รีวิวและความประทับใจจากผู้เข้าพักที่ Swissotel Nankai Osaka

(โอซาก้า/เชื่อมต่อโดยตรงกับสถานีนัมบะของรถไฟนันไค) [ทั้งหมด 546 ห้อง]
คะแนนรวม
3.91
(34)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.74
  • สิ่งอำนวยความสะดวก
    4.29
  • การบริการลูกค้า
    3.82
  • อาหาร
    4.43
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.53
  • ความพึงพอใจ
    3.76
  • 4.33
    5ami

    Perfect for sightseeing in Namba!

    Thank you very much for your hospitality. This was our first stay, and we used it as our Accommodation in Namba after the Yoshimoto Shinkigeki show. [Room & Amenities] This time, we stayed in the “Swiss Executive Room King.” The amenities were standard, but the view from the Room was amazing—perhaps because it was on the 32nd floor. Since the Hotel is built above the Nankai Railway terminal, it’s a dream for train lovers. [Staff & Service] The front desk staff were excellent. Hotel parking is a bit pricey at JPY 3,300 since it’s in central Namba, but given how convenient the location is, it didn’t bother us. Also, because we stayed in an executive room, we could use the lounge. It was great to grab a bite before Yoshimoto Shinkigeki. [Onsen / Bath] The bathroom in the Room had a shower-over-bathtub setup. Since it’s an older property, I suppose that’s to be expected—nothing special, just standard. [Facility & Equipment] The Facility does feel dated in places, but as you’d expect from a Swiss Hotel, the clock near the entrance left a strong impression. The next morning (as part of Takashimaya), browsing watches at WatchMaison was also irresistible for watch lovers. We also used the pool—the glass ceiling made it feel wonderfully open and refreshing. [Dining] Dinner was difficult because Yoshimoto Shinkigeki ended around 10:30 p.m., and most nearby restaurants were already closed. Since our family doesn’t drink alcohol, we struggled to find somewhere to eat. However, venues on the 36th floor of the Hotel were open late. We had dinner at Table36—the view was spectacular and everything tasted great. Our daughter loved the view so much that instead of having breakfast on the 33rd floor breakfast venue, we chose to dine on the 36th floor as well. Breakfast there was also excellent. [Overall Satisfaction] Overall, we were very satisfied. We plan to stay here again when sightseeing in Namba. Highly recommended!

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  • 1.33
    インコブルーのママ

    Even though it’s a Hotel in Namba, Osaka, Japan… disappointing…

    The Room wasn’t particularly inexpensive, so I had certain expectations. The Room was reasonably clean and well maintained, but when we ordered in-room dining, the selection was quite limited. The staff didn’t leave a bad impression, but phone support wasn’t very smooth because their Japanese wasn’t fluent.\nWe also had dinner at the Japanese restaurant, and it seemed there were hardly any Japanese staff. We ordered a course meal, but they appeared to have forgotten the soy sauce for the sushi; we had to ask before it was brought over.\nThe staff’s attitude wasn’t bad overall, but it felt like staying at a lower-tier Hotel abroad.

  • 4.00
    4MATIC

    One of the best choices for sightseeing in Osaka.

    As this was our first stay in Osaka, the Hotel’s location was perfect for us. It was very convenient for visiting the classic sights around Namba. Even during Golden Week, the Hotel felt calm and comfortable. The breakfast buffet wasn’t crowded or chaotic. The gym and pool were also easy to use and very pleasant. We would like to stay here again when we visit Osaka.

  • 4.17
    それ行けスーパードライ

    Drainage is…

    The shower suddenly lost pressure and turned cold. When adjusting the hot water, it became warm, but then it was too hot. I couldn’t get it to a comfortable temperature. The shower flow was weak, and the drains in both the shower area and bathtub seemed partially clogged, which made the floor around my feet feel unpleasant.

  • 5.00
    かんかま

    It was a truly meaningful and elegant time.

  • 1.50
    スイス太郎

    Poor bathtub drainage

    Due to poor drainage in the Room bathroom, water from the bathtub flooded into the sink and toilet area. The floor was soaked and extremely unhygienic. The staff response was also disappointing, and I do not plan to stay here again.

  • 5.00
    アロハ

    Using the service again after a long time

    My favorite Hotel in every way

  • 4.67
    セルセンクラマジェトレ

    Thank you.

