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The private bath is a semi-open-air outdoor bath with a roof, yet it still feels wonderfully open. Spacious and recommended for large families as well. One of the highlights is our friendly, affectionate cats.

We stayed for two nights during Silver Week 2026. We were very satisfied with the location, Facility, and meals, and gave 5 points to every category except hospitality and service. In particular, the Silver Week–limited “Grill Dining” at the in-Hotel restaurant “Ibuki” was excellent. We enjoyed not only the two grilled dishes but also the semi-buffet options. We also had wine and were able to relax and enjoy dinner as a family. We also joined the nighttime Galaxy Ropeway event. Unfortunately, it was cloudy so we couldn’t see any stars, but they made thoughtful efforts—such as spending time on the lawn and listening to a projector-based explanation of the night sky—so we still enjoyed it to some extent even without visible stars. On the other hand, we were disappointed with Room cleaning on our second night. After going out in the morning following our first night, we returned to the Hotel around 6:00 p.m. and found that our Room had not been cleaned; used towels and other items were left as they were. Since we had a Reservation at “Ibuki” from 7:00 p.m., we contacted the front desk and asked them to take care of it while we were at dinner. Later, before 7:00 p.m., fresh towels and yukata were delivered to our Room, but ultimately no cleaning was done. The response also felt rather procedural, and we did not feel there was sufficient explanation or apology regarding why cleaning had been missed. I understand that missed cleaning can happen due to miscommunication; however, including how it was handled afterward, I rated hospitality/service as 2 points this time. Because everything else—such as dining and facilities—was highly satisfying, this was particularly disappointing. I hope this will be improved in the future.

I was already familiar with how great the baths at Kanno Onsen are, having known it from before it temporarily closed and was later renovated after operating as a therapeutic hot-spring retreat. The Room renovations were also excellent—nothing to complain about. As for dinner and breakfast, they were neither particularly outstanding nor disappointing, but I enjoyed them. As expected, I thought neither phone service nor Wi‑Fi would be available, so I’m very grateful that I was able to connect to the Facility’s Starlink and use Wi‑Fi. The Onsen is truly top-notch!

The three baths each had their own charm, and we really enjoyed them. We were able to fully enjoy the Onsen with its milky water. However, in the morning only the indoor bath was available, and we would have liked to use the open-air bath as well. From now on, I think you’ll be able to see beautiful autumn leaves from the tub. Since there were few guests in the morning, breakfast was served in our Room, which allowed us to relax. Both dinner and breakfast were delicious. The Onsen rice porridge at breakfast had a gentle Onsen aroma. Thank you for your hospitality.

At the end of the year, I stayed with my elderly parents. Since my mother needed a walker, I was a bit worried due to the lack of barrier-free information in the facility, but prioritized having a private bath and an onsen in the room due to the influenza outbreak. As a result, although the property was not barrier-free, the staff provided such considerate care that it was a very pleasant stay. The parking lot is several tens of meters away, but they offered valet parking for my mother and assisted us in areas with steps. The quality of the onsen was excellent, and our family felt warm and cozy. Although the building is old, it has been renovated and was thoroughly cleaned.

We stayed here after visiting Kamikochi. The private open-air baths were simply outstanding. At least one was always available at any time. You do need to change footwear and walk outside, but it was much closer than we expected. There are three baths, and all of them are spacious with great views. You can adjust the water flow, so you can make it hotter or cooler as you like. The free-flowing natural hot spring water was excellent. The service style was just right for us, as we could relax and spend time at our own pace. We would definitely like to stay again.

While Marriott Hotels are often associated with polished service, perhaps because this is not a large-scale Hotel, the hospitality here was friendly and warm, and every staff member we interacted with had a wonderful smile. I’m sorry for the trouble we caused when my son’s Switch wouldn’t connect to the Wi-Fi. They even contacted a service provider to get it connected, and my son was truly grateful. The Room also felt very Hakuba—woody and simple, but exactly my taste. The ReFa shower head in the bath and the amenities were excellent as well. The meals were also incredibly elaborate and detailed; I was especially moved by the appetizer inspired by Hakuba’s scenery. I often can’t finish a full course meal, but this time I was able to enjoy every last bite. In winter, it seems we’ll be able to see a completely different landscape in many ways, so this is an Accommodation I’d love to revisit during ski season.

This was my second stay after visiting Asahikawa. I stayed in a Room with a rock bath. The bath in the Room was very clean, and being able to use it 24 hours a day made it feel luxurious. The breakfast portion was just right, and next time we gather with relatives, I’d like to stay here again.

Flawless in every way. We stayed for one night with two adults and our dog. The room was spacious and well stocked with amenities. All staff were calm and professional, and we were allowed to enter the building while carrying our dog. We had no complaints about the large public bath or the changing area. The entire property was very clean, and many areas have been renovated and look beautiful. We could enjoy the De’Longhi coffee in the lounge at any time, and it was delicious. The souvenir shop had a great selection of items. Guests with dogs dine in private rooms separated by partitions, but the hospitality was perfect. There were many dishes, with unlimited rice refills. Alcoholic drinks and soft drinks were very reasonably priced, with a wide variety available. For both dinner and breakfast you can choose your dining time, and the staff welcome you warmly. There wasn’t a single disappointing point—this stay exceeded its price in every way. Our dog also had no restrictions or inconveniences, making it extremely comfortable (amenities, treat service, dog run, dining together, Child Sharing Existing Bedding, etc.). It was cool even in summer, and we loved the surrounding scenery and environment as well. We will definitely stay again.

