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- Hotel New Otani Osaka
- Hotel New Otani Osaka รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel New Otani Osaka
- ห้องพักและสิ่งอำนวยความสะดวก4.63
- สิ่งอำนวยความสะดวก4.49
- การบริการลูกค้า4.77
- อาหาร4.62
- น้ำพุร้อน・อ่างอาบน้ำ4.25
- ความพึงพอใจ4.66
- 4.17ミニマムキッチンวันที่โพสต์: 4/11/2026
I had a wonderful time.
We stayed for two nights. We booked a family suite as we were traveling with our daughter’s family, including young children. It was spacious and convenient. The views of Osaka Castle and the greenery of Osaka Castle Park from the window were wonderful, as was the night view. We were really glad we chose a room facing Osaka Castle. I gave a rating of 3 because we couldn’t adjust the temperature in the shower stall and were unable to use it, but we were very satisfied with everything else. The night view and cocktails at the lounge on the 18th floor, the Chinese dinner, and breakfast were all excellent. We would love to stay again if we have the chance. Thank you for your hospitality.
- 4.83KTKMTKFMวันที่โพสต์: 3/11/2026
Thank you.
I was surprised to see Osaka Castle lit up in red. Getting from the B2 parking level to the lobby was difficult, as I couldn’t find an elevator or escalator. It’s best to stop at the main entrance and unload your luggage before parking. When leaving, I had my luggage brought to the main entrance.
- 5.00(nA0วันที่โพสต์: 2/11/2026
I booked the Universal Studios package.
Our family of three stayed for one night to visit Universal Studios. Thank you for a lovely stay.
- 4.60たくくんママวันที่โพสต์: 1/11/2026
Impressive!
I always stay here when attending concerts at Osaka-jo Hall. This time, the staff had shared information from my previous stays, and I was pleasantly surprised to find everything I needed already in my room when I checked in. I was truly impressed by their thoughtfulness. All the staff were cheerful and welcoming, making my stay very pleasant. I’ll be staying here again at the end of November. I look forward to seeing you again.
- 5.00バーバ2574วันที่โพสต์: 31/10/2026
Everything was amazing!
I stayed here after a work gathering and was thoroughly satisfied. From the service to the comfort of the room and the food, everything lived up to the hotel's top-class reputation. It is close to Osakajokoen Station, and the walk from the station to the hotel was pleasant and felt safe. I would love to stay here again.
- 4.83あいままวันที่โพสต์: 29/10/2026
A lovely hotel
Although I was traveling alone, I was given a room with a spacious bed. I had a very comfortable stay. The breakfast offered both Japanese and Western options and was delicious. I would stay here again.
- 5.00@ケイティวันที่โพสต์: 29/10/2026
It was an amazing stay!
I stayed here for a concert at Osaka-jo Hall. Since I had a broken leg, I called ahead with several requests, and the staff accommodated them all. I was also very happy with the room service! They kindly provided information about the airport limousine bus to Kansai International Airport and were very attentive! I will definitely stay here again the next time I visit Osaka! Thank you very much!
- 5.00ゲストวันที่โพสต์: 28/10/2026
The views of Osaka-j...
The views of Osaka-jo Hall and Osaka Castle are lovely during the day, but spectacular at night. I could gaze at them for hours without getting bored. All the hotel staff were friendly, and I was very satisfied. I dined at the restaurants on the 1st and 18th floors, and the extensive menus deserve full marks. If I have the chance to visit again, I would choose this hotel without hesitation.
- 5.00二人組วันที่โพสต์: 28/10/2026
Lives up to its long-standing reputation!
We enjoyed a trip to Osaka that also celebrated my daughter’s birthday. I happened to have opportunities to visit Osaka this month and stayed at three hotels: a newly opened designer hotel, a business hotel, and Hotel New Otani Osaka. The spacious floors, service, and attention to detail at Hotel New Otani Osaka truly impressed me—it lived up to its reputation as a long-established hotel. I had mistakenly booked a double bed, but they kindly changed it to twin beds. They even said, “We’ll give you a room with a view of Osaka Castle,” at no extra charge. Such wonderful service, even though I hadn’t mentioned that the trip was for my daughter’s birthday! We were both delighted and enjoyed a relaxing, luxurious stay in our spacious room with its magnificent view. Breakfast offered both Japanese and Western options, so I mainly chose Japanese dishes along with salad and dessert, while my daughter mostly had Western dishes with some miso soup. My daughter and I agreed that we would love to stay at Hotel New Otani again on our next trip to Osaka. Thank you so much.
