รีวิวและความประทับใจจากผู้เข้าพักที่ Hakata Excel Hotel Tokyu

(จังหวัดฟุกุโอกะ/เดินเพียง 1 นาทีจากสถานี Nakasu-Kawabata) [ทั้งหมด 308 ห้อง]
คะแนนรวม
3.95
(48)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.04
  • สิ่งอำนวยความสะดวก
    3.88
  • การบริการลูกค้า
    4.04
  • อาหาร
    3.77
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.90
  • ความพึงพอใจ
    3.98
  • 2.83
    456m

    Convenient access.

    The location is very convenient, just a few minutes from Nakasu-Kawabata. The building and Facility are old. The bathroom in particular was disappointing, as it was a small unit bath. The front desk service was also terrible: my personal information was checked once at the reception, and then I was made to write it again at another counter further inside. There was no Facility guidance either. I use Excel Tokyu fairly often, but this is the first time I have encountered a Facility this disappointing. At this rate, other higher-ranked business hotels would be more comfortable. I don’t think I will return.

  • 5.00
    かんば さん

    Nothing in particular.

  • 2.00
    松-紅葉

    The Room looked different from the photos shown at the time of Reservation.

    I stayed recently, but there was a discrepancy between the Room photos on IKYU and the actual Room. On IKYU, the Room shown had a desk, but the Room I stayed in only had a small tea table. I had a remote meeting on my laptop, and with the tea table there was barely enough space to place it; it was also too low and very difficult to use. I check the Room photos on IKYU when making a Reservation. This was the first time this has happened, and while I understand there may be minor differences, I believed the photos represented the type of Room being offered. After check-in, I also checked your Hotel website and found that even within the same Room type, some Rooms have a desk while others do not, resulting in different usability. When I called the Hotel about the Room before making my Reservation, I was only told that “there is a slight difference in size depending on whether it is a corner room.” I called again regarding this matter and suggested to your representative that you should post two sets of photos going forward to avoid any misunderstanding. However, when I checked again just now, IKYU shows photos with a desk while your Hotel website shows only photos without a desk for what appears to be the same Room type. To avoid confusion, I would appreciate it if you could standardize the photos.

  • 4.20
    aスマイル

    The room was clean a...

    The room was clean and comfortable. Although my stay did not include meals, the staff recommended some great restaurants, so I had no trouble sightseeing. I also enjoyed mentaiko French bread at a delicious bakery.

  • 5.00
    長崎ミッキーミニー

    A safe and reliable Hotel to stay in the Nakasu area.

    It was very comfortable. Thank you very much.

  • 3.00
    きみはん

    Trendy, if you can call it that...

    Check-in is handled at a dedicated counter, but after confirming your name they tell you to use the machine to check in. When doing so, you have to enter the Receipt name again, which is time-consuming and the text conversion is inadequate. Is it the machine’s fault, or mine? Even after trying many times, nothing worked. In the end, I was helped at the regular front desk—but even there I had to write my name from scratch. I don’t understand why I paid in advance; if you’ve already accepted my details, it should be linked automatically. The woman who first assisted me simply ignored it. To be honest, the hospitality was disappointing.\nThe canned water provided in the Room was stylish—if you can call it that.

  • 4.17
    淵脇

    It was my first time...

    It was my first time back in Fukuoka in three years. Unfortunately, the weather wasn’t great, but it was very helpful to be able to borrow an umbrella from the Hotel. Check-in and check-out were easy, and having staff nearby made me feel at ease. The building is a bit old, but the location is truly convenient for getting anywhere. I’ll stay here again next time.

  • 4.33
    みさみさみーさ

    The location is incredibly convenient!

    Now that our child-rearing days have settled down, my husband and I have been traveling more often. This time, we visited Hakata for the first time in 30 years. We chose this Hotel because of its great location and the reassurance of the Tokyu brand. The Room was clean and uncluttered, with nothing unnecessary, and we were able to stay very comfortably. At the breakfast buffet, we enjoyed sea bream rice chazuke, spicy mentaiko, Yame tea pudding, and smoothies. We had planned to eat around town, but everything was so delicious here that we were completely satisfied. Of course, after that we still enjoyed plenty of Hakata gourmet food. Please be careful when opening the window—I pinched my finger (there was a warning sign not to do so). Because the closet is close to the bathroom area and opening/closing it feels tight, it would have been nice if there were some improvements to the closet door design. Even after using spray, I struggled with lingering tonkotsu ramen odors; it would have been better if ventilation were a bit more open. The tabletop mirror is attached to a tissue box type holder; it’s small and not very convenient. A wall-mounted mirror would be easier to use. Since this is not a Resort Hotel I don’t want to ask for too much, but all the essentials were provided. I was also worried about the shampoo and conditioner beforehand, but they left my hair smooth and silky. Nakasu, Tenjin, and Hakata are all within walking distance, and with the station nearby it was easy to get to Dazaifu Tenmangu Shrine as well. Thank you for taking care of us. We would love to stay again.

