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Thank you very much for your hospitality the other day; we had a very comfortable stay. Thank you for preparing a congratulatory card in the Room to celebrate my child’s acceptance. It was an unexpected surprise, and they were truly delighted and still have it proudly displayed. With sincere appreciation for your thoughtful kindness, we are considering visiting again at the end of the fiscal year. We look forward to staying with you again.

Both dinner and breakfast were served via room service; they were colorful, plentiful, and delicious. From check-in to check-out, all staff members greeted us with smiles throughout our stay, making it comfortable and enjoyable. I am truly grateful for this experience—thank you v

This is my favorite Hotel, and I have stayed here many times. This time, I accidentally forgot to make a request in advance, but the staff remembered the item I had asked to borrow before and had it properly prepared at check-in. I was truly happy with their thoughtfulness in remembering me, and I was deeply impressed by the warm hospitality of everyone at the Hotel. No matter how many times I visit, I can always relax and feel at ease—this is a very special Hotel for me. I would love to stay here again in the future. Thank you as always.

The bathroom and toilet were separate, and the view of Kobe’s downtown from the bath made it feel like a semi-open-air bath—it was truly wonderful! There was no noise at all, so it was very quiet and I could relax comfortably. Breakfast was on the top floor with an amazing view, and I felt great lounging on the stylish sofas! The Chinese rice porridge was delicious, and I was happy there were lots of side dishes to go with it. Having roast beef in the morning also felt luxurious—absolutely fantastic. With direct access from the station and an affordable supermarket right below the Hotel, everything was convenient and comfortable.

Hotel Okura Kobe has the dignified charm of a long-established Hotel, and everything—from the outstanding staff to the excellent dining—made for unforgettable travel memories. In particular, it was truly pleasant that the staff greeted us warmly every time we came and went. Although it is a first-class Hotel, perhaps thanks to Kobe being such a tourist-friendly city, we were grateful for the strong value for money and reasonable pricing that never felt overly expensive. I would like to make this my regular Accommodation whenever I visit Kobe in the future. I usually choose Okura properties when they offer good value depending on the dates and city, but even so, The Okura Tokyo has become quite expensive. In that respect, this stay in Kobe was genuinely satisfying.

All amenities were provided, and I really appreciated having extra towels available. I slept soundly for the first time in a while. The location was great, and having plenty of time for breakfast and a relaxed checkout schedule also contributed to such a comfortable stay. All

I stayed here for the first time for my once-a-year baseball game at Hotto Motto Field Kobe. Usually, I check in, head to the stadium, and come back to the Hotel late at night. This time, unfortunately, the game was canceled due to rain and I was very disappointed—but choosing to stay here turned out to be absolutely the right decision. There was so much to enjoy from the 7th to the 18th floors. The staff were also excellent, and I was satisfied with everything.

I often use this Hotel for day-use stays.\nTrue to its name, Spa Vintage, the Facility interiors are stylish and refined. The authentic sauna and cold plunge pool are also excellent, leaving both body and mind refreshed.\nI also love that they regularly offer löyly sessions.\nThe restaurant is highly recommended as well, with a superb location where you can enjoy Kobe’s night views.

It’s a very convenient location, close to Kobe Station and within walking distance of Mosaic and other attractions. I have stayed here every year since it was Crown Palace. In the past, the in-room facilities felt a bit outdated, and I was especially concerned about the plumbing. This time, with the change in management, the facilities have been renewed and I was able to stay comfortably. I usually choose a Plan that includes breakfast, but this time I also had dinner once at the on-site restaurant. Since it has only been about six months since the management change, they seemed short-staffed, and the service felt somewhat lacking. We had dinner as a group of 10, but they said they couldn’t prepare course menus for everyone, so we ordered à la carte instead. The food was very delicious. Breakfast on both mornings was a buffet at the same restaurant, but I felt the selection was slightly limited. The omelet made by the chef was excellent. I would like to stay again next time as well, so I hope to see further improvements going forward.

We stayed for two nights with lounge access! We were completely satisfied with everything—breakfast, afternoon tea, and cocktail time. There were even four types of drinks prepared in the refrigerator. The service was truly attentive, and thanks to you we were able to fully enjoy our first trip sightseeing in Kobe. Thank you very much!