Seluruh negara × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun - 83Halaman

This was my third stay, the first in several years. I was truly impressed by the staff’s warm smiles, thoughtful and professional attention to detail, and outstanding hospitality that feels personal to each guest. Thanks to them, I enjoyed a comfortable 3-night, 4-day stay. All of the meals were delicious—the Japanese and Western breakfast options, sea bream chazuke, and the shabu-shabu dinner course. The portions were just right as well. I especially appreciated being able to enjoy everything in my Room. The drink service in the lounge and other touches were also very well considered. The Room was cleaned thoroughly down to every detail, making my stay very pleasant. I’d love to visit again before the new outlet opens next year (while Reservations are still available). Thank you very much for everything.

I was concerned to find a small nail on the floor in the room, and dust had accumulated on the shoji frame. The room is compact but functional and convenient. At other Nono properties, there is a self-service coffee machine that anyone can use freely, but here only guests who pay for lounge access can have drinks. Perhaps because it was a weekday, the large public bath was not crowded, so I could bathe at a relaxed pace. After getting tired from walking around Osaka sightseeing spots, it was great to unwind in the hot spring.

This is a well-sized Hotel with a tasteful blend of Japanese and Western styles. The space was clean and comfortable, and I slept very well. There were no items like lotion or cleansing oil at the sink in the changing area by the bath, but most guests probably bring their own, so it should be fine. If anything, I appreciated that the area around the sink was not dirty. It was also nice that I didn’t need to bring towels from my Room. The flooring in the Room was a bit tough for me because I’m sensitive to cold, but it does help keep things clean. At check-in there was a lot of information to go over, and I got a little spaced out partway through and missed responding once. After that, they explained things more concisely, and at the end they smiled and said, “Thank you for your time.” Thank you for the pleasant service.

We stayed in two Rooms with a total of seven people—my daughter’s family and my son. We have stayed here before, and it remains a favorite because we can truly relax, and both dinner and breakfast are served in private dining rooms so we can enjoy our meals at a leisurely pace. The grandchildren enjoyed not only the Onsen but also the pool, and they even wrote in their summer vacation diary that they want to come again. The staff also left a very positive impression with their courteous service.

I stayed for two nights as a solo traveler (no dinner, breakfast included). The building itself seems old, but the interior was very clean and I had a comfortable stay. Based on the Accommodation Fee, I had certain expectations, but it exceeded them. I’m glad I chose to stay at Marumo. Thank you very much!

We stayed as a couple and had a truly wonderful time. As it is a historic building in Kurashiki, we were looking forward to our stay, and it exceeded our expectations—full of charm yet comfortable and relaxing without feeling old. The meals reflected the season beautifully, and everything tasted excellent. Above all, the warm hospitality of the staff left a lasting impression. Their thoughtful care made us happy, and we genuinely felt glad we chose to stay here.

The building features German architecture with meticulous craftsmanship down to the smallest details, and the striking fireplace is lit with logs at dinnertime, soothing you with the gentle crackle and flicker of the flames. The meals were also outstanding French cuisine. The tableware and cutlery are excellent as well, making the dining experience even better. Elegant Lladró pieces add a touch of color to the Room. In every respect, you can truly feel the host’s heartfelt hospitality.

I stayed here for the first time, inviting two friends from out of town. I had heard great reviews from people who had used Yuya Suizen and was told it was worth visiting at least once. The staff’s hospitality was excellent, and the Room was clean and extremely comfortable. The hydrangeas in the lounge and throughout the property, along with the furnishings, were tasteful and beautiful. Breakfast was delicious, and we had a truly happy time! I’d love to come again with my family.

Our Adult Holiday Pass trip coincided with both of our birthdays, so we stayed at this Accommodation during our visit to Iwate. As it was our birthday, you kindly upgraded our Room to a top-floor corner Room and even served us cake after dinner, which was far more than we expected. Nearby were Sanno-iwa, which had been on our travel list, and a Hotel damaged in the disaster that remains preserved as a relic. The staff member who assisted us from the start was very pleasant and shared various stories with us—such as how trees cannot be cut down because the Accommodation stands within a national park—making for a truly comfortable stay. Thank you very much for your hospitality. After that, we tried the Zappa boat ride at Kitayamazaki. We were overwhelmed by the Sanriku cliffs, and hearing the boatman’s stories about the disaster made it an unforgettable trip.

I want to support you. I’d like to visit again after the renovation. I can really feel how hard the staff are working.

This was our first trip with our pet. They loved the private dog run and didn’t want to come back into the Room. It became a truly memorable trip for us.

