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We stayed in the maisonette as a family of four. Even with two beds and two futon sets, there was still plenty of living room space, so we could relax comfortably. The view from the open-air bath was outstanding. The meals were delicious, and it was a very satisfying stay.

The Hotel is in a great location, and the Room was very spacious, making our stay comfortable. Akita Station is also nearby, and the Akita Citizen’s Market, where you can shop, is just a short walk away, which made our stay enjoyable. If we have the opportunity, we would definitely like to stay at this Hotel again.

The Onsen was outstanding, the hospitality was exceptional, and we found a truly wonderful Accommodation. The coffee we were served was authentic and incredibly delicious. It seems the space is designed so you can relax without worrying about time. However, not being able to find a clock anywhere was a bit inconvenient. Thank you for taking such good care of us.

We visited with our dog to celebrate my parents’ 60th birthday. The staff were kind, and the Ryokan was welcoming to both people and dogs. We were very satisfied with the meals! The Room and the in-room bath were spacious and very comfortable. Thank you very much.

I stayed here to watch a professional baseball game at ES CON Field. The game ran long and I checked in late, but the staff handled it pleasantly. I was also very satisfied with the large public bath. The price was a bit high, but I added breakfast. There were local Hokkaido dishes such as soup curry, herring, and seafood. I was very satisfied. After breakfast, it felt great to take a walk around Nakajima Park. When I stay in Hokkaido again, I would definitely like to stay here again.

We stayed in a villa with our family of four and our Chihuahua. Since it’s a bit away from the main building, we were very satisfied that Shuttle Service was provided each time we needed it. The Room and bath were amazing, and our daughters were excited the whole time! The food quality was excellent—especially the risotto, which was incredibly delicious. We also used the pool and were very satisfied. If I could share just two suggestions: since we traveled with our dog, it would have been nice if the area around the villa had better-maintained paths for walking. Also, while Wi‑Fi was available, we wished the TV had internet access so we could watch Netflix or YouTube. Overall, we were very satisfied. Thank you very much.

It’s a short walk from the station (bus stop), but I think it’s an easy distance to walk. The Room had everything we needed, and it was wonderful that drinks and light snacks were available until 10:00 pm. The snack cakes were delicious. All the staff were courteous and helpful, so we had a very pleasant stay. Thank you very much.

From the moment we arrived at the Accommodation, the warm welcome, guidance to our Room, and attentive service during meals were all exceptionally hospitable and made our stay very comfortable. We were extremely satisfied with the view from the Room, the open-air bath, and how clean everything was. We were also very pleased that many items in the refrigerator and much of the room service were available at no additional cost.

I stayed for a Multiple Night Stay. I was very happy to be upgraded to an available Room. Although the weather wasn’t great, I think the view from the balcony is the best at this Hotel. The staff were cheerful, and I had a wonderful stay. I would like to stay again next time.

This was my second stay at this auberge. I was deeply moved on my previous visit, so this time I brought my family. The simple Room felt very relaxing, and the thoughtfully prepared cuisine was not only delicious but also beautiful to look at. Everyone who served the meals—led by Madame and the chef—was courteous and kind, making both dinner and breakfast truly wonderful. Everything we purchased to take home, including paella, hamburg steak, jam, and cheesecake, was delicious; even now, about a month after our stay, they bring back fond memories of Auberge de Oishi.

They also stored my luggage before check-in. There was one washing machine in the women’s large public bath, so I felt comfortable doing laundry. The bread at the breakfast buffet was delicious.

The Room was very clean, which was great. It was helpful to be able to check crowding information for the breakfast venue and the large public bath on the TV. Since the Room was on the 3rd floor and seemed to face the platform, I noticed the noise from passing trains.

This Accommodation is highly recommended. The Room was clean and comfortable, and with the fresh greenery of the season, the semi-open-air Onsen was absolutely wonderful. The front desk staff were also very helpful, and we had a pleasant stay. The location and surroundings are excellent. It’s an Accommodation I’d love to visit again. Next time, I plan to choose the largest Room with an open-air bath.

Although the building and Room are not the newest, the staff’s thoughtful hospitality—clearly reflecting excellent training—felt genuinely warm rather than scripted. The food was also stylish and delicious, and we had a very comfortable stay.