- 5.00センセวันที่โพสต์: 27/10/2026
Wonderful!
This was my first stay at the New Otani. I had avoided it because I associated it with Japan’s bubble era. But the service during this stay was outstanding. I even told the international staff member who escorted me to my room that she had a lovely smile! I stayed in a junior suite. The view was wonderful—far better than from a high-rise in the city center! The bathroom felt thoughtfully designed, right down to details like the shower placement. The Gold Key service was a bargain for what it offered! I thought it was excellent value for money. I hope to return soon and fully enjoy Osaka Castle.
- 5.00テルソナวันที่โพสต์: 27/10/2026
My stay at Hotel New Otani.
The room and facilities were great, but the breakfast was especially good. The ingredients were carefully selected, and I was very satisfied.
- 3.83美味楽食วันที่โพสต์: 27/10/2026
After the concert
Unfortunately, it rained both days, but we enjoyed a relaxing stay. We’ll stay again when we come for another concert.
- 5.00まえかけวันที่โพสต์: 26/10/2026
Excellent service
We had a pleasant stay. Thank you. The breakfast staff were all young, and I felt they could have been a little more attentive. However, I appreciated their efforts to look for my child’s lost bib. Unfortunately, it was not found. We would be happy to stay again. Thank you.
- 5.00なすちゃまวันที่โพสต์: 25/10/2026
We had a wonderful anniversary stay.
My husband and I first stayed at this hotel as newlyweds. A photo we took in our room using a tripod still hangs in our bedroom. We have returned several times over the past 36 years, and everyone, from the front desk staff onward, has always been warm and kind. As my husband has difficulty walking, we were given a room near the elevator with a lovely view. It was so relaxing to see Osaka Castle and the city skyline again after such a long time. The room was spotlessly clean and comfortable, with no sense of age—it truly felt like a five-star hotel. We also enjoyed the surprise gift together after returning home. Thank you so much for everything. We hope to stay healthy and visit again.
- 4.67ぐり+ぐらวันที่โพสต์: 24/10/2026
I had a wonderfully ...
I had a wonderfully relaxing stay. The staff handled my luggage with care upon arrival, and room service was delivered promptly after I ordered. I also appreciated the organic tea provided in the room. There was a wide variety of dishes to choose from, which made dining enjoyable. Many were delicious, but the yogurt stood out for its lovely thick texture. It would have been nice to have bath salts provided. I would love to stay here again. Thank you for a lovely stay.
- 5.00ルθวันที่โพสต์: 22/10/2026
The hotel was even n...
The hotel was even nicer than I expected. When I stayed at Hotel New Otani Fukuoka, the breakfast area was small and the selection was limited. At Hotel New Otani Osaka, however, the breakfast area was spacious, with a wide variety of delicious food.
- 5.00マジวันที่โพสต์: 21/10/2026
Once again, I was ab...
Once again, I was able to relax and unwind in a clean, spacious room. The staff were as always kind and pleasant, and the breakfast was delicious. The freshly made omelet was outstanding. Thank you very much.
- 4.83おもち?วันที่โพสต์: 21/10/2026
We were very satisfied with our stay.
I stayed here with my mother as a thank-you for everything she does for me. It was my first time staying at this hotel, and above all, I was truly impressed by the staff’s hospitality. As soon as we approached the main entrance with our suitcases, a staff member kindly spoke to us and took care of our luggage. At check-in, they guided us politely when lining up and when it was our turn, and throughout the hotel it was clear that the staff were always attentive and keeping an eye on guests. After check-in, I also appreciated that a staff member carried our luggage and escorted us to our room. Since we stayed on the Executive Floor this time, we called several times to request services such as welcome drinks and morning coffee. Every staff member handled our requests courteously. Their language was polite yet very gentle in tone, which made it easy to ask without feeling nervous. We booked a room with a double bed, but the bed was wide enough and there was plenty of space for two people. Before arriving, I had read some reviews mentioning that the bathroom fixtures felt a bit dated, so I expected some inconvenience. However, the bathroom in our room felt new and was very comfortable to use. The single-lever faucet was also convenient. The morning coffee was served in a pot with enough for about three cups. With a 12:00 checkout time, we were able to relax in the morning and enjoy drinks at leisure—it felt wonderfully indulgent. I didn’t use it myself, but my mother used the fitness club and said it was excellent as well. If I had to mention anything, I would have been even happier if there were two pairs of in-room slippers per person. I like to use separate slippers before and after bathing, so that stood out slightly. Also, there were only skincare sets for one night (for two guests) in the room; we requested more for the next morning. It would be helpful if extra sets could be provided in advance. Overall, we were extremely satisfied with our stay. Not only were the facilities comfortable and well maintained—the thoughtful attention from every staff member left an especially strong impression on me. I would definitely love to stay again whenever I need a relaxing getaway.
