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What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

We stayed for one night as a family. The Facility was even more satisfying than we had imagined based on the Reviews. Check-in and check-out were very smooth, and the staff were also very kind and helpful. We stayed in the Kaede Wing Room. Getting there was a bit complicated, but the Room was clean. Compared with the Satsuki Wing, there was a slight smell, but it wasn’t strong enough to bother us during our stay. The amenities were minimal with nothing unnecessary— only towels and toothbrushes. There were no snack trays, and only tea was provided with the electric kettle. My mother, who came with us, seemed to find it a little lacking, but since we could enjoy free ice cream, drinks, and alcohol in the lounge, I didn’t feel it was lacking at all. I wish the buffet had offered a few more items. Our child was looking forward to dessert, but there weren’t many options and they seemed disappointed. Other than the meals, there were plenty of Facilities to enjoy inside for a full day, and we made great memories playing table tennis and enjoying the lounge and kids’ park.

We stayed as a group of four, with two Twin Rooms. The rooms were clean, charming, and very comfortable. We were especially surprised by the excellent value for the meals. Both the meat and sashimi were incredibly delicious. We would definitely love to stay here again!

I stayed in a smoking Room, and it smelled like being in a smoking lounge. The odor was a bit too strong. I’ve switched to e-cigarettes, so the smell of cigarettes is usually fine for me, but this was overwhelmingly strong. Even using the air purifier didn’t help. Everything else was very good, which makes it disappointing.

The Facilities and meals are standard for an Itoen Group Hotel and are by no means luxurious, but the value for money is excellent. More than that, the staff were cheerful and very courteous, which made our stay truly pleasant. Thank you very much.

Perhaps because it was a weekday right after Golden Week, it wasn’t crowded, and we enjoyed both dinner and breakfast—everything was delicious. The Onsen was wonderful, and the staff were polite and kind. If we have the chance, we would love to visit again.

Families who have actually stayed here have given feedback like the title, so I’m glad I recommended it.

Both the Accommodation and the meals exceeded our expectations—this is a place we truly want to stay at again! The Room was very clean and comfortable, and the Onsen in the Room was amazing. The river was right in front of us, and spending time listening to the gentle stream was incredibly soothing. Everything at the BBQ dinner was delicious, but the burger in particular was outstanding—it made us think, “Now we understand why it’s so highly recommended!” The sweetfish, shellfish, and vegetables were all excellent as well, and we were completely full and satisfied. Breakfast was also great—the freshly baked bread and sausages were especially tasty, and it made us feel happy from the morning. It’s a wonderful Accommodation where you can relax and refresh surrounded by nature. We’d love to come back again in a different season!

I stayed here for the Onsen, but the food was delicious, and the staff were very kind. The building and the room were old, but I liked the nostalgic atmosphere. When leaving, the grandmother of the Ryokan waved until my car was out of sight, which touched my heart. I had a wonderful time.

The Accommodation buildings are scattered across a spacious property, offering a relaxing escape from the bustle of the city. But the greatest highlight here is the wonderful dinner. The menu is thoughtfully crafted, with many unique and unusual dishes. The chef’s dedication really shows in the food, and I was very satisfied. The Onsen is also excellent, with free-flowing natural hot spring water. I didn’t know there was such a great place in Kokonoe.

I didn’t have high expectations because there were many negative Reviews, but the service was excellent and the food wasn’t nearly as bad as people said. For ¥10,000 per night with two meals included, I was very satisfied. It’s true there weren’t many seafood options, but there was a wide variety of Japanese, Western, and Chinese dishes—I couldn’t try everything. The baths were under renovation and operated on a rotation system, so I couldn’t fully relax, but I’d like to stay again.

They kindly told us the best spots to watch the fireworks, nearby convenience stores, and the Facility amenities.

I stayed here to visit Kiyotsu Gorge. It was my first trip to Niigata. Perhaps because it was a weekday, there weren’t many guests, so I could relax and take my time. At the Premium Lounge, drinks such as beer were all-you-can-drink, and the Onsen’s open-air bath was wonderful. Dinner was a course meal, and breakfast was a buffet— both were very filling! It’s right in front of the ski slopes, so it’s a perfect location for skiing in winter. The station is within walking distance, but they kindly drove me back to the station on my way out. They took great care of everything, and I was very satisfied. Thank you very much.

Bringing our two preschool grandchildren with us, choosing the detached Accommodation was the right decision. It was even the same Room my husband and I had stayed in before! It seemed to be their first time experiencing an open-air bath attached to the Room, and they were thrilled. Since it’s a standalone house, we could relax and enjoy ourselves without worrying about disturbing others even if they got a little noisy. Meals were served in a private dining room, and not only was the food excellent, but above all the service was outstanding. All of the staff were from overseas, but they welcomed us with wonderful smiles, making our meal truly pleasant.

There were no excessive services, but the inn offered everything needed for a comfortable stay. We stayed multiple nights, and on both days we were served different meals in just the right portions, all of which were delicious. There was also a wide selection of alcoholic drinks available with an all-you-can-drink option. The hot spring, the welcome drinks available until 3:00 PM, and the view of Lake Chuzenji from the window were all outstanding, making our stay extremely comfortable.

We received many joyful photos of our grandchildren, and my spouse and I are extremely satisfied. The friendliness of the international staff seemed to double the fun, which made us very happy. Thank you very much!

I really wanted to stay at a three-star buffet Accommodation, so I chose this one. The food was delicious—above all, the sashimi was excellent. I ate way too much sushi as well. I also fully enjoyed the seafood grill, especially the abalone and other items that are hard to come by in everyday life. The Hotel Facility is old, though. But since I came for the meals, it wasn’t an issue. I mistakenly thought it was a premium Accommodation, so it was disappointing that there were no soft drinks. At dinner, I added an all-you-can-drink option for about 2,500 yen, so I was very satisfied. It was supposed to be Airweave bedding, but I didn’t find it particularly comfortable to sleep on.

Although the building feels a bit dated, the Hotel is kept very clean, and since it’s not ski season, it’s a great location for a quiet and relaxing stay. It was also nice to be able to see the city night view from the Room. The meals (not buffet-style) were served promptly by the staff at just the right timing, and there was more than I could finish. They also took photos for us, and the service was excellent. There are a few minor inconveniences (I won’t go into details), but personally I think it’s a good place. If you’re looking for every possible amenity in a Hotel, you can always choose to stay somewhere more expensive.

A repeat stay. I visit regularly, so I have nothing to complain about.

The Room was spacious, allowing us to relax and enjoy time with our grandchild. During the buffet, the staff interacted with us cheerfully and seemed to be enjoying themselves as they waved. The service from the lobby staff, café staff, and dining staff was exceptionally pleasant. We would love to stay again if we have the chance.