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We stayed for two nights. The room was clean, and the staff were very kind. The amenities were well stocked, and I was especially happy to find ReFa items in the bath facilities. We also appreciated receiving amenities for our child sharing the bed with us—it was very helpful and a nice touch.

It was wonderful. As an Accommodation that everyone would want to visit at least once, it truly lived up to its reputation. All of the staff were kind and provided courteous service. Thank you for a lovely trip. I imagine it must be very difficult to preserve this Ryokan for 200 or 300 years, but please continue passing Japan’s history on to future generations.

Everything was high quality, and we had a very comfortable stay. The various services, including the JAN Terrace, were excellent. This is a wonderful Hotel that we would definitely like to visit again.

This time, we stayed in the “GENJI Kaori” Room with a private bath. When entering the Room, unlike the other Rooms, there was a gate and an entry system using password authentication, which made it feel special and was excellent. We were more satisfied than ever with the Room, the bath, and services such as amenities, and we were able to relax very comfortably. However, we felt a bit disappointed with dinner. Dinner was buffet-style, but it would be even better if seating could be separated by Room type for guests staying at the Accommodation, or if there were a service to deliver dishes to the Room upon request. These days many Accommodations offer buffet-style dining, but in many cases—perhaps due to how the food is arranged—it gets crowded and hard to serve yourself, and it can be noisy and difficult to enjoy a calm meal. Because the Room, bath, and services were so good, we hope dinner will be improved going forward. Considering that point, we had no choice but to deduct points this time. Other than that, we had a very pleasant stay. Thank you very much.

As explained in the bathroom guide, the water seems to have an ideal pH, so it feels smooth on the skin with no resistance, and it’s so pleasant you’ll want to stay in forever. I’ve been to many Onsen, and this may have been the most comfortable of all. The meals were extremely satisfying in both portion size and taste. The Hida beef shabu-shabu was especially tender, sweet, and delicious. The steamed abalone was also tender, and mixing the two sauces made it outstanding. Everything else was equally well prepared and thoughtfully crafted. The staff were highly professional, and their smiles were wonderful. As for services, we enjoyed a welcome drink and one complimentary alcoholic drink after dinner in the lounge, which made for a very relaxing time. Next time, I’d love to stay here with my parents!

I stay here almost every year, and I especially like the excellent, delicious buffet and the spacious baths where I can truly relax. The Facility is getting old, but it is well maintained and very clean. The courtyard in the accommodation building (?) looks dirty and is covered with a sheet, which doesn’t look very nice. I think it would be great if it could be improved—such as by planting trees—to make it look better.

We stayed in a room with a private open-air bath. The room was spotless and very spacious. The open-air bath was generously sized, and we were able to relax while listening to the sound of the clear river flowing below the inn. We stayed for two nights, and they changed the meal menu each day, so we enjoyed it without getting bored. Both the T-bone steak and filet steak were lean Joshu beef—low in fat yet incredibly tender—and my spouse and I were thrilled as we ate. We were also pleasantly surprised by how delicious the thick-cut bacon served with the salad was. We are grateful to all of the staff for their very courteous service. Both of us would love to visit again.

The front desk, the welcoming entrance, the views, the baths, and the staff were all wonderful. This was my first stay, but it’s a Ryokan I’d love to visit again. A few points I’d like to see improved: Regarding payment and the “Come Again Fukushima” Plan, I thought it would apply, but it turned out that only on-site payment was eligible and online payment was not. The application process is confusing, so it would be helpful if it were made clearer. There is no ramp at Fujita-no-Yu, so I would really appreciate it if one could be installed. I was truly comforted by the staff’s warm and natural greetings. I’m glad I could talk about local topics with the person who took care of our dinner. Thank you very much.

The Western-style room was spacious, and the bed was comfortable. There was a wide variety of dinner options, making it easy to choose. The Shinshu salmon was delicious. The soft-serve ice cream machine was self-serve, and the ice cream was rich and tasty. I’d like to visit again during the autumn foliage season.

I stayed one night on 8/23 with breakfast included. The men’s bath has a spacious indoor bath, and the open-air bath is designed to feel very open, with the outside scenery visible up close. The sulfur scent enhances the Onsen atmosphere, and it’s such pleasant water that you’ll want to soak again and again. At around 1,500 m elevation, it stays very cool in summer and is comfortable to spend time here. I’d like to visit again in a different season. It seems that Shogi title matches have been held here many times as well, so Shogi fans might enjoy that too.

