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We stayed to celebrate my mother’s discharge from the hospital. Based on our previous stay, you kindly accommodated our requests and avoided ingredients we cannot eat without us having to mention them this time, and we truly felt your outstanding hospitality. We thoroughly enjoyed the Hotel—the view from the balcony, the comfortable Room, and the delicious meals—and my mother was very happy as well. Thank you for celebrating with us. 　I especially love the atmosphere of your pool. I hope you will continue to maintain an environment where it is easy to swim and no one takes prohibited photos. Next time, we would like to visit again around autumn or winter.

Last summer, after renting a nearby vacation home and visiting Morito Beach, we discovered SCAPES THE SUITE. We made a Reservation because we were drawn to the easy beach access and the property’s atmosphere, and we had been looking forward to our stay. Thanks to you, we were able to enjoy the sea with our family, including our two young daughters. We used the pick-up and drop-off service from Zushi Station, and being greeted by a classic Cedric taxi instantly set a resort mood. We arrived a little early and planned to wait in the lobby, but perhaps because of my IKYU Diamond membership, we were shown to our Room right away. It was the twin “Mandarin Orange.” It felt more spacious than expected, with the Shonan sea right in front of us and Enoshima clearly visible at all times. Due to the weather we only caught a faint glimpse of Mt. Fuji for a moment, but having the ocean always in view was truly soothing. After the concierge kindly showed us around the Room, they helped arrange our one-hour private jacuzzi time (per Room) as well as breakfast time. We were worried about an approaching typhoon, but fortunately it took a course that didn’t affect us much—so we even enjoyed occasional sunshine. Our daughters’ family was able to swim several times, while we grandparents stayed in the Room caring for our 7-month-old grandchild. It was wonderfully relaxing. With children aged three and zero with us, we ate out for dinner; however, the Hotel restaurant also looked very appealing. This time we only had breakfast and lunch here, but next time we would love to try dinner as well. No matter where you look from within this property—the balcony or even from the jacuzzi—the view of the sea never gets old. That scenery itself felt like your greatest hospitality. We also strongly felt how much everyone working there loves Hayama—and loves this Hotel. The pride and care of both the concierge team and those serving at breakfast/the restaurant really came through. We were also delighted by your gift: Genbei’s famous beach sandals. You coordinated sizes and colors for each family member perfectly—our daughters’ family was thrilled. Finally, after receiving an outstanding carrot dressing as well, we headed home feeling refreshed. Not only in summer but in any season, SCAPES is a place where you can truly relax—and we would love to return again. Thank you very much to everyone at the Hotel.

From the warm welcome to check-in, breakfast, and check-out, the service was truly pleasant at every moment. They even kept our stay history from four years ago, and I was genuinely impressed when they asked, “Would you like the same morning newspaper as last time?”—such thoughtful attention to detail. I also asked for photos many times, and every staff member kindly took them without hesitation. And the breakfast—what you expect from Brighton—was absolutely delicious and very satisfying! I understand renovations will be starting soon, and I’m truly looking forward to staying again at the newly refreshed Brighton Hotel.

I made a Reservation because I wanted to stay at Hotel Chinzanso Tokyo again after a long time, and it happened to be my birthday month. Although I hadn’t mentioned anything, the restaurant where I booked lunch added a “Happy Birthday” message on the plate, and at check-out I received a birthday card. The card even included messages from the staff. I felt that this kind of thoughtful attention is exactly what makes Hotel Chinzanso Tokyo so comfortable. Relaxing in a Room with a great view, strolling through the garden to enjoy the sea-of-clouds display, and ending the night with a quiet drink at the bar—this is the perfect Hotel when you want to recharge. I would love to visit again.

This was my first stay at an all-inclusive Accommodation, and I was truly able to relax both in time and in mind. It was wonderful to enjoy views of the beautiful garden and Matsushima from the Room. The bath was a comfortable size, and it was unusual (and convenient) that it was on an upper floor, so I went in many times. The meals were genuinely delicious just as the Reviews said—I wanted to eat everything—but waiting in line a little helped prevent overeating, and I found it enjoyable to watch everything being prepared while looking forward to it. Above all, I felt that one reason it became such a luxurious experience was that all the staff provided service efficiently, with smiles and a calm sense of ease. The lounge at night also had a lovely atmosphere, and we were able to relax and talk as a couple, which was great. I would love to stay again if I have the chance. Thank you very much.

