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Everything was high quality, and we had a very comfortable stay. The various services, including the JAN Terrace, were excellent. This is a wonderful Hotel that we would definitely like to visit again.

It was really great!

On our first trip to Aomori, we stayed the night before the Nebuta Festival for the first time, and everything—the meals, drinks, service, and Onsen—was excellent. Our three-generation family was very satisfied when we left. If I had to ask for one thing, a massage chair would make it even better. We were completely satisfied and truly enjoyed Aomori. Thank you very much.

I booked this Onsen with a scenic-view bath after it caught my eye while searching for an Accommodation. Since meals are served in the Room, I was a bit concerned about staff coming in and out, but they delivered the food outside the door, which made it much more comfortable. We also laid out our own futons, so no one entered the Room during dinner—this suited us well. It felt like that helped keep the price a bit more reasonable. Dinner had many dishes and was delicious, and we were even more satisfied with the tasty local rice. The bath was a good size and perfect for relaxing at our own pace. The Shuttle Service to the station was also very convenient. We’d like to stay again. Thank you very much.

We stayed at this Accommodation after several days of hiking. The building feels a bit old, but it is in a quiet location, the Room was clean, and the amenities were well stocked. The baths were especially nice, with multiple tubs and soft, pleasant water. Dinner was generous, and with rice we were completely full. If possible, it would be nice to have explanations of the dishes or a menu. It’s an Accommodation we would like to stay at again.

I was very satisfied with my stay. The staff at the reception and dining area were very helpful, the bath was spacious and clean, and the meals were delicious. Also, Hana-chan, the Accommodation’s character, appears in various places and is both soothing and informative with helpful comments, which made me feel that a lot of thought has gone into the details. I would love to stay here again.

On my first trip to Toyama, I stayed here for two nights during a 4-night, 5-day visit. I chose this Hotel for its convenient access to the trolley train, the wide variety of Toyama local cuisine, the table tennis, and above all, the incredible view from the Room. The Room was even better than I imagined—wonderful and very comfortable. We were lucky with the weather, so we could clearly see the trolley train, and I was moved every day by the beautiful scenery outside the window. The Onsen was somewhat busy at times but still within an acceptable range. The water left my skin feeling smooth. A small issue came up at dinner, but the way it was handled was truly heartfelt. They even gave my son some fireworks, which added something special to our family time together. It’s impressive that their response made me feel not only that it canceled out any inconvenience, but that it almost happened for a reason. I have great respect for the manager who assisted us. Everyone at this Hotel was wonderful—even down to each greeting from staff members. Thank you to the Shuttle Service driver for taking us back and forth to Unazuki Station so many times! And thank you as well to the woman working at the bar counter in the buffet venue for teaching me how to make a recommended delicious drink! Also, thank you for writing a letter for my son—he was deeply touched. He brought it home as a keepsake and is treasuring it. Toyama Prefecture has so much depth—I found many more places I want to visit. After entrance exams are over, I’d like to come again in autumn. This time I debated between a Deluxe Japanese-Western style Room and a Western-style Room, and chose the Western-style one. The Room was amazing, but now I’m curious about the Japanese-Western style too—choosing next time will be exciting. Beyond just the view, as a woman I was also impressed by how high-quality the hair dryer in our Room was. Such great attention to service detail. Is it the same hair dryer in every Room? My hair felt so silky afterward. If there’s one request: I’d be happy if there were women’s amenities in each Room (or at least amenity sets in deluxe Rooms). Some guests may want light makeup after using the Onsen as well; having an amenity set would make an already perfect stay even better. We used this Hotel as our base while sightseeing around various places. Next time I'd like to stay three nights. Thank you very much for everything!

