รีวิวและความประทับใจจากผู้เข้าพักที่ InterContinental Tokyo Bay, an IHG Hotel - 4หน้า

(โตเกียว/ทาเคะชิบะ) [ทั้งหมด 330 ห้อง]
คะแนนรวม
4.42
ดี (134)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.43
  • สิ่งอำนวยความสะดวก
    4.34
  • การบริการลูกค้า
    4.43
  • อาหาร
    4.45
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.39
  • ความพึงพอใจ
    4.48
  • 4.83
    MASAKI4129

    The night view was amazing.

    Afternoon tea at the 20th-floor club lounge, then relaxed in the room before enjoying light snacks during cocktail time back at the lounge. Despite the holiday, the club lounge wasn't crowded, allowing us to enjoy a leisurely meal by the window with a view of the night scenery. It would have been perfect if there were just a few more types of dishes. But since it's included in the accommodation fee, it's hard to complain. The plan included bringing a cake to the room, and the sweet sparkling wine that came with it was easy to drink, so even though we don't usually drink much, we finished a half bottle between the two of us. The cake was also delicious. Being on the bayside, the daytime view and night scenery were both wonderful, and this level of service at this price is rare, so I would like to repeat the experience. I was truly surprised at how quickly time passed.

  • 2.33
    neozion

    The quality of the lounge is low. The facilities are old, and the plumbing was dirty. It is not the quality expected for over 100,000 yen per night.

  • 3.50
    かめさまかみ

    Club Lounge Stay

    This was my second stay. As expected from the Intercontinental Group, the overall stay was comfortable, but I had some concerns about the service in the club lounge. During check-in, I was having afternoon tea, and although there was still jam left on the plate and I was about to eat it, it was almost cleared away without asking. I would have appreciated a simple question like, "Are you still using this?" Additionally, during cocktail time, the same staff member cleared away forks even though there was still food on the table, and another staff member cleared away snacks that were still being eaten, which left me dissatisfied with the service. The room linens and other amenities were very user-friendly and excellent, and everything else was very good, but the service aspect lowered my satisfaction, which was very disappointing.

  • 3.83
    らんにんぐ好き

    A decent hotel

    I booked a spacious river view room because there was a special deal available. The view from the room was very nice. Although some time has passed since the hotel opened, and there were some aspects of the room and overall hotel facilities that were a bit concerning, the room was kept clean. One thing that bothered me was the distinctive smell I noticed as soon as I got off the elevator on the guest room floor. The same smell was present in the room, and it was quite noticeable on the first day. It was a smell that made me wonder if it was cigarette smoke, and it was not a pleasant scent. This was a significant negative point and dampened my mood. The service from the staff was generally good, but nothing particularly memorable. I think it's an ordinarily good hotel and I don't have any specific complaints, but when considering everything, I'm not sure if I would visit again.

  • 5.00
    CBAもも

    Thank you for the wonderful presentation!

    I used this place for my partner's birthday. I brought in a present the day before, and with their cooperation, the present was placed in the room when we checked in, creating a surprise. It was a great success, and my partner was very happy, making it a wonderful memory. Thank you very much.

  • 5.00
    boots01

    I was able to relax.

    This is my second stay this month. The view from the room was great, and the room was clean and relaxing. The staff I encountered at NAGOMI and the lobby were pleasant, and I would definitely like to visit again.

  • 2.67
    Ｐ948

    I stayed in room 1622, and...

    The Nagomi Plan has improved, especially the dinner, which is now excellent. That's why it has become more crowded. Now, about the room, 1622, the only issue is the cleaning of the bathtub. There were two prominent streaks left at the waterline. They are not visible to the eye, but when touched, they are distinctly rough. It's quite off-putting. I suspect that someone not accustomed to soaking in a bathtub, perhaps a foreigner, did the cleaning. Please spare us; this bathtub is deep, long, and perfect for soaking, so I always use it, but encountering this suddenly is quite a letdown. It's noticeable to anyone who touches it. Please be thorough. That's all, I hope it will be improved by the next time.

  • 4.17
    ジジちゃん

    I made a reservation...

    I made a reservation looking forward to the night view. Since it included lounge access, I was able to enjoy the night view from both the room and the lounge. The afternoon tea had a large quantity, and I wanted to enjoy it leisurely in the room, but it wasn't possible, and I wished I could take it back to the room. I enjoyed the cocktail time at night. The room was kept clean, but around 9 in the morning, there was some noise from the floor above, maybe cleaning? It bothered me a little.

