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The staff service was excellent, and there were no particular issues with the in-room Facility. I had a very comfortable stay. One concern: I assumed the room door would close automatically when I went out, but it caught partway and ended up being left open while I was away. For the bathing Facility, it would be convenient if amenities such as toothbrushes and razors were available in the bathing area.

I usually stay with my family, but this time I tried a solo trip for the first time. I chose this Hotel because the women-only dormitory felt safe, and the value was amazing: unlimited alcohol and soft drinks, a triple gelato, a delicious pasta dinner, plus access to the lounge and baths at the neighboring Suizantei… it was perfect (the sauna at Exclamation Hotel was great too). The next day, I switched breakfast to lunch and enjoyed it at Shokudo Ichi, then finished with an Onsen soak in Koganeyu! What’s more, staying here comes with a Reservation slot for “Morino Hyakunichi Gori,” so I could enjoy it without waiting. This was also my first time hitting the jackpot in the lucky locker lottery—I even received a commemorative Kyujitsuyu mug cup and was truly moved. The Hotel staff were all very kind, so I felt comfortable throughout my stay. A solo trip at Exclamation Hotel might become addictive—I’ll be back!

Dinner at the Hotel restaurant was inexpensive and very delicious. The entire Hotel has been renovated, and it was comfortable.

It’s a very convenient location, close to Kobe Station and within walking distance of Mosaic and other attractions. I have stayed here every year since it was Crown Palace. In the past, the in-room facilities felt a bit outdated, and I was especially concerned about the plumbing. This time, with the change in management, the facilities have been renewed and I was able to stay comfortably. I usually choose a Plan that includes breakfast, but this time I also had dinner once at the on-site restaurant. Since it has only been about six months since the management change, they seemed short-staffed, and the service felt somewhat lacking. We had dinner as a group of 10, but they said they couldn’t prepare course menus for everyone, so we ordered à la carte instead. The food was very delicious. Breakfast on both mornings was a buffet at the same restaurant, but I felt the selection was slightly limited. The omelet made by the chef was excellent. I would like to stay again next time as well, so I hope to see further improvements going forward.

In this refined and beautiful space, I was able to spend a truly relaxing time. Most of all, I was deeply impressed by the single cold plunge bath—its crystal-clear chill felt wonderfully refreshing. The moment it wrapped around my heat-soaked body with a crisp coolness, everything seemed to sharpen vividly, and I experienced an exceptional sense of “totonoi.” I am also sincerely grateful for the warm hospitality of the staff. I will definitely return to enjoy this beautiful experience again.

It was an absolutely wonderful stay. When I asked to leave my luggage before check-in, you kindly accommodated my request, which allowed me to go about my plans with peace of mind. The moment I stepped into the Hotel, I was enveloped in a refined yet glamorous fragrance that instantly made the experience feel special. All of the staff were impeccably presented, with polished manners and elegant language. Every interaction felt delightful and memorable. The Club Lounge presentations were all excellent. In particular, the Pasha coffee served at afternoon tea and the specially paired sweets were exceptional—I truly enjoyed a luxurious and uplifting time. I also stopped by the bar before bed, where the bartender created one original cocktail after another tailored to my preferences. It felt like being in a dream. In my room, I initially found the shower controls a bit difficult to use, but when I contacted you, a staff member came right away and explained everything clearly, which was very helpful. Above all, the bed was more comfortable than anything I have ever experienced, and I slept wonderfully. Thanks to you, it became an unforgettable trip. I would love to stay again. Thank you very much.

The meals were absolutely luxurious! All the staff were attentive and kind. The all-you-can-drink options at dinner were very extensive, and the glasses were kept chilled in a dedicated refrigerator, which felt very clean. The bath facilities were also great, and the locker keys felt very secure. Just one thing: the trash bin under the sink in the Room washbasin area hadn’t been emptied, so that was the only negative point.

This was my first time staying here. I was happy that parking was free. I also heard that the large public bath for women is properly kept locked, and I was impressed by how well it is managed. The Room was just right, and I chose this place because it is close to where I wanted to go.

I didn't check the details carefully and mistakenly applied for a "Student Discount" Plan. Since I am not eligible for the discount, additional charges were incurred. However, the explanation from the hotel staff was reasonable, and I did not have a bad impression. It would be helpful if an alert appeared during the reservation process on the site. Considering the price, I can't complain about the room, but there were limited lighting options (either too bright or too dim), and while there were no major issues with water facilities, some areas were not very clean.

Thanks to an early-booking deal, we were able to stay in a newly renovated Room on the 10th floor, so we enjoyed a luxury Hotel feel at Business Hotel prices. The bed was spacious and there was also a dining table. There were two sinks—one separate vanity and another bowl sink in the unit—which was very convenient for the two of us (my sister and me). For breakfast we chose the Japanese set meal; everything, including the small side dishes, was delicious, and we could relax while looking out over the Shinano River. From how lively the restaurant and lobby were, it felt like a long-established Hotel loved by locals. The only downside is that there are limited spaces in the underground parking lot, and even including outdoor parking it is often used by non-guests as well, so depending on your arrival time you may have trouble finding an available spot.

