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We stayed for one night as a family. The Facility was even more satisfying than we had imagined based on the Reviews. Check-in and check-out were very smooth, and the staff were also very kind and helpful. We stayed in the Kaede Wing Room. Getting there was a bit complicated, but the Room was clean. Compared with the Satsuki Wing, there was a slight smell, but it wasn’t strong enough to bother us during our stay. The amenities were minimal with nothing unnecessary— only towels and toothbrushes. There were no snack trays, and only tea was provided with the electric kettle. My mother, who came with us, seemed to find it a little lacking, but since we could enjoy free ice cream, drinks, and alcohol in the lounge, I didn’t feel it was lacking at all. I wish the buffet had offered a few more items. Our child was looking forward to dessert, but there weren’t many options and they seemed disappointed. Other than the meals, there were plenty of Facilities to enjoy inside for a full day, and we made great memories playing table tennis and enjoying the lounge and kids’ park.

A repeat stay. I visit regularly, so I have nothing to complain about.

Although we stayed for only one night, we were very satisfied. We were able to forget the hustle and bustle of the city, relax, and enjoy being surrounded by nature. The staff were wonderful, and it was an Accommodation we would like to visit again. Thank you very much.

We stayed as a group of four, with two Twin Rooms. The rooms were clean, charming, and very comfortable. We were especially surprised by the excellent value for the meals. Both the meat and sashimi were incredibly delicious. We would definitely love to stay here again!

We stayed here for a family trip during Silver Week. The adults relaxed with the bedrock bath and the Onsen, while our daughter watched YouTube on the projector. She was very happy and said she wants to stay here again. Since we booked without meals, we used the tabletop IH stove in the Accommodation to make hot pot. It became a wonderful memory.

I visit Sugadaira every summer, so I check early, but I can never get a Reservation. This time I happened to get one, so it was my first stay. The area around the Hotel is very quiet, and the view from the Room is wonderful. After soaking in the Onsen, my skin stayed moisturized for a while. Everyone—the front desk staff and restaurant staff—was very pleasant and welcoming, and I had a truly enjoyable time. The buffet made great use of fresh vegetables and was thoughtfully prepared rather than relying on cheap pre-made sauces. It was delicious. Since it’s so hard to secure an Accommodation Reservation here, I’d come just for the meal alone. There were also many thoughtful touches: a sheet listing the names of the mountains visible from the Room window, places to hang clothes throughout the Room (probably for winter ski wear), a towel for wiping around the washbasin, and a cube-shaped power strip with five outlets. It’s a Hotel with great attention to detail. If I can get another Reservation, I would definitely like to stay again.

This was my first trip to Minamiaizu after visiting Aizu several times. I made a Reservation looking forward to the starry sky. The Accommodation had plenty of shared spaces filled with the warmth of wood and a playful touch. The dishes, a collaboration of French cuisine and local ingredients, were well received by my family. The portions were more than enough for us. We were able to see the starry sky as hoped, and it was truly moving. I’d love to visit again.

The Facilities and meals are standard for an Itoen Group Hotel and are by no means luxurious, but the value for money is excellent. More than that, the staff were cheerful and very courteous, which made our stay truly pleasant. Thank you very much.

It was a wonderful Room with a stunning view of rolling hills and distant mountains. The meals were beautifully presented, highly original Japanese cuisine, and the distinctive tableware—together with the interior—created a strong sense of cohesive style. The service was also pleasant, and their dedication really came through. Thank you for allowing us to spend such a relaxing, peaceful time.

I didn’t have high expectations because there were many negative Reviews, but the service was excellent and the food wasn’t nearly as bad as people said. For ¥10,000 per night with two meals included, I was very satisfied. It’s true there weren’t many seafood options, but there was a wide variety of Japanese, Western, and Chinese dishes—I couldn’t try everything. The baths were under renovation and operated on a rotation system, so I couldn’t fully relax, but I’d like to stay again.

When I went to the front desk to ask if I could park my car before check-in, there were only foreign staff and I couldn’t communicate well. We stayed for two nights, and my wife lost the Room key, so I contacted the front desk, but again it was foreign staff and they didn’t understand—saying they would check—and that was it. However, with pre-registration enabling instant check-in via QR code and a Room mirror with tablet functions for instant check-out, I feel this Hotel is ahead of its time.

Close to the ropeway station, with an Onsen. After hiking, you can head straight back to the Hotel and take a bath! It was awesome. The breakfast curry & lassi were unexpectedly delicious. We had a great time and would love to come again.

An early Father’s Day gift: an Onsen trip! He was really happy to relax and take his time enjoying both the Onsen and the meals, and I was glad to see him so pleased.

It was a last-minute trip. We chose your Hotel for its views of the Alps. The special rate after Silver Week was also a deciding factor. The Room and bath met our expectations, and the buffet meals exceeded our expectations for both dinner and breakfast.

We stayed here after visiting Kamikochi. The private open-air baths were simply outstanding. At least one was always available at any time. You do need to change footwear and walk outside, but it was much closer than we expected. There are three baths, and all of them are spacious with great views. You can adjust the water flow, so you can make it hotter or cooler as you like. The free-flowing natural hot spring water was excellent. The service style was just right for us, as we could relax and spend time at our own pace. We would definitely like to stay again.

They kindly told us the best spots to watch the fireworks, nearby convenience stores, and the Facility amenities.

We stayed during the Obon holidays. The building is old, but it’s well maintained and very comfortable. The meals were delicious, and we tried yamame trout sashimi for the first time. The bath had dim lighting, which made it very relaxing. We also used it in the morning, and it felt wonderful surrounded by trees. We really enjoyed the evening event hosted by the staff.

Perhaps because it was a weekday right after Golden Week, it wasn’t crowded, and we enjoyed both dinner and breakfast—everything was delicious. The Onsen was wonderful, and the staff were polite and kind. If we have the chance, we would love to visit again.

Both the Accommodation and the meals exceeded our expectations—this is a place we truly want to stay at again! The Room was very clean and comfortable, and the Onsen in the Room was amazing. The river was right in front of us, and spending time listening to the gentle stream was incredibly soothing. Everything at the BBQ dinner was delicious, but the burger in particular was outstanding—it made us think, “Now we understand why it’s so highly recommended!” The sweetfish, shellfish, and vegetables were all excellent as well, and we were completely full and satisfied. Breakfast was also great—the freshly baked bread and sausages were especially tasty, and it made us feel happy from the morning. It’s a wonderful Accommodation where you can relax and refresh surrounded by nature. We’d love to come back again in a different season!

The Room was spacious, allowing us to relax and enjoy time with our grandchild. During the buffet, the staff interacted with us cheerfully and seemed to be enjoying themselves as they waved. The service from the lobby staff, café staff, and dining staff was exceptionally pleasant. We would love to stay again if we have the chance.