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All the meals were truly delicious! The splendid alfonsino was especially tasty, and I’m glad I added it. This is a traditional Accommodation, but it didn’t feel old at all—everything was spotless and wonderful. The bath was also great. I was able to relax at a leisurely pace and feel refreshed. Thank you very much!

Not only were the Facility, amenities, cuisine, and location excellent, but above all, the staff’s attentiveness, thoughtfulness, and care were outstanding—my husband and I were impressed again and again. During meals, they noticed even our smallest movements and responded immediately. My favorite part was the corner where guests can freely read books. Cold barley tea was neatly prepared as well, and while enjoying the beautiful view outside, I was able to spend a quiet, unhurried time as if time had stopped. It was a Ryokan we were completely satisfied with. We will definitely come again!

From the warm welcome to the heartfelt send-off, we were truly satisfied with the hospitality. With the carefully designed interior and a beautiful garden view, we could freely enjoy a variety of delicious Ureshino cold teas, which helped us forget the heat. Dinner was delicately prepared with deep flavors and was beautiful to look at; even my mother, who has visited Onsen all over The whole country, was deeply moved. The bath in our Room was also a continuously flowing Onsen, and it felt wonderful. All of the staff were genuinely kind, and their smiles were soothing as well.

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are absolutely delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

We stayed for 3 days and 2 nights. The Facilities, the staff’s atmosphere, and the meals were all excellent. It was clear that each staff member truly loves dogs. We would definitely like to stay again.

We stayed in Room 401 with an open-air bath. The deep, expansive views, delicious food, and Onsen were all wonderful, but above all, we were most impressed by the warmth and kindness of the staff. Even among Accommodations in the same price range, many do not see guests off, so we truly appreciated it. It made us want to come back even more. Thank you very much.

My spouse and I stayed here together. We booked No Meals Included, but the Room came with a sauna and an Onsen, and the price felt almost too low for the Facility—we honestly felt bad about it. It may not be for those who prefer luxury Hotels or Ryokan costing over 30,000 yen per night, but as other Reviews mention, there are many small thoughtful touches. The service quality covers what matters without being excessive, and the overall calm atmosphere made our stay very satisfying. We hope to return again within this year.

This Hotel exceeded my expectations—wonderful in every way and an amazing value. All the staff welcomed us with great smiles, and everyone we met at check-in, at the restaurant during dinner, and at breakfast provided excellent service, making our trip to Zao truly pleasant. I was also happy to see their thoughtful attention, such as calling the elevator in advance when we were heading that way. When we entered our Room, there were tea snacks plus chilled sweets in the refrigerator—at this price, I honestly wondered if it was really okay for us to stay here. The Room was also very spacious. The Onsen was of course fantastic, and we were able to use the Onsen at affiliated Hotels as well, which was a real treat for us Onsen lovers. We would love to visit again. Thank you very much.

Both the meals and the bath were excellent.

An Accommodation I’d been looking forward to even before the trip! The Room felt luxurious yet relaxing, with tatami mats that made it especially comfortable. The welcome dango were also incredibly cute! Having a bath in the Room meant I could soak whenever I wanted—it felt wonderfully indulgent. On the second day, I planned to explore Oita from early morning, but I loved the Accommodation so much that I ended up staying until the very last minute before checkout. When I visit Oita again, I’d definitely love to come back.

I stayed here on a solo trip. Because it is small, everything is well cared for, making it a very pleasant Accommodation. From the aroma scents to the polished furnishings, attention to detail can be felt throughout, and the whole Accommodation has a warm wooden feel. The corner Room by the clear stream also had a raised terrace area where I could relax. Since there are only a few Rooms, I was able to enjoy the bath without overlapping with other guests and soak at ease. Thank you very much—I would love to stop by again.

A family trip with two families to celebrate my mother’s 77th birthday and my nephew’s birthday. The surprise cake at dinner made it a wonderful family memory. They also accommodated our food allergies, so we could enjoy the delicious meals with peace of mind. Thank you for the outstanding hospitality.

Although the weather in Hakone was unsettled, we enjoyed a wonderful stay as always. From our Room with a great view, the drifting clouds and mist felt truly magical. The meals were carefully prepared, beautifully presented, and delicious. Breakfast was also excellent, and we were able to spend an elegant morning while enjoying a mimosa. With outstanding service in a relaxing and refined setting, it was a truly memorable stay. We are already looking forward to our next visit.

Conveniently located near Dogo Onsen Station, the view from the Room was great, with Dogo Onsen Honkan and Matsuyama Castle visible. The window glass had a pattern, so it would have been even better if it were completely clear. The Room was clean and comfortable, with a nice sense of cleanliness. The large public bath on the top floor was also very relaxing, and I especially recommend the open-air bath! We used the buffet for both breakfast and dinner, and there were many local dishes and unique items—everything was delicious. Dinner was a half-buffet, but we were very full, so I thought it would be nice to have a Plan with buffet only (it may already exist...). Also, I’d be happy if there were mandarin orange juice at breakfast! It was also great to have live piano music in the evening.

The Onsen was outstanding, the hospitality was exceptional, and we found a truly wonderful Accommodation. The coffee we were served was authentic and incredibly delicious. It seems the space is designed so you can relax without worrying about time. However, not being able to find a clock anywhere was a bit inconvenient. Thank you for taking such good care of us.

With its expansive grounds, tranquil atmosphere, seemingly oversized guest rooms, and dedicated attendants, this is a top-tier Japanese-style Ryokan. While it did feel a bit dated in places—such as not having enough power outlets by the bed—we were very satisfied with our stay. It was disappointing that the private family bath (Nishi-no-Yu) was closed due to reduced hot spring water volume depending on the season.

I look forward to staying at Pearl Star every summer. Thanks to the staff who provide Shuttle Service with a smile from check-in to check-out, I always have a very pleasant stay. Breakfast is one of the highlights for me, and I like to get seated early and enjoy it at a relaxed pace. This is a Hotel I would love to stay at again and again.

My spouse and I stay here every year, but this year we invited my elderly mother and came as three. The spacious Room on the 6th floor was our first time, and the view was wonderful and stylish. My mother loved it, and I am truly grateful that we were able to make a meaningful trip for her.

At first, I felt the price was high, but after staying there, I was more than satisfied with the value. Both the Accommodation and the Room felt open and airy, and in a secluded, hideaway-like atmosphere, the staff’s warm smiles made my stay truly comfortable. The food was excellent and delicious, and the bowls and plates—beautifully chosen to match each ingredient—were also wonderful. You may get insects or leaves blowing in, but that’s only natural in such surroundings. Everything was kept very clean, so it didn’t bother me at all. It’s an Accommodation that makes you want to come back.

It was a truly satisfying day in every way. All four private Onsens were wonderful, and we enjoyed them right up until one hour before check-out. We were also happy with the wide variety of complimentary drinks available at any time. Of course, every dish was delicious, and we especially appreciated the strong local character of the cuisine. This is an Accommodation we would love to visit again as soon as possible.