Ulasan & Kesan Tetamu Hilton Tokyo Bay

(Prefektur Chiba/Maihama) [Jumlah keseluruhan 828 bilik]
Skor Keseluruhan
4.18
(69)
  • Bilik & Kemudahan
    4.22
  • Kemudahan
    4.36
  • Perkhidmatan Pelanggan
    4.38
  • Makanan
    4.18
  • Mata air panas・Mandian
    3.78
  • Kepuasan
    4.14
  • 4.67
    はなはな25

    Thank you for beautifully arranging the towels for my birthday.

  • 4.50
    高級旅館 好き

    As expected of Hilton.

    I used the day-use option, and I have no complaints about the price! You can feel the building’s age, but the Room was spacious and kept clean and tidy—just what you’d expect from Hilton!

  • 3.83
    TNkhs

    It is a large Hotel.

    The property was clean enough for our stay, and the staff were courteous. As you might expect from a Hilton brand, it’s very large and has a lot of guests. Check-in took quite a long time, which was a bit frustrating—perhaps because we’re not used to such a huge Hotel. Considering the distance from Disneyland and access to the pool, we rated it 4 stars.

  • 5.00
    Rirurinrin

    Hilton Tokyo Bay

    The dinner and breakfast buffets were very delicious. The children’s menu was extremely well stocked, and I felt that even young kids would really enjoy it. The guest room was very comfortable. On the day of our stay, Disneyland fireworks were canceled, but with a park view, I think it would be amazing to be able to see the fireworks.

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  • 4.33
    兄貴の絆

    Wonderful hospitality

    Hospitality beyond expectations! The kids were really happy too. It turned into a wonderful anniversary.

  • 3.83
    shelちゃん

    Even though it’s a Hilton.........

    A hair tie tangled with someone’s hair was hanging from the handle of the bathroom mirror (magnifying face mirror) in the guest room, which was extremely unpleasant. Long strands of hair were wrapped around it and hanging down. It was really disgusting. I used the pool restaurant, but the tortilla chips I ordered tasted stale and rancid, as if the oil had gone bad. I don’t think I need to order them again.

  • 3.17
    ミチカワ

    It was a bit disappointing.

    The breakfast buffet I’d been looking forward to was mostly cold, and the taste was nothing special—just average. It wasn’t very good. More than anything, perhaps because the building is old, there seems to be no soundproofing at all. I could hear loud voices from the neighboring room, children shouting excitedly, and heavy footsteps from above. I couldn’t sleep at all. I honestly feel like asking for my time and money back.

  • 4.83
    さわいさわこ

    With your friends and their family

    We visited on a trip with a friend’s family. A child’s sticker fell into the gap of the Room’s bunk bed, and we were told it would take quite a bit of work to retrieve it, but the staff gladly helped without showing any displeasure. The staff member who assisted us was also very courteous, and we felt this is truly a wonderful Hotel full of hospitality. Thank you very much. The breakfast buffet also had a great variety, and we were very satisfied. We would love to visit again next year.

  • 5.00
    hime1107

    Excellent service

    We stayed here for my partner’s birthday so we could go to Disney the next day. At check-in, there weren’t many other guests at the time, so we were able to chat a lot with the staff and had a really enjoyable time. Also, since it was a birthday, you prepared a wonderful birthday surprise for us, which truly moved us. The Room was comfortable, and although our main purpose was Disney, I’m glad we chose this Hotel (my partner was very happy too). The food was delicious as well. We’d love to stay again next time. Thank you for such a wonderful time.

  • 2.50
    ガンちゃん

    High parking fees

    Although I stayed for two nights, I was charged a high parking fee consisting of one night’s rate plus an additional surcharge. It seems the front desk staff may have entered the parking ticket incorrectly at check-in (for one night only).

  • 4.50
    ジュリー36

    Enjoyed by the whole family

    It was my first time staying at the Hilton, and I was able to relax and enjoy a very comfortable stay. Breakfast was also available, which made it even more relaxing. The Room was fun and kid-friendly, and I think it’s a very good Hotel. Next time, I’d like to use the garden pool in summer.

  • 5.00
    ニューヨーク555

    We stayed for one night to visit Tokyo Disneyland and Tokyo DisneySea.

    This was our second stay. We were satisfied with everything—the location, the Facilities, and the service from the Hotel staff. This time, we got back late from DisneySea on the first day, and our child seemed sleepy the next morning. Considering what time we needed to leave for Disneyland on day two, it was difficult to take our time at the buffet, so we did not use the dining options. There is a Lawson convenience store on the first floor, which we used—it was very convenient. We would like to stay again.

  • 4.50
    小林和也

    Disney

    I visited with my child, and the Room was excellent. They were delighted with the bunk bed. I would love to stay again.