We stayed for one night and two days with our grandchild. As mentioned in other reviews, the building and rooms are indeed a bit old, but everything was properly cleaned and we had no issues. With the all-you-can-play passport, we enjoyed bowling, the pool, craft-making, festival-style games, quizzes, a stamp rally, and more—plenty to keep us entertained. The free shuttle bus from the hotel to Yubatake at night was extremely helpful; it was my first time seeing the Yubatake illuminations, and I was surprised by how many tourists were there. Even though it was summer, walking around Yubatake felt pleasantly cool—almost a little chilly—which was wonderful. The next day we used the hotel shuttle again because I wanted my grandchild to enjoy street food and try the yumomi experience as well. We had only ever visited Kusatsu in winter before, so this was our first summer visit. While news reports talked about extreme heat in Tokyo, we were amazed at how cool and comfortable Kusatsu was in summer. At night we didn’t need air conditioning in our room—it actually felt slightly chilly. Summer in Kusatsu is great. The food was delicious, and everyone at the front desk, reception counters, and shop—especially the international staff—was very polite and pleasant. Every staff member provided excellent service; I was truly impressed. This hotel is highly recommended for families with children as well. We would love to visit again. The only downside is that the hotel is so large that it’s easy to get lost—especially when trying to find the baths (as other reviews mentioned), and yes, we got lost too. Overall though it was a wonderful hotel. Thank you very much.

We stayed for two nights during Silver Week. From the moment we arrived, the hotel looked wonderful from the outside, and the courtyard was just like in the photos. It was a lovely, relaxing hotel. The room was clean, and the view from the terrace was great. Although we didn’t have great weather, it has good access to sightseeing spots, so it’s a hotel we’d like to stay at again.

From the moment we arrived, the staff’s courteous service made us look forward to a wonderful stay. The Room felt open and airy, with lush greenery visible through large windows, and the layout was thoughtfully designed for ease of use. The very spacious semi-open-air bath was at just the right temperature, so we ended up soaking for a long time; perhaps thanks to the spring quality as well, we felt warmed through to our core. The meals used a wide variety of ingredients, were clearly explained, and offered delicious dishes with plenty of variety. Given our age, there was more than enough in both quantity and quality without ordering anything extra, and we were very satisfied. Because it is not a large Accommodation, getting around was easy and stress-free without any chance of getting lost, which we also appreciated. Even at departure they took great care in seeing us off—an Accommodation that left us with a pleasant afterglow. The total cost can vary widely depending on food and drinks (wine), but this time we felt it was an excellent value for money. We have one more favorite Accommodation in Hakone now.

The Room, baths, and meals were all wonderful. Both the in-room bath and the private Kashinoki-no-Yu Onsen were excellent. When I mentioned that the handle on the bath basket had come off, they responded immediately. As for the food, when I told them I have gout and can’t eat pork, they adjusted part of the meal. Every dish was delicious, and you could really tell how carefully everything was prepared. The soba was also great. All of the staff we spoke with in various situations were very pleasant, and it truly became a memorable trip. The view from the Room was amazing as well. There was a light mist over the mountains, and we enjoyed the beautiful scenery. It rained at night, but that actually made it even more relaxing with the sound of rain—I didn’t feel disappointed at all even though it rained. The American who traveled with me was impressed by everything and happily said they will definitely come again! I rarely write a Review no matter how much I travel, but Tsuruya was truly outstanding. If you’re considering a trip to Gunma, this is an Accommodation I would highly recommend—so I decided to write this Review. Next time, I’d love to enjoy the winter scenery along with the Onsen and meals. We will definitely visit again! Thank you very much.

We added an all-you-can-drink Plan. We were very satisfied with the delicious selection of drinks. All the staff were also very friendly and pleasant.

The hot springs, the meals, and the Room were all wonderful. We were also deeply impressed by the warm hospitality and welcoming smiles of all the staff. We would love to visit again!

Thank you for taking care of our family of four for one night and two days. One of us was delayed due to work and might not have made it in time for dinner. When we informed the staff, they kindly changed our dining Room and made various thoughtful arrangements so that even if we arrived late, we could relax without rushing. We were in a difficult situation, and I was truly moved by your deep hospitality. I asked for their name, but they said, “We all do this together...” To Mr./Ms. K-sawa and all the staff members at the dinner venue, thank you very much for everything. I was deeply impressed. We will come again. Thank you so much!!

