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All staff were always smiling, and their kind, attentive hospitality made our stay truly enjoyable. The view from the infinity pool is breathtaking—you’ll forget you’re even in Japan. The thalasso pool has shade, so it provides relief even under the midsummer sun. The ocean view,

This was my third stay, and it was just as comfortable as before. The comfort of the Room, the relaxing atmosphere in the lounge, and the hospitality of the front desk staff were all excellent. I thoroughly enjoyed my time in Chatan, Okinawa. The Hotel is conveniently located wit

The bathroom was also very comfortable; it was great being able to stretch out in the bathtub. Everything truly was wonderful from start to finish. We would absolutely love to stay again. Thank you sincerely for all your help even before our stay by answering our questions—tha

Although our stay did not include meals (room-only accommodation), we spent tea time through breakfast entirely within Club Lounge "UMIKAJI." Thanks largely due-to-this convenience factor; most champagne beers snacks brought along ended up being carried back home unused! This tr

We visited all four during tea time and cocktail time. To reach each lounge, we walked through the beautifully maintained hotel garden illuminated by bamboo lanterns at night—a truly stunning sight. Each lounge offered a unique experience with different themes such as Japanes

We stayed in a Yokohama Floor Bay View Room on a high floor, and the view was wonderful—we could see both the ocean and the Ferris wheel. The Room was spacious, and it was very convenient that the bathroom had a separate bathtub and shower booth. The shampoo, conditioner, and b

The staff's hospitality was impeccable and left a good impression. The lounge was also very spacious, truly maintaining a space for adults to enjoy a relaxing stay. The Italian restaurant for breakfast had a wonderful space and excellent interior design. I apologize if this sound

On our first night’s stay, we dined out at a steakhouse below the Hotel; on our second night’s dinner at the Hotel restaurant featured delicious Agu pork that was truly delightful. The breakfast offerings like Eggs Benedict and French toast were also exceptional! The weather wa

The Okinawa soba had a great flavor as well. For dessert, we enjoyed sata andagi mixed with vanilla ice cream and crushed nuts, beautifully presented at the live kitchen—completely satisfying! Breakfast tacos were also outstanding. Staying in Monterey to enjoy the meals is someth

We had afternoon tea, evening service, and breakfast, and everything felt wonderfully seasonal—we were very satisfied. My wife even had sparkling wine with breakfast (laugh). It more than met our expectations, and we had an amazing, fulfilling staycation. We’re planning to come

That said, breakfast was delightful with items like French toast, Kobe beef croquettes, curry bread rolls, freshly baked madeleines—all delicious! However—one male chef-like staff member cleared empty dishes from tables wearing blue gloves without any smile or acknowledgment towa

The hotel is directly connected to Yokohama Station, making it very convenient, and the staff's service was excellent. The Room was comfortable, and the breakfast buffet was very delicious... everything was excellent. I would definitely like to use this hotel again when I visit Y

The hospitality of the Hotel staff is excellent. The bell staff greeted us with a smile before we even reached the front desk. The front desk staff handled both check-in and check-out with care. The club lounge staff were also very courteous, and we were satisfied with both the f

We received exceptional hospitality during our stay. Coincidentally, a couple of friends recommended by my sister also stayed at the same Property on the same day and seemed to really enjoy the club lounge, saying they would come back again. They were particularly satisfied w

Above all, we were truly touched by the thoughtful care of all the staff. Thank you very much. We are sincerely grateful to have found such a wonderful place as Shangri-La Tokyo and met such wonderful staff. We hope to cherish this connection for years to come. Thank you again.

Amenities included argan oil shampoo and even cream. The Hotel breakfast was a luxurious buffet with champagne, sushi, Japanese cuisine, and Western cuisine, leaving nothing to be desired! I thoroughly enjoyed the Hotel life. It became the most wonderful and favorite Hotel of

Everyone, from the front desk and bell staff to the restaurant and shuttle bus team, provided genuinely pleasant service. The breakfast buffet was also high quality, and we were very satisfied! We made our Reservation to coincide with the Mint Bureau’s cherry blossom promenade.

The number of dishes could be adjusted, so even my light-eating wife finished everything. The sommelier's stories were delightful, making it a fun and quick meal. Our room was a corner Room with a king bed, offering ultimate relaxation. My wife was also satisfied and expressed he

I always stay on the Club Floor. I was really looking forward to the Christmas tree in the lobby, and it was as beautiful as expected, making me very excited. The interior, reminiscent of a British mansion, perfectly matches the tree. In my room, there were welcome chocola