중앙구 × 고객 서비스 평가가 높은 호텔·료칸

I got a little lost from the station, but the front desk staff gave me clear and polite directions, so I think I’ll be able to get there without getting lost next time. It’s almost directly connected via the Tokyo Station underground mall, which makes it very convenient. It was also great that there are plenty of convenience stores and restaurants around the Hotel. There was construction nearby, but there was no noise at all and it didn’t bother me. The complimentary drinks and amenities were of a very high standard, with an excellent selection that women in particular will appreciate. The Room was compact yet spacious, clean, quiet, and very comfortable. I stayed for only one night this time, but it was a good Hotel that I’d like to use again when booking Accommodation around Tokyo Station. Thank you very much.

Although the Reviews on the Reservation site were positive, I didn’t expect much because the Accommodation Fee was low. However, just as the Reviews said, the staff were courteous, and even though my Room was right next to the elevator, I wasn’t bothered by noise and was able to relax comfortably. I didn’t use it, but I thought it was great that a light breakfast (such as bread and drinks) was provided free of charge, and that you could enjoy it on-site or take it back to your Room. The only disappointment was that when I stood on the bed, I noticed dust on top of the curtain rail.

Thank you for coming to Tokyo. An Accommodation that genuinely makes you feel that way. Here, I found “Fufu’s true commitment.” As for the dining, I’ll spare the details—but every single dish was so exceptional it stayed with me, to the point that it made me want to return just for the food. And then there’s the Onsen you can enjoy in your Room. Onsen water brought from Atami can be savored right in the heart of Tokyo, with absolutely no compromise. A truly luxurious time. The service was also flawless. The sense of distance, attentiveness, and every gesture—everything felt comfortable. The space, the Onsen, the food, and the people. This was an Accommodation where I could feel “Fufu’s true commitment” in all of it.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

I was very happy to be able to sleep soundly at the Hotel. As expected, the Room was clean, and the amenities were excellent, so I was very satisfied. I was a bit concerned that the tables were close to other guests, but I really enjoyed the delicious breakfast. Thank you for your hospitality.

I stayed for two nights in late May for a relative’s wedding and for work. From check-in, all the staff were pleasant, and the experienced staff in the lounge were especially kind—I was reminded of how excellent Japanese hotel service training is. The Japanese-style omelet in the lounge is outstanding. It was a shame there wasn’t a conveniently timed limousine bus from Haneda, but during my stay it was very convenient to access the Hotel B1 directly from the subway station nearby. On my return trip, I was able to get to Haneda smoothly by limousine bus, which was great. I would definitely like to stay here again for work next time as well.

I always stay here. I’m glad the rates have become more reasonable than they were for a while. The Room is also clean after the renovation, and I’m very satisfied. I look forward to staying again.

This was a wonderful Hotel with great taste felt in every detail, and it made me want to take lots of photos. The Bulgari Bar was a spacious, relaxing place that made me feel like I was abroad. In the Room, they had kindly prepared fresh fruit for us, which helped soothe the fatigue of traveling. For breakfast, we had the Gymnasium Breakfast, and every item was a special menu that felt gentle on the body. The freshly pressed apple juice was also unbelievably delicious. We also enjoyed lunch at the Italian restaurant, and thanks to the staff’s warm kindness, my daughter and I had a truly pleasant time together. I would definitely recommend lunch at the Italian restaurant as well. I bought chocolates as souvenirs, and even after returning home, I continued to savor the wonderful memories of our time at Bulgari Hotel. I would love to stay again.

The Room was spotless and felt very comfortable. The large public bath is great—beautiful, and the cool body soap and shampoo felt wonderful on a hot, humid day. The showerhead is Mirable and the hair dryer is ReFa—amazing. Both were very pleasant to use. In the large public bath, there are cleansing oil, face wash, toner, and emulsion, so you can pack light. You can also borrow a hair iron. Breakfast was delicious!! I ended up getting seconds of rice. The pork miso soup? The miso soup was packed with ingredients and really tasty. I completely understand why it’s rated so highly. I also get why people say it’s a Hotel they don’t want to tell others about. The staff were kind, and the whole Hotel had a warm, welcoming atmosphere. I’ll definitely come again!!! It was so much fun.

There are supermarkets and convenience stores nearby, but the area is not crowded and there is no noise. It feels like it is located in a pleasant, livable town. The Room was clean and very comfortable, and I wanted to stay again right away. I left something behind in the Room and contacted them, and they responded kindly. The staff were all wonderful.

