SOMA RESIDENCE HAKUBA

Autumn 2-night, 3-day stay

Mid-October 2024 2 nights and 3 days for a couple The building was a renovated traditional house. There were luxurious rooms, and although there were parts we didn't actually use, it was spacious enough to be comfortable. The air conditioning, ventilation, and floor heating were all fully equipped, making it comfortable. The onsen bathroom was very tastefully designed, with windows that could be fully opened, creating a semi-open-air feel, which was pleasant given the season. A rental villa with an onsen in Hakuba is quite rare, isn't it? The amenities, including bathrobes and towels, were well-prepared, and we were very satisfied. There was also a washer-dryer, which I think is great for long stays. There seemed to be a drying room for ski and snowboard gear, making it perfect for skiing at Happo-One. The only downside was the lack of a view, so it would be even better if there were a wooden deck or something to allow access to a shaded terrace during the good seasons, with some maintenance of trees and plants. One major disappointment was that during our stay, before checkout, several men entered the facility using an electronic key. They were not acquaintances, of course. This is something that would never happen at a hotel. Our vehicle was parked in the facility's designated parking lot on the premises, and it seemed they parked right next to it (a domestic SUV with Nagano plates), so it should have been clear that there were guests in the building. The person who unlocked the door seemed to be a real estate-related agent, as they started showing the building while talking. We were preparing to check out, so we were presentable, but we were very surprised when strangers suddenly entered our private area. In a hurry, I explained that we were still staying and about to proceed with the electronic checkout, and asked them to leave. However, in this dangerous world, I became very anxious about how the facility manager was handling the electronic key management. During our stay, we went out several times, so if anything happened, like theft of personal belongings or facility equipment, or damage, it would be a problem. After adhering to the checkout time and completing the electronic checkout, just as we were leaving the parking lot, a maintenance person arrived in a small truck. They might have been the cleaning staff. I still don't know who the person who entered during the time was, and honestly, it's unsettling. We really liked the facility, but it left us with security concerns.