We stayed with our 3-year-old child. Our child was thrilled with the towel bear and fruit that welcomed us in the Room. They quickly came to set up a bed guard, and when I mentioned I was pregnant, they kindly replaced the welcome gift wine with something else. When we were about to go out to Pure, a staff member asked about our child’s height and said, “There may not be much for them to enjoy…,” then suggested an alternative—the gondola that was operating. At both dinner and breakfast, everyone spoke warmly to our child and showed such kindness, and it seemed to spark our child’s interest in English. Our child said this Hotel was the most fun of all, so we plan to join Hilton Club and definitely return in the winter season! Although most of the staff were from overseas and we communicated mainly in English, this Hotel had the best hospitality of any we stayed at during our time in Hokkaido. Please share our sincere thanks with all of your staff.

An early Father’s Day gift: an Onsen trip! He was really happy to relax and take his time enjoying both the Onsen and the meals, and I was glad to see him so pleased.

Our three-generation family had a wonderful time together. The kids really enjoyed the pool, fireworks, and the arcade. The newly renovated Onsen was also beautiful and brought back nostalgic memories from my own childhood.

I visit Sugadaira every summer, so I check early, but I can never get a Reservation. This time I happened to get one, so it was my first stay. The area around the Hotel is very quiet, and the view from the Room is wonderful. After soaking in the Onsen, my skin stayed moisturized for a while. Everyone—the front desk staff and restaurant staff—was very pleasant and welcoming, and I had a truly enjoyable time. The buffet made great use of fresh vegetables and was thoughtfully prepared rather than relying on cheap pre-made sauces. It was delicious. Since it’s so hard to secure an Accommodation Reservation here, I’d come just for the meal alone. There were also many thoughtful touches: a sheet listing the names of the mountains visible from the Room window, places to hang clothes throughout the Room (probably for winter ski wear), a towel for wiping around the washbasin, and a cube-shaped power strip with five outlets. It’s a Hotel with great attention to detail. If I can get another Reservation, I would definitely like to stay again.

I stayed here with my elderly mother. We were able to relax and recover in the Onsen (I went in five times), and the buffet was delicious—I ended up eating too much and was very satisfied. My mother especially loved the live-kitchen steak at dinner and the udon at breakfast, and she ate a lot. The Room was even cleaner than we expected, and my mother was happy that she could rest well. We are grateful to all the staff for their kindness. And thank you as well to the robot vacuum that was working early in the morning. I thought this might be our last long trip together, but I would love to stay here again.

When sightseeing in Yamagata, we stay at Symphony. Once again, the food was outstanding. The dishes are very thoughtfully crafted—the way the ingredients are brought out and seasoned is impressive. The combinations of items in the dinner course were also excellent. Each time, we can enjoy different dishes, and it feels like they are always evolving. We were also happy to have a wide variety of vegetables at breakfast.

Thank you very much for taking care of me during my stay. This was a solo trip to an Accommodation I had wanted to stay at for the past 15 years, and my wish finally came true. It’s been difficult to coordinate schedules with family and friends, so I was grateful that solo stays were possible. The beautiful Tateyama Mountain Range and fresh greenery were stunning. The sea is also appealing, but this time my main goal was to relax quietly and enjoy the Onsen. I chose this Accommodation expecting great cuisine and an Onsen experience—and it was absolutely the right choice! Delicious Toyama specialties that more than met my expectations, and I could truly feel the chef’s careful attention to detail. The view of the Tateyama Mountain Range from the in-room open-air bath, along with birdsong, was unforgettable. I was also deeply moved by the warm hospitality of the female staff in the restaurant. The entire property was clean and comfortable, and I slept soundly for the first time in a while. Next time, I would love to visit again with friends or family. Thank you very much.

This was our first time staying here. They offered a welcome drink, and we chose the BBQ—everything was made with excellent ingredients! At night, the starry sky was beautiful, and it became a wonderful memory for our whole family. We’d love to come again.

The staff were very courteous, and I had a comfortable stay. All of the meals were delicious, and I was very satisfied! I will stay again.

Thank you for taking care of us during the Obon holiday period. The Accommodation is old, but it was kept very clean inside. The private bath was also very spacious and nice. What was disappointing was the way the meals were laid out and how cramped the space was. There was no space to set down a tray, so we couldn’t even use seasonings, and it was inconvenient to place small plates; I’d like to see some improvement. There wasn’t much soy sauce available either, and it seemed we had to wait in a long line just to get soy sauce on our plates. The display layout also made items hard to pick up—for example, udon next to ice cream—so everything felt scattered. It’s a shame because everything else was good.

My spouse and I stayed for two nights. It was our first trip to the Nikko area, and we were really looking forward to it. Although One More Time Heart is on a plateau, it’s located partway up the mountain, and getting there was easy with no trouble along the way. The Room was a private two-story cottage, and both the indoor bath and open-air bath were wonderful—we used them many times. The meals were a luxurious course dinner and very delicious. The rice-grain bread and beef in particular were outstanding. It’s far from our home, but we would definitely like to stay again.