  • 3.33
    ヨッシー10

    The view from the window is amazing.

    The view of the Sumida River was very nice, and the sweets and meals in the lounge were good, but the smell from the drain was very strong and unpleasant. Without that, it would have been a very good stay.

  • 4.50
    ドラドラッコ

    Wonderful view

    It was a wonderful holiday with an open view from the Sumida River to Tokyo Bay, including the Skytree. The pajamas were too large, so it would be nice if smaller ones were available for rent.

  • 5.00
    boots01

    I was refreshed.

    The room was very clean and the view was amazing. The food and service at the NAGOMI Lounge were very pleasant, and I was able to completely refresh myself. It's a hotel I would like to visit again.

  • 4.50
    かめきち8919

    An elegant stay with a view of the Rainbow Bridge

    I made a reservation because it was reasonably priced during the Ikkyu time sale. We were upgraded to a better room, and each staff member was attentive, making it a pleasant stay. The breakfast was also excellent, but they cleared everything away so quickly after the last order that I almost forgot to get dessert. The service staff were wonderful, so I thought it would be great if they could coordinate with the kitchen staff to give a heads-up before clearing the dishes.

  • 4.67
    シュンシュンタロ

    Operation Proposal

    The courteous and attentive service was wonderful. The proposal was a great success, and I was very satisfied!

  • 2.80
    Ｐ948

    Jr. Suite

    I used the Jr. Suite for the first time in a while. The window side has been tidied up, so it feels more spacious than before. Being the room closest to the canal, the view is excellent. The morning bath is especially wonderful, and you might even get a tan in the morning. However, it might be tough for those sensitive to noise. A large ship bound for Hachijojima departs at 22:30, but the noise from forklifts loading cargo starts more than three hours earlier. In the morning, forklifts are busy moving containers to another ship, which is quite noisy. Also, sunlight comes in through the gap under the room's curtains, making it bright. It's hard to oversleep in this room. The position of the trash can bothers me; it's surprisingly inconvenient. The shower booth is spacious and nice, but the floor becomes slippery when wet, which is worrisome. It gets even more slippery when soap flows, so unless a handrail is installed, someone might get injured eventually.

  • 1.83
    にわーど

    I had high expectations, but the hospitality was particularly disappointing.

    I am sharing my experience to serve as a reference for those considering staying here, as my recent stay was extremely disappointing. I have a deep affection for the IHG group, especially InterContinental, and I enjoy weekend stays even near my home. I have been very satisfied with their hospitality and have enjoyed the services as a paid IHG Ambassador member (approximately 30,000 yen per year). This was my first stay at Tokyo Bay, and I had high expectations. However, a super typhoon was approaching, and it was anticipated that the Shinkansen of JR East, Tokai, and West Japan would be suspended. My stay coincided with this suspension period, and since I had Shinkansen travel and unmissable work after the holiday, I requested a change for part of the period. Unfortunately, the response from the reservations department was that until the suspension was fully confirmed, cancellation fees would apply according to the cancellation policy, and even if the suspension was decided, if the decision time was after noon on the day before checkout, cancellation fees would still apply. At the time of contact, the possibility of planned suspension had already been announced, but I was told that even if it became difficult to return home and I needed to leave the day before checkout, cancellation fees would apply depending on the time. Moreover, the explanation was given in a high-handed manner without any words of concern for us regarding the impact of the typhoon. I understand the necessity of a cancellation policy, but many hotels have been flexible in situations of natural disasters or force majeure. The purpose of staying at a five-star hotel is often to enjoy special occasions or extraordinary experiences. This time it was a typhoon, but I assume the same response would apply in situations like earthquakes, sudden illness, or family bereavement. In the end, the planned suspension was announced, and I was exempted from the cancellation fee, but I was very anxious about the possibility of incurring a fee if it had been announced a few hours later. I was satisfied with the staff's response in the club lounge, but the manager's response in the reservation change department was very high-handed, wasting a lot of time from the morning, resulting in a disappointing stay. With such a response, it becomes difficult to enjoy a hotel stay, and I feel that a business hotel would suffice. There are no facilities like a pool or spa, and the food in the club lounge, especially breakfast, was lacking. Above all, due to the response mentioned above, I have no choice but to recommend other hotels in Tokyo.

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