Stesen Yokokawa (Wilayah Gunma) × Penginapan Selesa Untuk Tetamu Yang Memerlukan PenjagaanPenilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun

It was a rainy day, so it was helpful that the Hotel was close to the station. All of the Hotel staff were pleasant and welcoming. For breakfast, I had salad, bread, and soup, and everything was delicious and satisfying. There were board games in the free drinks area, which we enjoyed. It was a great Hotel that I would like to stay at again.

I had been looking forward to my stay at Manpei Hotel, but after arriving I became unwell and developed a fever over 38°C. Even so, the staff were incredibly kind—lending me a thermometer and promptly bringing an ice pack and ice. They also kindly changed all of my meals to room service, allowing me to rest and eat comfortably in my room. Although my long-awaited stay turned out differently than expected, I truly appreciated the thoughtful care and warm hospitality, especially while I wasn’t feeling well. Unfortunately, I ended up spending most of the time in the room this visit, but my husband was very pleased and said the in-room hot spring bath was wonderful. While I wasn’t able to fully enjoy the hotel in perfect health, the kindness of the staff is what stayed with me most. Next time, I would love to return when I’m feeling well and take my time enjoying this historic hotel and its dining. Thank you very much for everything.

Our family of four stayed for two nights. From check-in onward, the Hotel staff were wonderfully welcoming, and we felt comfortable throughout our stay. What impressed us most was the outstanding hospitality of everyone on the team. Not only the person who assisted us at check-in, but also the staff during meals were consistently courteous and attentive. It never felt like formal or scripted service—just genuine care that made dining as a family truly enjoyable. The Onsen was also fantastic, and we were able to relax and unwind at a leisurely pace. Spending two nights together as a family made for a truly wonderful trip. There are many reasons to choose a Hotel—Facilities, location, and more—but what really makes you want to come back is the warmth of the people who work there. We were all very satisfied. When we visit Karuizawa again, we would love to stay here again. Thank you for such a lovely time.

I chose this hotel because my daughter and I wanted to enjoy lots of delicious food together. We were very satisfied with the shabu-shabu and sushi (there were three types). There was also a good selection of alcohol, including beer, sours, wine, and several kinds of sake. The view from the room was amazing, and the open-air bath had an incredible view as well—it felt wonderful. This is a hotel I would love to visit again.

It was a hotel where you could truly feel the unique atmosphere of Karuizawa. Surrounded by trees—including some with autumn leaves—it felt like walking along the tree-lined streets of Karuizawa’s villa area. Just looking at the scenery was relaxing, and it also had a luxurious feel. At night, everything was beautifully illuminated, and we walked to the spa building while enjoying the view. The dinner was thoughtfully crafted and could be enjoyed in a calm setting. The breakfast was also delicious across the board. It’s a hotel that made me want to stay at Indigo again when I visit Karuizawa. Thank you very much.

We stayed with four adults and were able to relax comfortably. Outside the window, we could see trees and the waterfront, surrounded by nature. The Room facilities and location were excellent, and the staff were pleasant and very helpful. There are no dining options on-site, so we ate freely at our favorite restaurants, but for breakfast we bought ingredients at a supermarket and cooked for ourselves. If I had to mention one drawback, there was a persistent cigarette smell—perhaps because outside air is brought in—which was unpleasant; otherwise it felt perfect.