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Mr./Ms. Chitose stayed with us for the third time this year. One of this Accommodation’s highlights is the meals, but above all, it’s the quality of the hot spring water. We look forward to visiting again.

We stayed with three couples we know. The Room was spacious and clean, earning high marks. The bath was a proper Onsen. Because of the rain, the outdoor bath temperature was a little lukewarm, but once you soak in it, you warm up nicely. The sound of the clear stream in front was soothing, and it felt like being surrounded by negative ions. At dinner, the appetizer course in particular was delicious—delicate and enjoyable with a variety of flavors. It alone pairs well with plenty of drinks. The meal portions were very generous, and we couldn’t finish the final rice dish. I recommend arriving hungry. Breakfast rice was also delicious and very satisfying. The staff were attentive and greeted us with warm smiles. The Accommodation isn’t large, but it offers great hospitality and tasty meals, so I think it’s excellent value for money. Since it’s right by the river, we felt it’s an Accommodation where you can relax while listening to the clear stream. It’s an Accommodation I would recommend to other friends as well. We’d love to visit again.

Thank you for taking care of us with the Room-assigned-at-check-in, breakfast-included Casual Inclusive Plan. I was a little worried about leaving the Room assignment up to you, but it was very comfortable and relaxing, and I really enjoyed it. We had an early departure the next morning, so I couldn’t take my time with morning tea, but next time I’d like to enjoy everything. It’s a bit far from the station, but there’s a bus so it wasn’t an issue, and there are bars nearby at night as well as a delicious soba restaurant, so no problem. There were so many options at the breakfast buffet that I couldn’t try everything—everything I had was delicious. The evening beer was also great to enjoy after a bath. Next time, I’ll come back for a more relaxing stay.

The weather wasn’t great, but the view from the window was wonderful, and I had a comfortable stay. The meals looked beautiful and tasted great, and I really enjoyed them. I was surprised by the afternoon-tea-style presentation. Towels are provided at the Onsen, so you can go without bringing anything. You can wear the samue anywhere in the building, which makes it very relaxing. The samue is comfortable to wear, and it has pockets so you can carry your phone with you.

We were very satisfied with the Room, where we could enjoy warm hospitality and a relaxing stay. The cuisine, featuring an abundance of ingredients from Fukui Prefecture, was also excellent. It is an Accommodation we would definitely like to visit again.

I visit on business every year, but this was my first stay in Kaike Onsen. Since I was here for work, I wasn’t expecting anything special, but not only was the Onsen wonderful—the meals were excellent as well. The sunset over the Sea of Japan from our spacious Room was absolutely breathtaking. I would definitely like to stay again next time. Thank you very much.

All the staff I interacted with (front desk, restaurant, and gift shop) had a great atmosphere—and their service was excellent as well. The food was delicious, and the all-you-can-drink plan included Sapporo beer. The Onsen was a comfortable size, and thanks to renovations a few years ago, the Room didn’t feel outdated at all. If I have the chance, I’d love to come again and stay here again.

Walking from Hakone-Yumoto Station while browsing for souvenirs, then passing through the main street lined with shops, it was also a delight to reach the Accommodation while being soothed by the lush riverside scenery. The all-you-can-drink service during our stay was also great, with a wide selection including draft beer and sparkling wine. For dinner, we chose the seafood shabu-shabu Plan, and it came not only with several kinds of fish but also scallops and crab; there were plenty of vegetables as well, and everything was delicious. The other dishes were served in small portions so we could enjoy a variety of items, and they looked beautiful too—we enjoyed them very much. Breakfast was also colorful and wholesome, with steamed vegetables, grilled fish, rice accompaniments, and more—delicious food that felt gentle on the body. Neither meal felt lacking at all, but it also wasn’t so much that we couldn’t finish—just the right level of fullness. The Room was clean, comfortable, and easy to relax in. The view from the Room was green and pleasant as well, though artificial fencing made it slightly disappointing. The Onsen was comfortable in temperature and very relaxing in both the large public bath and the private bath. The ice pops after bathing were also a welcome service. All of the staff had wonderful smiles and were kind throughout our stay, making us feel very comfortable. We would love to stay again. Thank you very much.