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  • 5.00
    すけ0001

    Satisfied.

    I often use this place when Mitsui is fully booked during my trips to Fukuoka. The location, staff's attentiveness, and the cleanliness of the Room are all very satisfying. I will definitely stay here again.

  • 2.20
    一休user19

    The vibrations are intense.

    Every time neighboring guests opened or closed their doors, the walls shook repeatedly, causing significant vibrations and noise. While it might have just been bad luck with the neighboring room, I was surprised to find that hotel room walls could shake this much. It turned out to be a lively stay far from a calm hotel experience. I considered requesting a different room at the front desk in such cases, but since it was already late at night, I decided against it. The location of the accommodation was excellent and met my expectations perfectly in that regard.

  • 4.00
    棚ぼたからのいっかく千金

    Excellent Location

    Located in the heart of Nakasu, the location was excellent. We traveled by car, and the partnered parking lot nearby was very convenient. The Room was clean, and even with four people in one Room, it wasn't cramped. The toilet and bathroom were separate, making it stress-free to use. The only downside was that the shower water pressure was a bit low. I would love to stay here again!

  • 4.50
    武蔵野ドッグ

    A very good accommodation with basic amenities and a relaxing atmosphere.

    It is not flashy, but it is a safe and relaxing accommodation. The location and other details are as mentioned in other reviews.

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  • 4.80
    jalpacikyu01?

    Prime location near downtown, parks, and along the Naka River.

    Located in the bustling downtown area, with the Nakagawa River in front and a park just across the bridge. A perfect location.

  • 4.20
    ishishi

    Twin Room

    The room had a sofa, a good layout, and was easy to use. I will use it again.

  • 3.80
    oldhirobo

    Affordable accommodation

    We stayed here on the final day of our 5-day, 4-night Kyushu trip that started in Kumamoto. Our hotel selection criteria were: 1) Close to a subway station 2) Close to Nakasu Yatai Village 3) A twin-bed room 4) Affordable accommodation rates Since we had indulged ourselves at Kurokawa Onsen and Ureshino Onsen, point 4 was particularly important. Thanks to the affordable price, we were able to enjoy the Yatai Village with the money we saved. The guests seemed to include some Japanese businesspeople on work trips, but aside from us as a couple, most of them appeared to be foreign travelers. It was not noisy at all, and we slept soundly through the night.

  • 4.40
    くまえ5618

    It was a very comfortable stay.

    I stayed here for my first 3-night trip to Hakata. Since I was traveling with children, the staff kindly changed our room to one near the elevator, which was very helpful. I love traveling and have stayed at various hotels, but I could feel the attention to detail in the facilities and amenities here. The bed was Simmons, and everything from the hairdryer to toilet paper was of a higher quality, making it very comfortable to stay. Although I usually choose accommodations with large public baths, this hotel's bathroom had high-quality shampoo and conditioner that left me satisfied. The hotel itself seemed sturdily built as I couldn't hear any noise from neighboring rooms, allowing for a quiet stay. The location is excellent with a view of the river that gave me a real sense of being in Nakasu—it was delightful! I'd love to stay here again in the future. Thank you very much!