I stayed for two nights with my daughter with breakfast included. First of all, the Hotel was clean, and the staff had a great, welcoming atmosphere. The drink bar, one complimentary alcoholic welcome drink, and the fun service of making and eating takoyaki ochazuke yourself were also a nice touch. From the Room, Tsutenkaku looked absolutely beautiful, but the Room felt smaller than I expected—you can’t really open two suitcases. The shower water pressure was strong, and it was easy to adjust the temperature. Amenities: towels are exchanged upon request, and you can take as many loungewear sets and toothbrushes as you need from the lobby. There was also a hair iron in the Room, which was very helpful for women. It was also great to have a coin laundry on the first floor. Everything at the breakfast buffet was delicious; I just wish there had been kushikatsu on the second day’s menu. It was also very helpful that they could store our luggage both before check-in and after check-out. I would definitely stay here again when visiting Osaka.

I arrived at the hotel earlier than expected, and I truly appreciate your thoughtful gesture in preparing my room ahead of time after noticing me waiting. I will stay here again when I visit Fukuyama for work. The breakfast was also very delicious!!

With the prominent sign and easy-to-park lot, we arrived without getting lost. The staff were pleasant and welcoming at check-in. There was a wide variety of welcome drinks after check-in, and my child enjoyed them after the bath. The bath area was very clean, so we could relax and soak at ease. It seems they prepared a ladies’ Room for us, and I was able to enjoy a luxurious stay with the hair dryer and nano steamer. My child really liked the Hotel and says they want to stay again—if we travel, they want it to be Super Hotel. I also found this to be a Hotel I’d like to use again if I have the chance. Thank you very much.

I stayed at Ne no Hana at Otoiroka no Toki once a long time ago, and because all Rooms are separate villas with spacious, relaxing interiors, I chose to stay again after a round of golf. I was very satisfied with the thoughtful service from the staff. The meals were also excellent, and it was great that additional dishes could be ordered separately. Above all, the head chef personally came to greet us and brought homemade pickles—I enjoyed them so much that I asked for seconds three times. The way the natural flavors of the ingredients were highlighted while still being refined deserves high praise. This Accommodation is highly recommended for anyone who wants to spend quiet, private time. At check-out we were seen off, and it was my first time ever to be personally seen off by the head chef as well. His smile was wonderful and made me want to come back again without hesitation. Since I’m a big foodie, I tend to rate an Accommodation based on its meals; from the very first dish I felt confident it would be great—and in fact I returned to my Room completely full and satisfied. I hope to stop by again around early autumn. Thank you very much for everything.

In early autumn in Karuizawa, I was able to enjoy delicious cuisine in a quiet setting. I arrived a little early, before 3:00 p.m., tired from the drive, but the welcome drink was nicely chilled, and the florentines left in the room were crisp and delicious. Although it was close to central Karuizawa, it was a lovely auberge with an attractive exterior, surrounded by forest and offering a calm, peaceful atmosphere. Inside, while the doors, windows, and other fittings had a classic style, everything was kept clean and there were no issues with usability; the furniture and small decorative touches were also charming. The lamp-style lighting fixtures were lovely but slightly dim—I would have appreciated an extra light for reading. For dinner, I had hoped to dine at Pyrenees among the two restaurants available, but it was closed that day, so I chose French cuisine at the main building instead. It was a French course with subtle Japanese influences and priced on the higher side at JPY 22,000. The main dish was duck (a bit early for the season), though there may be room for further refinement in its preparation; however, it paired beautifully with the wine selected for me. Dessert consisted of two elaborate dishes featuring seasonal fruit. Considering this attentive service as part of the experience (and given that prices have risen everywhere over this past year), I felt the cost was understandable. The bathroom had a Western style with a separate shower booth and was well equipped overall; however, as someone of smaller build—and over 70—I found some aspects slightly concerning: the tub floor felt slippery underfoot, the bathtub sides were high to step over without anything to hold onto. I would appreciate it if more consideration could be given to elderly guests. Overall, it had an elegant and relaxing atmosphere.

The kids’ meals and amenities were excellent, and the Facility environment was wonderful for keeping children entertained. The kids’ room is open 24 hours, so even children who wake up early and are full of energy could enjoy themselves to the fullest. When our older grandchild fell ill on the second day, you were a tremendous help—preparing gentle-on-the-stomach meals and promptly taking care of the bedding. The adults who enjoy drinks also thoroughly enjoyed the all-inclusive plan. We would love to visit again. Just one request: we would feel safer if an additional lock for access to the open-air bath and footbath area could be installed higher up as well. Our 4-year-old can unlock doors on their own, and we felt anxious about them accidentally stepping out onto the terrace and potentially falling into the river. Thank you for considering this.

Thank you for your hospitality the other day. Your attentive service was outstanding, and we were completely satisfied in every way. This is an Accommodation we would love to stay at again. The in-room Onsen was also excellent.

The staff came out to our car with an umbrella to greet us when we checked in in the rain. One of the female staff members was especially pleasant and welcoming. All of the other staff were also very friendly, and we were able to enjoy a comfortable stay.

I’ve stayed here many times for business trips and similar occasions. Since it’s right in front of the station, it’s easy to find. The staff are very professional. Breakfast is delicious, so I always end up having two servings—it really energizes me in the morning. If I have the chance, I’d like to stay here again.