All the staff were incredibly cheerful, which made for a very pleasant stay. The building feels a bit old, but it seems to be well maintained and thoroughly cleaned. The baths are also clean. While I was using the large public bath, a staff member came by to check on things and even cleaned up what looked like fallen leaves. I stayed two nights with breakfast and dinner included, and there was such a wide variety of dishes that I never got bored—everything was delicious and very filling.

We stayed in a Room with an open-air bath. Overall, we were satisfied with everything—the bath, the meals, and the service. We had a wonderful time. The in-room open-air bath while looking out at the sea was very comfortable. The large public bath was also very spacious and not crowded, so we could relax and enjoy it. Both dinner and breakfast were beautifully presented, and we enjoyed them very much—especially the grilled abalone and shabu-shabu. We deducted a few points because the parking lot is far away (which could be difficult in rainy weather), there are limited choices for meal times, the Room does not have an automatic lock, and noise from the hallway carries easily, but overall we think it is a great Accommodation that we can recommend to friends.

The Onsen was wonderful. The guest room was clean and spacious. This is a Ryokan I would love to visit again.

Revisited on December 12, 2025. As last year, we thoroughly enjoyed Matsuba crab. Since female crab is only available until the end of the year, we visited in December. We ordered an additional female crab and upgraded the dried fish at breakfast to nodoguro. This time, we also made a Reservation for a private Onsen bath to fully enjoy the Onsen. The private bath was excellent—if there’s availability, I highly recommend trying it. Our Room this time was Oborozuki, and the semi-open-air bath in the Room allows you to adjust the depth. This was very convenient: keep it shallow when getting in and out, and make it deeper when soaking. Lastly, it seems some guests found the executive chef’s performance a bit overbearing, but it didn’t bother me at all—perhaps because I’ve experienced much flashier performances overseas many times. We’d like to return again next year.

We stayed as a family with our pet rabbit. Every staff member welcomed us with warm smiles and kind service, and the female staff at the dining area in particular spoke to our rabbit and took lots of photos for us, so our rabbit was able to relax and feel comfortable. The meals were also filling, with fresh and luxurious boat platters of sashimi, tempura, and more. As it was a Multiple Night Stay, when we returned from going out on the second day, fresh towels, extra trash bags, and replacements such as the kettle and teacups had been prepared for us, which we truly appreciated. We were also very grateful that there was no time limit for bathing. The Onsen left our skin smooth and silky, and even after returning home my skin continued to feel great. There happened to be the Shirarahama Fireworks Festival during our stay, and they kindly told us how to get to the venue as well as good viewing spots, which was very helpful. Since there are only a limited number of Accommodation where you can stay with a rabbit, we’re really glad we found such a wonderful place. We would love to stay again.

I was able to fully relax and heal my exhausted body after caregiving. Thank you for taking care of me. I felt the food was a little strongly seasoned, but I finished everything! It was a very good rest. I look forward to staying with you again.

I wanted to invite my mentor, who has supported me for many years, to my absolute favorite Accommodation, and we had a wonderful stay. A Room with a beautiful ocean view through large windows, a spacious open-air bath where you can truly relax, carefully prepared and delicious meals, and the thoughtful hospitality of all the staff—everything was outstanding. They were completely satisfied and deeply impressed, and I am truly grateful that I invited them. No matter when you visit or whom you bring along, this is an Accommodation you can trust without hesitation.