This was our first trip to Tokyo, and we stayed for 3 nights and 4 days as a party of two. It’s very convenient—just a short walk from the exit after going through Yaechika from Tokyo Station. The staff were kind and attentive, which made for a pleasant start to our stay. The Room was spacious enough for two people, and the bed was almost too big (in a good way!). During our stay, we didn’t hear any noise at all from neighboring rooms or the hallway. It was so quiet that we wondered if we were the only guests on this floor—thanks to that, we slept soundly every night. There were many Western guests as well, and everyone was friendly and well-mannered. In the elevator they would let us go first, and they’d smile when passing in the hallway—it really impressed us. We had a completely stress-free stay, which made our Tokyo trip truly enjoyable. Thank you very much to all the staff. We would love to stay here again when we visit Tokyo!

I was pleasantly surprised to receive a gift of a hot towel and chocolates at check-in. Of course, the staff’s hospitality was also excellent. I had checked in advance that there was a gym and spa, but the gentle, convincing suggestion—“Your Accommodation Room is on the Mt. Fuji side, and the spa is on the Skytree side, so please feel free to use it”—led me to enjoy both. The Room décor was elegant and refined, and I was amazed they even provided binoculars (unfortunately, the weather was bad so I couldn’t use them). The amenities and drinks were more than sufficient, but when I learned there were several types of pillows available, I couldn’t resist requesting one. Not only are the facilities outstanding, but every single staff member—including those at the breakfast restaurant—provided attentive service; everything on the service side was flawless. Hats off to them. I’ve never had such a comfortable stay before; my companion and I kept saying “We don’t want to leave,” as we checked out.

Especially on the day of check-in, when I was having trouble with screen mirroring, Ms. K, a female staff member, came to my Room and gave me helpful advice.\nShe was truly kind and attentive.\nI would like to stay at this Hotel again on my next trip to Tokyo.

It was a very satisfying stay. The Room was comfortable, and the breakfast offered a wide variety of delicious options. The staff were courteous and attentive, making our stay very pleasant. One small issue was that the shower water pressure in the large public bath was a bit weak. Other than that, it was a wonderful Hotel, and I would definitely like to stay again.

I arrived early, and you kindly stored my suitcase and had it delivered to my Room by check-in. The handover was well coordinated, which was very helpful. Thank you very much. I will use your service again.

Since it’s just one stop from Tokyo Station on the Sobu Rapid Line, I initially wondered if the access might be a bit inconvenient. However, after past experiences feeling overwhelmed by large groups of foreign tourists, I thought it might actually be quieter—and chose this hotel. It turned out to be absolutely the right choice. The Room was spacious enough for two people, and the large public bath was roomy and spotless. It was pleasantly uncrowded at just the right times, so we enjoyed it both at night and in the morning. At night, there was no noise from nearby rooms, and I was able to relax and sleep well. The standout feature was breakfast. These days it’s rare to see so many staff members on hand—everyone worked efficiently while greeting guests warmly. Both the side dishes and rice were delicious. A chef at the Japanese food station served corn takikomi rice and recommended their shaved ice as well, mentioning that even the syrups were homemade. I had matcha syrup with condensed milk, and my friend had Kaga roasted hojicha syrup with condensed milk. The ice was wonderfully fluffy, the syrups were rich in flavor, and the condensed milk had a clean sweetness—it was honestly the best shaved ice I’ve ever had. The front desk staff were also kind, efficient, and a pleasure to interact with. I’ll definitely stay here again when my friend visits Tokyo next time. Thank you very much.

Because I had a great stay at the Remm Hotel in Yokohama, this was my first time staying at Remm Tokyo Kyobashi. It poured all day due to two typhoons, but it was very convenient because the entrance to Kyobashi Station on the Ginza Line is right in front of the Hotel. If you transfer at Kanda Station, you can connect to the Yamanote Line; and in good weather you can even walk to Tokyo Station—overall a very convenient location. The Room was as small as Reviews said, and I had trouble finding space for my suitcase. There’s also a convenience store nearby, which was helpful.

The food was delicious, which was great.

I use this Hotel for business trips. I’m happy that the Room is spacious. If there’s availability, I almost always choose this Hotel. As an IKYU Diamond member, I also appreciate the 12:00 checkout time. I can also receive drinks such as canned beer, which makes me want to keep my Diamond status. From Tokyo Station, I take a bus—it’s just a short walk from the “Kameshimabashi” stop.

This was my second stay, and it was very comfortable again. It’s simple, but the Room and bathroom are always spotless, making every stay pleasant. It’s very relaxing, I sleep well, and it’s truly comfortable!