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They also stored my luggage before check-in. There was one washing machine in the women’s large public bath, so I felt comfortable doing laundry. The bread at the breakfast buffet was delicious.

It felt like a true escape from everyday life. The views and the interior were both wonderful, and we had a lovely time! The cat was adorable too.

The website highlighted the dining, and indeed both dinner and breakfast were as beautiful and delicious as expected. The service was attentive, making our stay very comfortable. The view from the terrace is well worth seeing, so don’t miss it.

The sashimi platter was served from the start, and there was an excellent selection of Ehime’s local dishes—everything was delicious. They also offered sake tasting samples, and the two friends I invited were very happy as well. As with Okunoshima where I stayed recently, Kyukamura doesn’t provide lots of towels like a Hotel: one bath towel per person, plus one brand-new Kyukamura face towel per person (in a bag). There was also one face towel in the washroom. Even hand towels would be fine, but it would be helpful to have three in the washroom for our group; I can accept not having spare bath towels.

We couldn’t hear pets from other rooms, and our dog seemed to relax and enjoy the stay. Having a private open-air bath made it easy to use at any time, which was wonderful. The meals were delicious, but since there were many hot pot dishes on a warm day, we felt that a few more chilled options might have been nice—overall, we were very satisfied.

This time, three generations of our family stayed for one night as a break for our grandchild who is studying. It was close to Cosmo World and Sky Duck, and it also had a pool. The Room was wonderful, the meals were very satisfying, and everyone was delighted. The view from the Room was also amazing. We would definitely like to visit again together.

The day before, our flight was canceled due to a typhoon and it seemed the island had been closed off, so we were worried about whether we could go the next day. However, we decided not to change the dates and went as planned. The weather turned sunny and we were truly happy to be able to make it. Many staff members warmly welcomed us on arrival. They also took photos for us at the entrance to the photo spot, and there were welcome drinks available at the entrance as well. After that, we rode in a cart and were escorted to our Room. The view was wonderful, the bath was spacious, and there were plenty of amenities—everything exceeded our expectations. At breakfast buffet, the whole-grapefruit fresh juice was especially unforgettable. Everything was perfect, and we had a dreamlike stay! Thank you so much!!!

This was our third visit as a couple. Every time, we’re reminded that this is one of our favorite places in Nasu. The Room is spacious, and the sweeping greenery of the Nasu Highlands right in front of you feels wonderful. We chose the buffet for dinner. There are so many options it’s hard to decide—but everything is truly delicious. Chinese, Japanese, sushi, curry—whatever you choose tastes great. Staff promptly clear finished plates, so you can move on comfortably. The baths are spacious. The sauna and open-air bath are excellent—nothing to complain about. The water temperature is just right. The changing area has slightly older lockers, but it’s very well cleaned. The bakery inside offers high-quality bread. The souvenir shop is well stocked. You can also get massages in three locations, and every therapist is highly skilled. Check-in (there can be a wait at 15:00, but the staff are efficient and pleasant) and parking guidance at the entrance are spot-on (easy to unload luggage smoothly; same on departure). Overall, it’s a Hotel where you can enjoy an incredibly comfortable stay with virtually nothing to fault. It always makes us want to choose this place again next time.

All staff are kind and welcoming, and the “welcome home” atmosphere feels wonderfully comforting. Dinner and breakfast are both delicious. You can fully enjoy the luxury of having the view from the open-air bath in your Room all to yourself. I would love to visit again.

I was scheduled to arrive an hour before check-in, so I asked to leave my luggage, but they let me check in on the spot, saying my Room was already ready. They also told me they had arranged a ladies’ room for me. When I entered the Room, there was a slightly larger bed next to a large three-seat sofa; the mirror was a tri-fold vanity mirror, and the bathroom was more than spacious enough. The refrigerator was already chilled, which surprised me and I truly appreciated the thoughtfulness. Amenities were set up along the wall opposite the front desk, and you take what you need—again, an excellent selection.\nThe next morning’s breakfast was a Japanese/Western buffet at the 1F café. When I went to get salad, a male staff member who happened to be replenishing the vegetables kindly plated my salad beautifully for me. As I was leaving, I noticed that plastic umbrellas were available at the entrance for guests to borrow when it rains.\nEverything was attentive and generous—I can’t help but want to stay at this Hotel again next time. Thank you very much.

We stayed for three nights during the Obon holiday. This was our third year in a row, and each time we feel truly refreshed and enjoy an amazing vacation. Although the weather was poor after the typhoon, it miraculously cleared up from the second day, and we were somehow able to see the Perseid meteor shower as well. The staff were wonderful, and there was nothing that made us feel uncomfortable; our children had a great time too. The only disappointment was that the Diamond benefit of early check-in is no longer available. Since check-in tends to take a little time each visit, that may be the one area for improvement. Thank you again for everything this time as well.