I stayed for one night while sightseeing in Otaru. The Hotel has great access to the main street, and there is a convenience store right next door, which was very convenient. Breakfast offered a wide variety of dishes, all delicious—I was almost disappointed that I couldn’t finish everything. Since the Hotel is new, it was clean overall, but it was a bit disappointing to find mold around the Room’s plumbing areas (such as the base of the sink faucet and the corners of the bathtub). That said, the staff were courteous and helpful, and I had a comfortable stay. I would like to stay here again when I visit Otaru.

This was my second stay. Just like last time, I was very satisfied. Each dish was well seasoned, and the freshly fried tempura was delicious. The sushi was slightly dry, but still acceptable. Since it was a buffet, empty plates were cleared quickly, so I could go back for seconds comfortably. I would like to come again.

The guest room was very clean and beautiful. The hiba wood bath smelled wonderful and was amazing. The atmosphere of the building was also great. And the food was incredibly delicious!! The sashimi at dinner was so fresh it was hard to believe we were staying at an Accommodation in the mountains. For breakfast, we were very satisfied to enjoy many local dishes such as Aomori’s famous ika-menchi and Towada barayaki. Most impressive of all was the staff’s thoughtful attention to detail. Since we had a small child with us, thank you very much for all your consideration. In particular, the staff member who assisted us at dinner welcomed us with a wonderful smile, creating a memorable experience that will stay with us. Thank you very much. We visited as a large group, and everyone praised it as an outstanding Accommodation. We would definitely love to visit again in another season. Thank you for a wonderful time.

In a quiet location, the Room’s Onsen is also free-flowing, and bathing while feeling close to nature is wonderfully refreshing. Because it was the Obon season, there were no vacancies in the Room we wanted, and both the large public bath and the post-bath lounge area were crowded, which was a bit tiring. However, for a popular Accommodation at this price point, that’s understandable. Overall, we were very satisfied considering the cost. The front desk staff and the service during meals were excellent. The relaxation staff at the spa provided highly skilled treatments that felt great.

The local cuisine was excellent—quite different from the typical tempura or branded beef often found at a Ryokan. There was a wide variety of dishes, and the delicate Japanese seasoning was well received even by my elderly mother. We were also impressed by the thickness of the matsutake mushrooms. After dinner, the traditional Japanese house across from the Accommodation was opened as a lounge, where we could enjoy complimentary self-serve wine, snacks, and coffee. We stayed in a detached annex. Although it looked old from the outside, the interior had been renovated in a modern style with low beds and Ryukyu tatami mats, making it very comfortable. The 800-year-old zelkova tree in the garden (as we were told by staff) was magnificent. The Onsen is free-flowing from its natural source. Perhaps because it was a weekday, there was no need for a Reservation for the private baths and no time limit, so my mother and I could relax at our own pace. My brother also tried both baths and said he didn’t encounter any other guests—it felt completely private. The water is clear with no strong characteristics; at 42°C without added water, it seems ideal for long soaks. However, it was disappointing that soap and shampoo are not allowed in the open-air bath attached to the Room—presumably for environmental reasons—so we could only use it briefly. As for service: there were hardly any staff around reception or near the entrance area, and even the lounge across the street was unattended. With limited staff who seemed busy, there were no lengthy explanations of meal courses or stories about this Accommodation unless you asked. When we did ask questions, they responded politely and kindly with no issues in service overall; however, guests who enjoy conversation with staff or more personal hospitality may find it lacking. Our family prefers unobtrusive service where we’re left to ourselves, so this Accommodation suited us very well. We would like to stay again.

I stayed here again for the first time in five years. The food and service felt much improved, which was a pleasant surprise. For example, the rice at breakfast was excellent—among the best I’ve had in Yamagata. I also enjoyed chatting with the staff and had a great time. I’d like to visit again soon.