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This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

The hot spring water quality is excellent.

After leaving the Ryokan, I boarded the Shuttle Service bus to the station without realizing I had forgotten my smartphone. Later, a member of the Shuttle Service staff kindly made a round trip by car to deliver it to Shin-Aomori Station. I feel truly sorry and deeply grateful. Their thoughtful care meant so much to me and left me with a warm feeling until the very end. I would love to stay here again.

The property itself was spotless and wonderful, but what left the strongest impression was the hospitality of the entire staff. They noticed that we had purchased wine during our stay and brought wine glasses to our room before we even had to ask. Also, although I made a last-minute request right before arrival for birthday decorations (not expecting much), they prepared something far more beautiful than I imagined in such a short time. In addition, due to an error at the time of booking, our child was not included in the number of guests. At check-in, they immediately confirmed it on the spot and arranged everything with a smile—without showing any displeasure at all. Not only in these bigger moments, but also in many small interactions throughout our stay, it was clear that each staff member genuinely thought about what would make guests happy and acted accordingly. I felt this same attitude from everyone we interacted with—not just one particular person—so rather than individual customer service skills, it seems that hospitality is truly embedded in the property’s culture and training. Of course the facilities were excellent, but the number one reason we want to come back is because of the service from all of your staff. It became a wonderful family memory. Thank you very much.

My wife and I stayed on a plan that included a private reserved bath. The large public bath was also great, right by the river, but the private bath was very spacious and relaxing. The mushroom hot pot was delicious as well. We would love to stay again if we have the chance. Thank you very much!

We stayed in the Silver Building. As it is a new facility, everything felt very clean, and we had a wonderfully comfortable stay. The facilities and amenities were well equipped, with thoughtful attention to detail throughout. The bathroom and kitchen were easy to use, and we remained comfortable even spending long hours indoors. Although it rained during our stay, we never felt inconvenienced thanks to the washer-dryer and the covered terrace where we could enjoy a BBQ. Our dog also settled in quickly, which gave us peace of mind. The staff were very kind as well, making our stay even more pleasant. We would definitely like to stay again.

You can now watch YouTube on the in-room TV—awesome! But maybe because of that, the free Wi‑Fi feels slow and a bit frustrating. Time for a no-phone day!

This Hotel offers far more than a long history—its building, atmosphere, Rooms, dining, Onsen, and service are all maintained to an exceptionally high standard, making it a wonderfully relaxing place to stay. Although it was pouring rain outside and the weather was hot and humid, the indoor climate control—including in the Rooms—was kept at a very comfortable level, so we enjoyed a stress-free stay. Modern luxury Hotels are great too, but this stay helped us rediscover the unique charm of a renowned Ryokan.

From the moment I was picked up, the staff made a great impression, and as soon as I stepped into the Hotel, I was soothed by a wonderful aroma scent. I was shown to a private Room to check in. The Room had a simple design and was very comfortable to stay in. I also enjoyed choosing my favorite scent with the aroma diffuser in the Room. This time I joined the 1-night, 2-day fasting course. Since it wasn’t a water-only fast, I had carrot juice, homemade umeboshi (pickled plum), bancha tea, and more for dinner and again the next morning. After checkout, they treated me to rice porridge, miso soup, handmade umeboshi, hana ingen beans (runner beans), and bancha tea—everything was very satisfying. Personally, the hana ingen beans slowly simmered over two days with beet sugar were so delicious that I couldn’t help asking if they were available for purchase. After check-in, I also received a brown-rice onigiri with umeboshi, which I enjoyed on my long-distance bus ride home. There is no TV in the Room, but Wi‑Fi is available so you can use your smartphone. However, since it was such a good opportunity, I tried not to use my phone during my stay as much as possible. Time flew by as I read health magazines in the lounge with herbal tea in hand; opened the window in my guest room to read my own book while listening to birdsong; and reviewed personal finances that had been put off due to everyday busyness. From the Onsen bath area in the morning, you can see Mt. Asama—the view was truly wonderful. If there’s one thing to mention: since exercise is part of my routine personally, having showers in every Room would have made it even more comfortable by allowing me to rinse off quickly after working out. Other than that minor point, everything exceeded expectations—the staff were lovely throughout—and it was a stay I would definitely like to repeat.