We stayed for one night and two days with our grandchild. As mentioned in the Reviews, the building and the Room itself are indeed old, but everything was properly cleaned and there were no issues. With the all-you-can-play passport, we fully enjoyed bowling, the pool, craft-making, festival-style games, quizzes, a stamp rally, and more. The free shuttle bus from the Hotel to Yubatake at night was extremely helpful; it was my first time seeing the Yubatake illumination, and I was surprised by how many tourists were there. Even though it was summer, walking around Yubatake felt pleasantly cool—almost a little chilly—which was wonderful. The next day we used the Hotel bus again because I wanted my grandchild to enjoy street food and try yumomi (hot spring water stirring). I had only ever visited Kusatsu in winter before, so this summer trip was a first for me. While news reports talked about extreme heat in Tokyo, I was amazed at how cool and comfortable Kusatsu is in summer. At night we didn’t need air conditioning in our Room; it even felt slightly chilly. Summer in Kusatsu is great.\nThe meals were delicious, and everyone at the front desk, each reception counter, and the shop—especially the international staff—was very polite and pleasant. Every staff member provided excellent service; I was truly impressed. This is a highly recommended Hotel for families with children as well. We would love to visit again. One drawback is that the Hotel is so large that it’s easy to get lost—especially when trying to find the baths; as noted in Reviews, we got lost too. Overall though, it was a wonderful Hotel. Thank you very much.

My family requested a trip to Kamikochi and Shirahone Onsen, so I made a Reservation at the long-admired Awanoyu with its milky-blue waters—and they were thrilled. When we arrived, we were impressed by the thoughtful attention to every detail, and by the chef’s outstanding dishes featuring local ingredients and seasonal flavors. The Onsen was unlike any we had experienced before, leaving both body and mind completely refreshed. We were also deeply moved by the understated hospitality of the proprietress and all the staff. We’ve found an Accommodation we want to return to right away. Thank you for such wonderful memories!!

What stood out to me was the service. The best service came from someone who seemed like the manager. At check-in, when I was talking with my companion about how only smoking Rooms were available, he quietly came over and offered to switch us to non-smoking Rooms, and promptly changed both of our reservations. I really appreciated it. The disappointing part was that when I went out from the Hotel and came back several times, I felt ignored completely, which made me feel a bit sad—though some staff did greet me. The Room was very clean, and the bathroom in particular was spotless. The large public bath Onsen was also excellent. It wasn’t very big, but it felt great. Breakfast was a buffet with a good variety, and I ate well.

I stayed one night at Sanga in Kurokawa Onsen, in the “Natsutsubaki” Room. Above all, the hospitality was outstanding, and the thoughtful attention—never intrusive—made my entire stay very comfortable. The meals were delicious and thoroughly satisfying. Although it rained during my stay, the damp weather only enhanced the Accommodation’s serene atmosphere, to the point that I felt I had actually come on a good day. The Room was kept very clean; given the natural setting, insects do appear from time to time, but I appreciated that insect repellent was properly provided. It’s an Accommodation I would love to stay at again.

Unusually for our family trips, we had dinner served in our Room and slept on futons laid out in a tatami-style Japanese Room, which reminded me again that Japan’s Ryokan culture is something to be proud of worldwide. Dinner was a course focused on carefully selected ingredients with modest portions, but it was more than enough for us—we were truly moved by the beautiful, delicious dishes. The deep-sea blackthroat seaperch (nodoguro) fried and topped with thickened sauce was especially outstanding. Breakfast was also a feast, charmingly arranged like a Shokado bento using local ingredients. At night, we lay down on the neatly made futons chatting, and before we knew it we had fallen asleep—when we realized it, it was morning. Does happiness get any better than this? The woman who looked after us—was she the proprietress or an attendant?—was wonderful. From explaining each dish and laying out the futons to helping us plan our itinerary and guiding us to the free Yasugi-bushi stage show (it was amazing—a must-see), explaining that the Onsen is free-flowing from the source, what the Onsen symbol means, and even soothing our baby—she felt like both a concierge and a dependable, knowledgeable mom. The bath was of course at just the right temperature and wonderfully open-air—we were completely satisfied. And despite all this, it was very reasonably priced. We would love to come again.