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The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

I stayed here as a birthday gift for my sister. We were amazed the moment we entered the Room—not only did you prepare a Room with a view of the five-story pagoda, but you also gifted us sparkling wine to celebrate. My sister was absolutely thrilled. In the lounge, we enjoyed a wide variety of drinks and alcohol, along with visually stunning sweets and carefully crafted dishes. At night, we dined at the rooftop bar while taking in Kyoto’s night views. For breakfast, I chose a conger eel hot pot—something rare for a Hotel breakfast—and truly savored Kyoto’s summer flavors. We were also able to visit Kiyomizu-dera early in the morning when it was quiet and uncrowded, which made us very happy. It seems it became a wonderful memory for my sister as well. Thank you very much for taking so many photos for us.

Thank you very much for a wonderful stay. We were satisfied with everything—the service, the Room, the bath, and the meals. The meals were so delicious that my mother, who usually has no appetite at all, finished everything. We truly hope to visit again. Thank you very much.

This was our second stay. Since our third son (our beloved dog) joined our family five years ago, we only choose Accommodations where we can stay together, so we’ve stayed at many pet-friendly places around the Kanto area. With new Accommodations opening all the time, there are only a few we’ve ever revisited—but this one is exceptionally satisfying, so we returned during the Obon holiday period. With pet-friendly Accommodations, there’s often something you have to compromise on, but this place is almost perfect. The balcony of our guest Room had an open-air Onsen bath, a sauna, a cold plunge bath, and a relaxation area with a shower—plus an open-air bath for dogs. Inside the Room, there was a theater room with two massage chairs and a dining room where you can enjoy meals in your Room. The French cuisine served there is truly delicious. Recently, more and more Accommodations have excellent Facilities, but I don’t know any other place where you can enjoy food of this quality in your Room with your dog. Once again, everything was absolutely delicious. If you’re looking for the best Accommodation to stay with your dog, I highly recommend giving this place a try.

We stayed here as a family to celebrate my mother’s 77th birthday and an early birthday party for my younger sister. They prepared a lovely birthday card and a whole cake topped with plenty of fruit, which made both my mother and sister very happy! The house was extremely clean, and every detail was thoughtfully arranged to make the stay comfortable. The private chef was also very friendly and carefully accommodated our requests in advance. We could truly feel the owners’ commitment to putting guests’ comfort first. Thank you so much.

For quite some time now, I’ve been staying here about once a month. The moment I step inside, my mind switches from the everyday to something extraordinary. I keep coming back because I want to feel that shift. The Room and the meals are flawless, and above all, the quality of the sauna relaxation room is exceptional. To be honest, I like it so much that I almost hesitate to write this—because more people might find out and it could get crowded. The service is also impressively attentive every time—exactly what you’d expect from a top-class Hotel. It feels well worth the price. And most of all, the quiet here is wonderful. There aren’t many places where you can truly unwind and return to yourself in peace. For me, this is genuinely my third place. I hope to keep coming at least once a month for years to come… which is exactly why, if I’m being honest, I kind of hope it doesn’t get too busy (laugh).

Using aromatic vegetables, fish, and meat from the Kyoto area, each ingredient is prepared and served with the utmost care to preserve its natural fragrance, flavor, and texture in the best possible way. The chef’s evolving craft was truly impressive. I was also moved by the sommelier’s sincere dedication to wine. The cuisine feels perfectly suited to this one-of-a-kind Meiji-era mansion dining experience in Japan.

We had a truly wonderful stay. We stayed for two nights with our 1-year-old daughter. Dinner and breakfast were included, and the food was outstanding. They thoughtfully accommodated our child’s meals, taking her egg allergy and the size of the ingredients into consideration, and she was very happy. The staff also looked after her throughout, so we could enjoy our meal with peace of mind. The Room has special touches that help you forget the busyness of everyday life. Thanks to that, we were able to enjoy an extraordinary experience we don’t usually get to have. We would love to return again next time.

