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The staff at the reception were friendly and polite, which made us feel at ease during our stay. Although we hadn’t planned to include breakfast initially, it looked delicious so we decided to add it last minute—and it turned out to be excellent! Both adults and children were v

The room was amazing. The breakfast was also very delicious. However, I was surprised by the step at the entrance of the bathroom in the room. Its proximity to Shirako Station is very convenient. I highly recommend staying at Shirako Storia Hotel. It's a top choice! The front d

I was happy to find a pack included among the amenities. It was also nice to be able to check the availability of tables for breakfast from the Room's TV. Of course, the meals were delicious. It's convenient for shopping as there is a supermarket and a drugstore right next door.

It was a reservation during Golden Week, so the hotel was nearly fully booked, but I was able to use the private bath at just the right timing. The next morning, I also used the large public bath, which was clean and relaxing. The breakfast had a limited selection but was delic

This was my first time staying at Grand Mercure, and both my friend and I were simply amazed by the level of service. After 3:00 PM, the welcome drink bar was almost full, with a great variety of snacks, and drinks ranging from wine and sparkling wine to beer and highballs—we wer