  • 4.67
    M×3

    First Disney trip with the family!

    We chose this accommodation among many hotels. We opted for the breakfast and dinner buffet, which had a moderate variety and was enjoyable. Personally, I liked the roast beef, fresh pasta, and sparkling water. The availability of a kids' menu was great as well. It seemed delicious to them as they ate heartily. The melon fruit was particularly tasty for them—they kept exclaiming "Delicious!" with excitement (probably the highlight of their Disney trip!). Since we were already full, we didn’t request the decoration for the pudding à la mode, but we’d love to try it when they’re a bit older next time. Thank you also for the birthday card! The twin beds were pushed together and placed against the wall so our child could sleep safely without rolling off—this gave us peace of mind. The only concern was that we occasionally heard noises through the wall from the neighboring room. Checking out via phone was convenient, and we would love to stay here again during our next Disney trip! Thank you very much!

  • 5.00
    GMT1982

    The children were delighted.

    The children were thrilled with the bunk bed and the view from the window. We would love to stay here again!

  • 1.50
    なこみん

    The Room was next to one where dogs are allowed.

    I often stay with my family at accommodations within walking distance of Bayside Station, but this was my first time staying at Hilton Tokyo Bay. I will never use this accommodation again. I've stayed at various hotels in Maihama within the same price range, but this is the first time I've been so disappointed. There were several negative points: First, despite costing over 45,000 yen per night, the services and amenities were excessively cut back. Additionally, we were informed on the day that we could upgrade our room for an extra 4,000 yen. We decided to upgrade but ended up next to a room where guests could stay with their dogs. The barking was very loud. There was no explanation about this beforehand, which I found unacceptable. Regarding amenities and services: There was no bottled water in the room. Guests are expected to fetch water from a dispenser using shared containers that many others have used; I found this unhygienic and couldn't do it. The slippers provided were not disposable. There were no cleansing products or skincare items in the room; by the time I noticed after changing into loungewear, I hesitated to call guest services for them. Despite informing them beforehand about needing children's amenities, none were prepared. Breakfast was also underwhelming and not particularly tasty. The number of seats and coffee machines seemed insufficient for the number of guests. There was only one working coffee machine (the other appeared broken), leading to long lines constantly forming. On Sunday during daytime hours, there was a line for restrooms on the first floor. My husband went to use those on the second floor only to find that they had their lights turned off—likely as part of energy-saving measures—but considering how much they charge per night here, such cost-cutting seems unreasonable. Positive points: The proximity to Bayside Station, The cute design of our upgraded Happy Magic Room (for which we paid an additional 4,000 yen as informed), And polite service from staff members...

  • 4.50
    ぽろぽろキャンディ

    I have stayed here e...

    I have stayed here every year for the past few years. At the end of August, I stayed for one night with 3 adults and 1 child sharing existing bedding, including breakfast and access to the garden pool, all for under 50,000 yen—a fantastic deal. While there are some signs of age, the older design means that the rooms are spacious. Even in the lowest-grade room with three beds, there is enough space to open suitcases comfortably. Previously, I stayed in a higher-grade 40-square-meter room that had three beds plus a baby crib and still had plenty of space to open suitcases—it was surprisingly spacious! The room type features a combined bath and toilet setup designed more for adults; however, it has a larger bathroom compared to business hotels, making it relatively easy even with children. Sometimes when you revisit a place after having a great first impression, it can be disappointing—but this hotel continues to impress me every time! I often stay here after visiting Disney parks. The food is delicious, and the garden pool has such a lovely atmosphere that staying at this hotel itself becomes part of my trip's enjoyment. Although prices during peak seasons can be high and make booking difficult, I look forward to finding affordable dates so I can stay again!

  • 3.00
    zoooo

    The room was spacious enough.

    The Plan included two pool sessions and allowed check-in to the Room from 5 PM. At the initial reception, I confirmed if charges could be added to the Room bill, and I was told it was possible. Since I didn’t want to bring my wallet to the poolside, I left it in a locker. However, when settling at the poolside bar, I was informed that due to another guest using late checkout for my assigned Room earlier, charges couldn’t be added to my Room bill... As a result, most of my orders were canceled, and I could only order below the coupon value. Unfortunately, we couldn’t have lunch by the poolside as planned... Knowing that leaving the poolside with kids midway would be difficult is why I had confirmed this beforehand—it felt disappointing. The Room size was sufficient. Although traveling with children, there were no amenities provided for kids.

  • 5.00
    SNOOPY*7

    It was excellent.