    Thank you for taking care of us on the 20th and 21st. We visit every year for our wedding anniversary, and this year's Room was spacious, relaxing, and offered a stunning view of the park's illuminations right in front of us—it was truly wonderful. On the table, there was a message card and heart-shaped chocolates—a perfect surprise for our anniversary that made us very happy. The chocolates were also delicious. The breakfast offered a variety of Japanese, Western, and Chinese dishes to enjoy; everything was so tasty that we ended up eating too much! The rice ball machine caught my attention—it was fascinating to watch. There were so many filling options available that it looked fun to create original rice balls. Unfortunately, I decided not to try them as I didn’t have room after enjoying other dishes... My husband looks forward to breakfast every year like an excited child; he kept going back multiple times during our stay. These two enjoyable days each year allow us to escape from reality and unwind from all the events throughout the year. Thanks to all the staff who prepared everything and provided excellent service, we’ve added another beautiful memory to celebrate our anniversary. Thank you for creating such a lovely space filled with countless moments of joy! We look forward to visiting again in December 2026 as a couple—we’ll cherish this goal as we go about our daily lives until then. Thank you once again!

  • 2.40
    yyyyyyyyyy

    You may experience a 10-minute wait during check-in.

    Despite no queue, it took over 10 minutes to assist one group, and then they started an unclear procedure without any explanation. We had to interrupt, get the card key ourselves, and go to the Room on our own. No razor provided in the amenities.

  • 4.67
    shinsa

    So glad to be a Diamond Member!

    The room on the 30th floor near the elevator was great. Thank you for arranging a late check-out for the next day. Although most of the guests were from overseas, I’m glad I chose Swissotel as my regular accommodation in Osaka. I applied for a late check-out as I had a reservation starting at noon the next day.

  • 2.20
    ミート4416

    This accommodation is not recommended for Japanese guests.

    For those familiar with hotels in Japan, they might already know and choose not to stay here, as the price and quality do not match at all. The negative reviews say it all. If this were a Business Hotel with affordable pricing, it could be tolerable, but the high price for such poor service is unacceptable. Specifically: - The front desk staff spoke broken Japanese and could not provide proper explanations. There was also a lack of information about things like the minibar or Wi-Fi connection, which caused issues later on. - The porter carried my luggage but did not assist with my companion's luggage until explicitly asked to do so. - Amenities were shockingly low-quality, comparable to a basic Business Hotel level. Additionally, the bathtub was so high that even at 176 cm tall, I needed to use a provided step stool just to get in—this was truly surprising. This hotel is clearly not designed for Japanese guests or those accustomed to Japanese standards of service. If you are used to Japan’s hospitality standards, I strongly recommend avoiding this place altogether. Please read the negative reviews carefully; only those who still wish to go despite them should consider staying here!

  • 4.83
    ぽこかすみ

    The pajamas had an unpleasant smell, which was disappointing.

    The location is excellent, directly connected to the Nankai Railway. It seems to be geared towards inbound travelers, offering more of a Resort Hotel atmosphere rather than a luxury city hotel. The breakfast buffet is of high quality. However, the pajamas had an unpleasant odor—possibly due to poor washing methods or being left unused for too long—which made me stop using them. Other than that, everything was great.

  • 2.00
    べすとのまま

    Hotel for Foreign Guests?

    We apologize for any inconvenience caused during your stay. There was no explanation provided for connecting to Wi-Fi, only a single sheet of paper at check-in. More detailed instructions on using the elevator and other facilities would have been appreciated. This experience was among the least satisfactory compared to previous stays, including the club lounge service.

  • 5.00
    アロハ

    My Second House

  • 2.17
    hidemasahina

    A bit disappointing!

    The bathroom only had a shower booth with a bathtub placed inside?! Very inconvenient!! There were no spare rolls of toilet paper. The most disappointing part was being told at check-in that, as a Diamond member, I could enjoy the late check-out benefit. However, on the day of check-out, I received an internal call asking, "Your check-out time has passed; what would you like to do?" When I explained about the benefit and mentioned that it had been approved the previous day, they simply responded with: "Oh, is that so? It's fine then! Sorry about that!" A more appropriate response would have been: "We sincerely apologize for this oversight." This experience made me feel it lacked first-class service.

  • 5.00
    ガーベラン

    Spacious and provided a comfortable night's sleep!

