รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Osaka

(โอซาก้า/หน้า สถานีโอซาก้า) [ทั้งหมด 562 ห้อง]
คะแนนรวม
3.87
(20)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.90
  • สิ่งอำนวยความสะดวก
    4.00
  • การบริการลูกค้า
    3.90
  • อาหาร
    3.93
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.80
  • ความพึงพอใจ
    3.70
  • 3.80
    トラベラーズ ウォッチ

    A consistently reliable Hotel

    This Hotel has been here for a long time compared to others in the area, and I like it because the Room has a calm, relaxing atmosphere. However, it is disappointing that the bathroom and toilet do not drain well.

  • 5.00
    ムーミンねーさん

    We had a great time.

    I made a Reservation so the kids could enjoy the pool. After afternoon tea in the lounge, we headed straight to the pool, and after plenty of fun, we enjoyed a delicious meal during cocktail time. After that, they had a great time playing capsule toy machines at KITTE Osaka. The next morning, they ate a hearty breakfast and were back to enjoying the pool early on. All of our requested items were prepared as well, so we had a very comfortable stay. Thank you very much.

  • 3.40
    よしyosiさん

    I have stayed at var...

    I have stayed at various Hotels; the Room was decent, but I was surprised by the limited amenities and the poor water pressure in the bathroom. It may have been because it was crowded at check-in, but the service was not very good either. I stayed during the Obon holidays with my children who live in the Kanto region, and it was a bit disappointing.

  • 1.50
    ニシ545

    We do not recommend the Japanese-style room.

    We stayed as a family of four, so we chose the Japanese-style room. The floor futons were thin, and the next day everyone had back and body pain. A bed is definitely better. The price is high at over 150,000 yen, but the satisfaction level felt like the lowest rank. There was also nowhere to hang used towels. The entrance area is small and doesn’t feel upscale. It’s the same as a standard Western-style room. It’s clear that little effort has been put into the Japanese-style room.

  • 5.00
    りおちゃんマン24

    Thank you very much.

    This was my first stay at Hilton Osaka. The hospitality and service were truly what you would expect from Hilton—polite, attentive, and thoughtful—so I had a very pleasant stay. The Room was spacious, clean, calmly furnished, and very relaxing. Also, if you check the route from Osaka Station or Umeda Station to the Hotel in advance, it’s convenient that you can get there with hardly getting wet even on rainy days. With its great location as well as a comfortable Room and courteous service, it was a Hotel where I felt comfortable throughout my stay. Thank you very much.

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  • 4.33
    けんママ

    Breakfast

    The takoyaki was cold, which was disappointing.

  • 3.00
    DRESSING

    A Disappointing Day

    Insufficient explanation at reception. The elevator did not respond to the key card, so I could not go to my floor and had to return to reception to have it reset. At breakfast, I was directed to a seat that had already been assigned to someone else, but there was no apology. Perhaps this Hotel mainly caters to inbound guests, but the staff’s attitude was unpleasant.

  • 3.67
    今回で沖縄に31回目！

    Thoughts from My First Stay

    This was my first stay. First, I had to wait a reasonable amount of time for both check-in and check-out. Even though the reception counter was open, there were no staff present, which made me think, “Huh?” The Room itself felt clean. The only thing I noticed was the loungewear: although it had been washed, it wasn’t ironed, so it was wrinkled overall. I had breakfast and went to the egg station. When I asked for a fried egg and scrambled eggs, I was told that both were placed over there and to take them myself. I understand that, but I didn’t want to eat a cold fried egg—and I wanted one cooked sunny-side up with a runny yolk—yet my request was dismissed very bluntly. I understand that some sustainable measures are being implemented in places. However, I believe responding to guests’ requests to some extent is also part of Hotel service—especially since we are paying high rates and looking forward to enjoying the service in return. For those reasons as well, I can’t give a high rating.

  • 4.17
    Backpacker1969

    High quality, excluding the breakfast buffet.

    As expected of the Hilton brand, the room size, decor, and Facilities such as the bath and toilet, as well as the amenities, were all appropriately well appointed. However, it was my first time in my life staying at a Hotel of this class and having to wait more than ten minutes for breakfast. Also, the buffet layout was problematic—some items were placed so low you had to bend down to reach them, and others seemed difficult to access for shorter guests. Combined with other factors, this created long lines just to get food. The staff also seemed unable to move around easily, creating a negative cycle. Rather than simply being a busy time with many guests arriving at once, it felt like flaws in the food placement caused bottlenecks and delays in serving themselves, ultimately reducing turnover. Since the staff were polite and clearly doing their best, it was disappointing to see.

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  • 4.17
    AzAt

    Excellent Breakfast Buffet

    Check-in was after 9 PM for a one-night stay, so it wasn't very relaxing, but I enjoyed the breakfast buffet.

  • 3.40
    Spring Wind

    Honestly disappointing

    After finishing a meeting and arriving exhausted at the Room, I found that the coffee provided was instant. This was the first time I encountered instant coffee at a Hotel where I paid over 50,000 yen per night. Additionally, the mineral water was in a bottle, and the quality of the provided shampoo and other amenities was not satisfactory. While the location near the JR station and the Osaka Expo might be contributing to its popularity, it was simply disappointing.

  • 4.17
    Goske.com

    The hospitality serv...

    The hospitality service was excellent, as expected from Hilton, with attentive and thoughtful care. If you familiarize yourself with the route, you can reach the Hotel from both Osaka Station and Umeda Station without getting wet in the rain. The guest room was clean and had a calm atmosphere, allowing for a relaxing stay. Breakfast offered a wide variety of delicious options.

  • 5.00
    桃色翔子

    Smoking is no longer...

    Smoking is no longer allowed in the Room, so I don't think I will use it again. The faucet at the sink was wobbly and difficult to use.

  • 2.50
    坪井

    I stayed in the Suit...

    I stayed in the Suite Room. The room was clean and well-maintained, leaving a good impression. However, the hospitality aspect was lacking. On the table in the room, there were fruits (apple, banana, kiwi) provided, presumably for guests to enjoy freely. Yet, instead of a proper fruit knife, a toy-like knife was provided, which left me puzzled about their intentions toward guests. The amenities were also underwhelming. Additionally, I could not check in or out at the lounge area. Overall, it was a disappointing experience. Perhaps returning to basics and re-evaluating would be beneficial as it felt like an unremarkable Hotel overall.

  • 3.00
    bts大好き

    Bath

    The shower angle cannot be adjusted, causing water to splash toward the toilet, so we had to wipe it with a towel.

  • 2.50
    saiyo

    Unfortunately

    I used it for the first time in a while, but the service and other aspects had significantly declined compared to before. It has turned into a below-average Hotel, which is disappointing.

  • 5.00
    ダブルボーダー

    I had a comfortable stay.

    Since the checkout was at 12 o'clock, I was able to spend my time leisurely. It was very comfortable. Thank you very much. The chocolate muffin available at breakfast was delicious, and I wanted to purchase it. I couldn't find it, so I assumed it wasn't for sale and gave up. I will use your services again. Thank you in advance.

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  • 4.00
    しがりな

    Reliable service and environment

    It had been a while since my last visit, but I was very satisfied with both the service and the Facility. I plan to use it again.

  • 5.00
    @マーク@

    This is my fourth time, and it's wonderful.

    As always, the staff's response was wonderful. I appreciate their willingness to accommodate my bedding request. We stayed for our wedding anniversary and received a lovely gift, which made our stay very pleasant. We will use your services again.

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