รีวิวและความประทับใจจากผู้เข้าพักที่ The Westin Tokyo

(โตเกียว/Ebisu Garden Place) [ทั้งหมด 445 ห้อง]
คะแนนรวม
3.50
(11)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.91
  • สิ่งอำนวยความสะดวก
    3.27
  • การบริการลูกค้า
    3.45
  • อาหาร
    4.00
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.36
  • ความพึงพอใจ
    3.27
  • 2.83
    たゆこた

    Issues with the restaurant staff.

    Arrived by car and was instructed to pull up to the entrance, but I had to stop and unload my luggage myself before a bell attendant finally came. I realized this place doesn’t even say “Welcome.” The Hotel is generally clean, but when I got into the bathtub, seeing the drainpipe under the sink was a letdown. Breakfast was satisfying in both quality and quantity, but they won’t give you wet wipes unless you ask. The next day around 3:30 p.m., I went to the lobby lounge for tea and was told the next available seat would be around 7:30 p.m. When I asked if there was anywhere else for a quick tea, a staff member said, “Maybe it’s available on the 22nd floor?” When I asked them to confirm, they said they couldn’t answer accurately because they were looking at a tablet, and instead recommended the counter on the terrace next door. I headed there thinking it was the entrance area, but even when staff made eye contact with me, no one guided me or spoke to me. The staff member who had given directions just watched from afar. In the end, it turned out the entrance was in a different place. They told me it would close temporarily at 4:00 p.m., with an obvious “You’re coming in now?” attitude. No matter how impressive the facilities are, this Hotel is an example of how people can ruin its impression. I wanted an escape from everyday life, but this Hotel disappointed me. If anything, they should go learn service from Peter Luger nearby.

  • 3.33
    ひろみん107624

    Casting not available.

    Although part of the Marriott Group, it was very disappointing that casting (Netflix or YouTube) was not available as the TV was not connected to the internet.

  • 4.00
    ルーシー大好き

    The exclusive lounge was excellent.

    Upon check-in, the restaurant was fully booked, so we decided to use the evening cocktail service at the exclusive lounge on the 22nd floor. The menu was not only rich in variety but almost comparable to a buffet. The view was stunning, and we didn’t feel the need to visit the restaurant.

  • 4.40
    蜜璃

    Had the best birthday celebration!

    This was my first time staying at the accommodation. With Christmas approaching, a luxurious tree was displayed at the entrance, which lifted my spirits. I brought a cake to celebrate a birthday, and the front desk kindly kept it for me during check-in. Later in the evening, they delivered it to our room at our preferred timing. Plates, cutlery, a lighter for candles, and even a full bottle of sparkling wine from the hotel were perfectly chilled in an ice bucket—everything was impeccably prepared! I was deeply moved by this level of perfection. When I asked if I could keep using the plates and cutlery for breakfast the next morning, they provided new ones instead—such thoughtful service left me even more impressed. Even late at night, staff members delivered everything with warm smiles; I am truly grateful to them. Although an upgrade wasn’t possible due to weekend crowds, they kindly changed our room to one with a view of Tokyo Tower. The courteous service from all front desk staff gave me peace of mind—truly what you’d expect from The Westin Hotel! It’s definitely an accommodation that makes you want to return again. My friend celebrating their birthday was also delighted—it turned out to be an unforgettable experience! Thank you very much!

  • 3.00
    ベビーユーザー

    I wouldn't say it's unpleasant.

    There is no expectation for an upgrade as part of the Diamond Member benefits. Despite requesting benefits via email at the time of reservation and by phone before check-in, there has never been an upgrade provided. On one occasion, assigning a room on the Tokyo Tower side was explained as an upgrade, which was surprising. While it would be understandable if room orientation affected pricing, the definition of "upgrade" seems to differ here. It might be better not to display such benefits. This time as well, I made a reservation early and requested a high floor; however, during check-in (CI), I was told that reservations were full and was assigned to the 7th floor—significantly lower than my home apartment building. While I understand that upgrades and similar requests are not guaranteed, considering the timing of my reservation, it is unclear how guest prioritization works. When I mentioned these points during CI in a non-complaining manner, they listened sincerely but left me with no expectations for improvement in the future. The L'Occitane amenities offered as part of Diamond Member benefits are budget-friendly items. Additionally, there were no message cards or other thoughtful touches; overall simplification stood out. As stated above, none of this caused discomfort or dissatisfaction. Given rising hotel prices in Tokyo, this level seems reasonable for what you pay. On a positive note: The adjustable angle on the TV monitor is appreciated!