    First-time stay. Chose a higher-priced Room for a special occasion. The Room was clean and comfortable, allowing us to relax with peace of mind. Each Facility and amenity had a luxurious feel, making the experience enjoyable. The staff provided excellent service; even non-Japanese staff were polite and kind. When we asked about how to use the shower in the Room, they promptly came to assist us.

  • 4.50
    葉山町のおばさん

    I chose this accommodation in Osaka.

    We stayed in two rooms with our large family to support the Osaka Marathon. The hotel, located above the station, was incredibly convenient for everyone coming from different places. Since we are all sauna enthusiasts, we were glad to have chosen this hotel with a sauna (including a cold bath), unlimited towel use, lounge access, and late check-out as perks. The fresh cream cake during tea time at the lounge was delicious. Unfortunately, we couldn't visit the lounge in the evening. However, I highly recommend having breakfast at the top-floor restaurant with its stunning views. The night view from our room was also beautiful. After checking out, thanks to its great location, we could leave our luggage and explore Namba on foot. We would love to make this our regular accommodation in Osaka!

  • 4.80
    セルボーン

    Directly connected to Nankai Namba Station

    Used as a base for climbing Koyasan and Choishimichi. The Room is spacious and comfortable. The convenience of having Namba Station right there when you go down is an irreplaceable attraction.

  • 5.00
    アロハ

    Satisfaction

    Lively yet calming. This balance seems easy but is difficult to achieve.

  • 4.50
    一休利用者a

    Overall, the staff is great!

    I stayed on the Executive Floor. Check-in was at the reception on the third floor. While waiting in line, a male staff member approached, confirmed whether I was checking in or out, apologized for the wait, and engaged in casual conversation, making me feel attended to rather than ignored, which was very pleasant. The staff at the Executive Lounge were also cheerful and hardworking. Although many of the staff were foreigners, they spoke polite Japanese (and impressively fluent Kansai dialect!). I enjoyed reading a book in the lounge, and during cocktail hour, there was a variety of cold and hot snacks, alcoholic beverages, and soft drinks available for self-service, which was great. The Old Fashioned cocktail was presented in a bottle, which was a nice touch. The Room was compact, and I was slightly concerned about the smell inside, but they promptly brought an air purifier and humidifier (properly cleaned and filled with water). Due to eco-friendliness, there was no fresh coffee in the Room, but when I contacted the service desk at night to request milk for my tea, they kindly brought some. I found this to be wonderful and was very satisfied. I used the pool in the morning and evening, and it was perfect for a leisurely swim. The water temperature was around 31-32 degrees, not too cold, and not too hot even during exercise. There was no strong chlorine smell or stuffiness typical of pools, and a staff member passed by every 30 minutes to tidy up towels, chairs, and tables. The gym I used in the morning was more equipped than I expected, and I was very satisfied. It had weights, treadmills, a stretching space, and a mini studio (where a foreign man was doing jump rope exercises). The stretching space had various items like a pelvic trainer, bands, and stretching goods, making it a rare and excellent gym that even fitness enthusiasts would appreciate. The women's spa area was small but had a sufficient bath, cold bath, and high-temperature sauna. There were plenty of amenities, towels, and bathrobes, and the staff entered discreetly with pleasant greetings to collect trash and clean. It was wonderful that even foreigners spoke polite Japanese with a smile. For breakfast, I chose the restaurant buffet on the 36th floor. The Swiss muesli and oatmeal were warm and delicious. The gelato was also of high quality. I would love to use it again. I support them.

  • 5.00
    葉卓金

    Hello !! The Room is very clean and comfortable!! Cheers, Kenneth

  • 5.00
    jisen

    At the BAR,

    We enjoyed a very delicious dinner. After that, we went to the BAR, were guided to our seats, and enjoyed the night view. However, we were unable to place a drink order and were left unattended. At the nearby reception, the staff seemed to be enjoying a lively chat... Unable to order anything, we returned to our Room.

  • 4.33
    セルセンクラマジェトレ

    I stay every year at...

    I stay every year at this time. As Christmas approaches, it is difficult to make a reservation, so I made a reservation quite early. Even so, I was surprised at how few rooms were available. The room felt much smaller than last year, but I was glad to be able to stay. The illumination at the parks was beautiful, and it was a room where I could fully enjoy the Christmas atmosphere. I was very grateful that the staff I passed by responded immediately even when I made unreasonable requests. The breakfast menu was abundant, and everything was delicious. The omelet from the live kitchen was especially fluffy, warm, and very delicious. I was able to create another memory. Thank you. I would like to stay again in December 2025. Thank you very much.

