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We enjoyed both dinner and breakfast in our Room, allowing us to spend a very relaxing time. The meals unique to Hakone were very delicious. The open-air bath was also very clean with a wonderful view. Since it was a private open-air bath, we could take our time and it became a v

The Room was clean, spacious, and comfortable. The meals were also delicious. However, you need to be careful not to take the wrong elevator as it might not lead to your Room.

It was a relaxing trip to unwind after helping with my daughter's childbirth. For us living in Tokyo, the train access was convenient, and as Diamond members, we enjoyed an extended stay and truly relaxed. The buffet offered many healthy and delicious options, and the size of

We stayed for two nights in a room with a pool as a couple. Every detail in the room was tasteful, the bed was spacious, and the view from the terrace was excellent. We thoroughly enjoyed both the pool and the onsen. The meals were authentic French cuisine, and we were impressed

As always, the staff were full of hospitality, making this another truly lovely stay. With the Classic Hotel Passport, you receive one free night voucher upon completion, and my spouse and I have been talking about coming back to Kawana Hotel to experience this wonderful stay ag

From the warm welcome to the heartfelt farewell, this Property is once again an exceptional Hotel. The thoughtful meal arrangements, the surprise in the Room, and the heartfelt hospitality were truly moving. I was amazed by the high level of responsiveness from each staff member.

The hospitality from the staff was courteous, the room spacious, everything clean with comfortable beds, and amenities like L'Occitane were delightful for women. Plenty of towels were provided for those who enjoy multiple baths in both the large public bath and private open-air b

Whenever I visit the Kansai area, I always stay here. I usually come by car, and parking has never been an issue. The front desk staff are always welcoming and provide excellent service. I always book a twin room, and my wife and I were very happy to stay again this time. The spa

This is my third stay at the charming and cozy Hamilton, which I absolutely love. This time, we visited as two women. Being wine enthusiasts, we chose the Wine Pairing Set Plan, and it was a perfect choice. The exquisite Italian cuisine paired with Barolo wine at this price? Simp

The view from our Room (lakeside) was breathtaking—the lake glowing in the morning sun stood out beautifully against the green lawn, like a painting. The staff’s warm attentiveness also made our reunion with friends we hadn’t seen in a while a wonderful memory. It was also a trip

The dinner was a Japanese course meal, and it tasted fantastic. The Room we stayed in was a family room, so it was spacious, and we were satisfied with its unique log house-style layout. It was also conveniently close to Imazu Port, where you can take a ferry to Chikubu Islan

They kindly advised me on everything, including which station phone number to use and the best place to catch a taxi. They also moved me to a Room in the main building right next to the elevator, which I truly appreciated. I was very satisfied with every thoughtful touch—the L’OC

Breakfast offered a wide variety of items and was very delicious. It was my first time seeing green juice available; since orange and grapefruit juices are common everywhere, I ended up drinking mostly green juice. I was thoroughly satisfied with breakfast for the first time in a

The yam dessert during check-in along with amazake tiramisu were delightful surprises for someone like me who loves sweets! We definitely want to visit again someday! Thank you for making this trip so special. A heartfelt thanks goes out especially towards all employees providi

There were several baths, and I enjoyed various themed baths such as family baths and large public baths (rock bath, Kura no Yu, etc.). This time, I booked this property with the aim of enjoying fugu cuisine, and I was very satisfied with both dinner and breakfast. In the beautif

We were very satisfied with all the dishes. Especially the Hida beef was surprisingly tender yet flavorful. The staff provided pleasant service, making it a great conclusion to 2024. As we were leaving, a staff member took a photo for us, capturing the building at a perfect ang