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I’ve stayed at various Vacation Villages, but Retreat Azumino Hotel was completely different from any of them! This Hotel is too good to enjoy in just one night. It made me want a Multiple Night Stay. It’s quiet, spotless, and I have nothing to complain about.

This was my fifth stay, and I visited for three consecutive months. I love the beautiful presentation, delicious food, and the open-air bath. The Room is spacious and wonderful as well. The owner is very kind, making this an Accommodation I definitely want to return to.

A Room with an open-air bath, great views, and a wonderful atmosphere. We also appreciated being able to enjoy free drinks such as beer. Both dinner and breakfast were satisfying in both quantity and quality. The relaxed dining atmosphere was excellent! The staff’s thoughtful hospitality was also very pleasant.

The bath was excellent. The staff were very courteous, and I would like to stay again. If I had to mention one drawback, there are many stairs, so I would appreciate a ramp.

This was our second stay since last year’s Golden Week. This time, we also enjoyed a walk around the garden and soaked in the footbath. Both dinner and breakfast were delicious, but it was disappointing that draft beer was only available as part of an all-you-can-drink plan. We would appreciate it if you could consider offering options such as ordering by the glass or changing the drink plan.

As I was traveling without a car, easy access from the station was essential. The deciding factors for my stay at this Hotel were the shuttle bus service and the excellent Reviews of the Onsen. My Room was on a high floor with a great view, and I was truly impressed by the scenery from the window! The free-flowing natural hot spring water was also wonderful. Dinner was kaiseki plus a half buffet, and they kindly accommodated changes for ingredients I can’t eat. I honestly didn’t expect much from the Sansa Odori show, but it was thoughtfully put together—and I ended up completely captivated. It was fantastic. I even bought a Sansa Odori tenugui towel in town... One disappointing point: I don’t think the steam sauna was turned on. Please check!

I stayed in June. It was a triple Room, but the beds were close together, and I really appreciated that we could still spread out three suitcases. There is an added power outlet and USB port by the pillow, but they get hot when in use, so please be careful. Also, they have a cover, so you might not notice them at first. The light switches in the Room are hard to understand, and it feels a bit dark. For the lamps, you need to pull the cord to turn them on. The bath area is an Onsen with two indoor baths plus an open-air bath and a sauna, so I was able to relax for a long time. It was clean and well maintained. The in-room bathroom is combined with the toilet. Adjusting the water temperature is inconvenient because you have to run both hot and cold water separately. The washbasin area was spacious. Thank you for keeping my frozen items at reception. It really helped. It’s three stops from Sapporo Station so it feels a bit far, but it’s about a 3-minute walk from the station nearby. It’s also within walking distance from Susukino Station (about 15 minutes), so I enjoyed getting around on foot. I will stay again.

We stayed for one night and two days on the senior Plan with two meals included. We received a call in advance to confirm a few details, and the staff member was extremely courteous, which raised our expectations and made us look forward to our stay. Those expectations were fully met: throughout our visit, the service from all staff—at the front desk, restaurant, and elsewhere—was wonderful, natural, and never overbearing. Thanks to you, my spouse and I enjoyed a truly comfortable stay together for the first time in a while. The Facility was clean, the meals were very satisfying, and we felt it was excellent value. We would love to visit again. Thank you very much.

It is in a very convenient location near Takayama Jinya, and free parking is also available. As it was right in the middle of the Hina Matsuri season, both the Hotel and the main building were decorated with many hina dolls, from old ones such as Goten-bina and Kyoho-bina to newly made dolls, which we really enjoyed. The seasonal kaiseki dinner was delicious, and even the tableware was thoroughly themed around hina dolls, making it an amazing experience. The Room had a river view that let us feel the atmosphere of the old townscape, and the Onsen bath was very relaxing. The staff were kind as well—this is a Ryokan I would recommend.

We stayed here as a couple on a trip to Matsumoto. We made a Reservation at this Hotel because we were looking for a guest Room near Matsumoto Castle with an open-air bath and private dining. It was close to the castle, and we arrived without getting lost. Both the building and the Room were very well cleaned and felt spotless. The view from the Room was also great. We enjoyed our meal in a private room, and everything was delicious. We chose the dining Plan for guests aged 50 and over, and the portion size was just right. Since there aren’t many shops nearby, we bought drinks from the vending machine inside, but there was only one machine, so the selection was limited. Overall: 5 stars. I usually buy towels with the Hotel name when I stay somewhere, but I forgot this time—so when we visit Matsumoto again, we’ll be happy to stay here again.

