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We used this for our annual family trip. My father had stayed here a long time ago, so it brought back great memories and we all got excited. The food was delicious, and we really enjoyed the Kero sauna and the pool. It was also nice that swimsuits were available to borrow! It seemed like the humidifier was broken... that was the only disappointment, but everything else was great.

Choosing the Plan with breakfast and dinner was absolutely the right decision. Using the ingredients as they are, with a clever twist here and there, we found ourselves saying “oh!” again and again—it was a real delight. We highly recommend the meal Plan. The Room was clean, and the Onsen was very relaxing. It exceeded our expectations for the price. We’re already looking forward to the meals on our next stay. Our sincere thanks to all of your staff. Thank you, and until we meet again.

I visited on the 17th and 18th of last week for a refresh vacation. When I arrived, there were so many people along the Narai-juku street that it was difficult to make my way in. The garden outside my Room was spacious and could be enjoyed from the floor-to-ceiling window, creating a calm atmosphere where time seemed to slow down. I was able to spend some quiet, relaxing moments. Both the food and drinks were absolutely delicious! I was also very satisfied with the dinner pairing—the selections matched perfectly. Personally, one dish featuring locally grown vegetables and the gin and tonic served as part of the pairing were especially memorable! The staff at BYAKU Narai were easy to talk to, and I really enjoyed our conversations—it became a wonderful memory. This time I missed out on trying the whisky, so next time I’d like to make sure I don’t forget. I also forgot to buy a bottle for home (haha).

Following our stay during the March equinox holidays, we stayed with you again for the September equinox holidays. We booked connecting Corner Suite and Comfort Suite Rooms. With just one door between the two Rooms, communication between grandma and her grandchild improved dramatically. The Onsen in such a prime Ginza location was exceptional—grandma enjoyed it so much she went in three times. Breakfast was beautifully presented, which lifted our spirits, and everything was delicious. We will be back again.

We stayed for one night to celebrate my wife’s birthday. The room atmosphere and the private hot spring in the room were wonderful, making it a truly memorable stay. The meals were delicious, and we could feel the attention to detail in the presentation and tableware as well. Thank you for your thoughtful consideration for my wife’s birthday. The female attendant assigned to our room was very pleasant, and her explanations of the dishes, timing, and service were perfect. My wife was very happy and it became a wonderful birthday memory. We would love to visit again.

While looking for a place to stay in the Izu area, we happened to learn that this property is used as a filming location for a drama my husband loves, so we booked it. It was our first time visiting Shuzenji Onsen. Because the hotel strongly highlights its connection to the drama, I initially wondered if it might be a bit of a “fan-oriented” place. In reality, once we arrived, we found thoughtful hospitality throughout—not only in the facilities and atmosphere, but also in the service—so we could truly relax with peace of mind. What impressed me most were the small touches everywhere on the property. Not only were little inconveniences—things you often wish other inns or hotels would improve—quietly resolved, but there were also many ideas that made me think, “So this is how it could be even more comfortable,” even for things I hadn’t considered inconvenient before. Nothing felt over-the-top, yet every detail seemed to come from carefully considering guests’ movements and feelings. I believe that accumulation of thoughtful touches is what makes the entire stay so comfortable. Even the amenities and in-room items felt carefully selected one by one; it was clear they had thoroughly thought through how guests can spend their time pleasantly. The service also left a strong impression. The staff member who looked after us was relatively young—polite yet pleasantly friendly and approachable—and our conversations were enjoyable, which naturally helped us unwind. We also felt genuine warmth from all staff members and their desire for guests to have a wonderful stay. The heartfelt hospitality—attentive without being overly formal—was exactly what suited us. The food was excellent as well. The presentation and tableware had a playful touch, and there were pleasant surprises in both ingredient pairings and how dishes were served; we enjoyed each course with fresh anticipation right through to the end. It was clear that no corners were cut even at breakfast, making for an extremely satisfying stay. Perhaps because it was just before a holiday weekend, we had the large public bath almost entirely to ourselves and could enjoy the hot springs at leisure. The garden was beautiful too—I can easily imagine reservations becoming highly competitive during autumn foliage season. We usually visit Hakone more often, but extending our trip by about another hour brought us here—and compared with Hakone’s prices, we were amazed that such an indulgent experience could be enjoyed at far more accessible rates. It was a wonderful property that made us want to return in another season.

