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We visited on 11/3-4 for a family trip to celebrate my father's 77th birthday! We requested a special celebratory dinner in a private room in advance, and the meal was absolutely delicious. The private room and the food were excellent, especially the chestnut rice, which was so

The Room with an open-air bath was extremely comfortable, and being able to relax without worrying about the time felt like the ultimate luxury. The meals served in the Room were also outstanding—each dish was carefully prepared, and I was truly satisfied. The foreign staff memb

When they brought out the birthday cake, they also sang Happy Birthday for me, making it a truly special celebration. Since I couldn’t finish the cake at that moment because I was full, they kindly provided knives and forks so I could enjoy it later in my Room—such wonderful hosp

We celebrated a 60th birthday and had an amazing experience! First of all, thank you for your thoughtful hospitality. From the seating arrangement with a view of the garden (and torii gate), to the BD plate and commemorative gifts, every detail was truly appreciated. The kind

We stayed for three nights with breakfast included, and both buffet venues, "Jinanbou" and "Buffet & Grill QWACHI," offered incredibly delicious dishes that made it hard not to overeat. The room was clean and comfortable, making it a wonderful anniversary trip. We would defi

We reserved a room with an open-air bath and enjoyed a relaxing snow-view bath, perfect for the season! I had also arranged a surprise birthday cake and champagne. Since I am pregnant, I requested non-alcoholic sparkling wine, and while the one in our room was non-alcoholic,

This time in Karuizawa was also wonderfully relaxing. They kindly accommodated foods we couldn’t eat, and everything was delicious. The beautiful, well-presented dishes are one of the highlights as well. Since it was our anniversary, they prepared a cake, took commemorative photo

The staff's hospitality was impeccable, providing first-class service throughout our stay. Upon departure, we received wonderful gifts such as Japanese-style rusks and body care products as part of the celebration. Additionally, about three staff members—including perhaps the h

We visited for a trip to celebrate my daughter's birthday. When I called in concern as my daughter fell ill shortly before the trip, I was deeply moved by the warm words of support. Thankfully, she recovered, and we were able to visit. Having stayed here several times, I can say

Now that my daughter is married, we feel so happy to still be able to visit together as a family of three in good health, as we talked about on the Romancecar train. The reason we keep coming back as repeat guests is because the quality of the accommodation is excellent, and w

A Hotel I Always Wanted to Visit! We stayed here for our wedding anniversary. The Room was spacious with an amazing view from the window! It was hot, but we enjoyed roasting marshmallows, which were delicious. We also received a chocolate gift in our Room for our anniversary!

I had made several reservations before, but due to schedule changes and typhoon impacts, I had to cancel them repeatedly. Finally, I was able to visit. The service and facilities were excellent; I could relax in the room, and both dinner and breakfast were very delicious. Thank

My husband forgot his bag and cigarettes in the car, but each time they kindly went to the car to retrieve them without showing any displeasure. In addition, there was a flower basket and a message in our Room for his birthday celebration. It was truly a wonderful time. N

This time, we stayed for one night to celebrate my husband’s 60th birthday, and by chance our Room had been upgraded, so we were able to stay in a lovely Room! It’s a spacious, clean, and beautiful Hotel; the staff were excellent, and the meals were absolutely delicious! We a

The Hotel staff, restaurant staff at Sawa, shop staff, and cleaning team all greeted us warmly with smiles and exceptional hospitality throughout our stay. Although unstable weather prevented us from enjoying beach activities as planned this time, it became an unforgettable trip

We stayed here to celebrate our wedding anniversary. We were very satisfied with the polite and kind service at reception. The Room, bed, bath, and toilet were all clean, and we had a very comfortable stay. And the breakfast menu was excellent! It was truly delicious. Thanks

(They also provided several kinds of insect-repellent items.) The dinner course with paired drinks and the breakfast were both incredibly delicious—we were completely satisfied! They also helped with things like a birthday plate and storing the cake, which made my partner very h

Additionally, there were delightful twists like mushrooms in red miso soup—traditional Japanese cuisine with unexpected elements that made every meal an enjoyable surprise. My birthday happened to be approaching during this stay, and I was deeply moved by the thoughtful surprise

The staff provided exceptionally kind and attentive service, truly reflecting the prestige of this hotel. This was my second time using the Club Lounge, and once again, I had an outstanding stay. From the sweets during tea time to the light snacks during cocktail time and bre

A serene weekend to escape the hustle and bustle of daily life—I booked accommodation at the "Grand Prince Takanawa" once again this year for my wife's birthday, a place that always provides us with wonderful moments. This accommodation holds a special place in our hearts since