This was my second stay. Just like last time, I was very satisfied. Each dish was well seasoned, and the freshly fried tempura was delicious. The sushi was slightly dry, but still acceptable. Since it was a buffet, empty plates were cleared quickly, so I could go back for seconds comfortably. I would like to come again.

On my first trip to Nasu-Shiobara, I stayed at Laforet and was able to relax in a Hotel set in a wonderful natural environment. The Shuttle Service driver and the front desk staff were very helpful, and the meals were delicious with a well-balanced menu. The staff who served the food also had excellent manners, which made the experience even more pleasant. The sulfur bath soothed my fatigue. The room was well cleaned and maintained, and I was satisfied with everything at an affordable price.

I love the calm atmosphere of Tateshina Tokyu Hotel and have stayed here several times. Its setting in the forest, the dignified yet unpretentious interiors, and the quiet time you can spend here offer a charm that is hard to find at other hotels. This time was no different, and it reminded me again how much I like this hotel. Also, though it’s a small thing, I really like the toothbrushes in the guest rooms. They’re comfortable to use, and I can feel the hotel’s thoughtfulness even in these details. I hope you will continue with the current ones. On the other hand, precisely because I’ve been coming for many years, there are a few things that disappointed me. The biggest one is that Japanese dinner has been discontinued since this year. On a Multiple Night Stay, we used to enjoy being able to choose “Western tonight, Japanese tomorrow” within the hotel itself. Especially for us—who prefer not to drive once we arrive and instead relax in the forest or inside—the option was very important. French cuisine certainly has its appeal, but having Western meals both nights makes it feel like a slightly different hotel than before. I would be happy if Japanese dinner becomes an option again someday. I was also sorry to hear that the garden pool, long loved by guests, has ended operations starting this year. I understand it was due to aging facilities (Facility), but combined with the end of Japanese dinner options (Facility), it feels as though some of what made Tateshina Tokyu special is gradually disappearing. One more thing I would love to see enhanced is the in-house library collection (Facility). This is such a quiet Hotel where you can relax while looking out at the forest—perfect for reading. The current selection feels lacking not so much in quantity as in curation quality. If there were more books that you’d want to pick up specifically because you came to Tateshina—on Shinshu’s nature and culture, mountains, architecture, travel writing, literature—it would make time spent at this Hotel even richer. I’m not asking for new facilities or services one after another. Rather, I hope you will continue cherishing and preserving what makes this Hotel unique. These comments come from someone who truly likes this Hotel—and I hope to keep visiting for many years to come.

This was our second stay, following last year’s visit. The post-bath drinks were well stocked, and the indoor dog run and complimentary pet treats were even better than last year. Our pet could join us in the dining area, and it was convenient that pets can be walked on a leash inside the property without needing to stay in a carrier. All of the staff were very friendly and helpful. The only drawback was that there were few outlets in the room and their locations weren’t very convenient, but we borrowed an extension cord from the front desk to manage. We would definitely like to stay again.

If you love Onsen, this place is truly heaven—there are 18 private baths. This was my third stay, and I still haven’t managed to try them all. The detached cottage “Aoi” has its own open-air bath, which is absolutely wonderful. I always end up completely satisfied just using the bath in the Room. The spring quality is a simple Onsen (slightly alkaline, hypotonic, high-temperature) with a pH of 8.3. It feels gentle on the skin and is easy to enjoy in a different way from more distinctive springs like sulfur Onsen. It’s comfortable for longer soaks, and being able to enjoy it many times during your stay is part of the appeal. Many of the open-air baths have a rustic, DIY-like feel. Numerous private baths are scattered across the vast grounds, and I can only imagine how much work it must be to maintain and manage so many. Because this Accommodation is surrounded by nature, things like insects and fallen leaves are somewhat unavoidable. In July there were quite a few insects, and when I visited last September I also had trouble with biting gnats. Even so, this Accommodation has more than enough charm to make up for it. The source spring has an abundant flow rate, and the source temperature is very high at 76.1°C. To bring it down to a comfortable temperature, adding water may sometimes be necessary. As an Onsen lover, I’d ideally like to enjoy pure free-flowing water without dilution—but with such a high-temperature source spring, I understand that temperature control can be challenging. Many of the staff are from overseas, but everyone speaks Japanese well and I’ve never felt inconvenienced. They are always polite and attentive. And despite being such a secluded hot-spring retreat, it’s great that the meals are genuinely delicious as well. This time we ordered sukiyaki as an extra dish; it was excellent and very satisfying. In winter this area apparently gets extremely heavy snowfall. Next time I’d love to visit in winter and enjoy an outdoor bath while admiring snowy scenery.