We were thoroughly satisfied with the many delicious, beautifully presented dishes that captured the transition from summer to autumn. We enjoyed them in a private dining Room with a waterfall right in front of us. We stayed in a detached suite called Suirei, where a small stream runs through the Room. From the spacious open-air bath, there is another smaller open-air bath just down a few steps; each has a different temperature, so you can soak for as long as you like. The garden was also expansive, and we were able to fully enjoy summer and feel refreshed. Thank you very much for celebrating our 60th birthday with us. I hope to visit again even when I’m a grandmother.

I recently stayed at Hisakata-no. They thoughtfully accommodated everything we discussed in advance, including ingredients I cannot eat and assistive tools for an elderly companion, which made our stay very comfortable. Since the forecast said the temperature would drop the next day, I asked whether there was something to wear over loungewear, and they kindly helped right away. They also prepared birthday celebration items as a surprise, and I’m truly grateful for such a memorable time. The room, hot spring bath, and facilities were all very comfortable. The only slight disappointment was that the amenities felt fairly standard in quality. If I have another opportunity, I would love to stay in one of the other rooms as well. Thank you very much.

We stayed in a river-view room with a private open-air bath. Everything was outstanding, from the hospitality, open-air bath, and meals to the view from the room, the fresh air and scents, cleanliness, and safety. We have often stayed at hotels in the past, but this ryokan helped us rediscover the unique charm of a traditional Japanese inn. It was a wonderful stay where we could truly relax. We would love to visit again.

We had a very satisfying stay. The room was clean, the bath was wonderful, and the meals—featuring local ingredients—were all delicious. Everything was truly excellent. Every staff member who assisted us was pleasant and kind, and it was a really wonderful stay. I had thought Dogo Onsen would be quite far away, but I’m glad we decided to go. My mother in her 90s was also very happy. Thank you very much for your hospitality.

Our first trip as siblings. We gathered from Kanagawa and Hyogo to stay at the hot spring town where our parents have fond memories. When we mentioned that it was my younger brother’s birthday, we received warm congratulations and even a commemorative gift. We were truly happy, and my brother was delighted as well—thank you very much. The hot springs were wonderful, the meals were delicious, and the staff’s kind words were so comforting. We were able to relax, share memories, and enjoy great food and drinks—an unforgettable time for which we are sincerely grateful. When I mentioned my back pain, you responded with such thoughtful care; both of us were very pleased and slept comfortably. We would love to visit again. Thank you very much for everything.

This was my second visit this year, and it’s soothing no matter when I come. The service strikes just the right balance of attentiveness and privacy, the rooms are spacious, and the meals keep evolving—overall, it’s a place with an exceptionally high level of satisfaction. 　This time in particular, the breakfast—renewed since this spring—was outstanding. In contrast to the gorgeous French dinner, it’s a simple Japanese-style meal, but each dish is truly delicious. They’ve also changed how they cook the rice, and the finishing bowl topped with dashi was superb. 　I’m already looking forward to being impressed again on my next visit.

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

The property is fully equipped with all the amenities and supplies you could need—there was almost nothing we had to bring from home. The hot spring was amazing; I enjoyed it so much I soaked five times. We ordered both dinner and breakfast, and the ingredients were excellent—the sukiyaki for dinner and the bread at breakfast were outstanding. The dog run is spacious, covered with wood chips, and gentle on dogs’ paws, which was great.

This was my second stay—last time with my family, and this time with my mother and siblings. The ocean is right in front of you, the Room is spacious, and the hot spring source is just behind the property. The number of dishes, the staff’s service, and everything about the Onsen—its quality, cleanliness, and variety—are all just right. It’s a truly wonderful Accommodation. It seems like New Year’s holidays are decided by lottery, but I’m hoping we get selected.

It was a truly satisfying day in every way. All four private Onsens were wonderful, and we enjoyed them right up until one hour before check-out. We were also happy with the wide variety of complimentary drinks available at any time. Of course, every dish was delicious, and we especially appreciated the strong local character of the cuisine. This is an Accommodation we would love to visit again as soon as possible.

After reading everyone’s reviews, we chose this property for our stay, and it truly was wonderful. We informed them in advance that we would be traveling with an elderly family member, and thanks to their thoughtful consideration, my mother—who loves hot springs—was happily able to go to the baths on her own with ease. The highly alkaline spring water was extremely soothing, and the building’s luxurious design is well worth seeing. We also wanted to try the German pastries sold on-site, but the meals were so lavish that we had no room left—and since we couldn’t take them home over a long distance, we had to give up. Everything was comfortable, and if it were closer, we would visit again and again.