히로센 이츠카이치 정류장 × 고객 서비스 평가가 높은 호텔·료칸

I stay here repeatedly because I often have errands nearby, and once again I was very satisfied with my stay since I already know how convenient everything is. It’s a 2–3 minute walk to the streetcar stop (similar to a train station), and there is also shared-bike parking in front of the Hotel entrance, though the number of spaces is limited. I think this Accommodation is truly convenient for anyone staying long-term in Hiroshima City. All Rooms are twin Rooms with double beds, and the bathrooms are very spacious, so even larger guests should be able to relax comfortably. Depending on the Room, there may be a dedicated rack for hanging a road bike and an additional closet Room for storing large luggage. If I had to mention one thing: although there are vending machines, there is no complimentary water in the Room. Since it’s about a 5-minute walk to a convenience store or the nearest supermarket, it’s better to buy drinks in advance before checking in.

All the staff provided wonderful, attentive service! Even in the intense midsummer heat on Miyajima, we had a truly enjoyable trip. The night tour after dinner was very informative, and the local guide’s storytelling really made us feel like we were traveling—she was fantastic. Because of time constraints and the heat, we couldn’t make it to the summit of Mt. Misen, so next time we’ll visit in autumn and would love to stay here again. Thank you very much.

We had to change our travel Plan due to our own circumstances, and we truly appreciate your courteous and prompt assistance. This time, we chose Kikunoya because we wanted to take our time sightseeing in Miyajima. Its convenient location near Itsukushima Shrine and Daisho-in allowed us to enjoy the area with the Hotel as our base. Not only at the front desk but also during the Shuttle Service ride, we were able to hear stories and helpful local tips about Miyajima, which made our visits even more enjoyable. Thanks to you, it was a wonderful trip. Thank you very much.

Our family of three stayed in the ocean-view Room “Mizuwori.” What left the strongest impression was the outstanding hospitality of the staff. From their demeanor during the Shuttle Service to their attentive care with in-room dining, everything was never stiff yet always thoughtful and thorough, making our stay truly comfortable. The Room itself was also wonderful. Recently renovated, it features a modern, refined interior while preserving a Japanese atmosphere. The sofa and massage chair were very comfortable, and above all, being able to view the Great Torii from the Room was exceptional. It’s a Room that truly makes you feel it’s worth staying overnight on Miyajima. The complimentary services are also very well provided. In particular, the rooftop space on the top floor was a lovely place to relax while enjoying views of Miyajima. It was also nice that drinks and ice cream were available free of charge—you can really feel their desire to delight guests. The large public bath was clean and pleasant to use, and at breakfast there was an appropriate amount of space between guests so we could enjoy our meal in a calm setting. Both dinner and breakfast were completely satisfying in both taste and portion size. Dinner especially—being able to enjoy it slowly as a family in our Room—became a wonderful memory from this trip. Above all, what makes Kinsuikan so appealing is its superb location. It is close to Itsukushima Shrine, the Great Torii, and Omotesando Street, allowing you not only to sightsee during the day but also easily enjoy the Great Torii at night when day-trippers have thinned out, as well as quiet Miyajima early the next morning. Cuisine, service, hospitality, and location—everything is balanced at an exceptionally high level here. This Accommodation truly made us feel glad we chose to stay overnight on Miyajima. If we have another chance to visit Miyajima again, we would definitely like to stay here again.

The Hotel is located right in front of Miyajima Port, making access excellent and extremely convenient. Even before check-in and after check-out, we could use the lounge and enjoy ice cream, coffee, and other drinks. Depending on the time of day, there was also a momiji manju service, plus vouchers to redeem momiji manju at shops on Miyajima (including fried momiji), and candy ice cream after the bath—everything was thoughtfully provided. The facilities were very clean, and the buffet featured carefully prepared dishes made with locally sourced ingredients. With an all-inclusive plan that included alcohol as well, we were very satisfied overall. The lemon herb tea in the restaurant was especially delicious; we highly appreciated that it used Hiroshima lemons and herbs, to the point that we wanted to buy it. We think it would be great if it were sold in the Hotel’s souvenir corner or similar shop.

The location was excellent, and the staff were warm, attentive, and thoughtful. The taste and quality of the meals were also outstanding—everything was truly wonderful. I was impressed that the Room had a kettle of hot water, a pitcher of iced water, and bottled water at room temperature prepared in advance. It’s rare to find an Accommodation that provides three different temperature options, all ready to drink right away. There was a 10-cup kendama set in the lobby, and it became a fun memory as not only children but adults also gathered around to try it together. When the strings got tangled and we struggled to put it back properly, someone from the front desk came out to help us. It may seem like a small thing, but we really appreciated their kindness. The breakfast buffet was well stocked, tasted great, offered plenty of variety, and left us completely satisfied. It was also great that we could use the bathhouse from early morning until late at night. If there were an open-air bath as well, it would be perfect. If I have another chance to visit Miyajima, I would definitely stay here again.