- 1.83うみしまวันที่โพสต์: 17/10/2026
This hotel is not designed with individual guests in mind.
This was my first stay here, but I experienced far too many service issues. I have stayed at many hotels, and I have never encountered anything this poor, which made me wonder why. Each staff member may believe they are completing their own assigned tasks properly. However, a hotel should operate with coordinated teamwork so guests can stay without stress. 1. Executive Floor Attendant’s response I had booked a plan with breakfast included. Since I was told it would be crowded the next morning, I considered switching to room service and asked how much the price difference would be. I was told they did not know and that the front desk would call me. At that point, I was surprised to hear “I don’t know” from an Executive Floor staff member, as such positions are usually filled by people who know the hotel well. About five minutes later the front desk called, but they also said I should ask room service directly. Since I had plans to go out, I gave up. 2. Housekeeping and Room Service Because I returned late, I did not notice that water had not been replenished during turndown service and ordered water together with ice. I was told it would be delivered in two separate trips because it was handled by different staff members. This is stressful at night. The next day before going out, I asked housekeeping to replenish the water; the water was there when done, but this time the trash had not been removed. 3. Room Service and Restaurant The following day we came back late after a live show and ordered dinner via room service. Due to illness there are ingredients I cannot eat, so I informed them in advance; however, those ingredients were included in what was delivered. The previous day at Kiichishin they accommodated this perfectly, so this was very surprising. When I called room service, they said they would confirm with the restaurant in charge. After a while room service called back and said they would transfer me to the restaurant directly. They explained it was the restaurant’s mistake; however, during that conversation they asked whether it was for a child—despite my having already explained to room service that it was due to illness. With so many responses that did not feel reliable or reassuring, I became completely exhausted. For these reasons, this is my rating.
- 5.00Norma Estelวันที่โพสต์: 16/10/2026
Just a 5-minute walk to Osaka-jo Hall!
For seniors, being able to take a bath and go to bed just 15 minutes after the event ends is ideal. The next day, we enjoyed a relaxing breakfast at SATSUKI after a pleasant walk around the castle in a great environment. Excellent hospitality is something I naturally expect. Please don’t lose out as foreign-owned brands continue to rise.
- 5.00フリンジィวันที่โพสต์: 15/10/2026
A Refreshing Getaway for Couples
It was my first stay here in a while. As always, the room had a calming atmosphere and was a great change of pace. The Chinese course dinner was just the right amount—not too much and not too little—and I really enjoyed it. I would like to stay again.
- 4.17一休新衛門วันที่โพสต์: 15/10/2026
I wish the bathtub w...
I wish the bathtub were a bit deeper. The breakfast buffet was more satisfying than the dinner buffet.
- 4.50Suzanวันที่โพสต์: 13/10/2026
It was a three-day w...
It was a three-day weekend, and there was also a concert at Osaka-jo Hall, so there was a very long line for check-in. While we waited for about 30 minutes, the staff repeatedly apologized. When it was finally my turn, even though I hadn’t said anything, they noticed my reservation was for a smoking single room and looked for a non-smoking room for me. In the end, they upgraded my room. Thanks to that, I was able to relax comfortably after the concert. Thank you very much. Every staff member was warm and welcoming, and I had a very pleasant stay thanks to their hospitality. I truly appreciate it.
- 4.83cookiemomวันที่โพสต์: 13/10/2026
Every member of our staff embodies an outstanding spirit of hospitality.
I stayed here because it was the closest accommodation to the concert venue. From storing my luggage before check-in onward, I received excellent service and was very satisfied. I would like to stay here again if I have the chance.