The hotel had a very calm atmosphere and was a great place for my spouse and me to stay for one night and two days. The large public bath was especially relaxing. The tub was spacious, there were four shower booths, and the amenities were well stocked. The shampoo also smelled wonderful. In-room amenities are available in the lobby, so you pick up what you need yourself. It was also convenient to have an ice machine, vending machines, and a microwave near the elevator on our floor. We appreciated the welcome drink machine in the lobby as well—it offered hot coffee, tea, and other warm drinks. It was available from 6:00, so we enjoyed a delicious hot coffee to start the day. Free parking was another plus, and it was nice that we could walk to nearby sightseeing spots. Thanks to this stay, we were able to fully enjoy our first trip to Shiga.

The bath was excellent. The staff were very courteous, and I would like to stay again. If I had to mention one drawback, there are many stairs, so I would appreciate a ramp.

Outstanding hospitality—this is a wonderful Hotel! When my elderly father choked on a piece of steak at the restaurant, the staff rushed over immediately and supported me as I helped him, and thankfully he was fine. To the staff member who ran to us in that critical moment, I would like to express my heartfelt gratitude once again. And the food is incredibly delicious! Each dish is rich in flavor and makes the most of the ingredients. Even my father, who had choked, finished all of his remaining meat, and our whole family enjoyed the desserts as well—everyone agreed they were delicious. I often hesitate to travel with my elderly parents who require nursing care certification, but we were able to stay together in one Room for four people, and this Hotel made me want to bring my parents again. We will visit again when we have the chance. Thank you very much.

More than 40 years ago, when I was a child, I stayed here with my mother, my older brother, and a family who were acquaintances of my mother. I could barely remember anything other than the name, but after all these years, I’m glad I was able to stay again—this time with my own family. The portions at both dinner and breakfast were very satisfying, and I was happy to have my favorite hoba miso. I love Gero, so if I have the chance, I’d like to stay again.

Second visit There is a welcome drink. The Room is clean. Dinner is delicious. The imoni stew in particular was excellent. This time we had the pork shabu-shabu, but it was not very good. I recommend the Genghis Khan or Yamagata beef Plan. The open-air bath is on the hot side. If you go to the baths at Lucent Takamiya first, you can enjoy it even more. On departure, the staff saw us off as well. We visited Zao three years in a row. We won’t be able to go next year, but we would like to stay again.

From check-in to check-out, everything felt wonderful. Even during Silver Week, the price for three people for one night was reasonable, and we were very satisfied. The Room and Facility are a bit old, but they were clean and there were no issues at all. The Onsen was my favorite sulfur spring! The small bath actually added to the atmosphere and was great. We also used the private open-air bath; the water was quite hot and warmed us up thoroughly. For dinner, I was surprised at how tender the beef in the hot pot was. The pork miso soup was also delicious (personally a highlight). All of the staff (front desk, housekeeping, restaurant—everyone) were kind and left a very positive impression. I definitely want to come again!

We couldn’t hear pets from other rooms, and our dog seemed to relax and enjoy the stay. Having a private open-air bath made it easy to use at any time, which was wonderful. The meals were delicious, but since there were many hot pot dishes on a warm day, we felt that a few more chilled options might have been nice—overall, we were very satisfied.

This was my second stay, and the breakfast and dinner were excellent, with attentive staff as well. Another highlight is having dinner served in your Room. There seem to be many repeat guests, and the large number of female guests may be proof of how good the food is. The Onsen is also wonderful, making it easy to unwind and relax—so I can see myself becoming a repeat guest. As an aside, access by car is convenient, but if you are traveling by train, getting to Yubiso Station is not very convenient, so it’s best to check in advance.

We stayed during the Obon holiday season with my parents and my child, and the connecting rooms gave us plenty of space to relax. The magic show was really entertaining, and my child loved it! The Facility had just been renovated, so everything was clean and we had a very comfortable stay. There was a Reproizer hair dryer in the large public bath, which was a nice touch for women. I did notice the shampoo didn’t lather as well as I expected, so I wish I had brought my own. There were many families with children, and we appreciated the welcoming atmosphere where we could enjoy ourselves without feeling self-conscious even with kids. We had a wonderful time as a family. We’d love to come again!

Although there is no large public bath, we were able to use five thoughtfully designed private baths for free as many times as we liked. The Room, the baths, and the post-bath lounge area were all very relaxing. It was great to have iced coffee in the post-bath lounge area—it was perfect for cooling down after a soak. The drinkable yogurt delivered to our Room in the morning was also delicious. One small downside to the meals was that the portions were large. Everything was so tasty that I wanted to eat it all, but I couldn’t finish—what a dilemma (lol). On the day we stayed, there was a town fireworks festival, and although it wasn’t huge, we enjoyed fireworks launched very close by.