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Our Room was in the renovated annex, so it was clean and calming, spacious, and the view from the window was full of greenery—perfect for relaxing. The provided loungewear was a two-piece pajama set, which helped us pack lighter. We were also satisfied with the food; as an opti

We are always comforted by the warm hospitality of the kind Hotel staff, as well as the warmth of the fireplace and Onsen. The meals were wonderful, and we are also grateful for the hospitality of the restaurant team. Thanks to you, we were able to enjoy a wonderful Christmas

I tried three types of sake in small cups, and they were excellent. Of course, everything I ate was delicious. I’m completely satisfied again and made more wonderful memories this time too. If you have a chance to visit Kyoto, definitely give it a try—highly recommended Hotel!

The underground parking is reassuring even on rainy days. The breakfast was very delicious and highly satisfying. Recently, a large public bath with a sauna has been added, allowing guests to relieve travel fatigue. The room was spacious and allowed for a relaxing stay. There is

On the day, I missed the entrance to the underground parking lot and ended up going around once (lol). The person who answered the phone and the person at the front desk on the day were both smiling and polite, making it a pleasant experience. I was happy that the complimenta

It was our first Onsen trip as a family of three! The room was comfortable, and our son enjoyed crawling around happily. The private open-air bath in the room was spacious and clean, and opening the window revealed a beautiful snowy view that made it incredibly relaxing. Th

Thank you very much. The checkout time was also relaxed, allowing us to fully enjoy the pool and onsen!! The first time we visited was 9 years ago during the summer fireworks festival, and it was a memorable hotel as my late mother was with us. We would love to visit again

The garden was well-maintained with beautiful blue hydrangeas in bloom. We used the laundry facilities with detergent provided multiple times—it was very convenient! All of the hotel staff were kind and attentive. We would love to stay here again if we have another opportunity!

I also had a chance to speak again with that concierge in the lounge, and I’m truly grateful for their kindness as well as the warm hospitality from all of your staff. I’m not sure how many of us will visit next time, but we would love to stay at this Hotel again. Thank you very

I enjoyed bathing multiple times, and the onsen truly lived up to its reputation as one of Japan's three most famous hot springs! The highlight of Kinsan is the Kyoto-style Kaiseki cuisine. Every dish was delicious! From Kobe beef to seasonal delights like "matsutake mushrooms

Before my stay, I emailed “Yorozuya Kanko Rurikoh Official” with a few questions, and they responded quickly and courteously. The large public bath, atmospheric open-air bath, and sauna were all excellent. Above all, the food at the seasonal dining restaurant “Nisaburo” was a

The staff at this accommodation provided such a pleasant and heartfelt service. While there are many accommodations with polite and courteous staff, here I felt that the team genuinely served with their own heartfelt intentions. As I approached the front desk, instead of a formal

Last year, I stayed in November, but this year I came in the fresh greenery of May. The comfortable room, delicious cuisine, and the hospitality of the staff always make my stay pleasant. I have stayed several times in the SPA & SUITE Onsen Open-Air Terrace Twin B, which I love,

Although I made separate reservations for each night, I was able to relax as the room remained the same thanks to their consideration. The Executive Room was spacious enough, and the entire floor was quiet and comfortable. The mist shower was excellent. I would definitely l

The staff's smiles and hospitality from the reception were outstanding. Both dinner and breakfast were satisfying in terms of quantity, taste, and quality. The onsen with its silky smooth water was accessible 24 hours, leaving nothing to be desired. All my friends who staye

Thank you so much for your exceptional hospitality and ensuring our comfort during our stay at your hotel; it allowed us to relax both physically and mentally. Thanks to your thoughtful arrangements, my mother had the best birthday ever. This is definitely a place we'd love to

The French cuisine, which harmoniously blends classic and nouvelle styles while emphasizing local ingredients, allows you to fully enjoy the essence of Shinshu in autumn. The Onsen is serene, clean, and relaxing. Above all, the warm and refined hospitality of each staff member cr

That said, the gym users were all very kind and supportive. The staff's service was excellent as well; when I urgently requested a baby crib, they arranged it promptly, which was very helpful. The breakfast buffet was compact and convenient for families with children. Additionall