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I was most impressed by the hospitality of the staff. The Room felt more spacious than in the photos, the view was excellent, and the Facility was well-maintained and clean, allowing me to relax my tired body after a long journey. Dinner was a special experience, enjoying fresh i

I am satisfied with the room, the bath, and all the staff. Yamagata is a place with great scenery and ingredients, so I would like to visit this Ryokan again. The "Yamagata Museum of Art" in Yamagata City is a museum with a very rich collection of high-level works. Unlike mus

This hotel is one of the places I want to visit again because all staff members, from reception to the restaurant and even ski rental services, are kind and provide precise assistance. Everyone's hospitality was genuinely pleasant, and I extend my gratitude to all of you. I l

They upgraded our Room, and we were able to stay in a wonderful suite. All the staff were polite and kind, which truly impressed us. The Hotel interior was also very clean and pleasant. It was a Hotel full of hospitality, and we could really feel the warm atmosphere among the st

We enjoyed both dinner and breakfast in our Room, allowing us to spend a very relaxing time. The meals unique to Hakone were very delicious. The open-air bath was also very clean with a wonderful view. Since it was a private open-air bath, we could take our time and it became a v

It was a relaxing trip to unwind after helping with my daughter's childbirth. For us living in Tokyo, the train access was convenient, and as Diamond members, we enjoyed an extended stay and truly relaxed. The buffet offered many healthy and delicious options, and the size of

The next day, we rented electric bicycles at the Hotel and did some sightseeing around the area. We stayed two nights, and this Hotel was truly relaxing—a place where you can unwind at your own pace. Next time we stay here as Accommodation guests again, we’d like to try one of th

We had quite an active schedule including fixed-net fishing experiences, marine activities, glassblowing workshops at local studios near Churaumi Aquarium alongside delicious soba noodles or Agu pork shabu-shabu restaurants nearby—all thoroughly enjoyable despite being packed int

They liked the hotel so much that they keep talking about wanting to go back to the hotel with the pool. Thank you very much. The room, the open-air bath in the room, the pool, the private bath, and the meals were all wonderful, and it was a hotel we truly want to visit agai

As always, the staff were full of hospitality, making this another truly lovely stay. With the Classic Hotel Passport, you receive one free night voucher upon completion, and my spouse and I have been talking about coming back to Kawana Hotel to experience this wonderful stay ag

The room, meals, and service were very satisfying at the hotel. We stayed at a hotel with an open-air bath in a separate building, and the staff was courteous, with plenty of towels prepared for us. The Italian course was also wonderful, with excellent hospitality, and all th

The breakfast buffet was also abundant in variety, and we enjoyed freshly made delicious mochi from the traditional mochi pounding event. The proprietress and all the staff provided wonderful hospitality, truly making it a luxury inn loved by everyone, which we completely underst

The hospitality from the staff was courteous, the room spacious, everything clean with comfortable beds, and amenities like L'Occitane were delightful for women. Plenty of towels were provided for those who enjoy multiple baths in both the large public bath and private open-air b

They kindly advised me on everything, including which station phone number to use and the best place to catch a taxi. They also moved me to a Room in the main building right next to the elevator, which I truly appreciated. I was very satisfied with every thoughtful touch—the L’OC

This is an Accommodation where you are warmly welcomed with “Welcome back.” I’ve been visiting about 2–3 times a year for the past decade. Thanks to the wonderful hospitality of the staff, every stay is truly soothing and restorative. The Moor Onsen in the Room, combined with a h