This was our first stay at the REI Hotel. The location was very convenient, and since we didn’t spend much time at the Hotel, we appreciated being able to focus on sleep—the bed was spacious and the Room was comfortable. After the live show, we were completely exhausted, so we’re glad we chose this place to rest.

I have been staying at Comfort Hotel Hiroshima Otemachi for over 20 years. The room was kept very clean, the breakfast was just right, and I was able to relax. I would like to stay here again during the Flower Festival next year.

We stayed for one night on a family trip. We chose this Hotel as a base for sightseeing in Hiroshima City and Miyajima, and it was so comfortable that we found ourselves wishing we could spend more time relaxing at the Hotel. What we especially appreciated was the complimentary drink service. Being able to unwind with a drink after returning from sightseeing was truly relaxing and made our trip even more enjoyable. The Onsen was also clean and spacious, and it helped us fully recover from the day’s fatigue. The breakfast buffet exceeded our expectations—not only was there a great variety, but each dish was delicious, and our whole family was very satisfied. Starting the day feeling a bit indulgent is something we’ll remember. All of the staff were kind, warm, and attentive, which made our stay very pleasant. This is a Hotel we would highly recommend not only to those planning to visit Miyajima, but also to anyone who wants to enjoy some downtime at the Hotel as well. We would definitely like to stay here again when we visit Hiroshima next time. (I enjoyed my stay so much that I completely forgot to take photos!)

Thank you for your hospitality. The lounge was excellent. The ochazuke and breakfast were both very delicious. The Room was spacious, and I had a comfortable stay.

This was my second stay, and both the Room and the washroom were clean, which was very nice. When I visit Miyajima again, I will stay at Miyajima Coral Hotel.

I stayed here with my son when he was still little, more than ten years ago. I still remember how convenient the washing area was and how fun it was to have okonomiyaki for breakfast. This time, since it was close to the venue for a concert my son wanted to attend, we chose it without hesitation and enjoyed a relaxing two-night stay. Just as I remembered, the atmosphere was bright and welcoming, and all the staff were very pleasant. Breakfast was enjoyable too, with items like deep-fried momiji manju, and we were able to make more wonderful memories. Thank you very much.

It was very clean and comfortable. I’d like to stay again.

This was my first trip to Hiroshima, and I stayed here. The Room was a traditional Japanese-style room, and some parts of the floor creaked, but it was very clean and I had a comfortable stay. Both dinner and breakfast were delicious. The clam miso soup at breakfast was especially good, and since each table gets a full pot, I enjoyed several refills. Having that miso soup after visiting Itsukushima Shrine in the morning was absolutely amazing! The luggage storage service was also very helpful for sightseeing on Miyajima, as they even came to the pier to pick it up. Thanks to that, it became a wonderful trip to remember. I would definitely like to stay again.

The Room was spacious, and the vanity area was also large, so my daughter and I didn’t have to compete for the mirror while getting ready to leave. I also appreciated having a magnifying mirror available. We had breakfast on the first floor, and even when we arrived after 9:00, we could still take items from the buffet until 10:00, so we were able to eat at a relaxed pace. Late check-out was also available, which made our stay truly relaxing. The downside is that the bathroom door is glass, so it feels very exposed.

I decided that morning to have the breakfast buffet. I really enjoyed the Hiroshima local specialties—dumpling soup with shiratama, steamed egg custard with oysters, and dried nodoguro fish; everything was delicious. I usually choose No Meals Included no matter which Hotel I stay at, but this time it was absolutely the right choice. Thank you for the wonderful meal.

Considering the price, we were satisfied with both the Room and the meals. The breakfast in particular was excellent.

I stayed here in Hiroshima again after a long time. As always, the reliable service made it easy to relax and rest.

I stayed here for a baseball game. It’s a bit far from the stadium, but I always choose the Hatchobori area because I plan to go bar-hopping. Having a separate bath and toilet was really appreciated after being out in the heat. There wasn’t any tea in the Room—maybe it was included with the amenities given at check-in? I’d like tea and coffee to be stocked in the Room.

We stayed for one night on our way back from a trip to Kyushu, and it was our first visit. The front lobby was very spacious, and the design—almost like a surrounding corridor—felt truly luxurious. With its seaside location, we could see the ocean from our Room, and there were many children enjoying the on-site pool. As an IKYU Diamond member benefit, we received access cards to the club floor and ended up using it twice. The club floor was also an exceptionally refined space with outstanding views, offering both table seating and sofa areas. A wide selection of alcoholic beverages and soft drinks was generously provided, so you could easily spend the whole day there enjoying drinks. There were also many well-seasoned, elegant guests who seemed like regulars, and even as a couple who rarely visits club floors, we enjoyed it thoroughly. The large public bath had wonderfully soothing saline water that completely relieved our travel fatigue. Next time, we’d love to stay longer for a more relaxing getaway. Thank you very much for taking such good care of us!