I rated the bathroom 4 because there was no Onsen or large public bath, and it was a unit bath combined with the toilet.\nHowever, it was close to the station, the breakfast was healthy and delicious, and services such as snacks and drinks as well as luggage storage made my stay very comfortable.

Both the Room and the staff member who assisted us were wonderful, and we were able to truly relax. As I casually looked out from the Japanese-style Room at the beautiful garden, a large grey heron was resting its wings by the waterfall. It was my first time observing one from so close, and I was thrilled. The thoughtfully prepared cuisine is always delicious, and this time again every dish was deeply impressive. Staying in a detached guesthouse felt perfect just being there, but I went out to make sure not to miss the live music in the lobby—and it turned into another wonderfully romantic moment. As often as time and budget allow, I would love to return again and again to unwind. Thank you very much for your hospitality.

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

As the start of my trips to Okinawa almost every month, thank you for always taking care of me at Excel, my No.1 Hotel near Haneda Airport. This is my second stay this month. Once again, from check-in onward, the staff were kind and helpful, the Hotel was quiet throughout, and I was able to spend a comfortable time in the Room. Last month in Miyakojima, I also stayed at Tokyu Resort, and I recently realized it is part of the same group. I have stayed there several times as well—it was another wonderful Hotel. Next month and the following month I will be departing on the same day due to work, but my next stay is planned for November and around year-end. Thank you in advance.

Due to bad weather, I got soaked in the rain and started feeling unwell after check-in. When I felt chills and asked the front desk for heating, they brought a heater and a fan heater to my Room. They even set them up for me, which I truly appreciated. They also offered to deliver rice porridge to my Room, but when I said I wanted to go to the restaurant, they kindly prepared rice porridge especially for dinner. Everything was served with warm smiles and was very comforting. Thank you very much. The next day I felt better and was able to enjoy Picasso at the museum before heading home. (The free-flowing hot spring water was excellent.)

This was my second stay. This time, I traveled with my elderly mother. They accommodated the Room request I had shared in advance, and the front desk staff were very kind and helpful. It was a comfortable stay. I would like to stay again.

I’ve been staying here for over 20 years. Since retiring, I think I’ve been visiting a bit more often. I also enjoyed the renewed half-buffet breakfast. I’m planning to stay about two more times before the end of the year. As always, the staff were pleasant and welcoming, and I had a relaxing stay. Thank you very much. One request: while the croissants at the current half-buffet were delicious, I would be happy if you could also offer the larger ones you used to have.

The welcome drinks and well-stocked amenities bar made me feel happy as soon as I arrived. The view from the Room was wonderful, and I was able to relax at a leisurely pace. Both breakfast and dinner were delicious, and I was very satisfied. There are also sightseeing spots nearby, so it was great to enjoy them along with my stay. It was a wonderful Accommodation that I would definitely like to use again.

I stayed here for the first time because they offered a Plan where the fish you catch at the fishing pond is served at dinner. I’ve stayed in Shirahama Onsen several times, but there aren’t many places that will cook your catch, so I really appreciated this Plan. Their coordination with the fishing pond was excellent—when we arrived, the application form was already prepared, and we could start fishing right away without bringing anything. They also packed our fish in a foam cooler with ice, and we checked in to the Hotel as-is. At dinner, two of the three fish we caught were prepared as sashimi and fried chicken-style, and we were able to take the remaining one home (thank you very much to the head chef). Our Room was No. 603 on the Royal Floor, with Shirarahama Beach right in front—an unbeatable location. The Room had a table with four chairs plus a sofa, and it was spacious and comfortable. My wife also said the washroom area was large, bright, and easy to use. For those going swimming in the sea, you can go straight from the Hotel out to Shirarahama Beach, so it seems ideal for families with children as well. The Onsen also had an open-air bath; it was spacious with great water quality, and we could relax while looking out over Shirarahama Beach (in the morning it switches to the first floor bathhouse, so there’s no view). Dinner was served in a private room and everything was delicious (if I had to say one thing, the sukiyaki beef wasn’t quite as good), and having our freshly caught fish on top of that made us more than satisfied. For breakfast we chose the buffet; there were plenty of options including Wakayama ramen, which was great. One example of their attentive service: when I almost forgot to pick up our fish to take home at checkout, someone at reception noticed and helped us bring it back safely. If I have another chance, I’d like to stay again with this fishing-pond Plan.