    I booked an accommodation with a pool. The clean and large pool made the children very happy. It was very helpful that we could enter the room early. This time, we didn’t go to Disney but stayed for the purpose of enjoying the pool, so we were able to relax. There is also a shuttle bus to Maihama Station, which was very convenient for going out to have dinner at the station. The room was clean with a great view, allowing us to spend a relaxing and comfortable time. I would love to stay here again.

  • 5.00
    ゆーはーひー

    Excellent.

    Thank you very much to the Hotel staff for their excellent care. One of my family members felt unwell, but your prompt response was truly impressive. The Room was clean, and the gym being open 24 hours allowed us to enjoy our stay. Thank you so much!

  • 1.67
    rudwig100

    Not a big deal.

    The buffet food is underwhelming. Alcoholic drinks are overpriced. It might be expected given the Hilton rates. I chose the Deluxe King, but there was no sofa, only chairs with backrests. It's unbelievable that there were no proper chairs—just two ottomans instead. I've never seen a Hotel like this before.

  • 5.00
    JUNPEIJUNPEI

    Highly Satisfied

    It was a highly satisfying accommodation.

  • 4.83
    ハンダ

    Renovated Room

    The renovated room was very clean, and the bed was comfortable and relaxing. The children enjoyed the pool and had a fun summer vacation. Free breakfast for elementary school children is much appreciated. We would love to stay again.

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  • 3.67
    コ－ラルポイント

    Pros and Cons

    The downside was the lack of items like robes to wear when using the VIP seats, unlike other night pools. The positive aspect was the excellent customer service in various ways. I truly appreciated all the thoughtful gestures. In particular, the front desk staff at check-in who upgraded my Room provided detailed explanations and attentive care, making it a very pleasant experience. Thank you so much! I would love to stay again.

  • 5.00
    kobayasi.y

    Always reliable and reassuring

    Close to the shuttle and the staff's service is excellent. Thank you.

  • 2.83
    pipi\\*

    Beautiful Room

    We stayed as a family of three with our 1-year and 3-month-old son. The room was spacious, clean, and very comfortable! The large windows provided a sense of openness and offered a great view. Since we had a child with us, we requested bed guards but were informed that they could not be attached to the king-size bed. As the bed is quite high, families with small children should take extra care. (They can provide a baby crib upon request.) The bathroom area was spotless with no unpleasant odors at all. The breakfast buffet had a wide variety of options and was absolutely delicious! We were very satisfied. Having access to a 24-hour Lawson convenience store nearby was incredibly convenient! One disappointing aspect: The plan we booked mentioned four benefits included, but in reality, only one benefit was provided. We received the restaurant discount voucher at check-in and also got discounted parking fees. Early check-in and late check-out were stated to depend on room availability; however, when we asked staff during check-in, both were unavailable for us. While understandable, it left us feeling slightly disappointed about missing out on these benefits. Additionally, although gym access was listed as free in the plan's benefits, we were told it would cost ¥4,000 to use it instead—this felt confusing and frustrating. If certain features are not included in the plan after all, they should not be advertised as such—it led to higher expectations that ultimately resulted in greater disappointment for us.

  • 4.83
    NJまーち

    As per the review

    Perfect for a pre-stay before visiting DisneySea, with convenient access and comfortable rooms. The sea view with Mount Fuji was wonderful. There is a convenience store, and we took out dinner from the hotel's restaurant. There’s also a café near the entrance that we wanted to try but didn’t get the chance. The breakfast was especially delicious, and next time, we’d like to stay after visiting Disney to enjoy a leisurely breakfast.

  • 1.40
    Star Magic

    It was a disappointing stay that did not feel like a luxury hotel.

    Thank you for staying with us. It was disappointing that the requests made at the time of reservation were not fulfilled. Additionally, when we filled the bathtub, several black particles floated, and my child felt uncomfortable and couldn't enter, so I think it should be checked. The room felt a bit old, and considering the price, this was also disappointing. This is not the hotel's fault, but it was terrible with school trip students or high school students being crowded, noisy, and having poor manners, resulting in long lines at the shop, which scared my child from approaching. I thought I could relax at a luxury hotel, but it was noisy until midnight, which was difficult. Next time, I would like to stay on a day without school trip groups.

  • 3.17
    すけ0001

    Close

    The room was clean, but the amenities were terrible. Almost none. No water. It's the first time I've seen a hotel at this level without water. Sheraton had better amenities and lounge usability. It's a choice between cleanliness and usability. If the amenities and lounge improve, I would stay every time. Is it because it's Maihama that they don't care? I've stayed at Sheraton and Hilton, so I'll try other places too.

  • 5.00
    kobayasi.y

    Stable and reliable, with good access.

    I had a fun and wonderful time. The price was reasonable, and the food was delicious. The weather was nice that day, and I could see Mt. Fuji beautifully from the upper floors. It was amazing. I will use it again. Thank you.

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