This was our first trip traveling with our dog. We were a bit anxious, but when we arrived, even though our dog barked, the staff greeted us with warm smiles and no sign of displeasure, which really put us at ease. Everyone—from the front desk to the dining staff—provided pleasant service, and there wasn’t a single moment that felt uncomfortable.　 The Room had tatami flooring, and it was very clean, spacious, and comfortable. The food was delicious; I even ended up eating six pieces of mochi for breakfast! The hot spring water was my favorite type, and the temperature was perfect—not too hot. I just wish the shower pressure had been a bit stronger. We had a wonderful trip.

On my first trip to Toyama, I stayed here for two nights during a 4-night, 5-day visit. I chose this Hotel for its convenient access to the trolley train, the wide variety of Toyama local cuisine, the table tennis, and above all, the incredible view from the Room. The Room was even better than I imagined—wonderful and very comfortable. We were lucky with the weather, so we could clearly see the trolley train, and I was moved every day by the beautiful scenery outside the window. The Onsen was somewhat busy at times but still within an acceptable range. The water left my skin feeling smooth. A small issue came up at dinner, but the way it was handled was truly heartfelt. They even gave my son some fireworks, which added something special to our family time together. It’s impressive that their response made me feel not only that it canceled out any inconvenience, but that it almost happened for a reason. I have great respect for the manager who assisted us. Everyone at this Hotel was wonderful—even down to each greeting from staff members. Thank you to the Shuttle Service driver for taking us back and forth to Unazuki Station so many times! And thank you as well to the woman working at the bar counter in the buffet venue for teaching me how to make a recommended delicious drink! Also, thank you for writing a letter for my son—he was deeply touched. He brought it home as a keepsake and is treasuring it. Toyama Prefecture has so much depth—I found many more places I want to visit. After entrance exams are over, I’d like to come again in autumn. This time I debated between a Deluxe Japanese-Western style Room and a Western-style Room, and chose the Western-style one. The Room was amazing, but now I’m curious about the Japanese-Western style too—choosing next time will be exciting. Beyond just the view, as a woman I was also impressed by how high-quality the hair dryer in our Room was. Such great attention to service detail. Is it the same hair dryer in every Room? My hair felt so silky afterward. If there’s one request: I’d be happy if there were women’s amenities in each Room (or at least amenity sets in deluxe Rooms). Some guests may want light makeup after using the Onsen as well; having an amenity set would make an already perfect stay even better. We used this Hotel as our base while sightseeing around various places. Next time I'd like to stay three nights. Thank you very much for everything!

We stayed in the new wing this time. The Room layout, design, and atmosphere were excellent, and we were able to spend both nights very comfortably. The meals were very luxurious, but since we had a Multiple Night Stay, the buffet was the same on both days—if the main dish changed by day, it would have been even better. Above all, there are amusement parks and a zoo nearby, and since we traveled with children, it was a flawless five-star stay. Also, the Onsen offers a mixed-gender style where swimsuits are worn, so our whole family could bathe together and our kids were thrilled. We would like to visit again around the same time next year.

Outstanding hospitality—this is a wonderful Hotel! When my elderly father choked on a piece of steak at the restaurant, the staff rushed over immediately and supported me as I helped him, and thankfully he was fine. To the staff member who ran to us in that critical moment, I would like to express my heartfelt gratitude once again. And the food is incredibly delicious! Each dish is rich in flavor and makes the most of the ingredients. Even my father, who had choked, finished all of his remaining meat, and our whole family enjoyed the desserts as well—everyone agreed they were delicious. I often hesitate to travel with my elderly parents who require nursing care certification, but we were able to stay together in one Room for four people, and this Hotel made me want to bring my parents again. We will visit again when we have the chance. Thank you very much.

The hot spring water was wonderfully silky. The bath area was clean and spacious, and from the open-air bath we could see a sky full of stars—I could have stayed in forever. We only had breakfast, but it was delicious and very filling. I think this is a lovely Accommodation where you can relax and feel at ease.