We stayed here to visit Naritasan Shinshoji Temple. The free shuttle bus from Narita Airport was very convenient. We had planned to have dinner at Narita Airport, but choosing the Hotel buffet was the right decision. There was steak as well, and it was very tender and delicious—our grandchild loved it too. The dessert selection was also plentiful and enjoyable. The front desk staff were courteous and kindly provided helpful information. We could see airplanes from our Room, which everyone enjoyed. Having the bath and toilet in one space gave us pause, but the bathtub was relatively deep and spacious, so we could soak up to our shoulders comfortably. Given the location, there were many international guests, but most were Western visitors who observed good manners, so we were able to spend a quiet stay. Thank you very much.

I have been staying here during my summer trips home since the year before last. The Room is spacious and the amenities are more than sufficient, and above all, the breakfast is excellent. There is a wide variety of dishes, all of them delicious, so my children were very satisfied as well. Having a coin laundry nearby was also very helpful. I would definitely like to stay here again if I have the opportunity.

Even though I arrived much later than the check-in time, the staff kindly accommodated me. I also enjoyed the wide variety of baths! Just one thing: many guests were barefoot inside the building, which I understand since it’s an Onsen, but if possible, it would be nice to have Japanese-style indoor footwear available (the disposable slippers in the Room were a bit small and hard to walk in), so those who want to wear them would have that option. Sorry for such a luxury request. I’m grateful to the kind front desk staff and to everyone on the team.

All the staff were kind, and the property was clean. The Hotel did feel a bit dated. Breakfast and dinner were both very delicious—much better than I expected for the price. The Niigata rice was especially good. The complimentary snacks and drinks in the lounge were also nice. Roasting marshmallows over the irori at night was fun. The large public bath and open-air bath, fed by a private hot spring source, were excellent as well. However, it seemed a little different from Tsukioka Onsen’s typical emerald-green water with a thin oily film on the surface. Maybe there is a lot of added water? I’m not sure. Even so, considering the value for money, meals, various services, and how kind the staff were, I think it’s a good Hotel. Thank you for taking care of us. The town area of Tsukioka Onsen is beautifully maintained and very pleasant. It’s an Onsen I would definitely like to visit again.

The front desk staff were very helpful, and the room was thoroughly cleaned, so I had a comfortable stay.

I hesitated when booking because the room was under 20 m² and the bathtub was not separate, but it had good reviews and I booked late with no other options. It felt surprisingly spacious for the size, and the bathroom and toilet were very clean—none of the water stains or dark buildup that usually make me prefer a separate bath area. I got hooked on the restaurant’s yogurt and granola, so I added breakfast on the day. It’s quite far from the station ticket gates, it gets dark at night, and it’s a shame there’s no convenience store on the way from the station—but I’ll stay again if I need a place in a pinch.

This trip was planned as a motorcycle touring trip with an overnight stay. When I arrived at the Accommodation, the front desk staff kindly guided my motorcycle to a covered area and even provided an umbrella, which I really appreciated. The bath wasn’t large, but it was more than satisfactory. Above all, I can highly recommend the meals. Dinner was very satisfying, like a course meal—from meat and sashimi to pudding for dessert. And breakfast? It also offered a variety of delicious items such as grilled fish, and just like dinner I went back for seconds of rice. I’d like to stay here again when visiting the Fukushima area. From the Room I could see Lake Inawashiro; it was quiet around there and I slept very well.

I have stayed here many times. At a typical Ryokan, I’m a light eater, so the meals served are often more than I can finish. For that reason, wherever I go, I stay without meals included. I eat at nearby restaurants and order only what I want and can finish. It’s cheaper and makes for a more relaxed trip. From that perspective, Kameya Rakkan is the best Hotel. Of course, the staff are kind as well, and I appreciate their attentive service. I will stay again.

Although it was a basement Room, I was surprised by the high quality. The bathroom and toilet had a sophisticated design and felt very clean. I wished there had been a place to hang wet towels. It’s conveniently located right in front of the station, so I’d like to stay again. I was also satisfied with dinner at the izakaya inside the Hotel.

I have stayed here more than five times.\nAlthough the building shows some minor wear, it is kept very clean.\nNear the lobby, you can choose from a selection of shampoo and conditioner, and an Onsen Facility is located next door. The Onsen includes bubble baths, a sauna, and an open-air bath, so you can really enjoy it.\nThere is also a small welcome drink near the elevators, so you can sit on the chairs across from the lobby and relax while looking outside.\nThe Room is fairly spacious, and even if you book No Meals Included, you can still dine at the restaurant on the second floor for around 1,000–2,000 yen.\nThere is also a microwave in the Hotel, so you can bring in food from outside. On the second floor there was an area with vending machines plus tables and chairs where you can heat food in the microwave and eat right away.\nIt’s not right in the city center, but it’s convenient—you can reach both Hiroshima City and Onomichi in under an hour.