This stay was our long-awaited “revenge trip” after we had to cancel in February because a family member came down with the flu. Because the entire Accommodation is covered with tatami, our family member with mobility issues didn’t need to put on geta or slippers, and we were able to relax without stress. The Room was spotless and well maintained, making it very comfortable, and the view opened straight onto an unspoiled rural landscape. We took a breather with a welcome drink before dinner. Dinner featured an abundance of seasonal ingredients such as red snow crab, roe-bearing sweetfish, and matsutake mushrooms—delighting not only the palate but also the eyes and nose. The large public bath felt wonderfully open, as if an outdoor bath were floating within the garden. Towels were also stacked in front of the bath area, so there was no need to bring them from your Room as is common these days. If I had to mention one thing, I feel it would be more fitting to have towels rather than paper towels placed near the sink in the Room. At departure they even removed leaves stuck to our car’s windshield. There was no pushy “this-and-that” service; instead, their thoughtful attention that reaches exactly where needed was truly pleasant. It was an exceptional Accommodation that made us want to return in another season.

We traveled with our 3-month-old baby. With breakfast and dinner served in the Room and a private bath, we were able to relax and take our time. The staff kindly laid out the futons early and spoke to us gently, and their warm hospitality was truly comforting. The meals at the restaurant were excellent—we even had seconds of rice. Both the Room and the garden were beautifully maintained, making our stay very pleasant. We had wondered if it would be an issue without an open-air bath, but the in-Room bath was more than enough for us to enjoy.

Although the sky was unfortunately overcast, it was the perfect season to comfortably soak in the lukewarm natural spring water, and it felt wonderful! The meals are delicious and full of healthy options, and combined with the Onsen benefits, I feel better every time I stay. Perhaps because I kept coming back, my frozen shoulder has completely healed! The summer à la carte fried rock oysters were especially delicious—I’d love to have them again next year! This was my first Saturday stay, and I enjoyed listening to a jazz piano performance. It matched beautifully with the mysterious flicker of the bamboo lights in the garden and was incredibly soothing. There were familiar tunes and summer songs, and in the second half they even took requests, so there was a great variety of music and it was truly enjoyable. Ending with “Cradle Song” was also a stylish touch. I’m looking forward to visiting again in autumn.

After leaving the Ryokan, I boarded the Shuttle Service bus to the station without realizing I had forgotten my smartphone. Later, a member of the Shuttle Service staff kindly made a round trip by car to deliver it to Shin-Aomori Station. I feel truly sorry and deeply grateful. Their thoughtful care meant so much to me and left me with a warm feeling until the very end. I would love to stay here again.

The area was very quiet, the Room was spacious, and the bath was large and relaxing. The meals were also delicious. We would love to stay again.

We visited Kinosaki Onsen on a family trip. Since it was a special occasion, we stayed at Mikiya to experience the atmosphere of Naoya Shiga’s “At Kinosaki.” The location is a bit deeper into the Onsen town, and the roads from the station to the Ryokan are generally narrow, so if you are driving, extra caution is needed during busy pedestrian hours. Compared with the lively street outside, the Accommodation itself was quiet, and we had a very relaxing time. The indoor bath is compact, but I personally found it very comfortable. You can also enjoy the public baths around town, so I recommend trying several. The meals were delicious and just the right amount. The staff were attentive as well—overall, it was a wonderfully quiet Ryokan with great character.

I sincerely apologize for my late thank-you. This was our second stay. The front desk location had changed since last time, so I was a little confused at first. After we arrived, you upgraded us from Room KOURAI 202 to Room NOMATSU 403, which was an unexpected and wonderful offer, and we were truly delighted. As it’s the most popular among the staff, it was very spacious, with a beautiful view of the garden from both the bath and the Room—an exceptionally comfortable and calming place to spend time. Both dinner and breakfast were delicious, and since there was only one other group besides us, we were able to dine in a relaxed atmosphere as well. We also enjoyed visiting nearby Japanese sweets shops—it was great fun. We were deeply moved by how beautifully you filled in our travel memory book too. Done—we will definitely be back again. Thank you very much for taking such great care of us.

