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The Onsen was incredibly relaxing. It felt like soaking in a facial toner, and my skin became silky smooth!

Everything was even better than I expected. Above all, the open-air bath in the Room was outstanding. If I have the chance, I’d love to stay again.

From the outside, the building may appear old, but inside it is clean and well-maintained. The front desk staff provide excellent service with warm smiles. While the large public bath has an older feel, it is kept very clean. The Room was also clean and tidy. The restaurant offers simple meals, but the staff's attentive service was commendable. Please note that the large public bath can get very crowded depending on the time due to many day-use guests.

I stayed for a Multiple Night Stay to participate in the Yuza Chokai One-Day Walk. On the day of the event, thank you for providing breakfast (set menu) and Shuttle Service to the venue early in the morning. The meals were delicious. After check-out, I appreciated the Shuttle Service to Fukura Station. I was able to use the neighboring day-use Onsen (Apon Nishihama). I took a nice nap on a chair by the open-air bath—it felt wonderful.

We stayed in the Garden Tower at NASPA New Otani with breakfast only (no dinner). We bought food at a nearby supermarket and checked in. I had confirmed in advance that the Room had a microwave, so we were able to enjoy our meal very nicely. The refrigerator was also larger than in a typical Hotel, so there was plenty of space for drinks, and we could even store ice cream after dinner—very satisfying! Even so, I think it’s amazing how affordable it is. The staff were truly wonderful: when they had time, they worked efficiently on other tasks, and if we hesitated even a little about what to do, they would kindly speak to us. I’d love to stay again sometime.

We stayed as a family, and the room was spacious, stylish, and very clean, just like in the photos. From the second-floor living room, we enjoyed a breathtaking view of Hakuba's expansive scenery, offering an incredible sense of openness. The staff were extremely friendly from check-in and made our stay very pleasant. We stayed for two nights, and on the second day, they replaced our towels and promptly responded to our calls, which was very helpful. Amenities such as insect repellent spray and baby guards were well-prepared, making it safe and convenient for families with children. The recommended restaurants and spots were all fantastic, making this a truly satisfying stay. We would love to visit again!

First stay. Everything was average, neither good nor bad. I used the onsen late at night and early in the morning, and it was empty, so I had it all to myself. The water temperature was perfect, and I was very satisfied. It was disappointing that there was no shop and the selection of souvenirs was limited.

The Accommodation offered convenient access in all directions, delicious meals, and excellent value for money. Recommended if you don’t mind that the Room does not have a private toilet or washbasin. The only drawback was that the Wi-Fi was not provided by the Facility, but via an external free Wi-Fi service (with a time limit). If that doesn’t bother you either, we recommend it.

The Onsen was great, and the meals were excellent as well. However, the Room walls seemed thin, and we could constantly hear an elderly couple in the next room from evening until after midnight and again from early morning.

I recently stayed at Kawano-an, a separate building of Momijiya. Located in a quiet riverside area, the room offered beautiful views of the river, which was very soothing. Especially in the morning, waking up to the sound of the flowing river and birdsong allowed me to forget the hustle and bustle of city life and enjoy peaceful moments. The room was clean, comfortable, and had a wonderful traditional Japanese atmosphere. The staff were very kind and provided attentive hospitality. The meals were made with fresh local ingredients and were all delicious. The dinner especially showcased seasonal flavors with beautifully presented dishes that were also visually enjoyable. The bath was relaxing and helped relieve my tired body completely. Overall, it was an excellent accommodation where I could feel Japan's traditional hospitality. I would love to visit again if I have another opportunity!

This was my second stay, and it was relaxing again. I have stayed at other accommodations in Zao Onsen several times, but this accommodation is highly recommended in every aspect—Onsen, meals, and price. During my previous stay, the elevator directly connected to the open-air bath was out of order, which was inconvenient. This time it had been repaired, making access from the room to the open-air bath smooth—I ended up using it five times. Both dinner and breakfast were served as set meals, and we were very satisfied with the quality and variety. We stayed as a family of three and felt refreshed in every way. We will definitely return. Thank you again for a wonderful stay.

I visited with my mother. First, we were soothed by the lush green scenery, and thoroughly satisfied with the unique buffet selection. We kept saying "so full!" while enjoying the all-you-can-eat crab. Soaking in the Onsen, I was able to give my mother a truly wonderful experience.

The room was luxurious and came with a private bath, twin beds, and a large flat-screen TV. The meals were also lavish, served in two courses. The first course focused on mountain vegetables, and the second was a more filling set. A Peruvian staff member served our meal, and we enjoyed chatting with her. If I have the chance, I would like to visit again. Thank you very much for your wonderful hospitality.

I experienced “true richness.” I stayed for one night and two days as a reward to myself, hoping to enjoy local cuisine cooked over an irori hearth. The “authentic food” I was served far exceeded my expectations. It was made using only truly excellent local ingredients, and in particular, the pairing of the duck broth after the duck shabu-shabu with 100% buckwheat soba was sublime—a perfect match of the real and the real. I felt this kind of deliciousness simply can’t be found in the city, and it was only the second time in my life that food has genuinely moved me. That’s how overwhelming it was. By the way, it wasn’t just about the meals—the hydrogen Onsen also felt incredibly refreshing, as if my cells were being revitalized. The Onsen can be enjoyed as a private reservation.

Thank you very much for your hospitality, even on an off-season weekday.

It seemed that it was not a busy season, so our Room was upgraded. The Room had both a Japanese-style area and a bed, and there was also a kotatsu, so we were able to relax comfortably. The Onsen was excellent, with thick, mineral-rich water that made our skin smooth and warmed our bodies. It is close to the hells, and it's a Property we would like to stay at again.

We stayed here for our first family trip. Tendo was a wonderful place, and thanks to the Room and baths at Sakaeya Hotel, we had a very enjoyable trip. Thank you very much.

Thank you very much for your thoughtful assistance from the time we requested a change from no meals to meals included with our Reservation. It truly felt like an old castle in the forest, and the Room had a wonderful atmosphere. Above all, the baths—especially the open-air bath—had silky-smooth water, and I wanted to soak in it every day. The restaurant staff were also very attentive, and as expected of Niigata, the food was absolutely delicious.

Although we arrived a little late, we were welcomed warmly. The atmosphere of the building—and that wonderful feeling as we walked down the corridor to our room and were shown inside—was unforgettable. The meals were also excellent; we thoroughly enjoyed ayu, wakasagi, tempura, konjac, and more until we were completely full. We were very satisfied! This is a Ryokan we would definitely like to visit again. We’d love to try wakasagi fishing too.

I thought this was a traditional Ryokan, and the food was very good for the price. About half of the guests were international visitors, and I would like to stay here again if I have the chance.