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All the staff I interacted with (front desk, restaurant, and gift shop) had a great atmosphere—and their service was excellent as well. The food was delicious, and the all-you-can-drink plan included Sapporo beer. The Onsen was a comfortable size, and thanks to renovations a few years ago, the Room didn’t feel outdated at all. If I have the chance, I’d love to come again and stay here again.

Surrounded by Aso’s great natural scenery, the views were amazing! We were upgraded, so our Room was a Japanese-Western style room with a wonderful view. The food was also excellent—Akaushi roast beef and steak, sashimi, and more—with an all-you-can-drink plan, so we were very satisfied! It was only one night, but we really enjoyed the stargazing walk at night, fireworks, the pool, the massage room, and manga—everything was great. The open-air bath was a bit too bright in the daytime because of the sun, so I’d like some measures for that. I wanted to soak in the open-air bath under the night sky, but I drank too much and fell asleep. The next morning we could even see a sea of clouds—it became a truly wonderful memory!

The meals were absolutely luxurious! All the staff were attentive and kind. The all-you-can-drink options at dinner were very extensive, and the glasses were kept chilled in a dedicated refrigerator, which felt very clean. The bath facilities were also great, and the locker keys felt very secure. Just one thing: the trash bin under the sink in the Room washbasin area hadn’t been emptied, so that was the only negative point.

I stayed one night on 8/23 with breakfast included. The men’s bath has a spacious indoor bath, and the open-air bath is designed to feel very open, with the outside scenery visible up close. The sulfur scent enhances the Onsen atmosphere, and it’s such pleasant water that you’ll want to soak again and again. At around 1,500 m elevation, it stays very cool in summer and is comfortable to spend time here. I’d like to visit again in a different season. It seems that Shogi title matches have been held here many times as well, so Shogi fans might enjoy that too.

The autumn leaves were very beautiful from the room. There were many tourists from overseas, but there were no issues, and it was a great experience to chat in the open-air bath. The staff seemed to include those proficient in languages, showing their efforts as an accommodation. The variety of uniquely designed baths was enjoyable. The food was also delicious. However, the reservation method for private baths may need some consideration.

Free drinks at the lounge corner, the manga corner, sauna, stone spa, and buffet were all enjoyable. The showerhead in the bath was positioned high and angled, making it difficult to wash my hair without holding it, but I was satisfied with the water pressure and mist. I would like to stay at other hotels in the same group as well.

We stayed with four friends. The building is old, but the Japanese-style room was spacious. The restroom was a bit hard to find, but we were able to use it without any issues. The dining area was also large, and thanks to staggered meal times it was rarely crowded. There was a wide variety of dishes, so we could enjoy our meal at a relaxed pace. Both baths require taking stairs from the entrance, so I felt it might be difficult for guests with mobility issues. One of the baths had water that was too lukewarm, so we couldn’t stay in for long. The parking lot is far away, but they provided Shuttle Service by car, which was helpful. Thank you for your hospitality.

This was my first time staying with Itoen Hotels. The Accommodation at Yunishikawa Onsen was very clean and pleasant. The buffet dishes were also replenished promptly, and I am truly grateful to all the staff. I would definitely like to stay again.

We stayed at this Hotel because it is close to the gondola for trekking at Hakuba Happo-One. The interior was simply charming, and we relaxed on the lobby sofas in the evening—the high ceilings made it feel like an overseas Hotel. Many of the staff were from abroad, but everyone was friendly and provided excellent service, making our stay very pleasant. We visited in summer this time, and would love to come back in winter as well.

Both the Room and the front desk were very clean. Since I could use Upopo-no-Yu by myself, it was very comfortable! Compared to Dormy Inn in Otaru, the breakfast selection is smaller, but everything was delicious and I was satisfied. At night, you can also have the late-night soba, and it’s also appealing that you can get a cup of instant noodles for those who couldn’t eat it.

From check-in to check-out, everything felt wonderful. Even during Silver Week, the price for three people for one night was reasonable, and we were very satisfied. The Room and Facility are a bit old, but they were clean and there were no issues at all. The Onsen was my favorite sulfur spring! The small bath actually added to the atmosphere and was great. We also used the private open-air bath; the water was quite hot and warmed us up thoroughly. For dinner, I was surprised at how tender the beef in the hot pot was. The pork miso soup was also delicious (personally a highlight). All of the staff (front desk, housekeeping, restaurant—everyone) were kind and left a very positive impression. I definitely want to come again!