I stayed for two nights. Both the service and the Room were comfortable, and I was able to relax. The staff’s courteous service was especially impressive. The location is excellent, with an airport bus stop right in front of the Hotel, making access very convenient. From the Room, I enjoyed a beautiful view of Kumamoto Castle. With my support for the recovery in mind, I would definitely like to stay here again when visiting Kumamoto.

We were blessed with great weather on this trip—clear skies every day and stunning views of Mt. Daisen and the Sea of Japan from the mountain. Because this Facility comes so highly recommended, we arrived early to make the most of it. With the all-inclusive plan, we enjoyed a beer right away while soaking in the open-air bath on our Room’s balcony. The Room had a Western antique style, and everything—from the bed and furnishings to the tableware—was superb. The Italian dinner was outstanding and truly worthy of an auberge, and the house wine was exceptionally delicious. The hospitality was excellent as well; the owner personally greeted us, and we had a wonderful conversation. From around sunset, a sea of clouds began to spread out—so spectacular that even the owner said it was something rarely seen. We were able to fully enjoy both an incredible meal and breathtaking scenery.

I stayed here while reuniting with an old friend. As soon as I entered the Room, fireworks at Marine Stadium went off, making it feel like a warm welcome. The check-in and guidance were very courteous, and breakfast the next morning was truly delicious. My friend who traveled from far away was also very happy. I will stay here again. Thank you very much, and congratulations on your 35th anniversary!

For the first time in five years, I visited again—this time on my own. At home, I’m always thinking about what I need to do and rarely get a chance to truly relax, but the time I spent at your auberge made me want to pick up books that caught my interest and listen to music I wouldn’t normally hear. It was a refreshing escape from everyday life. The food, of course, was more than satisfying—worthy of being called an auberge! Thank you very much!

I always stay here when attending a show. Even though it was a morning performance, I was able to store my luggage in a locker, which was very helpful. My friend and I enjoyed a late lunch buffet at Ensemble. The space was spacious, with a wide variety of dishes, and we were very satisfied. Perhaps because it is the Hotel’s 100th anniversary, there were also menu items from the former Takarazuka Hotel, and everything was delicious. The Room is compact, but has a lovely atmosphere and was very comfortable. All of the staff were extremely pleasant and kindly assisted us, which we truly appreciated. I will definitely stay again.

A Hotel that is never flashy, yet conveys exceptional quality and refined elegance. The rooms are spacious, and the chairs and beds are extremely comfortable. Instead of a card key, the traditional heavy brass key is actually a nice touch. Amenities are also high-end, including Nespresso and L’OCCITANE. It has a dignified presence unlike design-focused city hotels. I was impressed—it truly lives up to its reputation as a Hotel patronized by the Imperial Household.

It’s been a long time since I felt this kind of excitement. I was truly fulfilled by the meticulous, sophisticated design—much like how I felt when staying at Le Royal Monceau in Paris. The service struck the perfect balance, and the high-quality, distinctive room atmosphere and design made it genuinely relaxing.\nBeyond the guest room, the large rooftop jacuzzi we used at night was wonderful, and the garden beside the first-floor restaurant—with its towering palm tree—was also superb. It’s impressive to see it maintained to this level.\nEven after about 20 years, this standard is remarkable. This is exactly what people mean by a Hotel you’ll want to return to. My sincere thanks to all the staff who must work hard every day to keep everything so well maintained.

