Sekitar Air Terjun Kenangan × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun

The meals were luxurious and delicious, the Room was spotless, and the bath was wonderfully relaxing—there was nothing to complain about. The staff member in charge was very friendly and kind, so we felt completely at ease throughout our two-day stay. The massage was excellent as well; even though the weather wasn’t great, it didn’t bother us at all, and it turned into a truly satisfying trip. Thank you very much. We would love to visit again.

We sincerely apologize for any inconvenience we may have caused regarding our arrival and meals, and we truly appreciate your kind and flexible support. Thanks to you, we were able to relax at ease. Although we arrived exhausted, we were able to refresh properly. We would love to stay with you again.

I stayed here on a solo trip. It is a small Accommodation, but every detail is thoughtfully cared for, and I had a very comfortable stay. Ikebana arrangements were displayed throughout wherever my eyes fell, and I could really feel the Accommodation’s hospitality. The meals—especially the vegetables—were delicious, and since they were served in my Room, I was able to enjoy them at a relaxed pace. I left the Accommodation sincerely thinking, “I want to stay here again!” Thank you very much.

We stayed here as a couple.\n\nWe had been interested in this Accommodation for some time, and after actually staying, it exceeded our expectations. Above all, the milky-white free-flowing Onsen from the source was outstanding, and soaking at a leisurely pace felt truly luxurious. We also enjoyed the private open-air bath together without any worries, which became a wonderful memory.\n\nBoth dinner and breakfast featured carefully prepared dishes that made the most of local ingredients, and we were completely satisfied with both the taste and portion sizes. Everything at both meals was delicious, and we were impressed to enjoy freshly made dishes served piping hot.\n\nThe staff’s hospitality was warm, with thoughtful attention to detail throughout our stay, making it very comfortable. The Room was clean and had a calm atmosphere, allowing us to slowly unwind from everyday fatigue.\n\nThe Onsen, cuisine, and hospitality were all excellent—we were satisfied in every way. This is an Accommodation we would highly recommend to couples looking to enjoy a relaxing Onsen trip.\n\nThank you very much for everything. We would love to visit again as a couple in another season.

I stayed solo and booked the “Tochigi Beef Sirloin Steak Course.” [Entrance & Lobby] It seems to have been renovated, with a bright and stylish atmosphere. [Front Desk] The staff provided clear, courteous explanations, and check-in was smooth. [Room] Spacious and comfortable. The futon was already laid out, which was great because I could lie down right after arriving. Since my Room was on the 5th floor, the view from the window felt open and refreshing. However, there was no bath in the Room, so I couldn’t wash and hang my rainwear after hiking, which was a bit disappointing. [Baths] The service allowing 30 minutes free use of a private open-air bath was excellent. The large public bath feels a bit dated but has a pleasant atmosphere. Note that there is no outdoor bath. [Meals] Dinner service was timely, and the staff were attentive. The menu said “ochazuke or soba,” but plain rice was also available. The Tochigi beef sirloin was tender and very delicious. Salt, wasabi, ponzu sauce, and other condiments were provided so I could enjoy different flavors. I was also happy they had my favorite sake, “Houou Biden.” For breakfast, I appreciated that it wasn’t a typical buffet but served in a kaiseki style. After checkout I realized I had left a shirt in my Room; when I contacted them, they shipped it to me cash on delivery the next day. Their quick response really helped—thank you very much. Overall, this is a highly satisfying Hotel that I can confidently recommend.

We drove from Chiba. As an older couple, we chose this Onsen Accommodation so we could leave at a relaxed pace and truly unwind. It was a wonderful place that exceeded our expectations. The detached Room, the bath, and the meals were all outstanding. The meal included an impressive number of dishes, but each portion was thoughtfully sized, so even we were able to finish everything. The next day, we enjoyed the gentle Onsen three times and headed home unhurriedly. This is now on our list of places we definitely want to visit again.

It was a wonderful Accommodation where we could relax in peace, like staying at a private villa with only two Rooms. The chef’s cuisine was truly delicious—everything handmade with creative touches using local ingredients, beautifully presented and easy to enjoy. We were completely satisfied and enjoyed every dish. The staff also shared lots of great recommendations in Nasu, including tasty bakeries, drinks, and sightseeing spots, which made our stay even more enjoyable. Thank you very much for taking such good care of us. There was an alcoholic drink made with Tochiotome strawberries—I've forgotten the name, but I’d like to look for it next time I visit Nasu.