Luxury is woven into every corner of this hotel. It is the ultimate retreat where you can feel indulgence with all five senses. From fluffy towels you can truly feel against your skin and wonderfully comfortable bedding, to rooms filled with every comfort, everything here is designed for relaxation. There are also three private reservable natural hot-spring baths—perfect for unwinding at your own pace, warming both body and soul without worrying about anyone else. The cuisine is equally exceptional: beautifully presented, seasonal dishes made with a strong commitment to local ingredients. The in-room minibar also features carefully selected drinks, and the all-inclusive bar counter offers an impressive lineup of fine spirits. And the best background music of all is nature itself—the sounds of insects and birds as you do nothing in particular and simply relax. For those used to city life surrounded by man-made structures, the sweeping rural scenery and the gentle fragrance of seasonal flowers feel like a feast for the heart. This is how “luxury” quietly spreads through every part of you. Above all, the greatest luxury is meeting the wonderful staff. From welcome to farewell, their flawless yet heartfelt hospitality soothes you in every moment—it’s true healing. We always look forward to our conversations with everyone here. Before each stay, it has become our tradition to visit Niutsuhime Shrine—a UNESCO World Heritage Site about five minutes away by car. This time, we joined a talk held from 5:00 PM in the lobby lounge about Niutsuhime Shrine. The storyteller shared fascinating behind-the-scenes stories that only someone closely connected to the shrine could tell; before we knew it, around 30 minutes had flown by. The next day after checkout, we visited Niutsuhime Shrine again and also explored nearby historic spots we learned about during the talk. It allowed us to worship from a completely new perspective—and we discovered power spots we never would have found on our own. The traditional house café near the shrine that was recommended to us was also wonderful, making this trip even more meaningful than ever! We heard these talks will continue on an irregular basis—if one happens during your stay, we highly recommend joining. We also heard that on some days there is a guided visit starting at 7:00 AM (meeting at the lobby lounge) for worship at Niutsuhime Shrine. No matter how many seasons pass or how much time goes by, this is a place we want to return to again and again. It’s truly a blissful hotel—so full of happiness that it feels impossible to find anywhere else!

There were no people or buildings nearby, so our family was able to relax and enjoy ourselves freely. Our dogs, who aren’t comfortable around strangers or other dogs, were also able to unwind, which was wonderful. Changing slippers when going out into the garden and coming back inside was a bit of a hassle, but aside from that we were completely satisfied. The amenities were well stocked as well. We’d love to stay again.

We stayed here as a couple to celebrate our 25th wedding anniversary. It was an even more wonderful hotel than we expected, and our stay—from arrival to departure—was satisfying from start to finish. As someone originally from Nagoya, the TV Tower has been familiar to me since childhood, though it has been 25 years since I left the city. I was truly surprised and moved that such a beautiful hotel had been created here. From the warm welcome on arrival, every member of staff was attentive and kind, and we felt comfortable throughout our stay. This time, we were upgraded to a larger room as a Diamond member benefit—what a lovely surprise! The welcome sweets were adorable and absolutely delicious. The view from the room was outstanding, of course. The art displayed throughout the hotel was also captivating, giving the entire property its own unique atmosphere. There were new discoveries everywhere we walked, and we thoroughly enjoyed the art tour as well. Searching for artworks together as a couple became a fun memory too (laugh). And the night view from the observation deck—an exclusive perk for guests—was truly breathtaking! We could take in all of Nagoya’s nightscape at once, making it an unforgettable moment. The hidden-door entrance leading up to the deck was incredibly stylish; its playful touch made us genuinely excited. Breakfast lived up to its reputation—delicious in every way—and we enjoyed a luxurious, happy morning while taking in the amazing view. My wife loved it too and said, “No.1 among all the hotels we’ve ever stayed at!” We’re truly happy to have found a hotel that satisfied both of us wholeheartedly. Thanks to everyone’s heartfelt hospitality, our 25th wedding anniversary became a wonderful memory we will never forget for the rest of our lives. Thank you so much to all of your staff for such an incredible experience. Whenever we visit Nagoya again, we would love to stay here again. We’re already looking forward to what kind of excitement awaits us next time!

Unfortunately it rained, but thanks to that we were able to relax at the inn on the day we arrived. As other reviews mentioned, the staff were wonderful—every single person greeted us with a smile and provided excellent service, so we had a very comfortable stay. The next day, when the rain let up, we were able to take a walk and enjoy Dogo Onsen. Above all, the meals were outstanding! Not only was the food delicious, but the tableware was beautiful as well—both my elderly father and I finished everything. It’s a bit far from Osaka so we can’t visit often, but this is an inn we would love to return to. Please continue being such a lovely place. The staff’s hospitality is truly top-notch!