- 4.83たばたばちゃんวันที่โพสต์: 13/10/2026
It was my first time staying here.
This was my first stay for a concert at Osaka-jo Hall. As others have mentioned in their reviews, it’s right in front of the venue, so it was great to be able to get back immediately after the show. The next morning I took a walk around Osaka Castle Park. The weather was beautiful and it wasn’t too hot yet, so I walked a lot. When I visited before, it was around midday and crowded with tourists, making it hard to take photos—but this time there were fewer people, so I could take as many as I wanted (laugh). From the room, I could enjoy wonderful views not only of Osaka Castle and Osaka-jo Hall but also far into the distance, so I took lots of photos and videos. I was truly glad it was such a clear day. This was my first stay here, and overall it was excellent. However, I was surprised by the attitude of a young male staff member who delivered room service at night (I wrote details on the in-room questionnaire). Aside from that, everything else was perfect. After checkout, I went to the Pompompurin buffet (it was cute and delicious—and made me even happier that I chose this hotel), so I had left my suitcase with the hotel. When I went to pick it up, a female international staff member (the same person who helped when I checked it in) quickly came over to assist me—exactly what you’d expect from Hotel New Otani. She also guided me to the taxi stand and saw me off. Thanks to that wonderful final impression, I left feeling great and definitely want to stay again. Thank you very much for your hospitality.
- 4.80oshyoshวันที่โพสต์: 11/10/2026
Classic Service
These days it’s rare, so I was impressed that they carried my luggage to the room. The in-room coffee service came with a pot of coffee and a pitcher of cream. I was also delighted by the morning newspaper service. The room temperature was comfortable as well. The only drawbacks were that adjusting the hot water temperature at the sink was inconvenient due to an old-style system, and that Satsuki’s pastries did not meet expectations. Also, despite being extremely crowded at opening time, the service was not very prompt.
- 5.00きのくんวันที่โพสต์: 10/10/2026
It is a beautiful hotel.
Thank you as always. Osaka is here. It’s beautiful. At check-in, please take a look around. Every view is beautiful. This time, I’ve also included a photo of the escalator. The view from the room window Osaka Castle The shower in the bathroom can be adjusted to change the water pressure and softness on your skin. We hope you enjoy experiencing this beautiful hotel.
- 4.17pennypennyวันที่โพสต์: 9/10/2026
Enjoy a safe and worry-free stay.
The nearest subway and JR stations are a short walk away, but getting around the city is easy. The facilities feel a little dated but are well maintained. Above all, the staff’s service and hospitality live up to the New Otani name. I had breakfast at SATSUKI, where every dish was carefully prepared, and ended up eating a little too much. I can confidently recommend this hotel to anyone planning a stay in Osaka.
- 4.801866วันที่โพสต์: 6/10/2026
I would like to stay in the Deluxe Room again next time.
My husband had business in Osaka, and at the same time our daughters went to Universal Studios, so the three of them stayed in a Deluxe Room. They enjoyed the welcome drink service and morning coffee service, and my daughters even brought swimsuits to use the fitness club’s free early-morning access. Since my husband was busy with his errands and my daughters were at Universal Studios, they weren’t able to use the Four Seasons one-drink service, but they said the hotel was spacious, clean, and they were glad they stayed here. I couldn’t join them this time due to scheduling conflicts, but I’d love to stay here on our next trip.
- 4.67武蔵野婦人วันที่โพสต์: 6/10/2026
Rediscover the reassuring comfort of a long-established inn.
After visiting several newly opened, stylish international hotels, I stayed here again for the first time in a while. The moment I stepped inside, I felt a deep sense of relief. The photogenic setups of newer hotels may look wonderful at first glance, but they can often feel surprisingly unsettling. This place had a completely different atmosphere—calm and reassuring. The lobby and corridors are spacious, and while some facilities feel a bit dated, the interiors have a dignified, grounded elegance. Even without large luggage, staff kindly escorted me all the way to my room. I arrived tired, and that gentle time before reaching the room was truly soothing. This time I stayed in a room with a view of Osaka Castle, and when I opened the curtains in the morning, I was greeted by an incredible sight—a rainbow rising from the castle. The breakfast quality was outstanding—easily among the best of any hotel I’ve stayed at recently. Every carefully prepared dish was genuinely delicious. It offered a sense of security and peaceful time that newer hotels simply don’t have. I would love to stay again.
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