." What they did during those 15 minutes remains unclear, but seeing prohibited ingredients served again was unforgettable. Additionally, minor issues included champagne brought in being unchilled and making a loud popping sound when opened (lack of proper technique?). Despite this service level, a corkage fee of ¥3,300 was charged. When serving pasta labeled as “shrimp and vegetable pasta,” staff loudly announced: “This doesn’t contain any meat so it’s fine” (which should go without saying). Feeling uncomfortable by then led us to leave one bottle of white wine untouched; when requesting at checkout for its return later on at reception desk—staff seemed unaware until another person ran over with it. When asking for contact details of management intending feedback—the response directed us towards contacting their parent company’s customer service instead; upon further inquiry about their number—it wasn’t known either! Everything seemed disorganized throughout our experience here overall.

  • 3.83
    himaaaa

    At the very end of dinner...

    I have used this property several times, and the food is delicious, making it one of my favorites. During dinner, many of the servers were foreigners, but they earnestly explained each dish. However, there was a very disappointing incident during the dessert. Perhaps because the plates were stacked, the cake from the lower plate got stuck to the bottom of the upper plate and couldn't be removed. To my surprise, the server took my unused fork, removed the cake stuck to the plate, and left it on the table. I was so stunned that I couldn't say anything... The presentation was, of course, ruined, and it was sad. I wished they had at least brought a new one. They didn't even replace the fork. The food was so good that it was truly disappointing at the very end.

  • 4.83
    benzo0311

    The best cost performance ever! Repeat booking done!

    I made a reservation for a pet-friendly room with a "last-minute discount" and was skeptical, but the quality and excellence exceeded my imagination, BRAVO. Everything here, including the price, taste, onsen, and atmosphere, is truly wonderful. Those accustomed to Europe will understand, the interior is European antique, very historical and lovely, with no issues at all. (I don't think it's suitable for those who prefer new constructions) The most important aspect is the food, and it's not just decorative (superficial) service, but proper hotel meals and breakfast buffet (with solid salads), and above all, being able to have dinner and breakfast with your pet is invaluable. It's common in high-priced pet-friendly hotels, but this quality at this price point is amazing. I strongly intend to repeat my stay if the service quality and price remain unchanged.

  • 5.00
    UNV-ks

    Thank you always.

  • 4.67
    Breadmanma

    I was able to stay with my dog comfortably and with peace of mind!

    I often feel constrained when I have a dog, but I was able to stay comfortably and with peace of mind even with my dog! The room's dog amenities (toilet sheets, cleaner, poop bags, etc.) were well-equipped, and there was a large cage, providing everything we needed. For dinner, I was asked, "Would you like to bring your dog along?" and since it was a special occasion, I decided to bring my dog. We were seated in a slightly secluded area away from everyone, and it was a seat without a window, so I thought, "Oh?" but they provided a baby bed for the dog, allowing my dog to relax and accompany us, which was very appreciated. It was a course meal, but the portion size seemed a bit small. Everyone was very kind. However, it was disappointing that even when placed in a crate, the elevator was not dog-friendly. The private bath was also very relaxing. The room had a European style and was very lovely, but the chair was sagging and not very comfortable to sit on, and I was a bit concerned about the smell from the bathroom drain.

  • 5.00
    wht

    The front staff's se...

    The front staff's service is very good. Their clear and warm way of speaking made me feel cheerful. It seemed like most of the guests enjoyed the late-night ramen. It was so delicious that I felt sorry it was free. The room and private bath were easy to use, making it a great hotel. Thank you very much.

  • 3.33
    リボンココアミルク

    I used to visit ever...

    I used to visit every year more than 10 years ago and was satisfied, but it seems the quality of the food has declined, and it wasn't tasty. I won't be going again.

  • 1.50
    @風神雷神@

    Greatly disappointing.

    It was a mistake to have high expectations just because it was part of the Kyoritsu Resort Group and the photos looked nice. First of all, the building itself is old, with torn wallpaper here and there, and the room lighting is dim. Someone I went with said, "Aren't they trying to hide the shabbiness?" and I, who made the reservation, couldn't help but apologize. Also, the room wear for men was said to smell like an old man. Do they not clean it every time? I knew from my experiences in Kusatsu and the Fuji Five Lakes that Kyoritsu has a two-part meal system, but the poor quality of the meal that came out after waiting until 8 o'clock was disappointing. I have come to realize the level of Kyoritsu Resort. If the inn is bad, the whole trip becomes a disappointment. Maybe I shouldn't trust Ikkyu too much either?

  • 3.33
    ぶら

    The facility is old.

    The facility is old, and unfortunately, if asked whether I would repeat my stay, I would not. There is a golf course, but people who enjoy golf tend to be relatively affluent, so the quality of the facilities is extremely important. From the same management perspective, if things remain as they are, in 10 years, other accommodations will surpass this one.

  • 1.80
    シェナールト

    The entrance was lovely, but...

    This was our first time staying here with a pet, but the room smelled strongly of ammonia. It seemed like the cleaning was not thorough. The staff's response was good, but I don't think we will use this place again.

  • 3.00
    ゴリニコマイマイ

    This was our second ...

    This was our second stay with a pet at a Kyoritsu Group hotel. Compared to other hotels in the group, the dinner had a noticeable bias towards carbohydrates. I think it would be better to consider nutritional balance by using more local vegetables. What concerned me was the deodorization of the room. There was a strong ammonia smell, which was disappointing compared to other hotels in the group. The baths were great, with many available for private use at no extra charge.

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