We visited to celebrate my daughter’s 20th birthday. I wanted to surprise her, so I emailed in advance, and they suggested a wonderful Plan—thanks to that, we had an absolutely satisfying trip! We booked the girls’ get-together Plan, so we really appreciated the Shuttle Service. Even better, the driver showed us around Iwata City on the way, which made for such a fun start. The service was outstanding and truly made us happy. When we arrived at our Room, Surprise #1 was waiting—a message on the TV. My daughter was thrilled! Dinner was French cuisine that let the vegetables shine; everything was delicious and deeply impressive. Then came Surprise #2: a dessert plate! It caught my daughter completely off guard and delighted her even more. When we returned to our Room, there was a knock at the door—and a birthday cake (an additional charge, but it felt like great value compared with other places). My daughter expected there might be cake, but she was amazed by how many surprises there were!! Above all, the lush greenery made strolling through the garden a joy. The evening atmosphere with softly lit flames was beautiful—just being there felt calming. Both large public baths were excellent; perhaps thanks to the moor hot spring water, my skin felt wonderfully smooth. We had such a relaxing time. Breakfast was also fantastic—the plate really highlighted fresh vegetables. I was especially moved by the gentle soup and its natural vegetable sweetness. Most of all, the perfectly balanced hospitality and the Hotel’s atmosphere were exceptional! I first learned about GREENITY IWATA after hearing that my favorite artist stayed here last year—and it truly is a wonderful Hotel I’d love to visit again for anniversaries or whenever I want to slow down and reset. Even though we stayed from check-in all the way through check-out, it still didn’t feel like enough time—that’s how amazing our stay was. We would love to come back!

I stayed with you during Golden Week, and I had been hoping to bring my mother next time. She was truly delighted as well. This time, thanks to IKYU’s Diamond benefits, we were able to spend an even more elegant and relaxing time. By chance, we stayed in the same Room as last time, and the Room number matched my eldest son’s birthday, which felt like a wonderful connection. We were also warmly welcomed back with “Welcome home,” which deeply moved us. Your wonderful Hotel and the hospitality of your staff always impress us. Everyone is friendly and easy to talk to with a smile, making our stay truly comfortable. I would love to visit again soon. Thank you very much.

I fell ill on the day of my stay and had to be taken to the hospital by ambulance, and everyone at the Hotel took great care of me. I later heard from a friend that your response at that time was truly outstanding. Even until checkout, you showed consideration for me in many ways. This stay turned out to be unexpected, but next time I would love to visit again and relax with a hotel staycation. Thank you very much for everything.

Conveniently located near the station with covered access so you can arrive without getting wet, and as soon as you step inside, you’re welcomed by a luxurious fragrance. This was my second stay, and just like last time, every front desk staff member provided outstanding hospitality—service on par with a top-tier Hotel. The Room was spacious, the in-house slippers were soft and fluffy terry cloth, and the amenities were properly prepared in both the Room and the large public bath rather than being set out in small packets for guests to take freely. At the entrance to the large public bath, staff were on standby, and even though I forgot to bring towels from my Room, they kindly lent me some without hesitation. I ended up bathing during a busy time and had to wait for a shower, so it would have been nice if there were an update on how crowded it was before entering or a space where guests could wait. They also arranged a taxi smoothly; despite being right by the station there is also a drop-off area, and everything about this place is unbelievably wonderful for this price. It’s a Hotel I’d want to stop over at even if Himeji weren’t my destination—I’ll definitely stay again. Thank you!!

I was looking forward to the sauna, but the detached Onsen was only open until 9:00 PM, and we finished dinner after 8:00 PM, so I gave up. However, the Onsen in the Hotel was also great. I used the detached Onsen for a morning bath, and it was amazing! The food was very satisfying! Also, the smoking area on the 3rd floor is excellent!

We stayed here during our trip to Okinawa to celebrate our daughter’s birthday. The front desk staff were friendly, and the Room was clean—we were very satisfied. The location is within American Village, which made it easy to enjoy the area. We heard that the Chunichi Dragons were holding their training camp at the stadium next door, and we would have loved to see it if the timing had worked out. Breakfast offered a wide variety of options, including Okinawan dishes, and it gave us a great start to the day.

This was my first stay. The Hotel staff were very courteous and helpful. I was pleasantly surprised by how delicious the dinner was.\nI would definitely like to stay again.\nThank you very much.

Everything was spotless, and the atmosphere was wonderful! The breakfast buffet was also incredibly lavish! I was busy with personal plans in the evening and couldn’t make it to the bar, which I really regret—so next time I’d like to stay again and take my time! Thank you for a wonderful stay!