  • 4.20
    szyuris

    Full of Christmas spirit!

    I decided to stay at The Westin for Christmas this year. The Christmas decorations in the lobby were stunning and instantly brought the holiday spirit! The train around the Christmas tree was also adorable. Most of the guests seemed to be from overseas. The front desk service was smooth and efficient. The room was stylish and clean, though I found it slightly inconvenient that there wasn’t a place in the shower booth to put personal items like cleansing products. However, I appreciated having an iron and ironing board in the room! It was great to quickly prepare my clothes for the next day myself.

  • 4.00
    lily0707

    I had a relaxing tim...

    I had a relaxing time with my daughter. Although there was an issue with the restroom, it was promptly addressed, which was appreciated. We had breakfast at the club lounge, and everything was delicious. The attention to ingredients and preparation was evident. I am considering visiting again to enjoy the wonderful meals.

  • 4.60
    けーたん9015

    It was comfortable.

    I stayed here after a long time, and the Room was clean. The Room is spacious enough to open suitcases for two people. The table is also large and convenient. It takes a little time for hot water to come out, and it's an older type with separate faucets for hot and cold water, which was disappointing. I think it would be better if morning newspapers were distributed.

  • 2.33
    tcmr

    There are other good Hotels.

    Honestly, I don't think the price matches the value. I stayed in a suite and was quite satisfied with the renovated room and lounge snacks. However, even for a suite, check-in is at the general front desk, the pool requires an additional fee, and the minibar is not complimentary—services that fall short compared to hotels in a similar price range. The reason I chose this hotel despite these issues was because of personal memories tied to Ebisu and my plan to propose there. I arranged a proposal plan with the hotel staff beforehand, but due to miscommunication on their part, it did not go as planned. Recovery efforts were slow; it took two urgent emails and phone calls before they finally prepared everything properly. Although they apologized sufficiently, I couldn't carry out this once-in-a-lifetime moment smoothly or pleasantly. Additionally, there were other concerns such as difficulty checking reservations, name errors on records, and housekeeping doors left open. For those considering accommodations in this price range, I would recommend exploring other hotels instead.

  • 2.40
    lovemary

    Advance payment by credit card requires attention.

    I had made a reservation with a credit card payment in advance, but at the front desk, I was told it was a local payment, and I settled the bill. As a result, I ended up paying twice. Please be careful if you use pre-payment. I informed the front desk about the pre-credit card payment, but with a simple "No, it's a local payment," I thought it was my misunderstanding and settled at the front desk. I stayed in August, but it was discovered in October, and I was contacted by phone. Well, it's disappointing with just excuses. I think it would be better to have such exchanges documented or left in emails. There was no contact about whether the procedure was completed afterward, which is again disappointing. I think it is wise not to use pre-payment at this hotel. It was a good lesson this time.

  • 3.67
    うみとおんせん

    The bath was disappointing, and the selection in the lounge was also lacking...

    I was looking forward to the Westin Club Lounge. For breakfast (7:00-10:30), there was porridge which was good for my wife, but I wanted curry. During afternoon tea (14:00-16:00), I was working, so only my wife used it, but it seems the sweets were delicious. She wanted sandwiches. Having potato chips and tortilla chips was great for a change from the sweet items. The evening cocktail (17:30-19:30) consisted of snacks that went well with alcohol, but there was also bread, and since we don't eat much, we were full. In this case, we would have been happy if there were small omelets or spaghetti. The shower was difficult to use as it was a type where you pull a round dial to get hot water and push it to stop. The dial to fill the bathtub was also difficult to adjust between hot and cold water, and the faucet got hot, which was dangerous. My wife, who has bad legs, said the wide edge of the bathtub was hard to step over. I thought the water would drain with one push, but it seemed to close immediately unless you kept pressing the button. Was it broken? The hairdryer was difficult to use. I wanted a chair in the shower room, and when I asked, they brought one, but I also wanted one in front of the washbasin. I think it would be helpful if it were permanently installed. All the staff were kind, but there were differences in responses depending on who I asked. If I have the chance, I think I will stay again.

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