We stayed one night in a second-floor Room starting 2026/6/6. Our group was two adults, one 2-year-old, and one Pomeranian. The Room was stylish, clean, and spacious, and the private open-air Onsen bath was more than large enough. The water temperature was easy to adjust. Even though it was June, we didn’t notice any insects, and it was wonderful to be able to bathe 24 hours a day at whatever temperature we wanted. The only reason this isn’t a full 5 stars is the lack of a view (it didn’t bother us at all at night). We were surprised to find an indoor puppy area in the Room that’s big enough for light running. Also (in a good way), even though the Facility is extremely clean, dogs are allowed to walk anywhere as long as they’re on a leash. The vanity has double sinks and is very comfortable. There’s also a front-loading washer/dryer, so staying two nights or more would be easy. The shower room is very spacious, which made bathing our 2-year-old much easier. The kitchen is well equipped with appliances and tableware for cooking, but we ate out this time. Within walking distance there are great sushi places, buffets, loco moco spots, and an infinity-style scenic footbath with amazing views. Shirarahama Beach is about a 20-minute walk from the Hotel—an excellent location. Within about 10 minutes by car are Toretore Market as well as recommended yakiniku and pizza restaurants. They offer free rental of an outdoor wagon: we loaded our 2-year-old and our Pomeranian into it and walked to Shirarahama Beach. At night we went to a buffet about a 3-minute walk from the Hotel; after our child fell asleep we enjoyed Onsen time with drinks; the next day we bought delicious bread from the attached bakery Hotel before sightseeing. Thanks to all of this, we had an amazing holiday. We will definitely return—if I had to nitpick: - I would have liked a baby guard to prevent falls (we pushed the beds together and used pillows as a barrier) - I would have preferred an enclosed toilet room (this is also why it’s not quite full marks for the Room) We’ve stayed at many pet-friendly Accommodations before, but considering location and value for money, this was by far the best. We will absolutely come back. Apparently Rooms on the third floor have ocean views—next time we’d like to stay there.

The free-flowing Onsen was wonderful. The indoor bath was a bit on the hotter side, while the open-air bath was pleasantly lukewarm, and we fully enjoyed the unique appeal of each. The Room was spacious, and we were able to relax comfortably. Both breakfast and dinner were delicious. In particular, since I’m not fond of beef, I mentioned it in advance and they kindly accommodated my request. Thank you very much. Not only the meals but also everything else—including the Shuttle Service to the station—was handled with great kindness by all staff members. It was truly refreshing, and we had a wonderful time. We would definitely like to stay again.

I booked Hotel Chinzanso Tokyo, where you can enjoy the sea of clouds, to celebrate my wife’s birthday. What surprised me first was that I had requested a birthday message plate at “Il Teatro,” the Italian restaurant we reserved for dinner, and the Hotel coordinated everything so wonderfully that at check-in they presented my wife with a handwritten birthday message card from the staff. Honestly, I was deeply moved by their hospitality. As an IKYU Diamond member, we received a Room upgrade, and they also kindly suggested switching to a suite (for an additional fee). The upgraded garden-view Room was spacious with an excellent view—we were completely satisfied. The sea of clouds was truly magical; it looked different depending on the time, and no matter how many times we watched it, we never got tired of it. Service at “Il Teatro” was also outstanding, and we had a memorable birthday dinner at a window seat overlooking the garden. The food was delicious, and the recommended Chardonnay was exceptional—exactly my kind of white wine. After that, we went to the bar for cocktails and returned to our Room, but we were having such a great time talking that we ended up missing the final grand sea of clouds show. Talking with my wife about making Hotel Chinzanso Tokyo our annual birthday tradition, we promised each other: “Next year, let’s dine in one of the private rooms used for Hanzawa Naoki filming—and this time we’ll definitely watch the grand nighttime sea of clouds from our Room.” It became a wonderful memory for us. Thank you very much! We will be back!

This was our third stay on the lounge floor. Everyone—front desk staff, floor staff, bell staff, and lounge staff—was full of hospitality and treated us with great care, so we were able to enjoy another comfortable and pleasant stay. When we visited the lounge at tea time, they remembered the name of our five-year-old daughter and spoke to her kindly. Their thoughtful attention made us very happy and left a lasting impression. The Room was, of course, spotless—gorgeous and extremely comfortable. The food in the lounge was also high quality; this time, in addition to the standard offerings, there were seasonal dishes as well, which made it even more enjoyable. We also used the spa and gym and felt refreshed both physically and mentally. It was a truly wonderful one-night stay. No matter how many times we visit, it’s one of our favorite Hotels that always makes us want to come back. We would love to return again.

We felt the thoughtful attention in our Room and at the restaurant, and my wife and I were able to enjoy a wonderful birthday. The Facility had the charm of a classic Hotel while offering the comfort of a Resort Hotel, and we thoroughly enjoyed the Onsen at Atagokan. If we have another chance to visit Karuizawa, we would love to stay again.

As we did last year, four of us stayed again for a birthday sleepover. The Facility was well designed with no unnecessary extras, and having a large public bath was fantastic. Because of light rain, we took taxis to and from Chinatown, which was very convenient. We also really enjoyed using screen mirroring on the TV. Everything was thoughtfully arranged, and all four of us were completely satisfied.