  • 1.67
    　46

    IKYU Benefits

    Due to the scheduled online meeting until early afternoon the next day, I was able to take advantage of IKYU's benefit of late check-out until 2 PM. Since I was expected to arrive late at night and had to travel the next day, I decided to use this service. Particularly, late check-out was a non-negotiable condition, so I requested it over the phone after making the Reservation. However, it was not noted during check-in, and when I mentioned it on the spot, I was assured it would be accommodated. Despite this, I received a call from the front desk shortly after 12 PM, stating that the check-out time had passed. The check-out process was handled in a business-like manner as if nothing had happened. Additionally, when I tried to access the Wi-Fi as a guest according to the instructions received at the front desk during check-in, I was unable to log in due to an invalid login message. Even after contacting customer service, I received the same explanation as the front desk. After trying various methods, it seemed that registration was required to use the service. Moreover, although the IKYU site mentioned that bath amenities were available, they were not provided. Both the front desk and breakfast venue staff lacked smiles and were far from hospitable, making the stay disappointing given the aggressive pricing.

  • 3.67
    丸丸丸フミー

    It was my first time...

    It was my first time in Switzerland, and it was a special staycation with an important person. Our room was upgraded. Overall, we were satisfied. However, every booth seemed busy, perhaps due to a lack of staff? The staff spoke Japanese. It was above the Review score, but we didn't go to the pool. There were many foreigners, and it seemed like there were hardly any Japanese staff. The Japanese bell girl was wonderful and had a great attitude. The pleasantness when calling from the room was unmatched by other Hotels. There are wonderful aspects and areas that need improvement. We were very satisfied with the Room and meals. The 2000 yen rank service from IKYU was helpful. We will visit again!

  • 2.60
    マーカツ

    Simple Hotel

    More than 90% of the guests are foreigners. Footsteps from the room above are constantly audible, and earplugs are needed for sleeping. The toilet is next to the bathtub, making it inconvenient to use. If this room costs 60,000 yen per night, it would have been better to choose another Hotel.

  • 2.50
    ドルボス

    Hmm~

    I have stayed several times, but this time I chose the club floor. To be honest, it would have been better not to choose the club floor. You can rest in another café instead of the club lounge, and there are no special services. No matter how many times I contacted Swiss Service, I couldn't get through, there are no cosmetic amenities, and the shower is broken. Honestly, I don't think it's necessary to pay the high Accommodation Fee. I stay here when I have business at Takashimaya, but next time I think I'll choose a regular Room or another Hotel. It was disappointing for a five-star Hotel.

  • 5.00
    natumikang

    It was a very wonder...

    It was a very wonderful hotel. The access was good and convenient for sightseeing, the view from the room was great, and I was very satisfied with the comfort.

  • 4.00
    shinsa

    I had breakfast at t...

    I had breakfast at the center for the first time. It was nice because it wasn't too bright, but the image of an inbound hotel became even stronger.

  • 3.00
    キャビアスパゲティ

    Hotel with international standards?

    Originally, I had a reservation for 8/30, which was affected by Typhoon No. 10. Since the Shinkansen was suspended and I couldn't travel from Tokyo to Osaka, I called the day before to request a cancellation. They told me to handle it through IKYU since it was a reservation made via IKYU. When I inquired with IKYU, they responded that it's up to each hotel to decide. Upon contacting the hotel again, they said that if I obtained proof from JR that the Shinkansen was suspended and submitted it, they would consider whether or not to cancel. Despite everyone in Japan knowing that the Shinkansen wasn't running, this was their response. In the end, although there were no cancellation fees incurred and I could cancel my reservation, their response didn't seem like one from a Japanese hotel. I had another business trip scheduled for Osaka starting on 9/3 and needed to move from Nankai Namba Station the next day; hence stayed at the same hotel above the station. At check-in time there were no other guests waiting at the counter; however despite noticing me waiting for check-in neither did any of white foreign staff nor Japanese staff who noticed me say anything until prompted by myself saying "check-in". The process proceeded without even one smile during interaction making this worst experience ever encountered among hotels stayed so far.

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