The riverside open-air bath was closed, but we used the outdoor Onsen reached by going down 300 steps. The staircase is so narrow that only one person can pass at a time. We were told it’s open until 11:00 p.m., but we were worried about our footing at night, so we went in the evening and again in the morning. While soaking, we enjoyed the river’s flow and the mountains, listening to the sound of the water. The stairs were tough, but I truly felt glad we came. The semi-open-air bath down about 20 steps was also wonderful, with a clear view of the mountains right in front of you. The temperature was perfect for me. I didn’t expect much from the indoor bath, but it had large windows and felt very pleasant; there was a jacuzzi, a reclining bath, and a hotter pool where we could relax comfortably. Everyone at the Accommodation was very kind and welcoming. Dinner came in many small dishes. The beef and the meatballs in the hot pot were delicious. Even simple items like the beef sauce, hot-pot broth, and pickles were all excellent. The portions were just right for us as a couple. I think you need to be fairly fit to visit an outdoor Onsen that requires going down 300 steps—but I’m really glad we did. This isn’t about the Accommodation itself, but both the bus driver from Nasushiobara Station and the person at Shiobara Onsen Terminal who explained a map of Shiobara Onsen were incredibly friendly, which made our memories of this trip even better. Thank you very much!

The building isn’t very new. Some areas of the floor feel a bit soft, so please watch your step. I ended up checking in late and called to let them know my expected arrival time, and they kindly waited in front of the Ryokan to welcome me. The dining staff were also courteous, and the food was delicious. The Onsen operates on a rotating schedule, but it’s open 24 hours, so you can enjoy it multiple times. The hallways are quite winding, so it’s easy to lose your sense of direction. The rates are reasonable as well, so I’d like to stay again next time—hopefully without being late—and relax at a slower pace.

It was excellent. The meals were delicious. The Onsen was free-flowing from the source, and the water temperature was just right.

We stayed on August 1–2, 2026! The Room (depending on the Plan, I assume) felt like it could have been a bit deeper and wider, but it matched the photos online. This was our first stay at Taoya as a family of four, including a second-year university student and a second-year high school student. We loved the all-inclusive free drinks (including alcohol) throughout our stay, plus the welcome dessert (the mini Mont Blanc was freshly piped on the spot). At dinner buffet, there were shake salads, freshly grilled and carved steak, and each table had a small burner for mini hot pots. There were also pasta and pizza, and even late-night snacks included in the Plan—everything was excellent in both taste and portion size. Breakfast was also buffet-style with build-your-own rice bowls, grilled fish using the tabletop burner, and freshly baked mini apple pies brought around to each table (they’re seriously piping hot, so be careful when eating). Our whole family was very satisfied. At dinner one night while we were taking a selfie with an outstretched arm, a staff member kindly offered to take our photo—an extra touch that made us even happier. The location was great too: easy access to Momiji-dani Suspension Bridge and the Nasu Highlands area, and Nikko is just over an hour away by expressway. Since it’s in the mountains we were worried about insects, but they didn’t bother us at all—we didn’t even encounter any during an evening walk (to the nearest suspension bridge), at the open-air bath on the 4th floor, or in our Room. The only insect we really noticed was dragonflies flying around the courtyard; little kids seemed to enjoy having them land on their fingers. Personally, I especially liked the courtyard bonfire! Thank you very much—we’d love to come again if we have another chance. (*Menus and types of insects may vary depending on season and timing.)

It was a wonderful Accommodation where we could relax, take our time, and unwind. All the staff greeted us with smiles and guided us efficiently and pleasantly. From the Room window, the Hoki River flowed swiftly, and the sound of the water was quite loud, but we actually found it soothing and it added to the feeling of being on a trip. The Onsen included a large public bath and an open-air bath, and the water temperature was just right—very comfortable. However, depending on where you stand, you may be able to see into the bathroom from the Room window, so those who are concerned may want to be mindful of that. For dinner, they kindly changed a meat dish to a fish dish; my husband, who doesn’t like meat, was very happy, and everything was delicious—we enjoyed great conversation as well. Also, being able to dine in a private room was a plus: it felt more relaxed than in-room dining while still allowing us to enjoy our meal calmly without worrying about others nearby. With an 11:00 check-out time, we were able to take it easy in the morning too—this Accommodation was perfect for my husband and me as we like taking small trips for rest and a change of pace. Thank you very much for your hospitality. We would love to visit again.