The open-air bath was truly wonderful, and the water temperature was very comfortable, so I could soak for a long time. It was a No Meals Included Plan, but I was able to spend a quiet and relaxing time. It’s an Accommodation where I could really unwind, and I’d like to stay again. Thank you very much.

This Hotel is located on the way to Hachiman Castle. It’s about a 15-minute uphill walk from the Hotel to Hachiman Castle. Since it was Silver Week, we couldn’t find a taxi, and without a car we would have had to walk uphill for about 30 minutes, so we were ready to give up on visiting the castle—but the Hotel’s location and Shuttle Service saved us. The food was delicious, and the staff were very attentive. It was also nice that juice, tea, coffee, and more were free from 2:00 PM to 8:00 PM. The Room was spacious and comfortable. It was great that we could go to the dining area in yukata and slippers. It can’t be helped due to the terrain, but I wished there had been an Onsen. A quiet Hotel where you can relax at your own pace. Thank you very much.

Thanks to you, it was an amazing trip! Thank you. If I had one suggestion, it would be that the night sky might have looked even more beautiful if the streetlights—or other lights—were dimmer after dark.

This was my first trip to Minamiaizu after visiting Aizu several times. I made a Reservation looking forward to the starry sky. The Accommodation had plenty of shared spaces filled with the warmth of wood and a playful touch. The dishes, a collaboration of French cuisine and local ingredients, were well received by my family. The portions were more than enough for us. We were able to see the starry sky as hoped, and it was truly moving. I’d love to visit again.

My spouse and I love baths, and lately we’ve been enjoying staying at Mercure. We stayed in June and had such a great experience that this is our second stay. It’s clean, relaxing, and comfortable, so we come mainly to stay and unwind rather than for sightseeing. We’ll be back again—thank you in advance.

The full-course dinner in the evening was our child’s first experience, and it was a wonderful one. Everything at breakfast was delicious. The restaurant staff were warm and attentive, which really impressed us. We would definitely like to visit again.

We stayed here to celebrate a birthday trip. We truly appreciated the thoughtful touches, including messages, and felt the attentive care throughout. The meals and Onsen were wonderful, and we were very satisfied. The staff welcomed us warmly with smiles, which was soothing both physically and mentally. We would love to stay again.

If you love Onsen, this place is truly heaven—there are 18 private baths. This was my third stay, and I still haven’t managed to try them all. The detached cottage “Aoi” has its own open-air bath, which is absolutely wonderful. I always end up completely satisfied just using the bath in the Room. The spring quality is a simple Onsen (slightly alkaline, hypotonic, high-temperature) with a pH of 8.3. It feels gentle on the skin and is easy to enjoy in a different way from more distinctive springs like sulfur Onsen. It’s comfortable for longer soaks, and being able to enjoy it many times during your stay is part of the appeal. Many of the open-air baths have a rustic, DIY-like feel. Numerous private baths are scattered across the vast grounds, and I can only imagine how much work it must be to maintain and manage so many. Because this Accommodation is surrounded by nature, things like insects and fallen leaves are somewhat unavoidable. In July there were quite a few insects, and when I visited last September I also had trouble with biting gnats. Even so, this Accommodation has more than enough charm to make up for it. The source spring has an abundant flow rate, and the source temperature is very high at 76.1°C. To bring it down to a comfortable temperature, adding water may sometimes be necessary. As an Onsen lover, I’d ideally like to enjoy pure free-flowing water without dilution—but with such a high-temperature source spring, I understand that temperature control can be challenging. Many of the staff are from overseas, but everyone speaks Japanese well and I’ve never felt inconvenienced. They are always polite and attentive. And despite being such a secluded hot-spring retreat, it’s great that the meals are genuinely delicious as well. This time we ordered sukiyaki as an extra dish; it was excellent and very satisfying. In winter this area apparently gets extremely heavy snowfall. Next time I’d love to visit in winter and enjoy an outdoor bath while admiring snowy scenery.

The Room had a continuously flowing cloudy Onsen, and we truly appreciated the thoughtful Room Service and Shuttle Service. It was excellent value for a Saturday stay for one guest. The only disappointment was that amenities such as facial lotion were individually packaged and provided for just one use—I would have appreciated at least two uses. The meals were the right amount for me, but they may feel a bit light for younger guests or men. Next time, I’d like to enjoy a drink at the bar.