I stayed at this Hotel for the first time after wanting to for a long time. I stayed in a Room with a terrace, and it was spacious enough to relax comfortably on the terrace or sofa. The Room was also kept very clean, which I was happy with. Breakfast was delicious as well. I would like to stay again.

This was my second stay. Even though you must welcome many guests, I was surprised that some of the staff remembered me despite my visit a year ago. I made another Reservation without hesitation because the warm hospitality and delicious meals were just as wonderful last time. It’s also in a convenient location within walking distance of Itsukushima Shrine, Daisho-in Temple, and the Mt. Misen Ropeway. In summer, you can visit Itsukushima Shrine from 6:30 a.m., so I recommend waking up early and taking a relaxing walk to enjoy worship at a quieter time with fewer tourists.

The staff’s hospitality, the quality of the meals, the atmosphere of the Room, and the surrounding environment all exceeded our expectations. Thanks to you, we were able to enjoy a truly special getaway, and our dog was stress-free as well. Thank you.

This was our first stay with the VMG Hotel group, and we made a Reservation because we were drawn to the location and breakfast at Heian Shrine. With only three Rooms, the atmosphere was calm and relaxing. Even though we may have caused some inconvenience with two children, everyone at the Hotel was truly kind and helpful, making our stay very comfortable. They also handled an issue pleasantly and professionally, for which we are very grateful. As for the Room, it was a bit inconvenient that there was no luggage rack like many Hotels have. Also, since the bathroom, toilet, and sink were all in one unit, it felt slightly inconvenient for five people across three generations (as two-bedroom or connecting Rooms often have two bathrooms/toilets). That said, the Room was spacious and spotless; we could hear the bell from Kodai-ji Temple and even catch glimpses of people passing along Nene-no-Michi—full of charm and atmosphere. Thanks to the great location, we could walk to many sights. Gion at night and Ishibe-Koji Alley were also wonderful. Breakfast at Heian Shrine was a special experience as well—this stay truly made us glad we chose this Hotel. Highly recommended.

I stayed at this Ryokan specifically to enjoy ayu, as it is famous for its ayu cuisine. At dinner, a wide variety of ayu dishes were served, and I thoroughly enjoyed more than 10 fish. The most delicious was the ayu rice; even though I was already full, I ended up having two bowls. The non-ayu dishes also looked excellent, so next time I plan to try dishes other than ayu. The proprietress, the attendants, and the head chef were all friendly, and I had a wonderful time. It was a pity that the bath was not an Onsen, but it was spacious enough for more than the number of guests staying there, so I could soak at leisure and ease my travel fatigue. As this is a historic culinary Ryokan, you can’t expect modern comforts; however, it is well maintained in its own way and offers a different kind of comfort from today’s luxury Ryokan. This Accommodation lets you experience the comfort of a traditional Japanese inn.

I’d been looking forward to this stay for a long time! The traffic was terrible on the day and I was exhausted, but being surrounded by nature was so relaxing. We had a lovely view of the lakeside from our room, and at night the stars were beautiful—the air felt so clear. There was an adorable picnic set in the room. We arrived in the evening so we didn’t get a chance to use it, but I really wish we had. The meals were beautifully presented and everything tasted wonderful. I was satisfied with both dinner and breakfast! Eating while looking out over the lake in the morning felt so refreshing—I could do it every day. I’d love to visit again. Thank you very much.

At this Hotel with wonderful interiors, I was able to relax in the Onsen, enjoy truly delicious vegan cuisine, and spend a very happy time. All of the staff were kind, helpful, and courteous—I was truly impressed. Next year, I’d love to stay for about a week and enjoy a slow summer vacation. It was such a lovely summer that it made me hope I could spend my retirement at a Hotel like this.