  • 1.00
    koh_

    Unclear Check-in Process and Inadequate Allergen Information

    As a Comfort Members member, I was looking forward to this stay, but unfortunately, the experience fell far short of the quality I expected from the membership services and hotel brand. 1. Regarding Check-in Operations and Staff Response Despite completing online check-in in advance, I was not directed to the automated check-in machine upon arrival and was instead asked to line up for regular check-in. When I inquired about this, I was told it was "to confirm reservation details," which left me puzzled as to why face-to-face confirmation was necessary after completing online check-in. There was only one staff member available at that time, resulting in significant delays. The convenience of automated check-in was entirely negated, leaving me unable to feel any membership benefits. When I expressed my dissatisfaction by saying "This is inconvenient," there were no responses or apologies from the staff, which left me disappointed with their insincere attitude. It felt as though machines provided better communication and service than humans did. A review of operational workflows and staff training is strongly recommended. 2. Room Environment The hallway on the guestroom floor was excessively dark, and upon entering my room, there was an unpleasant odor. It did not provide a comfortable environment for staying; thorough cleaning and ventilation are highly desired. 3. Breakfast Service The breakfast (2,800 yen) did not justify its price point due to limited variety and lackluster taste; even the live kitchen lacked energy or presentation value—making it feel no different from self-service dining options. A particularly serious issue involved a dish labeled as "hot sandwich" that contained mango—a known allergen for me—which had no allergen labeling provided by your facility offering food services where such precautions are essential requirements! Although consuming this dish fortunately caused no allergic reaction on my part—it could have led directly into life-threatening situations without proper warnings being displayed! When reporting these concerns back towards respective personnel handling matters within premises—there wasn’t any apology nor explanation forthcoming either directly via responsible management figures themselves henceforth further compounding inadequacies surrounding safety measures altogether! Based on these experiences alone—I find myself unable considering revisiting under current service levels maintained presently yet sincerely hope feedback shared herein contributes positively toward future improvements overall moving forward accordingly!

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  • 4.40
    20051

    Clean

    The room was clean and excellent. It was for business use, but the bed size and room space were perfect. Being located in the center of Nakasu made it very convenient for access.

  • 2.80
    Renngyouji

    Check-in is done via...

    Check-in is done via terminals, with three available and staff present to assist. However, the interface is not user-friendly, leading to a less-than-ideal customer experience. Considering the location, it is necessary to accommodate travelers from various countries. Still, as this is Japan, we hope for staff who can provide service that meets the "standard" level of hospitality expected here.

  • 1.83
    tabidaisuki!

    The staff is unfriendly.

    I chose this accommodation for its convenient location. Even on the upper floors, the windows open slightly, providing a sense of openness. The bathroom was spacious, and overall, it is a well-equipped hotel. At check-in, I was asked about my payment method. It should have been clear from the accommodation record that I used online credit card payment, but after waiting twice, I was told about the accommodation tax and asked to fill out an accommodation card. If that's necessary, they could have informed me earlier without stopping me at the front desk unnecessarily... Check-out was done via a machine; however, while there was staff in front of me who greeted with "Good morning," there were no further words after completing check-out. Isn't it normal to say something? At breakfast time, I followed instructions to wait as they guided guests in order but noticed that a couple who cut in line before me were served first. The subsequent guidance also felt unpleasant. The breakfast itself wasn't tasty either. I will be visiting Hakata occasionally for errands from now on but will not stay here again.

  • 4.80
    まめとし

    Excellent Access

    The location is excellent as it is immediately visible upon exiting the subway ground-level exit. The entrance lobby feels a bit outdated.

  • 4.33
    mayu003

    Good location and comfortable atmosphere.

    The breakfast venue feels a bit cramped, but the staff is efficient and pleasant. All the dishes were delicious.

  • 5.00
    カタカタカタ

    We used it for 3 peo...

    We used it for 3 people and decided because the location was good. The Room, of course, the bath was very spacious and very nice. There were various breakfast options, and it was fulfilling.

  • 2.00
    りいき

    The water pressure w...

    The water pressure was completely inadequate, and I couldn't fill the bathtub, so I had to switch to a shower. However, the water pressure was weak, making it difficult to shower and wash my hair, and I felt like I might catch a cold. It's terrible for this day and age. Also, despite having a machine check-in, we had to line up one by one to confirm the reservation before checking in with the machine, resulting in a long line, which was nonsensical. The breakfast seemed to be run by an izakaya... I will never stay here again. I was disappointed because I trusted the IKYU site and made a reservation.

  • 2.67
    トンボ帰り

    The timing of my stay might have been unfortunate, but the Room was small and overpriced.

  • 5.00
    ライブで参戦

    It was a good Hotel.

    I stayed for one night with my daughter, and when I called thinking she might have left something behind, they quickly went to the room and searched with the room service staff. The item was found elsewhere and not at the hotel, but they promptly called back, which was very appreciated. If I visit Fukuoka again, I would like to stay here once more.

  • 3.80
    ぴょろこ

    Although it is a lively place, you can spend time quietly.

    Located in Nakasu, it was very convenient as most tourist spots and dining places were within walking distance. I was concerned about the surrounding noise at night, but it was completely unfounded, and I was able to spend my time quietly without any sound leakage from the hallway or adjacent rooms.

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