We were highly satisfied with everything—the Room, the Onsen, the atmosphere throughout the building, the service, and the meals. Since there were three of us this time, we booked a quadruple Room. Usually the third person ends up on an extra bed, but here it was a proper spacious bed, so we could truly relax. The entire building is covered with tatami mats, so you can walk anywhere barefoot or in socks and feel relaxed as if you were at home. It was also fun being able to choose a colored yukata. In addition, several types of pillows were placed in the hallway on each floor along with pillowcases so guests could choose—this really felt like exceptional hospitality. The process of taking the slope car to reach the Accommodation was enjoyable as well, and everything about how we were guided was smooth—we really felt how good the service was. The meals were delicious and thoughtfully prepared, making them visually enjoyable too. We also had a dedicated staff member who carefully explained that no allergens were included and provided detailed guidance about each dish—their attentiveness was outstanding. It was truly a wonderful stay.

We visited as three generations. The Facility, baths, and meals were all very satisfying, and it became a wonderful memory. Thank you to the staff member who took a photo for us as we were leaving on a busy morning. We look forward to enjoying the many autumn maple leaves. We will visit again.

Once again, I was able to relax and enjoy the Onsen. Dinner was served early, which gave us plenty of time to unwind in the evening, and we really enjoyed it—thank you. The staff were warm and friendly, which made us feel at ease. We would love to stay again when we have the chance, and we are considering booking for others in our group as well. We’re looking forward to it. Thank you in advance.

This was my first stay. The atmosphere was warm and homey, and all the staff welcomed us with bright smiles. The Facility is a bit old, but it is well maintained and spotlessly clean. The meals featured locally sourced ingredients, were beautifully presented, and absolutely delicious. The Onsen warmed me through to the core and left my skin glowing. I soaked in it many times. I felt refreshed for the first time in a while. I’m happy to have found an Accommodation I’d love to stay at again. Thank you very much.

As a self-employed person, it’s hard for me to take time off, but I was finally able to bring my elderly mother—who had been saying for so long that she wanted to visit an Onsen—for a one-night stay. I chose this Accommodation after reading Reviews, hoping we could relax more than at a large Hotel. Since we stayed on a weekday at the end of summer, the rooms were only about half occupied, which was also nice. The staff were all smiling and pleasant. We checked in early and enjoyed the Onsen before dinner. Dinner was served in private dining rooms with table seating. There were many dishes, but each portion was small enough to enjoy comfortably; everything was served warm at just the right pace, and the flavors and seasoning were perfect—we were very satisfied. The timing worked out well for the Onsen too, so we hardly ran into other guests and could take our time in both the indoor bath and the open-air bath. Staying during the autumn foliage season may be difficult due to crowds, but my mother said she definitely wants me to bring her again.

There were lots of adorable cats, and they played with us using toys! When we left the Room door slightly open, they came in, which was incredibly soothing. We also had a child with us, and they happily played with the toys, so we’re really glad we came. Even our daughter, who usually spends her time playing games, didn’t play even once—it turned into a fulfilling day and we were very satisfied! She said she wants to come again, so we’ll check our schedule and plan to visit again.

Since we started traveling as a family, we often visit Kinugawa and Nasu, and we always stay at Hotel New Shiobara. This time was also Hotel New Shiobara. Since becoming premium, it has become even more comfortable. Above all, our children really love this hotel. The buffet meals, the baths, and the overall atmosphere inside the Hotel are all excellent. The newly opened lounge is also great. We plan to stay here again whenever we visit Nasu. Thank you as always.

The cat was very cute. The Onsen’s open-air bath felt cold when I first got in. The indoor bath was also quite lukewarm, but it felt like I could stay in forever. I bathed three times during my stay, and it was very relaxing. Many of the staff were from overseas, but I could feel their thoughtful hospitality. It had a homey atmosphere. As a solo traveler, it was great to be able to relax quietly. I’d like to stay again.