Thanks to the warm hospitality of the Gold Lounge staff, we felt comfortable throughout our stay. The pool area with its breathtaking views was also wonderful, and we fully enjoyed everything—scenery, dining, and relaxation. This time we stayed with relatives and had a great time at the Gold Lounge while enjoying champagne. Thank you for the wonderful memories. We would love to visit again.

We stayed in the West Wing with my parents, siblings, nieces and nephews, and our family—6 adults, 3 children, and 2 dogs. Everyone was thrilled, and it became a wonderful travel memory. As we were celebrating a special occasion, we asked for balloon decorations and to purchase fireworks. For meals, we hired a private chef. Inamuragasaki holds many memories for us. With the ocean right in front of us—and no power lines visible from inside—it was truly a special location. Since the kids are still small, they were overjoyed to use the rooftop jacuzzi like a pool instead of going into the sea. The adults could watch them safely and relax while enjoying the ocean view in complete comfort. The food was also excellent—hiring a private chef was absolutely the right choice. We also got to try out karaoke that you’re considering introducing as a service. Our child who loves singing was delighted and held onto the microphone nonstop. At night we enjoyed fireworks and made so many great memories with the kids. Everything was prepared in such a comfortable setting—easy for adults and fun for children. Our surfer family members even went into the ocean twice. It truly was an amazing place. We highly recommend it for family trips. We will definitely be back again. Thank you very much.

This was my first stay, and it was an even more wonderful Hotel than I expected. The Room was spacious and thoroughly cleaned in every corner, making for a very comfortable stay. The service was attentive, and the breakfast was delicious. I highly recommend this Hotel and would love to stay again.

This was our second visit, and it was wonderful again. The cuisine, the room, the bath (the in-room hot spring), and everyone’s hospitality—everything was simply outstanding. It’s an inn that truly makes you glad you came back. Above all, the proprietress’s warm hospitality left a lasting impression. We were welcomed so kindly once again, and her attentiveness during meals and at departure made us feel at ease. It made us want to see her again, so we are hoping to visit next spring. We look forward to seeing you then.

We look forward to visiting here every year. Thank you for your consistently attentive service and hospitality. We always enjoy delicious meals, relax at our own pace, and leave fully satisfied every time. My son and I are looking forward to visiting again. Thank you very much.

We stayed during the latter half of Silver Week. The weather was great on the first day, so the views were beautiful and we were very satisfied. It really is better when the grape leaves are still on the vines! We arrived at CAVE D’OCCI before noon, completed check-in, and had lunch at a nearby café. We ordered a pasta set—just the right portion and delicious. After that, we joined a private winery tour, which ended with a wine tasting. Everything was so good that we bought 12 bottles of wine! Since there was still time before dinner, we went to an Onsen Facility about a 3-minute walk away and relaxed. Back at the Hotel, there was complimentary white wine during happy hour. From 5:30 p.m., dinner was served with wine pairing. The food was excellent, and the wines were great as well. Since only CAVE D’OCCI wines are offered, there are no full-bodied options, so preferences may vary. Breakfast was also delicious—the tomato juice is outstanding!

I chose to stay here because of its charming atmosphere, and I was sure my husband would like it too. Before booking, I called to ask about the room amenities. The head chef handed the call over to a female staff member, but her tone felt a bit harsh, and for a moment I hesitated about staying. However, once we actually arrived, that impression completely changed. Everyone who assisted us during our stay was very warm and welcoming, with genuine hospitality, and there was nothing at all that concerned me. The property was spotless throughout, and the lounge was comfortable—I was able to relax at ease. Above all, the food was outstanding. Each dish was prepared with great care while considering harmony with soy sauce, and I could truly feel the craftsmanship, attention to detail, and passion behind the cooking. Although the dishes made excellent use of soy sauce flavors, they never left an overly salty aftertaste—even after finishing everything—and I enjoyed every bite until the end. Because dinner was so exceptional, I would have been even happier if breakfast had been a bit more substantial. Including not only the cuisine but also the atmosphere and overall comfort of the inn, it became a truly memorable stay. This is a place I would definitely like to return to.

I was so happy to stay here again after a while, and I had a wonderful time. As always, I truly appreciated the friendly, warm hospitality of the staff. This time we were also treated to a beautiful view of Mt. Fuji, which left me feeling refreshed both physically and mentally! In addition, SCAPES’ original skincare products are excellent—I used the serum and toner thoroughly after my bath and my skin felt beautifully radiant. I can’t wait to come back again soon.