KAMENOI HOTEL Mt. Fuji

I chose to stay at another Kamenoi property because I was very satisfied with my previous two stays, and this was also an excellent Hotel.The biggest deciding factor was the kids’ area. My children were thrilled with the tall play equipment, and everything was cushioned so they could play safely. There were also plenty of BRIO toys and pretend-play sets—so many options! Because the kids loved it so much, even after checking out we were allowed to stay until 12:00. It was great to be able to spend short gaps of time between meals and the baths there, and even on bad-weather days we could enjoy the kids’ park or the book lounge.Our Room was a bit far, so if you have someone with limited mobility in your group, it may be best to request a closer Room in advance. The Room was spacious and kept very clean. However, there were no skincare amenities provided for use in the Room, and it was slightly inconvenient that there wasn’t a trash bin by the sink. The TV had YouTube and subscription streaming apps as well, which made our stay comfortable without getting bored.I was a little disappointed that there wasn’t an open-air bath, but the bathing hours were long and it felt great. The in-house wear was a separate top and bottom set that was easy to move around in, so we didn’t need to bring pajamas.We added both breakfast and dinner, and it was absolutely the right choice! There was a wide variety of dishes and everything tasted great—we were also happy to try local specialties such as hoto noodles. The late-night soba was delicious too. Above all, the staff were very friendly and spoke kindly to our children often. Their wonderful smiles really put us at ease.We did a Multiple Night Stay for 3 nights, which turned out to be perfect. We would love to stay again. Thank you very much.

We stayed as three families.Unfortunately, there was a typhoon and an earthquake the day before, so we were very worried. You kindly informed us that the kids’ area was closed due to the earthquake. The children had been looking forward to it, so it was disappointing, but everything else—your service, meals, Room, and baths—was outstanding.In particular, the hospitality was exceptional; everyone kept smiling, and among all the Hotels and Ryokans we have stayed at so far, this one is by far the best.Thank you for being so kind and friendly to our children as well!You also handled our food allergies with great care, which was a huge help.Thank you very much.We would definitely love to visit again!!